Repair and Improvement for Safety of Song Quao Reservoir,Binh thuan Province

BINH THUAN PROVINCIAL PEOPLE’S COMMITTEE PROVINCIAL DEPARTMENT OF AGRICULTURE AND RURAL DEVELOMENT PMU OF DAM REPAIR AND SAFETY IMPROVEMENT -o0o REPORT ENVIRONMENTAL AND SOCIAL IMPACT ASSESSMENT (ESIA) (Updated according to Official Letter No 760/CPO-WB8 dated 8/6/2018 of The Central Project Office) Subproject: Repair and Improvement for Safety of Song Quao Reservoir, Binh thuan Province VietNam dam rehabilitation and safety improvement project (WB8) Binh Thuan, 8/2019 BINH THUAN PROVINCIAL PEOPLE’S COMMITTEE PROVINCIAL DEPARTMENT OF AGRICULTURE AND RURAL DEVELOMENT PMU OF DAM REPAIR AND SAFETY IMPROVEMENT -o0o REPORT ENVIRONMENTAL AND SOCIAL IMPACT ASSESSMENT (ESIA) (Updated according to Official Letter No 760/CPO-WB8 dated 8/6/2018 of The Central Project Office) Subproject: Repair and Improvement for Safety of Song Quao Reservoir, Binh Thuan Province VietNam dam rehabilitation and safety improvement project (WB8) SubProject Owner Consultant Organisation PMU OF DAM REPAIR AND SAFETY IMPROVEMENT INSTITUTE FOR WATER AND ENVIROMENT Binh Thuan, 8/2019 EXECUTIVE SUMMARY Background The repair and improvement of Song Quao Dam in Binh Thuan province is one of the subprojects being proposed for funding under the World Bank-assisted Dam Rehabilitation and Safety Improvement Project (DRSIP) The objectives of the subproject are: (i) to enhance the flood protection function of the reservoir; and to ensure the safety and stability of the dam headworks in order to protect downstream communities and their assets, consistent with the objectives of Vietnam’s dam safety program Song Quao reservoir is located in Ham Tri commune of Ham Thuan Bac district, about 41 km from the coast It was built in 1988 and completed in 1997 In the dry season, Song Quoa is supplied water through the Dan Sach stream which takes water from La Nga River basin to supply irrigation water to 8,120 of paddy field and for domestic use The catchment area of the reservoir is 296 sq km The capacity of the reservoir is 73 million cubic meters The head works and ancillary works of Song Quao reservoir include the following components: - Earth fill dams: The dams consist of two main dams and sub-dams It is a homogeneous earth dam with a cut-off trench - Main dams: The length of the left dam is 470 m while the length of the right dam is 416m The elevation of the dam crest is 92.0 m The maximum height of dam is 40m The width at the top is 6.0 m - Auxiliary Dams: o Auxiliary Dams 1, and have a total length of 525 m and a maximum height of 25 m o Auxiliary Dam has with elevation equal to natural elevation of 90.80 m, so it also serves as an emergency spillway in case of large flood - Intake: The intake is located in sub dam and is a m x 2.5 m reinforced concrete box culvert Spillway: The spillway is a reinforced concrete structure with curves gates (dimension m x m) and connected to a chute - Dan Sach weir: The weir purpose is to supply water for Song Quao reservoir from the Dan Sach stream as well as to enable discharge of water into Dan Sach stream to prevent Son Quao reservoir from overflowing The current dam is at risk: The asphalt and concrete used to reinforce the dam has deteriorated Portions of the dam crest have peeled off and experiencing subsidence The downstream ledge has also deteriorated and has sustained damaged at some segments The concrete section of the dam face has been mostly cracked, particularly along the crest Due to waves, the upstream slope of the dam has sagged and the stone pavement has become uneven The dam slope appeared curved, rugged and aesthetically less pleasing The downstream slope has been eroded by surface water, while the ditches and up/down thresholds are mostly damaged Due to the impact of rainfall, both upstream and downstream slopes of the Dan Sach Weir have been eroded with bushy plants growing on the dam body There is seepage and deep erosion at downstream slope The permeability observation system through dam body and base is not functional, making it impossible to observe the saturation inside the dam body i The downstream area is the fertile delta of Ham Thuan Bac with high population density The area is traversed by main traffic routes such as North-South railway, National highway 1A The area