Test bank for essentials of contemporary management 5th canadian edition by jones

Page of 22 This chapter has 129 questions Scroll down to see and select individual questions or narrow the list using the checkboxes below questions at random and keep in order  Multiple Choice Questions - (53) Topic: 01-01 What Is Management? - (10) True/False Questions - (66) Topic: 01-02 Achieving High Performance: A Managers Goal - (13) Short Answer Questions - (10) Topic: 01-03 Why Study Management? - (1) Odd Numbered - (65) Topic: 01-04 Managerial Tasks and Activities - (3) Even Numbered - (64) Topic: 01-05 Planning - (6) Accessibility: Keyboard Navigation - (119) Topic: 01-06 Organizing - (4) Difficulty: Difficult - (18) Topic: 01-07 Leading - (3) Difficulty: Easy - (62) Topic: 01-08 Controlling - (5) Difficulty: Moderate - (49) Topic: 01-10 Levels of Management - (24) Topic: 01-11 The Impact of Values and Attitudes on Managerial Behaviour and Organizational Culture - (2) Gradable: automatic - (119) Gradable: manual - (10) Topic: 01-12 Values: Terminal and Instrumental - (3) Learning Objective: 01-01 Describe what management is, what managers do, and how managers use resources to achieve organizational goals - (24) Topic: 01-13 Attitudes - (4) Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain how managers abilities to handle each one affect organizational performance - (21) Topic: 01-14 Moods and Emotions - (3) Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the responsibilities of managers at different levels in the organizational hierarchy - (24) Topic: 01-15 Organizational Culture - (10) Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour - (22) Topic: 01-17 Managerial Skills - (17) Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers perform - (38) Topic: 01-18 Managerial Roles - (21) Effective managers continually try to improve the performance of their companies → True False Test Bank for Essentials of Contemporary Management 5th Canadian Edition byNavigation Jones Accessibility: Keyboard Difficulty: Easy Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use True / False Question resources to achieve organizational goals question #1 Topic: 01-01 What Is Management? The social economy is made up of social enterprises, social ventures, and social purpose businesses → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use True / False Question resources to achieve organizational goals question #2 Topic: 01-01 What Is Management? Management is the planning, organizing, leading, and controlling of resources to achieve goals effectively and efficiently → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use True / False Question resources to achieve organizational goals question #3 Topic: 01-01 What Is Management? Organizations are categorized by their main purpose → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use True / False Question resources to achieve organizational goals question #4 Topic: 01-01 What Is Management? Organizational performance decreases in direct proportion to increases in effectiveness and efficiency True → False Accessibility: Keyboard Navigation Difficulty: Difficult Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use True / False Question resources to achieve organizational goals question #5 Topic: 01-02 Achieving High Performance: A Managers Goal One of the most important goals of organizations is to provide goods and services that customers value → True False Page of 22 True / False Question question #6 Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use resources to achieve organizational goals Topic: 01-02 Achieving High Performance: A Managers Goal A measure of how efficiently and effectively a manager uses resources to achieve a goal or satisfy customers is known as organizational performance → True False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use True / False Question resources to achieve organizational goals question #7 Topic: 01-02 Achieving High Performance: A Managers Goal The result of low efficiency and high effectiveness might be a product that customers want, but is too expensive for them to buy → True False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use True / False Question resources to achieve organizational goals question #8 Topic: 01-02 Achieving High Performance: A Managers Goal An example of high efficiency and high effectiveness is when a manager produces a high quality product that customers not want to buy True → False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use True / False Question resources to achieve organizational goals question #9 Topic: 01-02 Achieving High Performance: A Managers Goal 10 An example of high effectiveness and low efficiency is when a manager produces a product that customers want at a quality and price that they can afford True → False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use True / False Question resources to achieve organizational goals question #10 Topic: 01-02 Achieving High Performance: A Managers Goal 11 People study management for three main reasons → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use True / False Question resources to achieve organizational goals question #11 Topic: 01-03 Why Study Management? 12 The four essential managerial functions are planning, organizing, selling, and controlling True → False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain True / False Question how managers abilities to handle each one affect organizational performance question #12 Topic: 01-04 Managerial Tasks and Activities 13 Planning is establishing task and authority relationships that allow people to work together to achieve organizational goals True → False True / False Question question #13 Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain Full file at https://TestbankDirect.eu/ Page of 22 how managers abilities to handle each one affect organizational performance Topic: 01-05 Planning 14 The outcome of planning is the creation of an organizational structure True → False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain True / False Question how managers abilities to handle each one affect organizational performance question #14 Topic: 01-05 Planning 15 A cluster of decisions about what organizational goals to pursue, what actions to take, and how to use resources to achieve those goals is called a strategy → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain True / False Question how managers abilities to handle each one affect organizational performance question #15 Topic: 01-05 Planning 16 The outcome of organizing is the creation of a strategy True → False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain True / False Question how managers abilities to handle each one affect organizational performance question #16 Topic: 01-06 Organizing 17 The outcome of leading is a high level of energy and enabling organizational members to achieve organizational goals → True False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain True / False Question how managers abilities to handle each one affect organizational