Collection and services provided by ramjas college library and hindu college library, university of delhi a study

COLLECTION AND SERVICES PROVIDED BY RAMJAS COLLEGE LIBRARY AND HINDU COLLEGE LIBRARY, UNIVERSITY OF DELHI: A STUDY PROJECT REPORT SUBMITTED TO THE DEPARTMENT OF LIBRARY AND INFORMATION SCIENCE IN PARTIAL FULFILLMENT OF THE REQUIREMENT OF PAPER M-112-PROJECT REPORT AND VIVA VOCE EXAMINATION FOR THE AWARD OF THE DEGREE OF MASTER OF LIBRARY AND INFORMATION SCIENCE SUPERVISOR SUBMITTED BY Mr Manish Kumar Bui Thi Hoang Thanh M.L.I.Sc Roll No.: M-34 2016-2017 DEPARTMENT OF LIBRARY AND INFORMATION SCIENCE UNIVERSITY OF DELHI DELHI - 110007 CONTENTS Declaration i Certificate ii Acknowledgements iii Preface iv Chapter Introduction 01 - 05 Chapter Review of Related Literature 06 - 17 Chapter Academic Library in Electronic Environment 18 - 37 Chapter Profile of Libraries Part A: Ramjas College Library 38 - 43 Part B: Hindu College Library 44 - 51 Chapter Data Analysis and Interpretation 52 - 94 Chapter Findings, Suggestions and Conclusion 95 - 98 Appendices Appendix I Questionnaire for Librarian 99 - 108 Appendix II Questionnaire for User 109 - 116 Bibliography 117 - 118 DECLARATION I hereby declare that the study on the topic “Collection and Services Provided by Ramjas College Library and Hindu College Library, University of Delhi: A Study” is my original work I have specified the sources of information, which I have consulted during my project work To the best of my knowledge this project work is not subsequently the same to any of those project works which have been submitted for the award of a degree or other academic qualification at this or any other university Date: Bui Thi Hoang Thanh Place: M.L.I.Sc i CERTIFICATE This is to certify that BUI THI HOANG THANH of Master of Library and Information Science Course has prepared the report on the project entitle “Collection and Services Provided by Ramjas College Library and Hindu College Library, University of Delhi: A Study” The report is the result of her efforts and endeavours The report is found worthy of acceptance as final project report for the requirement of paper M-112 She has prepared the report under my guidance Date: 24-05-2017 Mr Manish Kumar Place: DELHI Department of Library and Information Science University of Delhi ii ACKNOWLEDGEMENTS I would like to express my special thanks and gratitude to my supervisor Mr Manish Kumar as well as our principal Prof Mohan who gave me the golden opportunity to this wonderful project on the topic “Collection and Services Provided by Ramjas College Library and Hindu College Library, University of Delhi: A Study” I came to know about so many new things I am also grateful to all my teachers viz Dr Paramjeet K Walia, Dr Shailendra Kumar, Dr R K Bhatt, Dr M Madhusudhan, Dr K P Singh and Dr Meera for helping, supporting and guiding me the whole year of MLIS course Secondly I would also like to thank my parents and friends who helped me a lot in finalizing this project within the limited time frame Bui Thi Hoang Thanh M.L.I.Sc iii PREFACE The Project Report “Collection and Services Provided by Ramjas College Library and Hindu College Library, University of Delhi: A Study” has been carried out to fulfill the requirement of Paper M-112 of Master of Library and Information Science under the supervision of Mr Manish Kumar The present study is intended to study the collection and services provided by Ramjas College Library and Hindu College Library, University of Delhi The present project report contains six chapters, as follows with brief description: Chapter 1: Introduction: Discusses the background of the study, statement of problem under study, objectives, scope, need, methodology used for the study, limitations of study and style of bibliographic description Chapter 2: Review of Related Literature: Some of the earlier studies that have been done in the area of collection and services in