is about 8-10km from the construction site and about 20 km far from Phan Thiet city The communes along Quao River will be impacted directly by flood These include seven (7) communes with ethnic groups of Kinh, Gialay, Khơ me, Tày The estimated number households within the dam’s downstream impact area are 4,963 Description of project’s activities: The proposed rehabilitation works include (i) works on the dam structures (i.e main dams and sub dams) namely the reinforcement of the dam crests with concrete, restoration of the downstream and upstream slopes; and installation of seepage monitoring equipment; (ii) construction of a second spillway with reinforced concrete; (iii) works on the Dan Sach weir which involve covering the weir and upstream slope with reinforced concrete, construction of a regulating culvert at the starting point of the diversion canal in order to prevent flood from Dan Sach river from flowing into Quao river; and, (iv) some repairs and upgrading on the construction routes and on the Management Road with total length of 5.12 km Environmental and social screening: The Song Quao Reservoir sub-project falls under Environment Category A under the World Bank classification The dam is by definition a “large” dam under World Bank's OP/BP 4.37 classification and therefore the subproject would require the review and supervision of Panel of Expert and must prepare a Dam Safety Plan The area is not located within or near any sensitive environment or natural habitat and there are no structures or sites in the area of cultural and historical significance that will be impacted by the rehabilitation In the subproject area, ethnic minorities account for about % of the households The communes of Ham Tri and Thuan Hoa are inhabited by six ethnic groups, including the Kinh, Cham, Co Ho, Ra-giai, Gia Rai and Tay However, no ethnic minority households will be affected by land acquisition The ethnic minorities are in the downstream influence area of the dam and will be benefited from better flood management and dam safety improvements Environmental and Social Impacts: The subproject will ensure safety of downstream communities in the delta, protecting them from floods and possible breach of the dam The farming communities within the irrigation service area will be benefited from a stable and reliable supply of irrigation water The negative impacts of the subproject include: Loss of land and dwellings The implementation of the subproject will temporarily acquired 37.000 m2 and permanently acquired 75,795.3 m 2, of which 62,765 m2 of land belonging to Song Quao Protection Forest Management Board; 1,407.3m2 of land belonging to People's Committee of Thuan Hoa and Ham Tri commune and 11623.3m of land belonging to the households No households will be acquired of residential land and no households will be resettlement No ethnic minorities have been affected by land acquisition A Resettlement Action Plan (RAP) has been prepared in consultation with those affected 10 Impacts of construction activities The negative impacts of construction activities are as follows: - - Temporary increased in sedimentation of the waterways during rainy days due to earthmoving activities-Massive earthmoving will be required including extraction of more than 50,000 cubic meters at the designated burrow pit These will have high potentials for increased sedimentation of the waterways, including the reservoir Increase in dusts nuisance within the construction site and along construction routes; Increase in noise levels within the construction site; Interruption in water supply during the repair works affecting agricultural production in irrigation service areas and domestic water supply; ii - Possible damage of existing roadways due to heavy equipment traffic particularly the hauling of embankment materials; Increase health and safety risks among local residents near the dam and along construction routes due to exposure to construction-related hazards; Domestic and hazardous waste (The peak number of equipment and workers in the construction site: 220 workers, 58 equipment) The amount of domestic wastes (i.e wastewater and solid waste) will not be significant but these would require standard containment (i.e septic tank, soak pit), collection and disposal (i.e solid wastes to the landfill) The