performance question #17 Topic: 01-07 Leading 18 Leadership depends on the use of power, influence, vision, persuasion, and communication skills → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain True / False Question how managers abilities to handle each one affect organizational performance question #18 Topic: 01-07 Leading 19 Evaluating how well an organization is achieving its goals is known as strategizing True → False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain True / False Question how managers abilities to handle each one affect organizational performance question #19 Topic: 01-08 Controlling 20 Controlling involves evaluating how well the organization is achieving its goals and taking action to maintain or improve performance if standards are not being met → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain True / False Question how managers abilities to handle each one affect organizational performance question #20 Topic: 01-08 Controlling 21 The outcome of the control process is the ability to measure performance accurately and regulate efficiency and effectiveness → True False Full file at https://TestbankDirect.eu/ Page of 22 Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain True / False Question how managers abilities to handle each one affect organizational performance question #21 Topic: 01-08 Controlling 22 Large organizations depend on four levels of management True → False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the True / False Question responsibilities of managers at different levels in the organizational hierarchy question #22 Topic: 01-10 Levels of Management 23 First-line managers are responsible for the daily supervision of nonmanagerial employees → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the True / False Question responsibilities of managers at different levels in the organizational hierarchy question #23 Topic: 01-10 Levels of Management 24 The head nurse in the pediatric department of a hospital would be classified as a first-line manager True → False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the True / False Question responsibilities of managers at different levels in the organizational hierarchy question #24 Topic: 01-10 Levels of Management 25 Middle managers supervise the first-line managers and report to top management → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the True / False Question responsibilities of managers at different levels in the organizational hierarchy question #25 Topic: 01-10 Levels of Management 26 Middle managers are responsible for organizing the resources of the organization to best carry out its goals → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the True / False Question responsibilities of managers at different levels in the organizational hierarchy question #26 Topic: 01-10 Levels of Management 27 The principal of a primary school is an example of a middle manager → True False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the True / False Question responsibilities of managers at different levels in the organizational hierarchy question #27 Topic: 01-10 Levels of Management 28 The chief mechanic overseeing a crew of mechanics in the service department of a new car dealership would be classified as a middle manager True → False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the True / False Question responsibilities of managers at different levels in the organizational hierarchy question #28 Topic: 01-10 Levels of Management Full file at https://TestbankDirect.eu/ Page of 22 29 Middle managers are responsible for finding the best way to use resources to achieve organizational objectives → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the True / False Question responsibilities of managers at different levels in the organizational hierarchy question #29 Topic: 01-10 Levels of Management 30 Top managers are responsible for their own individual departments True → False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the True / False Question responsibilities of managers at different levels in the organizational hierarchy question #30 Topic: 01-10 Levels of Management 31 A top management team includes the CEO, the president, department heads, and first-line managers True → False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the True / False Question responsibilities of managers at different levels in the organizational hierarchy question #31 Topic: 01-10 Levels of Management 32 Top managers devote most of their time to leading and controlling True → False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the True / False Question responsibilities of managers at different levels in the organizational hierarchy question #32 Topic: 01-10 Levels of Management 33 Top managers devote most of their time to planning and organizing → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the True / False Question responsibilities of managers at different levels in the organizational hierarchy question #33 Topic: 01-10 Levels of Management 34 First-line managers spend more time planning than leading True → False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the True / False Question responsibilities of managers at different levels in the organizational hierarchy question #34 Topic: 01-10 Levels of Management 35 Middle managers spend most of their time planning, organizing, and leading → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the True / False Question responsibilities of managers at different levels in the organizational hierarchy question #35 Topic: 01-10 Levels of Management 36 The type of organizational culture determines how planning, organizing, leading, and controlling can best be done to create goods and services → True False True / False Question question #36 Full file at https://TestbankDirect.eu/ Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Page of 22 Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour Topic: 01-15 Organizational Culture 37 Values, attitudes, and moods and emotions capture how managers experience their jobs as individuals → True False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic True / False Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #37 Topic: 01-11 The Impact of Values and Attitudes on Managerial Behaviour and Organizational Culture 38 A terminal value is a lifelong goal or objective that an individual seeks to achieve → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic True / False Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #38 Topic: 01-12 Values: Terminal and Instrumental 39 An instrumental value is a mode of conduct that an individual seeks to follow → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Test Bank forLearning Essentials of Contemporary Management 5th Canadian Edition by Jones True / False Question Objective: 01-04 Understand how organizational culture affects managerial behaviour question #39 Topic: 01-12 Values: Terminal and Instrumental 40 An attitude is a collection of feelings and beliefs → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic True / False Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #40 Topic: 01-13 Attitudes 41 Job satisfaction is the collection of feelings and beliefs that managers have about their current jobs → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic True / False Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #41 Topic: 01-13 Attitudes 42 Organizational citizenship behaviours (OCBs)-behaviours that are required of organizational members and contribute to and are necessary for organizational efficiency, effectiveness, and competitive advantage True → False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic True / False Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #42 Topic: 01-13 Attitudes 43 Emotions are a feeling or state of mind True → False Accessibility: Keyboard Navigation Difficulty: Difficult Gradable: automatic True / False Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #43 Topic: 01-14 Moods and Emotions 44 Emotional intelligence is the ability to understand and manage one's own moods and emotions and the moods and emotions of other people → True False True / False Question question #44 45 Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour Topic: 01-14 Moods and Emotions Full file at https://TestbankDirect.eu/ Page of 22 The attraction-selection-attrition (ASA) framework posits that when founders hire employees for their new ventures, they tend to be attracted to and choose employees whose personalities are dissimilar to their own True → False Accessibility: Keyboard Navigation Difficulty: Difficult Gradable: automatic True / False Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #45 Topic: 01-15 Organizational Culture 46 The most common rites that organizations use to transmit cultural norms and values to their members are rites of passage, of integration, and of enhancement → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic True / False Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #46 Topic: 01-15 Organizational Culture 47 Culture influences how managers perform their four main functions: planning, organizing, leading, and controlling → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Test Bank forLearning Essentials of Contemporary 5th culture Canadian Edition by behaviour Jones True / False Question Objective: 01-04 UnderstandManagement how organizational affects managerial question #47 Topic: 01-15 Organizational Culture Full file at https://TestbankDirect.eu/ 48 Stories and language play a very small role in organizational culture True → False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic True / False Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #48 Topic: 01-15 Organizational Culture 49 Frederick Taylor detailed ten specific roles that managers undertake True → False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #49 Topic: 01-18 Managerial Roles 50 Henry Mintzberg grouped ten managerial roles into three broad categories: interpersonal, informational, and decisional → True False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #50 Topic: 01-18 Managerial Roles 51 In the role of spokesperson, a manager transmits information to other members of the organization to influence their work attitudes True → False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #51 Topic: 01-18 Managerial Roles 52 The four roles that managers play when they are making decisions are entrepreneur, disturbance handler, resource allocator, and figurehead True → False True / False Question question #52 Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Full file at https://TestbankDirect.eu/ Page of 22 perform Topic: 01-18 Managerial Roles 53 When a manager cuts the ribbon at the ceremony of the opening of the new facility, the manager is acting as a figurehead → True False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #53 Topic: 01-18 Managerial Roles 54 Creating an alliance with a firm that supplies the company with raw materials is an example of the liaison managerial role → True False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #54 Topic: 01-18 Managerial Roles 55 The CEO of KLR Communications Inc holds a staff meeting to share information about a new business strategy The CEO is acting in the role of resource allocator True → False Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #55 Topic: 01-18 Managerial Roles 56 When the vice-president approves the budget of a middle manager's department, the VP is acting as a disseminator True → False Full file at https://TestbankDirect.eu/ Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #56 Topic: 01-18 Managerial Roles 57 When the CEO of a large company decides to expand internationally, they are acting in the role of an entrepreneur → True False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #57 Topic: 01-18 Managerial Roles 58 A middle manager who has to stop everything to deal with a plumbing problem is acting as a disturbance handler → True False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #58 Topic: 01-18 Managerial Roles 59 Conceptual, interpersonal, technical, and strategic skills are the principal types of skills managers need to successfully perform their roles True → False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #59 Topic: 01-17 Managerial Skills 60 Interpersonal skills are demonstrated by the ability to analyze and diagnose a situation True → False Full file at https://TestbankDirect.eu/ Page of 22 True / False Question question #60 Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers perform Topic: 01-17 Managerial Skills 61 Technical skills are most utilized by top managers True → False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #61 Topic: 01-17 Managerial Skills 62 First-line managers use mostly human and technical skills → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #62 Topic: 01-17 Managerial Skills 63 Technical skills are demonstrated by the ability to analyze and diagnose a situation Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones True → False Full file at https://TestbankDirect.eu/ Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #63 Topic: 01-17 Managerial Skills 64 To manage interpersonal interactions effectively, people in organizations need to learn how to empathize with others → True False Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #64 Topic: 01-17 Managerial Skills 65 Effective managers use only two of the three sets of skills True → False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #65 Topic: 01-17 Managerial Skills 66 Conceptual skills are used primarily by top managers in planning and organizing → True False Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers True / False Question perform question #66 Topic: 01-17 Managerial Skills 67 Henry Mintzberg grouped roles into broad categories 12, → 10, 7, 12, None of these choices are correct Multiple Choice Question question #67 Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Full file at https://TestbankDirect.eu/ Page 10 of 22 perform Topic: 01-18 Managerial Roles 68 Which of the following