Test bank for OB key concepts skills and best practices 4th canadian edition by kinicki

Page of 12 Test Bank for OB Key Concepts Skills and Best Practices 4th Canadian Edition by Kinicki Full file at https://TestbankDirect.eu/ This chapter has 36 questions Scroll down to see and select individual questions or narrow the list using the checkboxes below Multiple Choice Questions - (18) Difficulty: Difficult - (3) True/False Questions - (15) Difficulty: Easy - (32) questions at random and keep in order  Essay Questions - (3) Difficulty: Medium - (1) Odd Numbered - (18) Learning Objective: 01-01 Define organizational behaviour and management - (6) Even Numbered - (18) Learning Objective: 01-02 Explain why we study OB and what benefits it can bring to the workplace - (2) Bloom's: Conceptual - (13) Learning Objective: 01-03 Discuss the relevance of OB to the contemporary Canadian workplace by differentiating between managers from the past versus those of the future - (2) Bloom's: Definition - (8) Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics of each - (12) Bloom's: Knowledge - (15) Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both non-managerial employees and management in the future - (14) A field of study dedicated to better understanding and managing people at work, both individually and in groups refers to: productivity → organizational behaviour theory x management total quality management A field of study that investigates three interdependent systems—the individual, the group, and the overall organizational context—to develop better understanding of the workplace, especially when managing people, is known as organizational behaviour Bloom's: Definition Difficulty: Easy Learning Objective: 01-01 Define organizational behaviour Multiple Choice Question and management The process of working with and through others to achieve organizational objectives effectively, efficiently, and ethically is referred to as organizational behaviour leadership membership teams → management Management is the process of working with and through others to achieve organizational objectives effectively, efficiently, and ethically Multiple Choice Question Full file at https://TestbankDirect.eu/ Bloom's: Definition Difficulty: Easy Learning Objective: 01-01 Define organizational behaviour and management Page of 12 Test Bank for OB Key Concepts Skills and Best Practices 4th Canadian Edition by Kinicki Full file at https://TestbankDirect.eu/ To help the reader understand organizational behaviour, the authors use a: story telling strategy → theory-research-practice strategy example strategy research and application strategy theory and application strategy The authors begin by presenting the underlying theoretical framework, and defining key terms The next step is to explore the latest research and then finally there is discussion and practical examples Bloom's: Conceptual Difficulty: Medium Learning Objective: 01-01 Define organizational behaviour Multiple Choice Question and management The effective manager's skill profile includes clarification of goals and objectives technical and administrative expertise clarification of goals and objectives as well as technical and → administrative expertise hoard and restrict access time, effort, and rank The Effective Manager's Skill Profile includes 11 attributes Both clarification of goals and objectives as well as technical and administrative expertise are two of the 11 attributes Bloom's: Conceptual Difficulty: Easy Learning Objective: 01-02 Explain why we study OB and Multiple Choice Question what benefits it can bring to the workplace Organizational Behaviour can bring to the workplace an understanding of: the ability to understand and analyze fundamental behaviours the ability to evaluate and help other employees the ability to identify and provide examples of best practices the ability to assist others in gaining job satisfaction → all the answers are correct The benefits of organizational behaviour include the ability to analyze fundamental behaviours and promote greater understanding, which result in higher performance and the ability to successfully identify and operate within a legal, ethical, and socially responsible context Multiple Choice Question Full file at https://TestbankDirect.eu/ Bloom's: Conceptual Difficulty: Easy Page of 12 Test Bank for OB Key Concepts Skills and Best Practices 4th Canadian Edition by Kinicki Full file at https://TestbankDirect.eu/ Learning Objective: 01-02 Explain why we study OB and what benefits it can bring to the workplace The primary role of past managers was → to be the order giver to facilitate to be a team member to be a teacher and coach to be an advocate The primary role of past managers was to be an order giver and the role of future managers is to be a facilitator, team member, coach, and advocate Bloom's: Conceptual Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics of each Multiple Choice Question Which response characterizes the 21st century manager? periodic learning limited input for individual decisions → multidirectional communication pattern command-and-control management monocultural orientation Communication is one aspect of the 21st century manager Periodic learning, limited input for