air emissions from the equipment also will not be significant Hazardous materials will also require imposition of standards industry practice of storage and containment in case of spillage 11 Long term impacts The following are long term negative impacts, expected to be felt beyond the completion of the subproject: - Loss of vegetation and impacts to terrestrial flora and fauna - The subproject will involve significant vegetation removal and topsoil stripped Terrestrial fauna will loss part of their habitat particularly in the burrow pits area Birds, insects and rodents will most likely migrate to nearby areas There are however no rare plants and animals to be conserved in these areas - Land and soil degradation – This could occur at the construction sites and vicinities due to loss of vegetation, alteration of landscape due to excavation, compaction, construction spoils, litters and wastes This impact is particularly severe in the burrow pits area - Increased use of pesticides - The improved irrigation water supply is also expected to promote intensive agricultural production in the service area thereby increasing use of pesticides 12 Mitigation Measures An Environmental Management Plan (ESMP) has been developed as part of this ESIA report to address these impacts The ESMP requires the adoption/implementation of the various other safeguards instruments which have been prepared for the sub-project such as, the Resettlement Action Plan/Compensation Plan, Gender Development Plan, Public Consultation, Participation and Communication Strategy and, Grievance and Redress Mechanism Other measures in the ESMP include: - Implementation of the construction strategies and plans to minimize water supply interruptions to the service areas, namely: Careful and optimal scheduling and timing, use of cofferdams to allow construction without draining the reservoir; Provision of alternative sources such as the plan to use water from 812-Chau Ta Canal All these in close consultation with the affected farmers to minimize cropping disruptions - Implementation of Resettlement Action Plan (RAP): Repairing and upgrading the Song Quao reservoir will temporarily acquisition 37,000m of land for waste dumps, storage of soil, stone sites, construction roads, construction sites; permanent acquisition is 75,795.3 m2 of land, of which, land for perennial crops is 1,828.4 m2; land for planting annual trees is 9,794.4m2; protected forest land is 62,765 m2 (including: poor forest land is 30,500 m2, non-forest land and land of rivers and streams is 32,265 m 2); land of rivers and canals is 1,339.7m2 and land traffic is 67.6 m2 No residential land is relocated and no resettlement households The number of trees are cut down or moved to other areas of about 526 dragon fruit pillars, 30 cashew trees, 15 mango trees, 50 banana trees, 20 spondias pinnata trees The total cost of compensation and resettlement assistance is VND 853,909,560 (Eight hundred and fifty three million, nine hundred and nine thousand, five hundred and sixty Vietnamese dongs) Implementation of the Ethnic Minority Development Plan (EMDP): There are 12 ethnic minority groups in the subproject area (in which Cham, Co Ho and Raglai are ethnic minorities living in the area for a long iii - - time There may be adverse impacts on ethnic minorities during the construction period Ethnic minority development activities include: i) training on agricultural development; ii) training on business skills; iii) Guidelines on traffic safety and prevention of social evils Total budget for development activities is 2,790,000,000VND Impose good housekeeping practices at the construction site in terms of storage of materials, disposal of construction spoils to a properly sited landfill, regular sprinkling of roads in residential areas during dry days All these to be incorporated in Contractor's own Environmental and Occupational Health and Safety Plan (CEOHSP) together with standard construction EHS practices such as wearing of PPEs, provision of adequate water and sanitation facilities at campsite, waste management including domestic wastewater and hazardous waste, medical screening of workers, installation of fences and warning signs at dangerous areas and good community relations Proper operation of the burrow pit, including the careful stockpiling