contribute to organizational culture? Socialization Stories and language Ceremonies and rites Values of the founder → All of the choices are correct Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Multiple Choice Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #68 Topic: 01-15 Organizational Culture 69 A top manager in a conservative organizational culture is likely to emphasize which of the following? Organic, flat structure → Formal top-down planning Decentralized control Empowerment of lower level managers Encourage risk taking Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Multiple Choice Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones question #69 Topic: 01-15 Organizational Culture 70 Middle managers thehttps://TestbankDirect.eu/ least amount of time on: Fullspend file at Planning Organizing Directing Leading → Controlling Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand Multiple Choice Question the responsibilities of managers at different levels in the organizational hierarchy question #70 Topic: 01-10 Levels of Management 71 First-line managers spend most of their time performing which of the managerial functions? Planning Organizing Directing → Leading Controlling Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand Multiple Choice Question the responsibilities of managers at different levels in the organizational hierarchy question #71 Topic: 01-10 Levels of Management 72 In order to attract new customers, McDonald's decided to add breakfast to its menu This was an attempt to improve the organization's: efficiency planning → effectiveness strategy objectives Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use Multiple Choice Question resources to achieve organizational goals question #72 Topic: 01-02 Achieving High Performance: A Managers Goal 73 The ability to understand and manage one's own moods and emotions and the moods and emotions of other people is known as: Leadership Moody Emotional Instrumental values Full file at https://TestbankDirect.eu/ Page 11 of 22 → Emotional intelligence Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Multiple Choice Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #73 Topic: 01-14 Moods and Emotions 74 When founders hire employees for their new ventures, they tend to be attracted to and choose employees whose personalities are similar to their own, it is known as: Leadership → Attraction-selection-attrition (ASA) framework Emotional intelligence Organizational citizenship behaviours Organizational commitment Accessibility: Keyboard Navigation Difficulty: Difficult Gradable: automatic Multiple Choice Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #74 Topic: 01-15 Organizational Culture 75 The outcome of planning is: the creation of an organizational structure → strategy empowerment controlling Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones demonstrating Full file at https://TestbankDirect.eu/ Accessibility: Keyboard Navigation Difficulty: Difficult Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and Multiple Choice Question explain how managers abilities to handle each one affect organizational performance question #75 Topic: 01-05 Planning 76 The outcome of organizing is: → the creation of an organizational structure strategy empowerment controlling demonstrating Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and Multiple Choice Question explain how managers abilities to handle each one affect organizational performance question #76 Topic: 01-06 Organizing 77 Which of the following is not a responsibility of top managers? → Train new employees Carry out the organizational vision Establish organizational goals Decide how different departments should interact Monitor how well middle managers are using resources to achieve goals Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand Multiple Choice Question the responsibilities of managers at different levels in the organizational hierarchy question #77 Topic: 01-10 Levels of Management 78 A manager who cuts the ribbon at the opening of a new corporate headquarters in Toronto is performing which role in the organization? liaison leader → figurehead disseminator spokesperson Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Multiple Choice Question perform question #78 Topic: 01-18 Managerial Roles Full file at https://TestbankDirect.eu/ Page 12 of 22 79 Which managers utilize conceptual skills the most? → top managers middle managers first-line managers supervisors hourly workers Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Multiple Choice Question perform question #79 Topic: 01-17 Managerial Skills 80 Company A produces a low quality product, which customers did not purchase This is an example of: low efficiency | high effectiveness → low efficiency | low effectiveness high efficiency | high effectiveness high efficiency | low effectiveness all of these choices are incorrect Accessibility: Keyboard Navigation Difficulty: Difficult Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use Multiple Choice Question resources to achieve organizational goals Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones question #80 Topic: 01-02 Achieving High Performance: A Managers Goal 81 The manager decided to produce a high quality product, which ultimately made good use of the organization's resources; Full file at https://TestbankDirect.eu/ however, the product did not sell well This is an example of: low efficiency | high effectiveness low efficiency | low effectiveness high efficiency | high effectiveness → high efficiency | low effectiveness all of these choices are incorrect Accessibility: Keyboard Navigation Difficulty: Difficult Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use Multiple Choice Question resources to achieve organizational goals question #81 Topic: 01-02 Achieving High Performance: A Managers Goal 82 A manager who chooses the right goals to pursue but does a poor job of using resources to achieve these goals is said to have: → low efficiency | high effectiveness low efficiency | low effectiveness high efficiency | high effectiveness high efficiency | low effectiveness all of these choices are incorrect Accessibility: Keyboard Navigation Difficulty: Difficult Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use Multiple Choice Question resources to achieve organizational goals question #82 Topic: 01-02 Achieving High Performance: A Managers Goal 83 A manager who considers being _ to be of paramount importance may be a driving force for taking steps to ensure that all members of a unit or organization behave ethically ambitious, hardworking, and aspiring imaginative, daring, and creative → honest, sincere, and truthful self-controlled, restrained, and self-disciplined broad-minded and open-minded Accessibility: Keyboard Navigation Difficulty: Difficult Gradable: automatic Multiple Choice Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #83 Topic: 01-12 Values: Terminal and Instrumental 84 Behaviours that are not required of organizational members but that contribute to and are necessary for