Knowledge management in hospitality and tourism ricarda b bouncken, sungsoo pyo

Ricarda B Bouncken Sungsoo Pyo Editors Knowledge Management in Hospitality and Tourism Knowledge Management in Hospitality and Tourism has been co-published simultaneously as Journal of Quality Assurance in Hospitality & Tourism, Volume 3, Numbers 3/4 2002 Pre-publication REVIEWS, COMMENTARIES, EVALUATIONS I FIRST OF ITS KIND A thought-provoking perspective on ways to move hospitality and tourism forward in this knowledge-driven world." BiUy Bai, PhD Assistant Professor Tourism & Convention Administration Department Wiltiam F Harrah College of Hotel Administration University of Nevada at Las Vegas BBwawe&fiBwwfligwBieekWigwgWwa«wgfe&sg«&fia^^ More pre-publication REVIEWS, COMMENTARIES, EVALUATIONS GREAT VALUE Introuces the concepLs associated wilh knowledge management and provides examples of these concepts through case studies and unique real-world applicaiions A LOT OF GREAT INFOEtMATION ON A FASCINATING TOPIC The authors a good job of explaining the complex ideas and concepts of knowledge management while addressing such topics as knowledge networks, data mining, and information technology As an information technology professor, I found the chaptei:s on the technology applications and data mining particularly interesting." Cary C Countryman, PhD, CHE CHTP Director of tbe Technology Research and Education Center Conrad N Hitton College of Hotel and Restaurant Management THHP The Haworth Hospitality Press The Journal of Quality Assurance in Hospitality & TourisnP^^ Monographic "Separates" Executive Edilor: Sungsoo Pyo Below is a list of "separales," which in serials librarianship means a special issue simultaneously published as a special joumal issue or double-issue ami as a "separate" hardbound monograph (This is a formal which we also call a "DocuSeriai.") "Separates" are published because specialized libraries or professionals may wish lo purchase a specific iheinalic is.sue by itself in a formal which can be separately cataloged and shelved, as opposed ID purchasing Ihe journal on an on-going basis Facully memhers may also more easily consider a "separate" for classroom adoplion "Separates" arc curefuUy classified separately with ihe major hook jobbers so that the journal tie-in can be noled on new book order slips to avoid duplicate purchasing You may wish to visit Haworth's websiie a l Ill tp://www.HaworthPress.com to search our online catalog for complete tables of contents of these separales and related publications You may also call 1-800-HAWORTH {outside US/Canada: 607-722-58S7) or Fax I-8(K)-89S-(J582 (oiilside US/Canada: 607-771-0012) or e-mail at: docdelivery@haworthpress.com Knowledge Management in Hospitality and Tourism, ediled by Ricarda B Bouncken aiul Sungsoo Pyo (Vol }• No 3/4 2(K)2) "Of^irctil vahw Inlroditce.s ihe concepts assiKtated wilh knowledge management and provides examples of llie.se concepl.s ihrougb case studies and unique real-world application.^ A lot off-reat informalloit on a fascinating topic " {Cary C Countryman PhD CHF., CHTI' Director Technolofiy Research and Education Cenler Cnnrad N Hilton College of Hotel and Restaurant Management) Henehmarks in Hospitality and Tourism, cd'ilcii by Simgsoo Pyo (Vol No ,V4 2(H)1) "A handy ••ingle volume that clearly e.\plains the principles and current thinking about benchmarking, plii.