A study of employee perception of internal CSR and employee commitment in VNPT technology company

ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - TRẦN THẾ HÙNG A STUDY OF EMPLOYEE PERCEPTION OF INTERNAL CSR AND EMPLOYEE COMMITMENT IN VNPT TECHNOLOGY COMPANY NGHIÊN CỨU VỀ CẢM NHẬN CỦA NHÂN VIÊN VỀ TRÁCH NHIỆM XÃ HỘI BÊN TRONG DOANH NGHIỆP VÀ CAM KẾT GẮN BĨ CỦA NHÂN VIÊN TẠI CƠNG TY VNPT TECHNOLOGY LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH HÀ NỘI - 2019 ĐẠI HỌC QUỐC GIA HÀ NỘI KHOA QUẢN TRỊ VÀ KINH DOANH - TRẦN THẾ HÙNG A STUDY OF EMPLOYEE PERCEPTION OF INTERNAL CSR AND EMPLOYEE COMMITMENT IN VNPT TECHNOLOGY COMPANY NGHIÊN CỨU VỀ CẢM NHẬN CỦA NHÂN VIÊN VỀ TRÁCH NHIỆM XÃ HỘI BÊN TRONG DOANH NGHIỆP VÀ CAM KẾT GẮN BÓ CỦA NHÂN VIÊN TẠI CÔNG TY VNPT TECHNOLOGY Chuyên ngành: Quản trị kinh doanh Mã số: 60 34 01 02 LUẬN VĂN THẠC SĨ QUẢN TRỊ KINH DOANH NGƯỜI HƯỚNG DẪN KHOA HỌC: PGS.TS NGUYỄN NGỌC THẮNG HÀ NỘI - 2019 DECLARATION The author confirms that the research outcome in the thesis is the result of author‟s independent work during study and research period and it is not yet published in other‟s research and article The other‟s research result and documentation (extraction, table, figure, formula, and other document) used in the thesis are cited properly and the permission (if required) is given The author is responsible in front of the Thesis Assessment Committee, Hanoi School of Business and Management, and the laws for above-mentioned declaration Date 25/06/2019 ACKNOWLEDGEMENTS After studying at the Hanoi School of Business (HSB) - Hanoi National University, with gratitude and respect, I would like to express my sincere thanks to HSB and all lecturers have been enthusiastic to guide, teach and create favorable conditions to help me during the process of learning, researching and completing the thesis In particular, I would like to express my deep gratitude to Assoc Prof Dr Nguyen Ngoc Thang, who directly guided and assisted me in the process of implementing the thesis Thank you very much for the sharing and encouragement of MBA15 - HSB students during the learning process as well as the process of implementing the topic I would also like to thank VNPT Technology Company and colleagues for facilitating me in the process of studying at HSB Finally, I would like to express my deep gratitude to my family, my wife and my two children for always encouraging and supporting during my studies at HSB Thank you very much! Hanoi, 25/06/2019 Tran The Hung CONTENT ABBREVIATION LIST OF FIGURES LIST OF TABLES INTRODUCTION Rationale Literature review Research Subject Research Objectives Research Scope Research methods 6.1 Data collection meth 6.2 Data analysis metho Research agenda CHAPTER THEORETICAL BACKGROUND 1.1 Theoretical basis for Corporate Social Responsibility (CSR) 1.1.1 Concept of CSR 1.1.2 Theory related to corporate social responsibility 1.1.3 Standards and tools for CSR management 1.1.4 1.2 Internal CSR Employee Commitment 1.3 The linkage between internal CSR and organizational commitment 1.4 Research Hypothesis and Research Model 1.4.1 Research Hypothesis 1.4.2 Research Model CHAPTER RESEARCH METHODS 2.1 Overview of VNPT Technology Company 2.2 Research Design 2.2.1 Research process 2.2.2 Research objects and scope of research 2.2.3 Data collection method 2.2.4 Sa 2.2.5 Da CHAPTER RESEARCH FINDING AND DISCUSSION 3.1 Summary of survey results 3.2 Descriptive statistics of variables 3.2.1 Descriptive statistics of Internal CSR variables 3.2.2 Descriptive statistics of Employee commitment variables 3.3 Evaluate the reliability of the scale 3.3.1 Cronbach’s Alpha analysis 3.3.2 Exploratory Factor Analysis (EFA) 3.3.3 Regression analysis and hypothesis testing 3.3.4 Hy 3.3.5 Analysis of influence of the difference personal character 3.3.6 