organizational efficiency, effectiveness, and competitive advantage are known as: Instrumental values → Organizational citizenship behaviours (OCBs) Job satisfaction Full file at https://TestbankDirect.eu/ Page 13 of 22 Attitudes Norms Accessibility: Keyboard Navigation Difficulty: Difficult Gradable: automatic Multiple Choice Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #84 Topic: 01-13 Attitudes 85 When the president of McDonald's informs the local community about the organization's future investments in the economy, in which role is he primarily acting? → spokesperson disseminator leader liaison entrepreneur Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Multiple Choice Question perform question #85 Topic: 01-18 Managerial Roles 86 Which role is the president of the company performing when she communicates the organization's vision to employees? spokesperson → disseminator Test leaderBank for Essentials of Contemporary Management 5th Canadian Edition by Jones liaison Full file at https://TestbankDirect.eu/ entrepreneur Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Multiple Choice Question perform question #86 Topic: 01-18 Managerial Roles 87 The five step process used to identify and select appropriate goals and courses of action is known as: → planning organizing leading controlling empowering Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and Multiple Choice Question explain how managers abilities to handle each one affect organizational performance question #87 Topic: 01-05 Planning 88 The process used to establish a structure of workplace relationships that allows organizational members to work together in order to achieve organizational goals is known as: planning → organizing leading controlling strategizing Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and Multiple Choice Question explain how managers abilities to handle each one affect organizational performance question #88 Topic: 01-06 Organizing 89 When managers articulate a clear vision in order to energize and enable members to understand the part they play in achieving organizational goals, it is known as: planning empowering → leading organizing controlling Multiple Choice Question question #89 Full file at https://TestbankDirect.eu/ Accessibility: Keyboard Navigation Difficulty: Easy Page 14 of 22 Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain how managers abilities to handle each one affect organizational performance Topic: 01-07 Leading 90 The process of evaluating how well an organization is achieving its goals and taking action to maintain or improve its performance when standards are not met is known as: planning empowering leading organizing → controlling Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and Multiple Choice Question explain how managers abilities to handle each one affect organizational performance question #90 Topic: 01-08 Controlling 91 When the president of Walmart decided to expand into Canada, the president was acting in which type of role? → entrepreneur negotiator liaison disturbance handler spokesperson Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones Accessibility: Keyboard Navigation Difficulty: Difficult Full file at https://TestbankDirect.eu/ Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Multiple Choice Question perform question #91 Topic: 01-18 Managerial Roles 92 Following his decision to expand into Canada, the president of Walmart delivered a speech to the Canadian Chamber of Commerce to inform Canadian business people about the organization's future intentions The president was acting in which type of role? entrepreneur negotiator liaison disturbance handler → spokesperson Accessibility: Keyboard Navigation Difficulty: Difficult Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Multiple Choice Question perform question #92 Topic: 01-18 Managerial Roles 93 Which of the following roles does NOT fit into the broad category of "decisional"? entrepreneur disturbance handler → liaison resource allocator negotiator Accessibility: Keyboard Navigation Difficulty: Difficult Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Multiple Choice Question perform question #93 Topic: 01-18 Managerial Roles 94 A middle manager that has to stop everything to deal with a plumbing problem is acting as a(n): Entrepreneur → Disturbance handler Liaison Resource allocator Negotiator Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Multiple Choice Question perform question #94 Topic: 01-18 Managerial Roles 95 A manager who chooses inappropriate goals, but makes good use of resources to pursue these goals is said to have: Full file at https://TestbankDirect.eu/ Page 15 of 22 → low efficiency | high effectiveness high efficiency | low effectiveness low efficiency | low effectiveness high efficiency | high effectiveness all of these choices are incorrect Accessibility: Keyboard Navigation Difficulty: Difficult Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use Multiple Choice Question resources to achieve organizational goals question #95 Topic: 01-02 Achieving High Performance: A Managers Goal 96 Which level of manager focuses on the specific activities involved in the day-to-day production of goods and services? CEO top managers middle managers → first-line managers all of these choices are correct Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand Multiple Choice Question the responsibilities of managers at different levels in the organizational hierarchy question #96 Topic: 01-10 Levels of Management Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones 97 Which level of manager is responsible for the effective management of organizational resources? CEO Full file at https://TestbankDirect.eu/ top managers → middle managers first-line managers all of these choices are correct Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand Multiple Choice Question the responsibilities of managers at different levels in the organizational hierarchy question #97 Topic: 01-10 Levels of Management 98 Which level of manager would decide how employees should be organized to allow for the best use of resources? CEO top managers → middle managers first-line managers all of these choices are correct Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand Multiple Choice Question the responsibilities of managers at different levels in the organizational hierarchy question #98 Topic: 01-10 Levels of Management 99 Which level of manager has cross-departmental responsibilities? department heads → top managers middle managers first-line managers all of these choices are correct Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand Multiple Choice Question the responsibilities of managers at different levels in the organizational hierarchy question #99 Topic: 01-10 Levels of Management 100.A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves is known as: efficiency effectiveness → organizational performance strategy planning Full file at https://TestbankDirect.eu/ Page 16 of 22 Multiple Choice Question question #100 Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use