individual decisions, command-and-control management, and monocultural orientation are characteristics of past managers Bloom's: Conceptual Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics Multiple Choice Question of each Which of the following disciplines does organizational behaviour draw upon? statistics anthropology sociology psychology → all answers are correct Organizational Behaviour draws upon all these disciplines plus economics, information technology, political science, vocational counseling, human stress Full file at https://TestbankDirect.eu/ Page of 12 Test Bank for OB Key Concepts Skills and Best Practices 4th Canadian Edition by Kinicki Full file at https://TestbankDirect.eu/ management, psychometrics, ergonomics, decision theory, and ethics Bloom's: Conceptual Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics Multiple Choice Question of each Which of the following is/are significant landmarks in the evolution of understanding and managing people in the work place? the total quality management movement → the human relations movement total quality management and human relations movement the managers approach to organizational behaviour theory z The human relations movement focused on the "human" factor within the workplace Theory z does not exist Total quality management is not considered one of the three significant landmarks of OB theory development Bloom's: Conceptual Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics Multiple Choice Question of each 10 McGregor's modern and positive assumptions about employees being responsible and creative is called McGregor's quality management approach Theory X McGregor's theory of employee development McGregor's theory of manager development → Theory Y McGregor formulated two sharply contrasting set of assumptions about human nature (Table 1.2) Theory X is pessimistic and negative while Theory Y is modern and positive Bloom's: Definition Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics Multiple Choice Question of each 11 Which of the following is an outdated, Theory X assumption about people at work? The typical employee can learn to accept and seek responsibility Full file at https://TestbankDirect.eu/ Page of 12 Test Bank for OB Key Concepts Skills and Best Practices 4th Canadian Edition by Kinicki Full file at https://TestbankDirect.eu/ → Work is a natural activity, just like play or rest Coercion or threats are necessary before employees will work The typical member of the general population has imagination and creativity People are capable of self-direction Refer to Table 1.2 The table provides three outdated Theory X assumptions In addition to coercion or threats being necessary before employees will work, people preferring direction and most people disliking work are the other two outdated assumptions Bloom's: Conceptual Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics Multiple Choice Question of each 12 The approach using management tools and techniques in a situationally appropriate manner is referred to as one-best way approach → contingency approach total quality management approach Deming approach E-business approach Contingency approach is one of the three significant landmark theories of OB Contingency approach is defined as using management tools and techniques in a situationally appropriate manner; avoiding the "one best way" mentality Bloom's: Definition Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics Multiple Choice Question of each 13 The term used to refer to running the entire business via the Internet is E-commerce B2B commerce → E-business Social networking Web trading E-commerce can be confused with e-business E-commerce is buying and selling goods and services over the Internet, whereas e-business is using the Internet to Full file at https://TestbankDirect.eu/ Page of 12 Test Bank for OB Key Concepts Skills and Best Practices 4th Canadian Edition by Kinicki Full file at https://TestbankDirect.eu/ facilitate business Bloom's: Definition Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both Multiple Choice Question non-managerial employees and management in the future 14 The host of individual differences in people is called contingency ethics job design → diversity minority Diversity is defined as the individual differences that make people different from and similar to each other Bloom's: Definition Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both Multiple Choice Question non-managerial employees and management in the future 15 Employment equity is legislation intended to remove barriers and promote equity among four groups, which does not include: women → homeless people visible minorities aboriginal people persons with disabilities Employment equity requires that steps be taken to include the groups of: (1) women, (2) visible minorities, (3) aboriginal people, and (4) persons with disabilities The exception is homeless people Bloom's: Definition Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both Multiple Choice Question non-managerial employees and management in the future 16 The extension of business operations to markets around the globe refers to: partnerships with non-traditional groups workforce diversity employment equity → globalization developmental