James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Chapter The Internetworked E-Business Enterprise Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rig James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Chapter Objectives • Identify the major types of electronic business applications supported by the Internet, intranets, and extranets in an internetworked E-Business • Give several examples of how companies are using Internet technologies for communication, collaboration, information publishing and sharing, and business operations and management • Identify the hardware, software, data, and network components of an intranet architecture Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rig James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Chapter Objectives • Identify several ways the use of Internet technologies can provide cost savings or revenue benefits to a company • Identify several groupware tools for electronic communication, conferencing, and work management, and give examples of how they can enhance the collaboration of teams and workgroups in a business enterprise Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rig James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Major E-Business Applications Electronic Business Applications Telecommunications Networks Enterprise Enterprise Communication Communication and and Collaboration Collaboration Irwin/McGraw-Hill Electronic Electronic Commerce Commerce The Internet Intranets Extranets Internal Internal Business Business Systems Systems Copyright © 2001, The McGraw-Hill Companies, Inc All rig James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Applications of Intranets Communication and Collaboration Existing E-Mail Voice Mail Systems Communicate and Collaborate with E-mail, chat, conf Internet Business Operations and Management Existing Database and Enterprise appl Secure, universal access To view corporate data Web Publishing HTML, MS Office XML, Java Author, publish and share hypermedia documents Intranet Portal Management Existing Hardware and Networks Irwin/McGraw-Hill Centrally administer clients, servers, security, and traffic Enterprise Portal F I R E W A L L Extranet Customers, Suppliers Copyright © 2001, The McGraw-Hill Companies, Inc All rig James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition The Role of Extranets Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rig James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Internet Enabled Technology Architectures Network Management Software Policies and Standards Management Firewalls Passwords Encryption Security Content and Data Software Tools Authoring Tools Infrastructure TCP/IP Network Irwin/McGraw-Hill Hypermedia Databases Servers Browsers Copyright © 2001, The McGraw-Hill Companies, Inc All rig James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Groupware for Enterprise Collaboration Groupware for Enterprise Collaboration Electronic Electronic Communications Communications Tools Tools •E-Mail •Voice Mail, I Phone •Web Publishing •Faxing Irwin/McGraw-Hill Electronic Electronic Conferencing Conferencing Tools Tools •Data Conferencing •Voice Conferencing •Videoconferencing •Discussion Forums •Electronic Meetings Collaborative Collaborative Work Work Management Management Tools Tools •Calendaring •Task and Project Mgt •Workflow Systems •Knowledge Mgt •Document Sharing Copyright © 2001, The McGraw-Hill Companies, Inc All rig James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Electronic Communications Tools • • • • Electronic Mail Voice Mail Faxing Web Publishing Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rig James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Electronic Conferencing Tools • • • • • • Data Conferencing Voice Conferencing Videoconferencing Discussion Forums Chat Systems Electronic Meeting Systems Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rig James A O’Brien 1 I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Collaborative Work Management Tools • Calendaring and Scheduling • Task and Project Management • Workflow Systems • Knowledge Management Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rig James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition The Future of Intranets and Extranets • Universal access of information via the enterprise information portal • Intranets become primary vehicle for information delivery • All applications will be web-enabled via the Internet, intranet or extranet • More focus on turning information into knowledge • Increased electronic ‘bonding’ through use of extranets Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rig James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Chapter Summary • By using the Internet to disseminate information globally, communicate and trade interactively with customers, companies are deriving strategic business value from the Internet • Businesses are rapidly installing intranets, extranets, and enterprise information portals throughout their organizations in order to enhance communication and collaboration, and to publish and share business information easily and at lower cost Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rig James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Chapter Summary (cont) • Intranets require business technology investments both in hardware, software, and the human resources needed to manage web-information assets • Extranets link the intranet resources of a company to the intranets of its customers, suppliers, and other business partners and thereby, help develop and strengthen strategic alliances between them Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rig James A O’Brien I n t r o d u c t i o n t o I n f o r m a t i o n S y s t e m s Tenth Edition Chapter Summary (cont) • The goal of enterprise collaboration systems is to help workgroups and project teams work together more efficiently and effectively Collaboration technologies help groups share information, coordinate work efforts and resources, and work together cooperatively Irwin/McGraw-Hill Copyright © 2001, The McGraw-Hill Companies, Inc All rig ... s t e m s Tenth Edition Collaborative Work Management Tools • Calendaring and Scheduling • Task and Project Management • Workflow Systems • Knowledge Management Irwin/McGraw-Hill Copyright © 2001,... •Electronic Meetings Collaborative Collaborative Work Work Management Management Tools Tools •Calendaring •Task and Project Mgt •Workflow Systems •Knowledge Mgt •Document Sharing Copyright © 2001,... Future of Intranets and Extranets • Universal access of information via the enterprise information portal • Intranets become primary vehicle for information delivery • All applications will be web-enabled