resources to achieve organizational goals Topic: 01-02 Achieving High Performance: A Managers Goal 101.In order to increase sales of a particular product, the president of Brick Brewing Co made a number of decisions concerning what organizational goals to pursue, what actions to take, and how to use the company's resources to achieve its goals This is an example of: strategizing → empowering organizing motivating structuring Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and Multiple Choice Question explain how managers abilities to handle each one affect organizational performance question #101 Topic: 01-05 Planning 102.When the vice-president of finance compares the current financial statement to the budget, in which function is he or she engaged? controlling → planning organizing Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones leading Full file at https://TestbankDirect.eu/ motivating Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and Multiple Choice Question explain how managers abilities to handle each one affect organizational performance question #102 Topic: 01-08 Controlling 103.When the vice-president of sales establishes a formal system of task and reporting relationships within their department, in which function is he or she engaged? controlling planning organizing → leading motivating Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and Multiple Choice Question explain how managers abilities to handle each one affect organizational performance question #103 Topic: 01-06 Organizing 104.Top managers spend most of their time on: Leading and Controlling Planning and Organizing → Organizing and Controlling Planning and Leading Leading and Organizing Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand Multiple Choice Question the responsibilities of managers at different levels in the organizational hierarchy question #104 Topic: 01-10 Levels of Management 105.Management is the , , , and _ of resources to achieve goals effectively and efficiently planning, directing, organizing, leading planning, organizing, leading, controlling → planning, controlling, directing, organizing planning, controlling, leading, directing planning, directing, controlling, leading Multiple Choice Question question #105 Full file at https://TestbankDirect.eu/ Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Page 17 of 22 Learning Objective: 01-01 Describe what management is, what managers do, and how managers use resources to achieve organizational goals Topic: 01-01 What Is Management? 106.The four essential managerial functions are: → planning, organizing, leading, and controlling planning, organizing, demonstrating, and controlling planning, strategizing, demonstrating, and controlling planning, empowering, organizing, and controlling planning, leading, controlling, and empowering Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and Multiple Choice Question explain how managers abilities to handle each one affect organizational performance question #106 Topic: 01-04 Managerial Tasks and Activities 107.An example of a resource is: people machinery raw material skills all of these choices are correct → Accessibility: Keyboard Navigation Test Bank for Essentials of Contemporary Management 5th Canadian EditionDifficulty: by JonesEasy Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use Full file at https://TestbankDirect.eu/ Multiple Choice Question resources to achieve organizational goals question #107 Topic: 01-01 What Is Management? 108.According to Mintzberg, managers play all of the following when assuming interpersonal roles: Entrepreneur Disturbance handler Resource allocator Negotiator None of these choices are correct → Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Multiple Choice Question perform question #108 Topic: 01-18 Managerial Roles 109.Which of the following help new employees learn the values, norms, and culture of the organization? Rites of passage and integration Material symbols Rites of enhancement Stories and language All of these choices are correct → Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Multiple Choice Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #109 Topic: 01-15 Organizational Culture 110.Collections of people who work together and coordinate their actions to achieve goals are known as: organizations → managers roles management empowerment Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use Multiple Choice Question resources to achieve organizational goals question #110 Topic: 01-01 What Is Management? 111. _ are responsible for supervising the use of resources in an organization to ensure that goals are achieved Controllers Employees Self-managed teams Managers → Full file at https://TestbankDirect.eu/ Page 18 of 22 Strategists Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use Multiple Choice Question resources to achieve organizational goals question #111 Topic: 01-01 What Is Management? 112.Which type of organization generates not-for-profit revenue? Traditional business Social purpose business and social ventures Social enterprises → Non-profit or charities All of these choices are correct Accessibility: Keyboard Navigation Difficulty: Difficult Gradable: automatic Learning Objective: 01-01 Describe what management is, what managers do, and how managers use Multiple Choice Question resources to achieve organizational goals question #112 Topic: 01-01 What Is Management? 113.Which type of managers would require the least technical skills? middle managers first-line managers supervisors Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones hourly workers top managers → Full file at https://TestbankDirect.eu/ Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Multiple Choice Question perform question #113 Topic: 01-17 Managerial Skills 114.When the top manager empathizes with his employees, he is demonstrating that he possesses skills human → conceptual technical negotiating organizing Accessibility: Keyboard Navigation Difficulty: Difficult Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Multiple Choice Question perform question #114 Topic: 01-17 Managerial Skills 115.The ability to analyze and diagnose a situation and to distinguish between cause and effect is known as: human skills conceptual skills → technical skills negotiating skills organizing skills Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Multiple Choice Question perform question #115 Topic: 01-17 Managerial Skills 116.The ability to understand, alter, lead, and control the behaviour of other individuals is known as: human skills → conceptual skills technical skills negotiating skills organizing skills Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Multiple Choice Question perform question #116 Topic: 01-17 Managerial Skills Full file at https://TestbankDirect.eu/ Page 19 of 22 117.An analyst who prepares the cash forecast for the department using Microsoft Excel is exemplifying: human skills abstract skills technical skills → negotiating skills interpersonal skills Accessibility: Keyboard Navigation Difficulty: