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High school english teachers’ language assessment literacy

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VIETNAM NATIONAL UNIVERSITY, HANOI UNIVERSITY OF LANGUAGES AND INTERNATIONAL STUDIES FACULTY OF ENGLISH LANGUAGE TEACHER EDUCATION GRADUATION PAPER HIGH SCHOOL ENGLISH TEACHERS’ LANGUAGE ASSESSMENT LITERACY Supervisor: Đàm Hà Thủy, M.A Student: Bùi Thu Hà Course: QH2016.F1.E1 HÀ NỘI – 2020 ĐẠI HỌC QUỐC GIA HÀ NỘI TRƯỜNG ĐẠI HỌC NGOẠI NGỮ KHOA SƯ PHẠM TIẾNG ANH KHÓA LUẬN TỐT NGHIỆP NĂNG LỰC ĐÁNH GIÁ NGOẠI NGỮ CỦA GIÁO VIÊN TIẾNG ANH THPT Giáo viên hướng dẫn: Ths Đàm Hà Thủy Sinh viên: Bùi Thu Hà Khóa: QH2016.F1.E1 Đàm Hà Thủy Ngày ký: 04/06/2020 HÀ NỘI – 2020 Acceptance page I hereby state that I, Bui Thu Ha – class QH.2016.F1.E1, being a candidate for the degree of Bachelor of Arts (English Language Teacher Education) accept the requirements of the College relating to the retention and use of Bachelor’s Graduation Paper deposited in the library In terms of these conditions, I agree that the origin of my paper deposited in the library should be accessible for the purposes of study and research, in accordance with the normal conditions established by the librarian for the care, loan or reproduction of the paper Signature Date: 07/06/2020 Acknowledgements First of all, I would like to express my utmost gratitude towards Mrs Dam Ha Thuy for being such a supportive supervisor Throughout the course of over seven months being under her guidance, I believe I have learned a great deal from her prompt and constructive feedback and made significant improvements over my research writing skills Knowing that the process of undertaking research is an extremely laborious task, I am grateful to Mrs Thuy for being an incredibly encouraging mentor and it is my honor to have her as my supervisor I also would like to thank Mrs Duong Thu Mai for her critical comments on my proposal and first progress report Her insightful knowledge of my studied topic allowed me to identify what was missing from my research and what needed to be fulfilled Without her previous comments on my drafts, the research would not have been what it is today Also, I would love to give my special thanks to five teachers at Halong High School for Gifted Students for their tremendous support Their genuine willingness to participate in my study and eagerness to respond to my questions indeed offered me a multitude of perspectives on the topic under study, only from which the findings of this research could be generated At last, I wish to attribute the success of this research to the constant and wholehearted support from my family and friends i Abstract The proposed study seeks to explore high school teachers‟ perceptions of language assessment literacy (LAL) and their reported training needs on language assessment Given the strong interplay between teaching and assessment, increased attention has been given to teachers‟ abilities to measure students‟ English competences (Malone, 2011) In the context of Vietnam, several issues concerning teachers‟ assessment practices have been identified such as exam-oriented teaching, lack of expertise in test design, insufficient academic knowledge and professional training in language assessment (Hoang, 2017; Vu, 2017; Dang, 2017) The present study built on Davies‟ (2008) definition of LAL which includes knowledge, skills and principles and Giraldo‟s (2018) eight dimensions of LAL classified under the three mentioned components The data were collected via a qualitative approach as five high school English teachers were invited to participate in semi-structured interviews The results revealed that teachers‟ knowledge of approaches, theories and concepts relevant to language assessment were insufficient and inaccurate In terms of skills, the findings indicated an emphasis on traditional testing, prioritization of selected response (particularly MCQs), lack of association between assessment qualities and test design, interpretation of assessment results to identify students‟ areas of strengths and weaknesses as well as guiding teaching and increased use of technology-based assessments With regard to principles, fairness, transparency and ethics were perceived as indispensable in teachers‟ assessments Additionally, teachers reported receiving little training on language assessment in pre-service and in-service education, based on which several areas of training were proposed within the scope of this research Further studies should investigate teachers‟ actual assessment practices along with their perceptions and language assessment training needs in teacher education programs Keywords: language assessment literacy, language assessment, language testing and assessment, assessment training needs ii Table of Contents Acknowledgements i Abstract ii List of tables, figures and abbreviations v CHAPTER 1: INTRODUCTION 1 Statement of the research problem and rationale for the study Aims and objectives Scope of the study 4 Significance of the study Organization CHAPTER 2: LITERATURE REVIEW Defining LAL Framework Relevant LAL studies 11 3.1 LAL in the world 11 3.2 LAL in Vietnam 17 Language Assessment Training for Language Teachers 21 CHAPTER 3: METHODOLOGY 26 Research design 26 Research context 27 Participants 28 Instrument 28 Procedures 31 5.1 Data collection 31 5.2 Data analysis 32 CHAPTER 4: FINDINGS AND DISCUSSION 33 Perceptions of high school English teachers of their LAL 33 1.1 Knowledge 33 