Research finding and discussion CONCLUSION, LIMITATION AND IMPLICATION 1.Conclusion 2.Limitation and Future Research 3.Implication and recommendation REFERENCES APPENDIX APPENDIX QUESTIONARE (VIETNAMEASE) APPENDIX SAMPLE DESCRIPTION APPENDIX CRONBACH‟S ALPHA ANALYSE APPENDIX EXPLORATORY FACTOR ANALYSIS APPENDIX 5: CORRELATION ANALYSIS APPENDIX 6: REGRESSION ANALYSIS APPENDIX 7: TESTING THE DIFFERENCE BY PERSONAL CHARACTERISTICS ABBREVIATION AC : Affective commitment BSCI : Business Social Compliance Initiative CC : Continuance commitment CSR : Corporate social responsibility EFA : Exploratory Factor Analysis HS : Heathy and safety ILO : International Labor Organization LR : Labor relation NC : Normative commitment NGO : Non-governmental Organization OECD : Organization for Economic Co-operation and Development TD : Training and development TTF : Triple bottom line WB : Work-life balance WD : Workplace diversity i LIST OF FIGURES Figure A Framework for Analyzing the Relationship between Perception of employee of Internal Corporate Social Responsibility (CSR) and Employee Commitment Figure 1.1 Carroll‟s (1991) Four-Part Model of CSR Figure 1.2 Stakeholder theory of the firm (Crane and Matten, 2004) 13 Figure The three components of sustainability 14 Figure 1.4 Core subjects of CSR in ISO26000 17 Figure 1.5 Proposed research model 29 Figure 2.1 Research process 32 Figure 3.1 Gender distribution among 297 participants 45 Figure 3.2 Age distribution among 297 participants 45 Figure 3.3 Education distribution among 297 participants 46 Figure 3.4 Seniority distribution among 297 participants 47 Figure 3.5 Position distribution among 297 participants 47 Figure 3.6 The result of the study model of employee perception of internal CSR and employee affective commitment 59 Figure 3.7 The result of the study model of employee perception of internal CSR and employee continuance commitment 61 Figure 3.8 The result of the study model of employee perception of internal CSR and employee normative commitment 62 ii LIST OF TABLES Table 2.1 Observed variables of perception of Labor relation 36 Table 2.2 Observed variables of perception of Training and development38 Table 2.3 Observed variables of perception of Heath and safety 39 Table 2.4 Observed variables of perception of Workplace diversity .40 Table 2.5 Observed variables of perception of Work-life balance 41 Table 2.6 Observed variables of Employee Commitment Items .42 Table 3.1 Descriptive statistics of Perception of Internal CSR variables 48 Table 3.2 Descriptive statistics of Employee Commitment variables .50 Table 3.3 Result of Cronbach‟s Alpha analysis 51 Table 3.4 Result of EFA analysis for independent variables 53 Table 3.5 Result of EFA analysis for AC variables 55 Table 3.6 Result of EFA analysis for CC variables 55 Table 3.7 Result of EFA analysis for NC variables 56 Table 3.8 Correlation between variables 57 Table 3.9 Result of regression analysis for perception of internal CSR and affective commitment 58 Table 3.10 Result of regression analysis for perception of internal CSR and continuance commitment 60 Table 3.11 Result of regression analysis for perception of internal CSR and normative commitment 61 Table 3.12 Summary the result of Analysis of influence of the difference personal characteristics to employee commitment 65 iii INTRODUCTION Rationale Corporate social responsibility (CSR) is a concept that has been mentioned a lot in governance research and practice in developed countries in the past decades This term is known in Vietnamese businesses in the last 10 years through international organizations, multinational companies, some joint-venture companies, directly or indirectly investing in Vietnam In recent years, due to the requirements of foreign partners, along with the awareness of society, the need