practices Full file at https://TestbankDirect.eu/ Page of 12 Test Bank for OB Key Concepts Skills and Best Practices 4th Canadian Edition by Kinicki Full file at https://TestbankDirect.eu/ The definition of globalization is the extension of business operations to markets around the globe Bloom's: Definition Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both Multiple Choice Question non-managerial employees and management in the future 17 The term ethics refers to moral issues and is concerned with good versus bad right versus wrong individual motivation strong personal values → all answers are correct Ethics is concerned with right versus wrong, good versus bad, and the many shades of grey in deciding on issues Ethics is related to individual motivation as individuals must want to the right thing Ethics is a personal choice based on values, moral principles, and personality characteristics Bloom's: Conceptual Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both Multiple Choice Question non-managerial employees and management in the future 18 According to your text, contemporary organizational behaviour issue/s is/are: workplace diversity ethics e-business globalization → workplace diversity, ethics, e-business, and globalization Workplace diversity, the ethics challenge, the Internet and e-business revolution, and globalization are all contemporary issues in OB Bloom's: Conceptual Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics Multiple Choice Question of each 19 Organizational behaviour investigates the individual, the group, and the organization, to develop a better understanding of the workplace → True False Full file at https://TestbankDirect.eu/ Page of 12 Test Bank for OB Key Concepts Skills and Best Practices 4th Canadian Edition by Kinicki Full file at https://TestbankDirect.eu/ Organizational Behaviour is a field of study that investigates three interdependent systems—the individual, the group, and the overall organizational context—to develop better understanding of the workplace, especially when managing people Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-01 Define organizational behaviour and True / False Question management 20 An effective manager will encourage participation, upward communication, and suggestions → True False An effective manager will encourage participation, maintain a broad-based input for joint decisions, and be cooperative Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics of each True / False Question 21 With the evolution of the 21st century managers, participative leaders are replacing command and control leaders → True False With the evolution of the 21st century managers, participative leaders who are multicultural, multidirectional, open-minded, and cooperative have begun to replace managers of the past who were control leaders, monocultural, and resistant toward change Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-03 Discuss the relevance of OB to the contemporary Canadian workplace by differentiating between True / False Question managers from the past versus those of the future 22 Building teamwork, trust, and mutual respect are key elements for organizations who are successfully managing diversity True → False Diversity management involves activities aimed at managing individual differences to enable people to perform to their potential True / False Question Full file at https://TestbankDirect.eu/ Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a Page of 12 Test Bank for OB Key Concepts Skills and Best Practices 4th Canadian Edition by Kinicki Full file at https://TestbankDirect.eu/ timeline by incorporating three significant landmarks of theory development; including distinguishing characteristics of each 23 The definition of e-business is buying and selling goods and services over the Internet True → False E-commerce is the buying and selling goods and services over the Internet Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both nonTrue / False Question managerial employees and management in the future 24 The glass ceiling represents an invisible barrier that blocks certain workers from advancing to top management → True False The glass ceiling is an invisible barrier that generally blocks certain workers, primarily qualified women and visible minorities, from advancing into top management positions Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both nonTrue / False Question managerial employees and management in the future 25 Personality is at the center of the diversity wheel because it is the most important True → False Personality is at the center of the diversity wheel as it represents a stable set of characteristics that are responsible for a person's individual identity Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both nonTrue / False Question managerial employees and management in the future 26 With respect to diversity management, accountability practices are related to manager's responsibilities to keep track of a unit's budget True → False Accountability refers to the manager's responsibility to treat diverse employees fairly Full file at https://TestbankDirect.eu/ 10 of 12 Test Bank for OB Key Concepts Skills and Best Practices 4th Canadian Edition Page by Kinicki Full