of materials away from water channels and runoff and providing silt traps on strategic sections Requiring the contractor to undertake site clearing, cleaning and restoration after completion of works, including the leveling of stockpiled surface soils in the burrow pit area and returning the ground for people to continue farming Installation of a Dam Management Unit and the preparation of Emergency Preparedness Plan as recommended in the Dam Safety Assessment Report Introduction and promotion by MARD of the Integrated Pest Management (IPM) technologies and approaches among the farming communities within the irrigation service areas Adoption and setting up of a Grievance Redress Procedure Adoption of Chance Archaeological Find Procedure Adoption of Unexploded Ordnance Procedure 13 Consultation: Consultant and Project owner hold two consultations; the first was conducted on February 03, 2015 at Binh Thuan DARD with 23 participants including representative of departments, agencies of province, district, communes in sub-project area to communicate about sub-project; Consultation measures meeting was carried out on February 0513, 2015 in phases at CPC’s headquarter with participant participated 129 persons (21% of total participant is women), the social unions of: people's Committees, Fatherland Front Committees commune, veterans, Women's Unions, youth Unions, farmers' associations, cooperatives, village leaders, the affected households in the areas, consultation of agreement for implementation of subproject, identifying affected scope and objects The second consultation was carried out on March 12th, 2015 at headquarters of Thuan Hoa CPC, Ham Tri CPC, Ham Thuan Bac district with 133 participants including local authority and social organization, leaders of villages, representatives of affected households to inform the negative impacts of sub-project on environment, social and mitigation measures Results: 100% participants support the implementation of sub-project and proposed mitigation measures In addition, the affected households recommend: (i) The material transport vehicle have to operate in night time to avoid the impact to local people The vehicle have to cover during material carrying., watering road surface to reduce dust; (ii) Develop a plan and train local people to respond the case of releasing water at spillway no 2; (iii) A plan of evacuation, protection for assets of 20 households of Ham Tri commune in case of flood; (iv) The auxiliary areas and camping site have to locate in dam corridor to avoid land acquisition and compensation and flooding event The Binh Thuan Irrigation Company has committed to follow the proposed mitigation measures mentioned in the ESIA 14 The Ethnic Minority Development Plan (EMDP): There are 12 ethnic groups in the Sub project area, the Cham, Co Ho and Raglai are ethnic groups living in the area for a long time, other minority groups have very few people living with the local community, there is no cultural iv activities bring own identity There will not water cut during construction, but the subprojects with ethnic minorities may have adverse impacts on ethnic minorities during the construction period The consultation with EM in the FPIC manner shows that there is broad community support from EM peoples for the subproject implementation These EM development activities include: i) Training on agriculture development; ii) Training on business skills; iii) Guidance on traffic safety and prevention of social evils Total budget for these Development activities is 2,790,000,000VND EMDP will be further updated on the basis of the detailed design of the subproject 15 Risk of dam broken failure: Although the risk of dam failure is greatly reduced and dam’s capacity to accommodate floods is enhanced by the subproject, the risk of catastrophic failure remains significant because of the magnitude the potential impacts downstream Close to 200,000 hectares of farmlands are at risk at the downstream Infrastructure would be damaged: 155km of asphalt road; 50km irrigation canals; 15 schools; health care centers, 13 CPC office buildings; Domestic water supply works and 100 km power line Affected land area including: 12,900 agricultural land and100 aquaculture land If the Quao River overflows, the number of people to be affected would be