academic libraries, as well as the academic library in the new era Chapter 3: Academic Library in Electronic Environment: In this chapter, the introduction, definition, objectives, functions, academic libraries in new role, collection of academic library, collection development, collection development policy, challenges of collection development in digital era, academic library services and automation in academic library is given Chapter 4: Profile of Libraries: In this chapter, the introduction, vision, facilities, collection and services of libraries etc provided by Ramjas College Library and Hindu College Library, University of Delhi are mentioned Chapter 5: Data Analysis and Interpretation: In this chapter, data collected from Ramjas College Library and Hindu College Library, University of Delhi are analysed Chapter 6: Findings, Suggestions and Conclusion: Provide the findings and suggestions emerged out of the study and gives conclusion at the end of this chapter iv CHAPTER INTRODUCTION I BACKGROUND The academic library has traditionally been as the ‘heart of the university’ serving the academic community of its parent institution The current rapid developments in the field of information and communication technology (ICT) have changed significantly the nature of work in academic library In order to remain a dynamic and important ‘heart of the university’, academic librarians must change and create digital libraries Academic libraries must provide resources and services to support the learning, teaching, and researching needs of students, faculty, and staff Academic librarians must find creative ways to repurpose library spaces and make optimal budgeting choices The academic library itself is an educational system or self-contained educational entity within its parent institution - a place where a student (or even a non-student) can become self-educated This identity is critical to the academic library’s ability to pull itself out of the periphery and back into the academic and scholarly foreground of its parent institution (Rexrot 2015) Demographic changes, technological advances and globalization have totally changes the concept of education The teaching-learning is a delicate process which needs to be standardized throughout the world The important question today is no longer whether to implement eteaching and e-learning in academics but how to run it well and how to get the best out of it And the latest development in academic, and other libraries, is the introduction of “maker spaces”, defined as “collaborative learning environments where people come together to share materials and learn new skills Makerspaces are not defined by a specific set of materials or spaces, but rather a mindset of community partnerships, collaboration, and creation” (The Library as Incubator Project 2013) II STATEMENT OF PROBLEM In present electronic environment, the users are more advance and demand for more information resources which put pressure on library collection and services It is need of the hour that library should equip with the latest more number of resources and provide good services to satisfy the information needs of the users In this regard, I was interested to know about the collection and services scenario of two academic libraries of University of Delhi in terms of infrastructure, budget provision and users satisfaction about collection and services III OBJECTIVES OF STUDY The main objectives of the study are: i To study the collection and services of selected libraries; ii To study the collection development policy of selected libraries; iii To check the user satisfaction regarding facilities, collection and services; iv To find out the problems faced by librarians in the terms of budget, infrastructure facilities, collection and services; and v IV To know the future plans of these libraries SCOPE OF STUDY The study covers two libraries these are Ramjas College Library and Hindu