file at https://TestbankDirect.eu/ True / False Question Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both nonmanagerial employees and management in the future 27 Organizational behaviour researchers investigate issues to aid managers in the workplace → True False OB researchers help to explain unanswered questions in the workplace to enable managers to work effectively Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-01 Define organizational behaviour and True / False Question management 28 Frederic Taylor, the father of scientific management, considered human variability a strength that positively affected organizations True → False The overall goal for Taylor was to remove human variability Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory True / False Question development; including distinguishing characteristics of each 29 Theory Y assumes individuals are pessimistic and negative True → False Theory Y assumes individuals are responsible and creative, as employees are viewed positively Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-04 Summarize the history of OB in a timeline by incorporating three significant landmarks of theory True / False Question development; including distinguishing characteristics of each 30 With respect to women's ability to move into upper management, the glass ceiling is similar to a concrete ceiling → True False The glass ceiling is an invisible barrier that generally blocks certain workers, primarily qualified women and visible minorities, from advancing into top Full file at https://TestbankDirect.eu/ 11 of 12 Test Bank for OB Key Concepts Skills and Best Practices 4th Canadian Edition Page by Kinicki Full file at https://TestbankDirect.eu/ management positions Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both nonTrue / False Question managerial employees and management in the future 31 Ethics occurs at both the organizational and individual level → True False At an individual level, ethics is a unique combination of personality characteristics, values, and moral principles At the organizational level, ethics is guided by ethical codes (or lack thereof), culture, size, structure, perceived pressure for results, and corporate strategy Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both nonTrue / False Question managerial employees and management in the future 32 E-business and e-commerce are different names for the same concept—trading on the Internet True → False E-business is using the Internet to facilitate business whereas e-commerce is buying and selling goods and services over the Internet The two words mean different things Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both nonTrue / False Question managerial employees and management in the future 33 Diversity management is not required in a contemporary organization as a ‘melting pot' approach is used by organizations of today True → False Diversity management is one of the most important social issues facing Canadian organizations Bloom's: Knowledge Difficulty: Easy Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both nonTrue / False Question managerial employees and management in the future Full file at https://TestbankDirect.eu/ 12 of 12 Test Bank for OB Key Concepts Skills and Best Practices 4th Canadian Edition Page by Kinicki Full file at https://TestbankDirect.eu/ 34 Explain the model of organizational behavior, considering the role of (a) behavioural science contributions, (b) inputs, (c) the 3-part system, and (d) outputs Explanation: Refer to the Figure 1.1 Bloom's: Conceptual Difficulty: Difficult Learning Objective: 01-01 Define organizational behaviour and Essay Question management 35 Management is the process of working with and through others to achieve organizational objectives effectively, efficiently, and ethically Considering this definition, explain why the characteristics of future managers are important to achieving organizational goals Explanation: Refer to Table 1.1 Bloom's: Conceptual Difficulty: Difficult Learning Objective: 01-03 Discuss the relevance of OB to the contemporary Canadian workplace by differentiating between managers Essay Question from the past versus those of the future 36 Common diversity practices incorporate accountability, development and recruitment Discuss at least four practices in each of these three key areas Explanation: Refer to Table 1.3 Essay Question Bloom's: Conceptual Difficulty: Difficult Learning Objective: 01-05 Infer and predict the challenges that at least four contemporary OB issues may present to both non-managerial employees and management in the future Full file at https://TestbankDirect.eu/ ... of 12 Test Bank for OB Key Concepts Skills and Best Practices 4th Canadian Edition by Kinicki Full file at https://TestbankDirect.eu/ Learning Objective: 01-02 Explain why we study OB and what... accept and seek responsibility Full file at https://TestbankDirect.eu/ Page of 12 Test Bank for OB Key Concepts Skills and Best Practices 4th Canadian Edition by Kinicki Full file at https://TestbankDirect.eu/... Page of 12 Test Bank for OB Key Concepts Skills and Best Practices 4th Canadian Edition by Kinicki Full file at https://TestbankDirect.eu/ timeline by incorporating three significant landmarks