Moderate Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Multiple Choice Question perform question #117 Topic: 01-17 Managerial Skills 118. are the job-specific knowledge and techniques that are required to perform an organizational role Human skills Conceptual skills Technical skills → Negotiating skills Organizing skills Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Multiple Choice Question perform Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones question #118 Topic: 01-17 Managerial Skills 119.A top management team is composed of all but which of the following managers? Full file at https://TestbankDirect.eu/ CEO President Vice-president(s) Heads of departments Supervisors → Accessibility: Keyboard Navigation Difficulty: Easy Gradable: automatic Learning Objective: 01-03 Differentiate among the types and levels of management, and understand Multiple Choice Question the responsibilities of managers at different levels in the organizational hierarchy question #119 Topic: 01-10 Levels of Management 120.What sets managers apart from other people in organizations? Using examples, show how managers can utilize the resources of the organization to efficiently and effectively achieve organizational goals Explanation: Managers are responsible for directly supervising the work of other groups (other managers and/or nonmanagerial employees) within an organization They must use the resources of the organizations, including human resources, physical machinery, raw materials, information, skills and financial capital efficiently and effectively to accomplish organizational goals Resources are used efficiently when managers minimize their use in production such that customers can afford to purchase the good or service Resources are used effectively when they are put toward accomplishing an appropriate goal that results in producing goods and services that customers want to buy, thereby giving the organization a competitive advantage An example of efficiency is when McDonalds develops an innovative deep fryer that uses 30% less oil and speeds up the cooking of French fries An example of effectiveness is when McDonalds decided to expand its products to include breakfast food and hence increased the number of customers Difficulty: Moderate Gradable: manual Learning Objective: 01-01 Describe what management is, what managers do, and how managers use Short Answer Question resources to achieve organizational goals question #120 Topic: 01-01 What Is Management? 121.Discuss how managers affect organizational performance Explanation: Organizations exist to provide goods and services that customers' desire Organizational performance is how efficiently and effectively managers use resources to satisfy customers and achieve organizational goals Efficiency is a measure of how well resources are used to achieve a goal Organizations increase their efficiency when managers reduce the amount of resources or time needed to produce a given amount of goods A manager's responsibility is to ensure that an organization and its members perform all the activities that are needed to provide goods and services to customers as efficiently as possible Effectiveness is a measure of the appropriateness of the goals selected by managers Effectiveness is measured by the degree to which an organization has achieved its goals Managers strive to make decisions that are both effective and efficient Full file at https://TestbankDirect.eu/ Page 20 of 22 Difficulty: Moderate Gradable: manual Learning Objective: 01-01 Describe what management is, what managers do, and how managers use Short Answer Question resources to achieve organizational goals question #121 Topic: 01-02 Achieving High Performance: A Managers Goal 122.Identify and describe the four essential managerial functions Explanation: The four functions of management are planning, organizing, leading, and controlling Planning refers to the identification and the selection of appropriate goals and courses of action (strategy); organizing refers to the structuring of working relationships in a way that allows organizational members to work together to achieve organizational goals; leading refers to the articulation of a clear vision and the energizing and enabling of organizational members so that they understand the part they play in achieving organizational goals; and controlling refers to the evaluation of how well an organization is achieving its goals, and the engagement in actions to maintain or improve performance when standards are not met Difficulty: Moderate Gradable: manual Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and Short Answer Question explain how managers abilities to handle each one affect organizational performance question #122 Topic: 01-04 Managerial Tasks and Activities 123.Identify and discuss the primary responsibilities of the three levels of management Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones Explanation: Full file at https://TestbankDirect.eu/ The three levels of management are first-line managers, middle managers, and top managers First-line managers are responsible for the daily supervision, training and performance appraisal of nonmanagerial employees Middle managers are responsible for monitoring the forces in the task environment, finding the best way to use resources to achieve organizational goals and supervise first-line managers Top managers monitor the threats and opportunities in the general environment, set the vision and mission, establish organizational goals, develop strategy to achieve the goals, decide how departments should interact, and monitor the performance of middle managers They are accountable for the entire organization Difficulty: Moderate Gradable: manual Learning Objective: 01-03 Differentiate among the types and levels of management, and understand Short Answer Question the responsibilities of managers at different levels in the organizational hierarchy question #123 Topic: 01-10 Levels of Management 124.Mintzberg described ten managerial roles that managers play within the organization Identify these ten specific roles and give an example of each Explanation: Figurehead; Leader; Liaison; Monitor; Disseminator; Spokesperson; Entrepreneur; Disturbance handler; Resource allocator; and 10 Negotiator Examples will vary See the answer to question 125 for more detail Difficulty: Moderate Gradable: manual Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Short Answer Question perform question #124 Topic: 01-18 Managerial Roles 125.Mintzberg grouped ten major roles that managers play into three broad categories-interpersonal, informational, and decisional Discuss one of these categories in detail including the specific roles found in this category Explanation: The first broad category is interpersonal roles Interpersonal roles are those assumed to effectively coordinate organizational employees and provide direction and supervision As a figurehead, the manager symbolizes an organization and what it seeks to achieve As a leader, the manager encourages subordinates to perform through his or her power