This career commitment of employees in viettel post joint stock company

MASTER OF BUSINESS ADMINISTRATOR INTERNATIONAL PROGRAM RESEARCH PROJECT (BMBR5103) THIS CAREER COMMITMENT OF EMPLOYEES IN VIETTEL POST JOINT STOCK COMPANY STUDENT’S FULL NAME :NGUYEN NGOC CHANH THI STUDENT ID :CGS00018261 INTAKE :MAY 2014 ADVISOR’S NAME & TITLE :DR NGUYEN THE KHAI Ho Chi Minh City, August 2015 ADVISOR’S ASSESSMENT Advisor’s signature Nguyen The Khai, DBA Business Research Method Assignment Page ACKNOWLEDGEMENTS In fact there is no success without associated with the upport, although more or less help, whether directly or indirectly by the other During the time from the start to join the science MBA of OUM to date, I have received a lot of attention, help Teachers, family and friends With deepest gratitude, I'm sending you to the teachers in the HUTECH International Training Institute has along with his enthusiasm and knowledge to convey precious knowledge for us during his time studying at the school And specifically, in this semester, the Institute has organized for us to have access to very useful courses and full of science That is the course "Business research Methods" I sincerely thank DBA Nguyen The Khai has guided us through each class on the class as well as the talk, discuss scientific research field If no specific instructions, taught by the master, then I think the assignment to me very hard to complete Again, I sincerely thank maste The assignment is performed in approximately weeks Initially go into practice, learn about the field of scientific research, the knowledge to us are limited Therefore, the inevitable shortcomings is for sure, I'm looking forward to getting the valuable opinions of Teachers and classmates to my knowledge in this field are more perfectly Business Research Method Assignment Page TABLE OF CONTENTS LIST OF TABLE ABSTRACT CHAPTER I: INTRODUCTION 1.1 Profile company 1.2 Business lines 1.3 The process of formation and development 1.4 Organization model and Human 10 1.5 Board, supervisory board 10 1.6 Company’s board of directors 10 1.7 Departments 10 1.8 Functions 11 1.9 Mission 11 1.1 Problems 11 CHAPTER II: LITERATURE REVIEW 13 2.1 Career commitment 13 2.2 Supervisor support 14 2.3 Goal and process clarity 16 2.4 Work control 17 2.5 Value attainment 18 CHAPTER III: RESEARCH MODEL AND HYPOTHESES 21 3.1 Research model 21 3.2 Constructs 22 3.3.Research Hypotheses: 22 3.4 Instruments 23 3.5 Research Participants 24 CHAPTER IV: RESEARCH FINDINGS AND ANALYSIS 26 4.1 Reliability Statistics 26 Business Research Method Assignment Page TABLE 1: CRONBACH'S ALPHA- INTERNAL CONSISTENCY 26 4.2 Reliability Statistics 26 TABLE 2: CRONBACH'S ALPHA OF CONSTRUCT CAREER COMMITMENT 27 TABLE 3: CRONBACH'S ALPHA OF CONSTRUCT SUPERVISOR SUPPORT 27 TABLE 5: CRONBACH'S ALPHA OF CONSTRUCT WORK CONTROL 27 TABLE 6: CRONBACH'S ALPHA OF CONSTRUCT VALUE ATTAINMENT 28 4.3.Descriptive Statistics 28 TABLE 7: DESCRIPTIVE STATISTICS 28 4.4 Correlations Among Variables 29 TABLE 8: CORRELATIONS AMONG VARIABLES 30 TABLE 9: MULTIPLE REGRESSION OF HYPOTHESIS 31 CHAPTER V: DISCUSSION AND RECOMMENDATIONS 32 5.1 Discussion 32 5.2 Significance of research 32 5.3 Limitation of the study 32 5.4 Conclusions 33 REFERENCE 33 APPENDIX 1: SURVEY QUESTIONNAIRE 52 CAREER COMMMITMENT IN WORKPLACE QUESTIONNAIRE 52 1.CAREER COMMITMENT: 52 2.GOAL AND PROCESS CLARITY: 53 APPENDIX 2: PRESENTATION OF BUSINESS RESEARCH METHODS 59 Business Research Method Assignment Page LIST OF TABLE TABLE 1: CRONBACH'S ALPHA- INTERNAL CONSISTENCY 26 TABLE 2: CRONBACH'S ALPHA OF CONSTRUCT CAREER COMMITMENT 27 TABLE 3: CRONBACH'S ALPHA OF CONSTRUCT SUPERVISOR SUPPORT .27 TABLE 5: CRONBACH'S ALPHA OF CONSTRUCT WORK CONTROL 27 TABLE 6: CRONBACH'S ALPHA OF CONSTRUCT VALUE ATTAINMENT 28 TABLE 7: DESCRIPTIVE STATISTICS 28 TABLE 8: CORRELATIONS AMONG VARIABLES 30 TABLE 9: MULTIPLE REGRESSION OF HYPOTHESIS 31 Business Research Method Assignment Page ABSTRACT This study examined the impact of goal and process calrity, supervisor support, work control, and value attainment on Viettet post’s employee career commitment Data is collected through the use of standardized questionnaires Questionnaires were given personally to 514 on all regions of Vietnam; There were 309 returning questionnaires and analysis of generation on 309 votes responses were used for the statistical analysis The collected data were computed and analyzed through factor analysis, alpha Cronbach's, descriptive statistics, correlation, and multiple regression analysis Result: The results supported the hypothesis that Goal and process calrity, supervisor support, work control and value attainment to career commitment Conclusion: The findings in this study would help managers of Viettel post to design policy and build the perfect system supervisor aware of the need to support more workers, the laborers control at work better Keywords: career commitment, goal and process clarity, supervisor support, work control, value attainment Business Research Method Assignment Page CHAPTER I: INTRODUCTION 1.1 Profile company Company Name: POSTAL CORPORATION VIETTEL Business name: VIETTEL POST JOINTSTOKCOMPANY The name is written off: VIETTEL POST., JSC Transaction office: 58 Truc Khe - Lang Ha - Dong Da District – Hanoi