College Library, University of Delhi V NEED OF STUDY The study is relevant to check the present collection and services scenario of both libraries along with users’ satisfaction regarding these VI METHODOLOGY Data was collected using questionnaire, oral interview and observation Questionnaire Questionnaire is a set of questions has been prepared to ask a number of questions and collect answers from respondents relating to the research topic A number of questions usually in printed or electronic form are to be answered by the individuals The forms often have blank spaces in which the answers can be written Sets of such forms are distributed to groups and the answers are collected relating to research topic A questionnaire is a series of questions asked to individuals to obtain statistically useful information about a given topic When properly constructed and responsibly administered, questionnaires become a vital instrument by which statements can be made about specific groups or people or entire populations (Tripathy 10-11) For the study, two sets of questionnaires were prepared i.e one for the librarian and another for users 80 questionnaires were distributed in mid of March month and after regular visits and persuasion only 60 duly filled in questionnaires were received back in mid of April month, 2017 The final output in the form of data analysis and interpretation is presented in chapter Interview In this method the interviewer personally meets the informants and asks necessary questions to them regarding the subject of enquiry Usually a set of questions or a questionnaire is carried by him and questions are also asked according to that The interviewer efficiently collects the data from the informants by cross examining them The interviewer must be very efficient and tactful to get the accurate and relevant data from the informants Interviews like personal interview/depth interview or telephone interview can be conducted as per the need of the study (Tripathy 12) For this study, I also use interview method to collect the relevant data and information Observation Observation is a complex research method because it often requires the researcher to play a number of roles and to use a number of techniques; including her/his five senses, to collect data The observer puts himself in the actual situation and watch carefully On the basis of his knowledge, skills and experience he collects the data without contacting the respondents Observation methods can overcome some of the criticisms of quantitative research methods (validity, bias etc.) and can be useful when its subject cannot provide information, or can only provide inaccurate information Out of available methods for collecting primary data, survey and observation methods have been found suitable for the topic study These have fulfilled the requirements for data collection properly (Tripathy 13-14) For this study, I also use observation method to collect the relevant data and information VII LIMITATIONS OF STUDY Due to time constraints and users’ unwillingness to provide information, I only able to get 60 duly filled in questionnaires from both libraries Lack of clarity from users’ side also affect and pose as a limitation in eliciting the requisite information VIII STYLE OF BIBLIOGRAPHIC DESCRIPTION For this research work, I used MLA (Modern Language Association) style (8th ed.) for giving references a) The basic form for a book citation is: Last Name, First Name Title of Book Publisher, Publication Date b) Book with one author Mulligan, Casey B Side effects and complications the economic consequences of health-Care reform Chicago, Ill., Univ of Chicago Press, 2015 c) Book with two authors Farmer, Lesley S J., and Alan M Safer Library improvement through data analytics Chicago, ALA Neal-Schuman, an imprint of the American Library Association, 2016 d) Book with three or more authors Christenbury, Leila, et al Handbook of adolescent literacy