1.2 Skills 39 1.3 Principles 54 Language assessment training needs as identified by high school English teachers 58 iii 2.1 Received training 58 2.2 Needed training 60 CHAPTER 5: CONCLUSION 67 5.1 Summary of the findings 68 5.2 Implications 71 5.3 Limitations and suggestions for further research 71 References 72 Appendices 89 Appendix 89 Descriptors for Knowledge, Skills and Principles in Eight Dimensions of LAL for Language Teachers 89 Appendix 93 Interview guide 93 Appendix 93 Invitation letter 93 Appendix 94 Interview transcripts 94 iv List of tables, figures and abbreviations Table 1: Giraldo‟s (2018) eight dimensions of LAL …………………………….9 Table 2: An overview of the research methodology ………………………… 26 Table 3: An overview of the participants ………………………………………28 Table 4: An overview of the interview questions ……………… …… 29 & 30 LAL Language assessment literacy LTA Language testing and assessment EFL English as a foreign language Common European Framework of CEFR Reference for Languages Ministry of Education and Training MOET Information and communications ICT technology v CHAPTER 1: INTRODUCTION In this chapter, a statement of the research problem, rationale for the study, aims and objectives, scope of the study, significance of the study and organization of the rest of the paper are presented Statement of the research problem and rationale for the study In the field of second language education, assessment is one of the most critical domains whose theory and practice continue to mature over time Given the interconnectedness of teaching and assessment that is known to be forming a relationship in which the two inform and improve each other (Malone, 2011), it makes sense that an equivalent amount of attention is devoted to developing knowledge, understanding and practices of assessment - that is language assessment literacy (LAL) While there is a need to involve others in LAL, language teachers are perceived to be the central group of stakeholders considering the fact they are direct test users (Scarino, 2013) Despite increased importance accorded to LAL on a global scale, it is widely observed that many teachers feel ill-prepared to address assessmentrelated issues (Mertler, 1999; Mertler & Campbell, 2005) Specifically, the research conducted by Vogt and Tsagari (2014) on 853 teachers in seven European countries illustrated that teacher‟ aspects of LAL were underdeveloped, which was attributed to a deficiency of formal training in LAL, in particular self and peer assessment and portfolio use - core competencies for implementing the CEFR Similarly, in Colombia, a study into EFL instructors‟ assessment conducted by López Mendoza and Bernal Arandia (2009) found that teachers‟ failure to monitor the consequences of their tests was due to a scarcity of training in language assessment, specifically in terms of development, use, scoring, and analysis and interpretation of assessments In Vietnam, the Professional Standards for Teachers at Secondary and High Schools signed on 22/10/2009 mandated that teachers at secondary and high schools possess the ability to assess and evaluate students‟ academic performances Specifically, “assessment in foreign language teaching and learning requires accuracy, holisticity, fairness, objectivity, transparency and encouragement towards students’ personal development of self-assessment skills, and provides results with which teachers can use to improve teaching and learning (Criteria 15)” (MOET, 2009) A number of initiatives to build teachers‟ language assessment capacity have generated satisfactory outcomes in accordance with the National Foreign Language Project 2020 According to Dang (2011) and Tran and Nguyen (2017), the assessment landscape in Vietnam has been undergoing positive changes in recent years, as illustrated by the increasingly recognized importance of assessment in the curriculum Particularly, those directly responsible for assessing and evaluating students‟ learning, including language teachers, are being provided with training opportunities such as workshops, seminars and specialized programs designed with diverse content and at different scales, resulting in higher efficiency in teachers‟ conduct of assessment and testing (Duong, 2016) However, despite these existing efforts to enhance teachers‟ capacities in assessment and testing, there is a strong line of evidence that corroborates a mismatch between expected assessment practices from teachers and their actual conducts Overall, according to Duong (2016), teachers‟ performance of assessment is highly traditional and uninnovative, with assessment dominantly and rigidly focusing on discrete points of language knowledge and merely developing learners‟ cognitive abilities at low levels Specifically, an overwhelming majority of Vietnamese public high school teachers are heavily reliant on paper-based tests to evaluate their students‟ English proficiency The tests themselves mostly touch upon lexis and grammar, while leaving out other essential competencies that allow successful communication to occur (Hoang, 2010) This undue emphasis on lexical and grammatical testing might negatively transform English teaching and learning Appendix Interview guide Introduction: Thank you for agreeing to participate in my study and for taking your time to attend this interview My research, titled “Teachers‟ language assessment literacy: A case study at Halong High School for Gifted Students” aims to investigate the perceptions of EFL teachers at our school