Phone: 04 62660306 Fax: 522 490 069 1.2 Business lines Post corperation to participate in business Courier services, business postcards, parcels of goods Dealer business services press release Commercial services on the postal network, e-commerce Business Telecom Services: sale of telecommunications equipment last head., telecommunications cards, cell phones, Internet card Office rental Provide advertising services on the package courier company Maintenance and repair of cars and other motor vehicles Sale of spare parts and auxiliary parts on other motor vehicles Insurance agents Transportation services in international transport by road, waterway Dealer business card types Import and export trading company goods Production of paper and cardboard products Print, print-related services Logistic services (includes: service unloading stock, warehousing and storing row, customs services, making loading and unloading plan, reception, storage and management of information related to transportation and storage cart throughout the Logistic chain; cargo handling activities were customer returns, inventory, stock Business Research Method Assignment Page expired, error distribution and re-fad that; container hire and leasing activities and other support services related to transport) (follow the law logistic specialist) Fiduciary services to import and export goods (follow legal specialization on import-export trade) Cargo transportation by specialized and non automotive model professional under contract Passenger transportation by taxi, by car within federal Supporting services for road transport, inland waterways, coastal and ocean Organize introduction and promotion Purchasing agent, dealer, dealership commercials Wholesale of computers, peripherals, software in the cac store specializing Telecommunications equipment retail in stores specializing Wholesale, retail sale books newspapers magazines, stationery store specializing Record retail audio, images (including tape, blank disc) in stores specializing On-demand retail ordering by mail or the internet The postal service Ad delivery services market research and exploration project reviews (does not include investigative services and state information is prohibited) Repair of computers and peripheral equipment Bark repair machinery, equipment (including company goods trading) to repair communications equipment 1.3 The process of formation and development On July 1997 the official postal center services PHBC here is truly a memorable milestone of the postal Center in telecommunication electronic company Army (now the postal company Viettel) In May 2005 the postal center was developed into the postal company Viettel Telecom Corporation in the military-Defense Ministry decision No 2492/QDTCTVTQĐ on 17/5/2005 As of January 2006 the postal company's independent accounting Business Research Method Assignment Page On January 14, 2009 Ministry of defence decision No 123/QD-BQP approving conversion postal company Viettel Corporation to new models of postal company, Viettel On 18/06/2009-State firms post members Viettel shareholders established the postal company, Viettel 1.4 Organization model and Human Organizational structure the postal company, Viettel are divided according to specific management level as follows: Level 1: Management Board Management level 2: Board Of Directors Management level 3: functional departments, branch company Level 4: management of The Board, of the production team, postal level directly under the functional departments, affiliated (directly under the management of level 3) 1.5 Board, supervisory board Comrade: Duong Van Tinh-Chairman of the Board Comrade: Luong Ngoc Hai-member of the Board Comrade: Pho Duc Hung - member of the Board Comrade: Luu Trung Thai - member of the Board Comrade: Tran Van Phuc - member of the Board 1.6 Company’s board of directors Comrade: Nguyen Duy Tuan General Director of the company Comrade: Pho Đuc Hung Deputy General Director Comrade: Hoang Quoc Anh Deputy General Director Comrade: Nguyen Dac Luan Deputy General Director 1.7 Departments The labor organization room Finance and accounting Business strategy Dept Business Research Method Assignment Page 10 Antecedents, Correlates, and Consequences of Organizational Commitment." 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Organizational Behavior and Human Performance 26: 81-96 Business Research Method Assignment Page 51 APPENDIX 1: Survey Questionnaire CAREER COMMMITMENT IN WORKPLACE QUESTIONNAIRE All information in this structure votes will only serve the purpose of research and statistics We are committed to the security of the information you provide I was Thi Nguyen Ngoc, MBA student OUM, Hutech University I'm conducting research project: "Career commitment of the employee in Viettel post." this topic meaningfully help Viettel post see the current page of the company's situation and have appropriate policies in the future Please, please spend a little time you treasure to help us complete the survey below First, we would like to thank the spirit of goodwill employee in New post And please also note that no opinion is right or wrong, all the views of the you are all very necessary Thank you for participating! I THE SURVEY Career commitment:  Have level please