research New York, Guilford, 2010 Journal articles Dina, Yemisi “Collection development/Management.” Law Librarianship in Academic Libraries, 2015, pp 27–46 Magazine articles O’meara, and Kelly Patricia “Media Culpas.” Insight on the News, 11 Dec 2000 Newspaper articles “Libraries stress importance of services.” The Sun - Naperville (IL), Nov 2009 Website (one page or selection) Home - University of Delhi www.du.ac.in/ Accessed 11 Apr 2017 ii) Which classification scheme being used for classifying document? a) b) c) d) iii) Colon Classification (CC) ( ) Dewey Decimal Classification (DDC) ( ) Universal Decimal Classification (UDC) ( ) Any others (please specify): _ Which scheme used for giving subject heading? _ SERVICES: i) Please indicate the services provided by library: Manual Computerized a) Circulation service ( ) ( ) b) Inter Library Loan ( ) ( ) c) Reference service ( ) ( ) d) Bibliographical service ( ) ( ) e) CAS ( ) ( ) f) SDI ( ) ( ) g) Newspaper clipping service ( ) ( ) h) Indexing ( ) ( ) i) Abstracting ( ) ( ) j) CD-ROM search ( ) ( ) k) Online service ( ) ( ) l) Reprography ( ) ( ) m) Translation service ( ) ( ) n) E-journals ( ) ( ) o) Book reservation service ( ) ( ) p) Any others (please specify): _ _ 9.1 i) Circulation service: Book issued to users: No of books a) b) c) d) e) 9.2 i) Duration (days) Students ( .) ( .) Research scholars ( .) ( .) Teachers ( .) ( .) Administrative staffs ( .) ( .) Any others (please specify): _ Reference service: Does library provide the following reference service? a) b) c) d) e) f) Orientation programmed for users Yes ( ) No ( ) Help in location of document Yes ( ) No ( ) Help in locating the information Yes ( ) No ( ) Help in use of reference sources Yes ( ) No ( ) Help in use of library catalogue Yes ( ) No ( ) Any others (please specify): _ 104 9.3 Inter Library Loan: i) If library borrows documents in international library loan, how much time does it take to borrow a document? days 9.4 i) Bibliographical service: Does library provide bibliographical service? a) On demand ( ) b) In anticipation ii) How many bibliographies are compiled on an average annually? ( ) _ 9.5 i) Current Awareness Service (CAS): Does library organize display of current document? a) Books Yes ( ) No ( ) b) Periodicals Yes ( ) No ( ) c) Any others (please specify): _ 9.6 i) Selective Dissemination Information (SDI): Please indicate the category of users for which library provide SDI a) b) c) d) e) ii) Students Yes ( ) No ( ) Research scholars Yes ( ) No ( ) Teachers Yes ( ) No ( ) Administrative staff Yes ( ) No ( ) Any others (please specify): _ Method of sending notification is: a) By post b) Through messengers c) Through emails Yes ( Yes ( Yes ( ) ) ) No ( No ( No ( ) ) ) iii) No ( Does library take users feedback regarding collection and services? _ Yes ( ) iv) If yes, mention the year when last feedback was taken: _ 9.7 i) Newspaper clipping service: Does library provide newspaper clipping service? Yes ( ii) ) ) No ( ) If yes, please indicate the year of starting: 105 iii) Newspaper clippings are collected on which area: a) b) c) d) e) _ _ _ _ _ 9.8 i) Abstracting service: If library brings out an abstracting service, please mention: a) b) c) d) Title: _ Year of starting: Periodicity: Number of periodical covered: _ 9.9 CD-ROM search service: i) If library provides CD-ROM search service, please mention year of starting: ii) Please mention the number of CD-ROM databases available in the library collection: _ iii) Do you allow users search themselves? iv) If no, then who does the searched? Yes ( ) No ( ) a) Library staff ( ) b) Computer specialist ( ) c) Any others (please specify): _ 9.10 Online search service: i) If library provides online search service, please mention the year of starting: _ ii) Please mention the names of electronic databases e-journals subscribed by the library: Databases (most important) e-Journals (most important) 1 2 3 4 5 106 9.11 