of LAL in their teaching practices, the extent to which their LAL is reflected in the conduct of actual in-class assessment and perceived training needs in terms of language assessment The interview will be divided into two main parts Part I is designed to collect data about teachers‟ knowledge, skills, and principles with respect to LAL in their professional practices, while part II is to identify language assessment needs as perceived by EFL teachers at our school I would very much appreciate it if you could share your thoughts and perspectives on the topics that will be brought up in this interview If at any point during the interview you feel like adding additional comments, returning to previously discussed points or requesting any kind of assistance, please feel free to so Anonymity will be ensured as mentioned in the invitation letters Should you request, I would send you the findings of my research once the data has been thoroughly analyzed Are there any questions that you like to ask me before we begin our interview? Part I: To understand the teacher‟s knowledge, skills, and principles with respect to LAL in their professional practices 93 Category Specific questions Knowledge Awareness of applied 1/ What is your approach to language linguistics assessment in your teaching practices? Awareness of theory and 2/ What are the major qualities for language concepts assessment that should be taken into account? Awareness of language 3/ What are the general guidelines and assessment context policies that influence your assessment? Skills Instructional skills 4/ How many types of assessment methods you use in evaluating the students? 5/ Which assessment instruments you use in your assessment practices? 6/ How you conduct feedback sessions on students‟ assessment performance? Design skills for language 7/ What are the major steps you usually take assessment when developing a test? Skills for educational 8/ What can you infer from assessment measurement results? Technological skills 9/ Do you make use of technological applications in your assessments? If yes, please specify 94 Principles Awareness of and actions 10/ Do you think fair, transparent and ethical towards critical issues in assessment is necessary? If yes, how can you language assessment ensure fairness, transparency and ethics in your assessment practices? Part II: To identify language assessment needs as perceived by teachers Category Types of received training Specific Questions 11) During your pre-service teacher training have you learned anything about language testing and assessment? If yes, could you specify that takeaway? 12) Have you received in-service training in LTA? If yes, what was the focus of this training? Types of needed training 13) What sorts of training would you like to receive in your in-service teacher education in the future? 14) In terms of classroom-focused LTA, what areas of training would you want to focus on? - Preparing classroom tests - Using ready-made tests from textbook packages - Giving feedback based on assessment - Interpreting results 95 - Using self- or peer-assessment - Informal assessment - Using portfolios 15) In terms of purposes of testing, what areas of training would you want to focus on? - Giving grades - Finding out what needs to be taught/learned/ reinforced - Placing students onto programs - Awarding final certificates 16) In terms of content and concept of LTA, what areas of training would you want to focus on? - Receptive skills (reading/listening) - Productive skills (speaking/writing) - Microlinguistic aspects (grammar/vocabulary) - Integrated language skills - Aspects of culture - Reliability - Validity - Using statistics 96 Appendix Invitation letter Dear , I am Bui Thu Ha - a former student at Halong High school for Gifted Students I am currently a senior at University of Languages and International Studies With the recommendation made by Mrs Huong, I am writing this letter in the hope of inviting you to be a participant in my research My thesis topic is “Teachers‟ Language Assessment Literacy: A case study at Halong High School for Gifted Students” With this topic, I hope to find the answers to the following questions: Question 1: What are the perceptions of EFL teachers at Halong High School for Gifted Students of their LAL? Question 2: What are language assessment literacy training needs as identified by EFL teachers at Halong High School for Gifted Students? In order to answer these three research questions, I plan to use a mixedmethod approach via interviews Each interview is expected to last for 45 minutes, with the time and location decided by the interviewee I would love to have you accompany me in the process of conducting my thesis in the upcoming weeks As I myself am a teacher candidate, I sincerely hope that with this research I would also have the golden opportunity to seek advice from you regarding your experience in language assessment Thank you so much for your consideration of my invitation I look forward to hearing from you Yours sincerely, 93 Appendix Interview transcripts I/ T1 1) What is your approach to language assessment in your teaching practices? I will talk about things: my approach to language teaching and to assessment During teaching, I usually integrate communicative language teaching (CLT) into most of my lessons to make sure that areas of knowledge that Ss have covered are to serve the end goal, that is their ability to communicate in real life I also apply task-based assessment