staggering An upgraded management system would be needed as well an Emergency Response Plan would need to be installed 16 Budget allocation: Both ODA fund and Counterpart fund of Vietnam Government are used for sub-project investment The total subproject cost is estimated at VND 199,960,000,000 The total estimated cost of the ESMP implementation is VND 2,387,000,000 v TABLE OF CONTENTS EXECUTIVE SUMMARY I TABLE OF CONTENTS VI LIST OF TABLES VIII LIST OF FIGURES IX CHAPTER 1: INTRODUCTION 1.1 Background .1 1.2 Approaches and methodology for environment assessment 1.3 Objectives and methodology for social assessment 1.4 Subproject owner and investment cost: 1.5 Consultant organization CHAPTER II: SUBPROJECT DESCRIPTION 2.1 Overview 2.2 Location of Subproject Activities .5 2.3 The proposed works 2.3.1 Main Dams 2.3.2 Auxiliary Dam (Sub-dam) No.1 and No 2.3.3 Water flows discharge to Song Quao reservoir 2.3.4 New construction of spillway No 10 2.3.5 Construction and management road 10 2.3.6 Construction of Management House 11 2.3.7 Ancillary and temporary facilities for use in the construction 14 2.3.8 Transportation of soil, rock, construction materials 16 2.3.9 Machineries and equipment to be used during construction .17 2.3.10 The construction schedule .18 CHAPTER IV: BASELINE ENVIRONMENTAL AND SOCIAL CONDITIONS 20 4.1 The present hydrology and ecology of the Song Quao Reservoir and its receiving water channel 20 4.2 Meteorology and Climate .21 4.3 Topography .22 4.4 Water environment 22 4.5 Air Environment .24 4.6 Soil Environment 24 4.7 Biology environment 25 4.8 Socio-economic and cultural characteristics 25 4.8.1 General characteristics 25 4.8.2 Demography .27 4.8.3 Occupation 28 4.8.4 Income and living standard 28 4.8.5 Income generating activities are variable 29 4.8.6 Changes of living condition 30 4.8.7 Education .30 4.8.8 Land use 31 4.8.9 Health and health care system 32 4.8.10 Housing and sanitation .33 4.8.11 Water supply 34 4.8.12 Ethnic minorities .35 4.8.13 Gender analysis 35 CHAPTER V IMPACT ASSESSMENT 40 5.1 Environmental and Social Screening .40 vi 5.2 Positive Impacts 41 5.3 Negative Impacts 42 5.3.1 Impacts due to Permanent and Temporary Land Use by the Subproject 42 5.3.2 Impacts of Construction Activities .42 5.3.3 Long term negative impacts and issues .50 5.4 Negative impacts and issues that need to be addressed 51 CHAPTER VI: ANALYSIS OF ALTERNATIVES .53 6.1 Without subproject 53 6.2 With subproject .53 CHAPTER VII: ENVIRONMENTAL AND SOCIAL MANAGEMENT PLAN .55 7.1 Related Instruments 55 7.2 Mitigation Plan .55 7.3 Monitoring Plan 61 7.4 Institutional Arrangement and Capacity Building 62 7.5 Budget .63 CHAPTER VIII: CONSULTATION AND INFORMATION DISCLOSURE 65 8.1 Consultation Objectives 65 8.2 Social impact assessment consultation 65 8.3 Environmental impact assessment consultation 67 8.3.1 Previous completed public consultation activities .67 8.3.2 Content of consultation .68 8.3.3 The response from community consultation 71 8.4 ESIA disclosure 74 REFERENCES 76 APPENDIX 77 APPENDIX A – ENVIRONMENT .78 APPENDIX A1 – DRAWING OF THE MAIN WORKS 79 APPENDIX A2: MAPS 84 APPENDIX A3: POLICIES, INSTITUTIONAL AND REGULATIONS 86 APPENDIX A4: ENVIRONMENTAL AND SOCIAL SCREENING RESULTS .91 APPENDIX A5- DIAGRAM OF SAMPLING AND MONITORINGENVIRONMENT 101 APPENDIX A6 - ANALYSIS RESULTS OF ENVIRONMENT QUALITY 103 APPENDIX A7: COMMUNITY CONSULTATION MINUTES .120 APPENDIX A8- ENVIRONMENTAL SPECIFICATIONS (FOR INCLUSION IN BIDDING AND CONSTRUCTION CONTRACTS) .134 APPENDIX A9- CHANCE FIND PROCEDURES 150 APPENDIX A10- ADOPTION OF UNEXPLODED ORDNANCE PROCEDURE 154 APPENDIX A11- EMERGENCY PREPAREDNESS PLAN 160 APPENDIX A12- INTEGRATED PEST MANAGEMENT (IPM) 168 APPENDIX A13- SOME PICTURE OF CURRENT STATUS OF SUBPROJECT AREA 174 APPENDIX B1 – METHODOLOGICAL NOTE .182 APPENDIX B2 - PUBLIC HEALTH MANAGEMENT PLAN 188 APPENDIX B4 - GENDER ACTION PLAN 199 APPENDIX B5 - GRIEVANCE REDRESS MECHANISM 204 APPENDIX B6 - INFORMATION DISCLOSURE, ACCOUNTABILITY AND MONITORING .212 vii LIST OF TABLES Table 2.1: Items to be repaired and upgraded under the subproject 11 Table 2.2: Technical Parameters of current construction before and after upgrade 13 Table 2.3: Description of ancillary structures 15 Table 2.4: Items for materials transportation .16 Table 2.5: Construction equipment for