Photocopying service: i) Does library provide photocopying service? Yes ( ) No ( ) ii) If yes, what is the charge per copy: _ 10 NETWORKING: i) Does library have facilities for international library networks? Yes ( ii) ) No ( ) If yes, what facilities are available? a) b) c) d) e) Union catalogue of books ( ) Union catalogue of current periodicals ( ) Access to national databases ( ) Access to international databases ( ) Any others (please specify): _ _ iii) Is library a member of any consortium? Yes ( ) No ( ) iv) If yes, please mention the name of consortia: _ _ v) vi) Year of joining: What kind of networking structure library have: a) LAN ( ) b) WAN ( ) c) MAN ( ) 11 i) OVERVIEW: Are you satisfied with the overall performance of library? Yes ( ii) a) b) c) d) e) iii) ) No ( ) If no, mention the major problems faced by you? _ _ _ _ _ Please give your suggestion to make effective and efficient use of existing resources? _ _ _ 107 iv) Future plans to improve the performance: a) Physical facilities: _ _ _ b) Staff: _ _ _ c) Collection: _ _ _ d) Services: _ _ _ e) Computer application: _ _ _ f) Any other suggestion? _ _ _ _ _ Thank you very much for your cooperation! 108 APPENDIX II QUESTIONNAIRE FOR USER TOPIC: COLLECTION AND SERVICES PROVIDED BY RAMJAS COLLEGE LIBRARY AND HINDU COLLEGE LIBRARY, UNIVERSITY OF DELHI: A STUDY Note: Please tick mark (√) the correct answer in the appropriate boxes and fill in the blanks Leave the option/box which is not applicable More than one answer can be tick (The information supplied by you will be kept confidential!) USER PROFILE 1) Name (optional) _ 2) Educational qualification 3) Gender: Male ( ) Female ( ) 4) Category of user: a) Student ( ) b) Research scholar ( ) c) Teacher ( ) d) Staff ( ) e) Any other (Please specify) _ 5) Please specify your interest / specialization Visit to the library 6) How often you visit the library, please indicate: a) Daily ( ) b) Once a week ( ) c) Twice a ( ) d) Occasionally ( ) e) Never ( ) 109 7) If not visit library frequently (daily or once a week), please indicate the reasons: a) Library is far off from my work place ( ) b) Library working hours are inconvenient ( ) c) Library environment is not congenial for serious study ( ) d) Library collection not fulfill my information needs ( ) e) Library does not provide specialized services to meet my information needs ( ) f) Library satisfy my information needs at my work place ( ) g) Information needed by me is available internet ( ) h) Any other (please specify) _ Purpose of Use of Library 8) Please indicate the purpose of visit to library: a) Borrowing and returning of reading material ( ) b) Light reading ( ) c) Preparation for class-room teaching ( ) d) Gathering of professional information ( ) e) Keeping myself up to date ( ) f) Consulting reading materials for research ( ) g) Use of e-resources ( ) h) Any other (please specify) _ Physical Facilities 9) Are you satisfied with? Yes No a) Working hours of the library ( ) ( ) b) Research room facilities ( ) ( ) c) Environment ( ) ( ) d) General facilities (Air, Water, Lighting, etc) ( ) ( ) 110 Collection 10) Which of the following documents use? Yes No a) Books ( ) ( ) b) E-Books ( ) ( ) c) Print Periodicals ( ) ( ) d) Electronic Journals ( ) ( ) e) Reference Sources ( ) ( ) f) CD’s ( ) ( ) g) DVD’s ( ) ( ) h) Newspapers ( ) ( ) i) Magazines ( ) ( ) j) Gramophone Records ( ) ( ) k) E-Resources ( ) ( ) i) Reports ( ) ( ) m) Seminars / conference papers ( ) ( ) Any other (please specify) _ 11) PLEASE INDICATE THE USE OF LIBRARY COLLECTION (MF- Most frequently, F- Frequently, R- Rare, N- Never) Categories a) b) c) d) e) f) g) h) i) j) k) l) m) Frequency of Use Book E- Books Print Periodicals Electronic Journals Reference Sources CD’s DVD’s Newspapers Magazines Gramophone Records E- Resources Reports Seminars / conference papers ( ( ( ( ( ( ( ( ( ( ( ( ( ) ) ) ) ) ) ) ) ) ) ) ) ) Any other (please specify) 111 ADEQUACY 