such as assessing via projects or in speaking and even in reading (e.g.: I give my Ss a prompt and ask them to work out a solution towards the provided problem) 2) What are the major qualities for language assessment that should be taken into account? In order to give proper assessment, when designing a test or other assessments I need to base my decisions on specific criteria such as reliability and practicality (whether it is linked to the language knowledge that Ss have learned) that will help me meet all the requirements of language testing and assessment 3) What are the general guidelines and policies that influence your assessment? As a teacher at a high school, my job is to follow the guidelines and policies provided by the MOET, which will be delivered to the DOET The DOET will then have schools implement those guidelines and policies At the moment it is mandatory that high schools abide by two dispatches namely Dispatch No 5333/ BGDĐT-GDTrH and Dispatch No 3333/ BGDĐT-GDTrH issued by the MOET 94 Follow-up: Do those concern the National Foreign Language Project 2020? Yes that‟s right They concern Vietnam 6-level foreign language competency framework and specific assessment methods which teachers like me are required to strictly comply with For standardized paper-based testing and assessment, senior officials can refer to the mentioned dispatches to check teachers‟ progress of assessing students so that is why we have to closely follow those Meanwhile, teachers can enjoy more freedom when conducting other assessments such as assessment of speaking and via projects 4) How many types of assessment you use in evaluating the students and in which situations? There are a range of assessment types that I am currently using English subject includes 45-minute test, 15-minute test, oral test and term test 45-minute and term tests are in strict conformity with the mentioned dispatches which necessitates my precise application Those tests are required to follow a specific matrix as stated in the guidelines issued by senior officials I also practice other assessments such as role-plays and presentations 5) Which assessment instrument you most frequently use? I use selected-response the most frequently, followed by constructed response 6) After assessments like role-play or presentations you often give feedback to students? If yes, how you conduct feedback sessions on students’ assessment performance? For example, you use self-feedback or mostly teacher-student feedback? I mostly use peer and teacher feedback For instance, after role-plays, I will give feedback to my students right away Regarding presentations, there are 95 usually peer evaluation sheets involved Students will give feedback including the strengths and limitations of the other group and even participate in the grading process Peer feedback is usually conducted via group-to-group and can be a reference for teachers to decide on the final results Follow-up: What about the content of the feedback? When giving feedback, I always mention their strengths first and propose possible suggestions (e.g.: speaking more fluently/ making bigger word sizes or toning down the colors on PowerPoint slides) Generally I will comment on the things I see that not help my students deliver favorable outcomes so that they could later improve Follow-up: So are these already included in the evaluation criteria? Yes, they are already available in the evaluation criteria For presentations, the criteria can entail the level of presentation skills, content delivery and time limit Other groups will base their feedback based on the exact criteria However, peer feedback is often not specific since most students are hesitant to assess their peers directly, but sometimes still they can point out really good points to help each other improve 7) What are the major steps that you usually take when developing a test? Before designing a test I often check my students‟ learning progress, then I should have an idea of what the test content will mostly be about For example, as regards 15-minute tests, if the lesson today is about a particular language knowledge, the following test will cover such knowledge Or if the previous lesson is about vocabulary then I can give them reading or other relevant tests 45-minute tests are standardized already Our department has together constructed a matrix for 45-minute tests so we will precisely apply that matrix 96 and make necessary adaptations with different units One thing I also take into account is the proficiency level of students in each class, the differences between their levels and their cognitive abilities so the tests can best suit their levels No single test is applicable to all classes For instance, in a 45-minute test which includes assessment of listening, reading, writing and language use, with reference to listening, there should be sufficient exercise types (2 exercises cannot be the same in terms of type) and the topics should be relevant So it is pretty challenging to select and design highquality tests 8) What can you infer from assessment results? Assessment results always reflect students‟ competences to a certain extent They will enable me to draw out my students‟ knowledge and ways of perceiving information Tests alone cannot alone reflect learners‟ strengths and weaknesses so in order to evaluate such things, we need to combine all types of assessments throughout a long period, at least one semester Follow-up: After assessment results are out, you make