obtained from formal authority and personal behaviour In the liaison role, managers coordinate activities of people inside and outside the organization Informational roles are the second broad category Informational roles are associated with the tasks necessary to obtain and transmit information As a monitor, the manager analyzes information from internal and external environments In the disseminator role, the manager transmits information to others in the organization to influence attitudes and behaviour In the spokesperson role, a manager promotes the organization to positively influence the way people inside and outside the organization respond to it Decisional roles, the last broad category, are associated with the methods managers use to plan strategy and use resources In the entrepreneurial role, the manager decides which projects to initiate and how to invest resources As a disturbance handler, a manager handles an unexpected event that threatens the organization As a resource allocator, the manager decides how to allocate people and resources In the negotiator role, a manager negotiates solutions between people and groups Full file at https://TestbankDirect.eu/ Page 21 of 22 Difficulty: Moderate Gradable: manual Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Short Answer Question perform question #125 Topic: 01-18 Managerial Roles 126.According to the text, the utilization of conceptual, interpersonal, and technical skills depends on the manager's position in the hierarchy Discuss Explanation: As managers travel up the hierarchy, they engage in more planning and organizing functions which rely heavily on conceptual skills Middle managers tend to use interpersonal skills to a greater degree than top management because they directly supervise and motivate first line managers, and are accountable to top managers Middle managers are primarily responsible for coordinating resources to implement goals set by top managers, i.e., organizing and therefore must possess a balance of all three sets of skills, while first line managers utilize interpersonal and technical skills (specialized jobrelated knowledge) when they motivate and train nonmanagerial employees Difficulty: Difficult Gradable: manual Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Short Answer Question perform question #126 Topic: 01-17 Managerial Skills 127.Identify and discuss three of the "interpersonal skills" that a good manager needs to possess For each, give a realistic Test Bank Essentials Management 5th Canadian Edition by Jones business example of howfor a manager couldof useContemporary each of these three skills Full file at https://TestbankDirect.eu/ Explanation: Interpersonal skills include: understand (empathizing, valuing differences, sensitivity, listening) altering (influencing people to change) leading (motivating, challenging) controlling the behaviours or other individuals and groups Examples will vary Difficulty: Moderate Gradable: manual Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers Short Answer Question perform question #127 Topic: 01-17 Managerial Skills 128.Discuss how organizational culture affects managerial behavior in planning, organizing, leading and controlling Explanation: The way managers perform their management functions influences the kind of culture that develops in an organization Innovative cultures give rise to participatory decision-making, while conservative cultures tend to have top-down, formal planning mechanisms; Innovative cultures yield organic flexible and flat structures while conservative tend to have a welldefined hierarchy of authority; innovative managers lead by example, while conservative managers rely on rigid MBO and constant monitoring; Innovative cultures rely on Clan control and conservative organizational cultures rely on Bureaucratic systems of control Difficulty: Moderate Gradable: manual Short Answer Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #128 Topic: 01-15 Organizational Culture 129.Discuss the impact of values and attitudes on managerial behaviour Explanation: The terminal and instrumental values that managers hold, influence the way they engage in their daily activities Several of the terminal values listed in Figure 1.6 seem to be especially important for managers- such as a sense of accomplishment (a lasting contribution), equality (brotherhood, equal opportunity for all), and self-respect (self-esteem) A manager who thinks a sense of accomplishment is of paramount importance might focus on making a lasting contribution to an organization by developing a new product that can save or prolong lives, as is true of managers at MaRS (an innovation hub that's dedicated to making our work and learning, health, and energy systems more receptive to innovative new ideas, products, and companies), or by mentoring a new start-up A manager who places equality at the top of his or her list of terminal values may be at the forefront of an organization's efforts to support, provide equal opportunities to, and capitalize on the many talents of an increasingly diverse workforce Other values are likely to be considered important by many managers, such as a comfortable life (a prosperous life), an exciting life (a stimulating, active life), freedom (independence, free choice), and social recognition (respect, admiration) Full file at https://TestbankDirect.eu/ Page 22 of 22 The relative importance that managers place on each terminal value helps explain what they are striving to achieve in their organizations and what they will focus their efforts on Several of the instrumental values listed in Figure 1.6 seem to be important modes of conduct for managers, such as being ambitious (hardworking, aspiring), broad-minded (open-minded), capable (competent, effective), responsible (dependable, reliable), and self-controlled (restrained, self-disciplined) Moreover, the relative importance a manager places on these and other instrumental values may be a significant determinant of actual behaviours on the job A manager who considers being imaginative (daring, creative) to be highly important, for example, is more likely to be innovative and take risks than is a manager who considers this to be less important (all else being equal) A manager who considers being honest (sincere, truthful) to be of paramount importance may be a driving force for taking steps to ensure that all members of a unit or organization behave ethically All in all, managers' value systems signify what managers as individuals are trying to accomplish and become in their personal lives and at work Thus managers' value systems are fundamental guides to their behaviour and efforts at planning, leading, organizing, and controlling Difficulty: Difficult Gradable: manual Short Answer Question Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour question #129 Topic: 01-11 The Impact of Values and Attitudes on Managerial Behaviour and Organizational Culture Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones Full file at https://TestbankDirect.eu/ Full file at https://TestbankDirect.eu/