12) Please express your opinion about the adequacy of collection (MA - Most Adequate, A - Adequate, I - Inadequate) Categories a) b) c) d) e) f) g) h) i) j) k) l) m) Rating of Adequacy Book E- Books Print Periodicals Electronic Journals Reference Sources CD’s DVD’s Newspapers Magazines Gramophone Records E- Resources Reports Seminars / conference papers ( ( ( ( ( ( ( ( ( ( ( ( ( ) ) ) ) ) ) ) ) ) ) ) ) ) Any other (please specify) 13) Do you agree that library has a strong collection in print and non-print form? a) Strongly agree ( ) b) Agree ( ) c) Disagree ( ) d) Can’t say ( ) 14) Are you satisfied with the library collection? a) Yes ( ) b) No ( ) 15) Does library provide internet search facility? a) Yes ( ) b) No ( ) If yes, are you satisfied with? a) b) c) d) Number of computer terminals available Timing Necessary facilities Speed of internet Connection Yes Yes Yes Yes 112 ( ( ( ( ) ) ) ) No No No No ( ( ( ( ) ) ) ) USE OF ELECTRONIC RESOURCES 16) i) How you find using of e-resources in comparison to print resources? a) Very easy ( ) b) Easy ( ) c) Difficult ( ) d) Very difficult ( ) ii) Please give your opinion on the following features of e-resource: S No Feature Excellent Good Average Poor 1) Accessibility ( ) ( ) ( ) ( ) 2) Accuracy ( ) ( ) ( ) ( ) 3) Easy to use ( ) ( ) ( ) ( ) 4) Flexibility ( ) ( ) ( ) ( ) 5) Timeliness ( ) ( ) ( ) ( ) iii) For what type of information you use e-resources? a) Primary information b) Hobby or interest ( ( ) ) b) Current News d) Other ( ( ) ) b) Electronic ( ) iv) What type of information sources you prefer? a) Printed ( ) SERVICES Awareness of services 17) Please indicate services, you are aware of being provided by the library: a) Circulation service Yes ( ) No ( ) b) Reference service Yes ( ) No ( ) c) Current Awareness Yes ( ) No ( ) d) Bibliographical Yes ( ) No ( ) e) Inter library loan Yes ( ) No ( ) f) Newspaper clipping Yes ( ) No ( ) g) Online search Yes ( ) No ( ) h) CD-ROM search Yes ( ) No ( ) i) Photocopying Yes ( ) No ( ) 113 j) Translation Yes ( ) No ( ) k) Book reservation Yes ( ) No ( ) l) Internet services Yes ( ) No ( ) m) E- Resources Yes ( ) No ( ) n) Document Delivery Yes ( ) No ( ) o) Any other (Please specify) Reference Service 18) Does the library help you to? a) b) c) d) Yes Search the reading materials Use reference sources Use bibliographical sources Search the specific information ( ( ( ( No ) ) ) ) ( ( ( ( ) ) ) ) Current Awareness Services (CAS) 19) Which of the CAS are provided by the library: Yes No a) Display of current materials ( ) ( ) b) CAS Bulletin ( ) ( ) c) Are you satisfied with CAS ( ) ( ) Online Search Service 20) Does the library provide online search facility? a) Yes ( ) b) No ( ) 21) If yes, how you access online database? a) Yourself ( ) b) Through staff ( ) c) Through friend ( ) d) Any other (please specify) _ 114 Photocopying Services 22) Does library provided photocopy service If yes, is it: Free Chargeable Yes ( ) No Yes ( ) No ( ) Yes ( ) No ( ) ( ) If Chargeable, how much charge for per copy _ 23) How much time on an average is consumed for photocopy service? a) Less than an hour ( ) b) Few hours ( ) c) One day ( ) d) More than a day ( ) 24) Are you satisfied with? Yes a) Quality of work b) Charges c) Time taken ( ( ( No ) ) ) ( ( ( ) ) ) Staff 25) What is your opinion about the attitude of the staff? a) Most helpful ( ) b) Helpful ( ) c) Least helpful ( ) d) Not at all helpful ( ) Overall Evaluation 26) Please give over all opinion about: Excellent a) b) c) d) Physical facilities Collection Services Computer facilities ( ( ( ( ) ) ) ) Very good ( ( ( ( ) ) ) ) Good ( ( ( ( ) ) ) ) Poor ( ( ( ( ) ) ) ) Any other (please specify) _ 115 Suggestions for improvement 27) Please give your suggestions for improvement of Library Collection _ _ _ 28) Please give your suggestions for improvement of Library Services _ _ _ 29) Please give your suggestion for improvement of Computer Facilities _ _ _ Thanks