select suitable = strongly agree, = unsure, = strongly disagree Item I like this career too well to give it up 1(strongly (strongly 3(unsure) 4 5 agree) disagree) If I could go into a different profession which paid the same, I would probably take it If I counld it all over again, I would not choose to work in Business Research Method Assignment Page 52 this profession I definitely want a career for myself in this 5 5 peofession If I had the money I needs without working, I would probably still continue to work in this profession I am disappointed that I ever entrered this profession This is the ideal profession for a life’s work Goal and process clarity:  Have level please select suitable = very uncertain, 6=very certain Goal clarity items: 1(very Item My duties responsibilities The goals and objectives for my job 5 6 uncertian) and 6(very Business Research Method Assignment certain) Page 53 10 How my work relates to the overall objectives of my work 6 unit 11 The expected results of my work 12 What aspects of my work will lead to a positive evaluation Process clarity items (Very (Very uncertain) 13 How certain) to divide my time among the tasks 6 6 required of my job 14 How to schedule my work day 15 How to determine the appropriate procedures for each work task 16 The procesures I use to my job are correct and proper 17 Considering your work tasks, all how certain are you that you know the best ways to these tasks Business Research Method Assignment Page 54 Supervisory Support: 1(strongly Item agree) 2(agree 3(uncertain) 4(disagree to some to some extent) extent) 5(strongly disagree) My supervisor takes the time to learn about my career goals and 5 5 5 aspirations My supervisor cares about whether or not I achieve my goals My supervisor keeps me informed about different career opportunities for me in the organization My supervisor makes sure I get the credit when I accomplish something substantial on the job My supervisor gives me helpful feedback about my performance My supervisor gives me helpful advice about improving my performance Business Research Method Assignment Page 55 when I need it My supervisor supports my attempts to acquire additional training 5 or education to further my career My supervisor provides assignments that give me the opportunity to develop and strengthen new skills My supervisor assigns me special projects that increase my visibility in the organization  Have level please select suitable = strongly agree, = agree to some extent, = uncertain, 4=disagree to some extent, 5= strongly disagree Work control:  Have level please select suitable = very litle, 2=little, 3=a moderate amount, 4=much, and 5=very much Item 1(very little) 3(a 2(little) moderate 4(much) amount) 5(very much) 10 How much control you have over the variety of methods you use incompleting your work? Business Research Method Assignment Page 56 11 How much can you choose among a veriety of task 5 5 5 or projects to do? 12 How much control you have personally over the quality of your work? 13 How much can you generally predict the amount of work you will have to on any given day? 14 How much control personally have over the how quickly or slowly you have to work? 15 How much control you have over when the scheduling and duration of your rest breaks? 16 How much control you have over when you take vacation or days off? Value Attainment:  Have level please select suitable = least important, 7=most important Terminal valuates items Item 17 A comfortable life (a prosperous life) 18 An exciting life (a 1(least 7(most 6 7 import) Business Research Method Assignment important) Page 57 stimulating, active life) 19 Asense of accomplishment (lasting 7 7 contribution) 20 A world at peace (free of war and conflict) 21 A world of beauty (beauty of nature and the arts) 22 Equality (brotherhood, equal opportunity for all) Instrumental valuates items 1(least Item 6 7 7 7 import) 23 Ambitious(hardworking, aspiring) 24 Broadminded (open -minded) 25 Capable (competent, effective) 26 Cheerful (lighthearted, joyful) 27 Clean (neat, tidy) 7(most important) 28 Courageous (standing up for your beliefs) 29 Forgiveing Business Research Method Assignment Page 58 (willing to pardon others) 30 Helpful (working for the welfare of others) Please tick on the options that apply: □ Female Gender: Age: ……………… Marital Status: □ Single □ Male □ Married without children □ Married with children Do you currently: □ Live with your family? □ Live far away from your family? Job level: □ Entry level □ Experienced (Non- manager) □ Team leader/Supervisor □ Manager - THANK YOU! APPENDIX 2: Presentation of Business Research Methods Business Research Method Assignment Page 59 ... Finance and accounting Business strategy Dept Business Research Method Assignment Page 10 Sales Office Customer care unit Planning and investing Business training News room Corporate Office Internal... 1.1 Profile company Company Name: POSTAL CORPORATION VIETTEL Business name: VIETTEL POST JOINTSTOKCOMPANY The name is written off: VIETTEL POST. , JSC Transaction office: 58 Truc Khe - Lang Ha -... mean = 3.7 >3.0 Employees of Viettel post good career commitment SS: mean = 3.59 > 3.0 Supervisor of Viettel post support good GPC: mean = 3.78 > 3.0 Goal and process of Viettel post was clarity