for international integration and sustainable development, CSR has been increasingly concerned CSR is no longer a new concept for Vietnamese firms However, activities on CSR in most companies are merely interpreted as charitable contributions, community sharing, environment or voluntary social work of enterprises CSR has not received adequate attention in the strategy and operation of many firms World Business Council (1998) define CSR "continuing commitment by business to contribute to economic development while improving the quality of life of the workforce and their families as well as of the community and society at large” Today CSR is not only a charity or a respect for environmental protection but also involves many aspects, which are specifically concretized in ISO26000 including: Organizational governance, human rights concern, labor practices, environmental protection, fair operation practices, consumer issues, community involvement and development (ISO26000, 2010) Thus CSR not only expresses the external responsibility of the firms but also the elements that express the internal activities and internal responsibilities of the firms As a firm in the field of telecommunications, information technology, R&D and manufacturing telecom equipment, VNPT Technology Joint Stock Company, from inception, has determined the core value of the company as human resource Therefore, human resource management are particularly concerned by the leaders, a Dependent Variable: NC APPENDIX 7: TESTING THE DIFFERENCE BY PERSONAL CHARACTERISTICS I TESTING THE DIFFERENCE BY GENDER Group Statistics Gender AC CC NC Independent Sample T-test by Gender AC Equal variances assumed Equal variances not assumed CC Equal variances assumed Equal variances not assumed Equal variances assumed Equal variances not assumed NC AI TESTING THE DIFFERENCE BY AGE Descriptives AC Tota CC Tota NC Tota 1: Under 25 years old, 2: From 25 to under 30 years old, 3: from 30 to under 40 years old, 4: over 40 years old Test of Homogeneity of Variances AC CC NC Robust Te AC Welch CC Welch NC Welch a Asymptotically F distributed BI TESTING THE DIFFERENCE BY EDUCATION Descriptives AC Tota CC Tota NC Tota 1: college/intermediate graduates, 2: university, 3: graduate school, 4: high school Te AC CC NC AC Between Groups Within Groups Total CC Between Groups Within Groups Total NC Between Groups Within Groups Total Robust Tests of Equality of Means AC Welch CC Welch NC Welch a Asymptotically F distributed IV TESTING THE DIFFERENCE BY SEN AC Tota CC Tota NC Tota Test of Homogeneity of Variances AC CC NC ANOVA AC Between Groups Within Groups Total CC Between Groups Within Groups Total NC Between Groups Within Groups Total Robust Tests of Equality of Means AC Welch CC Welch NC Welch a Asymptotically F distributed V TESTING THE DIFFERENCE BY POSISION Descriptives AC Tot CC Tot Tot NC Test of Homogeneity of Variances AC CC NC ANOVA AC Between Groups Within Groups Total CC Between Groups Within Groups Total NC Between Groups Within Groups Total Robust Tests of Equality of Means AC Welch CC Welch NC Welch a Asymptotically F distributed Report Gender Mean N Std Deviation Mean N Std Deviation Total Mean N Std Deviation ... between perception of employee about internal CSR, and commitment of employee of company The research also makes some proposals for VNPT Technology Company to have proper attention to internal CSR and. .. frameworks, assessing the impact of internal CSR awareness on the employee commitment and proposing an appropriate analytical and evaluation framework in the Vietnamese context Step - Small-scale... employee about internal CSR and commitment of employee at VNPT Technology Company The author focuses on the fact that employee are working at VNPT Technology Company At VNPT Technology, there are staff