for your cooperation ******** 116 BIBLIOGRAPHY Abram, S “Books and e-Books: as Different as Night and Day.” Information Outlook, vol 14, no 3, 2010, pp 32–34 Adegbore, A M “University Faculty Use of Electronic Resources: a Review of the Recent Literature.” PNLA Quarterly, vol 75, no 4, 2011 Adekunmisi, S R “Strategies for Marketing Library Services and Information Products in Nigeria.” Global Advanced Research Journal, vol 2, no 2, 2013, pp 240–245 Adeniran, Pauline “User Satisfaction with Academic Libraries Services: Academic Staff and Students Perspectives.” International Journal of Library and Information Science, vol 3, no 10, 2011, pp 209–216., doi:10.5897/ijlis11.045 Arif, M., and K Mahmood “The Changing Role of Librarians in the Digital World: Adoption of Web 2.0 Technologies by Pakistan Librarians.” The Electronic Library, vol 30, no 4, 2012, pp 469–475 Echezona, R I., et al “Bring Back the Users in Academic Libraries in the Digital Age.” Paper Presented at the 53rd National Conference and Annual General Meeting of Nigeria Library Association (NLA), 26 July 2015 Eun Young, Y L., et al “Planning Library Spaces and Services for Millennials: an EvidenceBased Approach.” Library Management, vol 34, no 6/7, 2013, pp 498–511 Garoufallou, Emmanouel, et al “Marketing Applications in Greek Academic Library Services.” Library Management, vol 34, no 8/9, 2013, pp 632–649., doi:10.1108/lm-032012-0012 Giri, Rabishankar, et al “Collection Development in Indian Academic Libraries: An Empirical Approach to Determine the Number of Copies for Acquisition.” DESIDOC Journal of Library & Information Technology, vol 35, no 3, 2015, pp 184–192., doi:10.14429/djlit.35.3.7806 Hardy, L “The Future of Libraries.” American School Board Journal, vol 197, no 1, 2010, pp 22–26 Mangrum, Suzanne, and Mary Ellen Pozzebon “Use of Collection Development Policies in Electronic Resource Management.” Collection Building, vol 31, no 3, 2012, pp 108–114., doi:10.1108/01604951211243506 Saunders, Laura “Academic Libraries’ Strategic Plans: Top Trends and Under-Recognized Areas.” The Journal of Academic Librarianship, vol 41, no 3, 2015, pp 285–291., doi:10.1016/j.acalib.2015.03.011 117 Solanki, M K “Challenges for Academic Library in the 21st Century.” International Journal of Research in Humanities and Social Sciences, vol 2, no 1, 2014, pp 22–24 Son, Taeik “A Study on Library Engagement and Models for Support of MOOC.” Journal of the Korean Society for Library and Information Science, vol 50, no 3, 2016, pp 293–308., doi:10.4275/kslis.2016.50.3.293 Uwaifo, S O., and N Azonobi Ishioma “Factors Militating against the Use of the Internet by Postgraduate Students.” International Journal of Library and Information Science, vol 6, no 2, 2014, pp 14–18., doi:10.5897/ijlis2014.0459 Vardakosta, Ifigenia, and Sarantos Kapidakis “Geospatial Data Collection Policies, Technology and Open Source in Websites of Academic Libraries Worldwide.” The Journal of Academic Librarianship, vol 42, no 4, 2016, pp 319–328., doi:10.1016/j.acalib.2016.05.014 Ward, Suzanne M Academic e-Books: Publishers, Librarians, and Users West Lafayette, Purdue University Press, 2016 Yaya, J A., et al “Competitive Intelligence: a Tool for Effective Job Performance in Academic Library.” Sky Journal of Educational Research, vol 2, no 4, 2014, pp 20–27 118 ... Ramjas College Library and Hindu College Library, University of Delhi are mentioned Chapter 5: Data Analysis and Interpretation: In this chapter, data collected from Ramjas College Library and Hindu. .. topic ? ?Collection and Services Provided by Ramjas College Library and Hindu College Library, University of Delhi: A Study? ?? I came to know about so many new things I am also grateful to all my teachers... Provided by Ramjas College Library and Hindu College Library, University of Delhi: A Study? ?? has been carried out to fulfill the requirement of Paper M-112 of Master of Library and Information Science