any adjustment in your teaching? For example, if the writing score appears to be low, you give your students more writing tasks for writing? The adjustment cannot be discernible but rather subtle After a test, if I notice some students receive really high scores, I can deduce that their proficiency level is higher than that of the rest, and so in my teaching I will take note of that and assign them tasks at a higher level of difficulty Or if the results of some students are too poor compared to the average score, I will adopt a different teaching approach for those students, such as offering to tutor or having private discussions with them Back to what you said, giving them more writing tasks is quite impossible 97 since our teaching must strictly adhere to the curriculum plan that has been approved from the beginning of the school year If we intend to make any adjustment it should only be slight For instance, we need to cover this specific unit in this lesson and cannot skip it and learn something else just because of some students Adjustment therefore will be made at an individual level 9) Do you make use of technological applications in your assessments? At the moment technology is being extensively integrated into classrooms Our school now has 13 smart and interactive classrooms, using a software called ActivInspire It helps teachers in their assessment conducts, usually in the form of MCQs and short answers It is comprised of a host computer and other computers When I give questions I can check my students‟ answers from the host computer For MCQs, students‟ answers will be shown in the form of a result chart, which will allow me to know how many students have answered and whether they are correct or not Follow-up: Is technology used frequently in teachers’ assessment practices? It depends Young teachers use technology quite a lot in their lessons 10) Do you think fair, transparent and ethical assessment is necessary? If so, how can you ensure fairness and ethics in your assessment practices? Yes I believe fairness, transparency and ethics are extremely important in assessment I think I have done well when it comes to fairness and ethics as I am the one in control First and foremost, I only test what students have learned, which should not be too demanding or challenging I don‟t test my students what seems to fall outside their knowledge That is ethics In terms of fairness, I always keep the test confidential As an exam 98 supervisor, I take it seriously by not letting students copy each other‟s work or cheating (e.g.: using phones and unauthorized materials) as I want to make sure my students can perform to their true potentials Regarding transparency, returning the tests to the students and conducting correction sessions should be made explicitly clear so that students are persuaded by the test results and don‟t feel the need to ask questions like “Why was my answer correct and my teacher corrected it wrong?” I also communicate the test results publicly, giving back the tests to my students and having them cross-check with the provided answers Concerning whether my assessment is fair or not, since I mostly use MCQs or after in-class tests, I often give quick and direct feedback, fairness is something I can handle Follow-up: Have students questioned their assessment results? No I have never received any complaints related to unfairness from my students Assessment via MCQs is objective without a doubt since there are only right or wrong answers Yet for subjective assessment like role-play or presentations, I fear the kind of situations in which students will get envious of other groups so I have to construct highly specific criteria Another source that I rely on is the feedback given by students from other groups - peer feedback During assessment conducts I always include another criterion that is meant to motivate students The grades are usually higher than they should be so I can encourage my students Seeing them perform well, I seldom give lower scores than what they deserve 11) During your pre-service teacher training have you learned anything about language testing and assessment? If yes, could you specify that takeaway? If I remember correctly then no During then I learned mostly about language and methods and little about language assessment and testing, which hardly left any impression on me So when I got down to actually teaching, I felt 99 extremely confused and unconfident as I did not know where to begin There were of course theories available but applying them was really challenging and I hardly made use of any of what I learned at university Follow-up: Was LTA seriously overlooked in the curriculum at your time of study? No we had that subject back then but it was not associated with the level of study that we would engage in LTA was introduced rather generally and applicable to all levels of study (e.g.: undergraduate, graduate) As graduates from our university are expected to teach at high school level, they need to be informed of how to deal with a test that is linked to this level What I notice is lacking is the element of practicality that is teaching LTA should be directly relevant to the expected level of study Teachers at primary level should be aware of a test construct connected to their level, and the same applies to secondary and high school teachers 12) Have you received in-service training in LTA? If yes, what was the focus of this training? Yes I have received support in LTA mostly from my colleagues who are more experienced than me All I needed to is to actively ask and they were more than willing to share their experience with me On an official note, there was a training course conducted by a senior official from the DOET which was directly linked to LTA The course included introduction of theories such as what criteria should be in a test and which dispatch to follow I think it is quite helpful 13) What sorts of training would you like to receive in your in-service teacher education in the future (e.g.: conferences, workshops, online courses, etc.)? 100 I prefer workshops Conferences are quite short and the audience size is big so when I want to ask specific questions I find it fairly difficult Workshops are usually longer and the size of audience is also smaller Follow-up: What about online courses? I am aware that organizations like EF offer courses related to teaching but from my observation, after having attempted to take online courses several times, I think they are not really effective Their provided theories are far from our reality as they are not applied within the context of Vietnam only, while us teachers have to follow various guidelines and policies issued by the MOET I suggest there should be forms of training that are tailored to specific levels of study and curriculum content as well as being time-saving so that teachers don‟t have to fidget around Training in the form of online courses is fine but the teachers and the course content should be particularly relevant For example, LTA for high school level should be separated from that for other levels, only then can the courses be useful and engaging 14) In terms of classroom-focused LTA, what areas of training would you want to focus on? - Preparing classroom tests - Using ready-made tests from textbook packages - Giving feedback based on assessment - Interpreting results - Using self- or peer-assessment - Informal assessment - Using portfolios I think training should be focused on preparing classroom tests, using ready-made tests from textbook packages, giving feedback and interpreting assessment results One area of training that I also want to add is exploitation of sources to support teachers‟ assessment practices In reality, selecting sources is 101 the most time-consuming Sources for LTA are limited while supplementary and practice materials are manifold So when I design a test I have to read a lot to pick out test items I may have to read a lot of materials just for a single sentence and still cannot find a satisfactory item, not to mention the fact that its validity is not guaranteed 100% unless our knowledge is solid Also the test items have to be directly linked to our intended topics There have been various times when I need an item on this particular topic, I cannot find it anywhere In such cases I have to create one myself, which may not be 100% correct Therefore, as regards designing a test, selecting and using materials is the hardest part 15) In terms of purposes of testing, what areas of training would you want to focus on? - Giving grades - Finding out what needs to be taught/learned - Placing students onto programs, etc - Awarding final certificates I think training should target the purposes of giving grades and finding out what needs to be taught/ learned Placing students onto programs and awarding certificates are not applicable Students are already placed onto classes in accordance with their admission results, while awarding certificates can be based on students‟ final results So we need to focus on giving grades and finding out what needs to be taught/ learned, from which we can adjust our teaching methods 16) In terms of content and concept of LTA, what areas of training would you want to focus on? - Receptive skills (reading/listening) - Productive skills (speaking/writing) - Microlinguistic aspects (grammar/vocabulary) 102 - Integrated language skills - Aspects of culture - Reliability - Validity - Using statistics I expect training to be focused on integrated language skills At the moment teaching is grounded in that way, yet assessment fails to so As I said, assessment involves primarily paper-based tests For those that have higher grade weights like 45-minute and term tests, they are completely paper tests Term tests include assessment of speaking as well I also want training to emphasize using materials, like ways to exploit available resources Many times I have great difficulty in finding materials so I have to edit the items myself which is such a laborious task and the outcome is likely to be invalid Follow-up: In cases in which you are unsure about the reliability or validity of the test items, what would you often do? Mostly I rely on my colleagues‟ advice If I am uncertain about a particular item or part, I can ask the co-workers that I trust Further evidence is upon request 103 ... actual assessment practices along with their perceptions and language assessment training needs in teacher education programs Keywords: language assessment literacy, language assessment, language. .. by high school English teachers? Research context The research took place at a specialized high school English is one of the two foreign languages taught at this school, along with Chinese Assessments... ……………… …… 29 & 30 LAL Language assessment literacy LTA Language testing and assessment EFL English as a foreign language Common European Framework of CEFR Reference for Languages Ministry of

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