repaired and upgraded Song Quao reservoir 17 Table 1: Summary of climate conditions in the areas in year at Song Quao area 21 Table 4.2: Socio-economic situation 26 Table 4.3: Demographic characteristics .27 Table 4.4: Self-assessment of living standard of households 28 Table 4.5: The education level of the households’ members 30 Table 4.6: Sickness situation 32 Table 4.7: Clinic facilities 32 Table 1: Summary of workload during construction phase 42 Table 5.2: Estimated dust generated 43 Table 5.3: Estimated emissions generated 44 Table 5.4: Estimates of domestic solid waste 45 Table 5.5: Discharge and concentration of pollutants in wastewater 46 Table 5.6: Estimates of domestic solid waste 46 Table 5.7: Estimates of domestic wastewater 47 Table 5.8: Estimated amount of dirt in domestic wastewater (Calculated for 100 people) .47 Table 5.9: Estimated amount of waste oil generated 48 Table - 1: Impacts/issues, mitigation measures and unit responsible for their implementation 54 Table - 2: Environmental quality parameters to be monitored 60 Table - 3: Estimated budget for environmental monitoring .61 Table - 4: Proposed training program on environmental and social safeguards 62 Table - 5: Estimated cost of mitigation measures .63 Table - 1: The contents of public consultation 64 Table - 2: Response of social issues 65 Table - 3: Summary of community consultation activities for completing ESIA 67 Table - 4: Summaries feedback form consultant rounds 71 viii Action Goal Responsibility Time reviewing plans to ensure mitigation of risks for vulnerable people (iv) Adoption of - Ensure at least 30% of women in CPC officers are During standardized the project management unit at the responsible for construction checklist for grassroots level and in the ensuring the communitycommunity; achievement of its managed dams objectives; Women's Union is responsible for ensuring women in the project management unit Component 2: Project Management Support Capacity - Prepare diagram and list of PMU / project During development, households affected by the dam coordinators are construction integrated dam operation, which should mark the responsible for operation plan in protection of ethnic minorities, single ensuring that these the basin, women, the elderly and children; terms will be specified emergency - Training, awareness raising and risk in the contract; At the preparedness plan prevention training organization, same time ensuring including dam emergency response for local the implementation of break analysis, communities in the downstream, activities; mapping flood in which should ensure that at least 50% CPC officers and the downstream of women involved in training and Women Unions are and set of communication responsible for benchmarks, ensuring the raising awareness achievement of its and evacuation objectives; training for local communities in the downstream Component 3: - Organize training activities in order PMU, contractors and During Project to increase gender awareness for the project consultants construction Management project management unit at all levels; cooperate to Support local leaders; community workers; implement local people Component 4: Organize training on measures to PMU, contractors and During Disaster reduce disaster risk for project project consultants construction Contingency management units at all levels, local cooperate to government, community workers and implement local people, to ensure a minimum of 30% women involved in the training Monitoring and evaluation 4.5.1 Principles  Because number of affected household in the subproject is small, the PPMU and CPMU will be responsible for monitoring activities (internal monitoring and progress report) 204  The subproject will ensure full of data with gender aggregated and a monitoring plan will be proposed and implemented to measure forecasted risks in order to confirm benefits of women through the capacity building programs  CPMU and PPMU with support by gender specialists will establish management system and implement effectively This system will provide information of some indicators to demonstrate relevant mitigation of social risks in the subproject implementation  The monitoring activities will be carried out in accordance with indicator system  The PPMU in coorperation with local authorities and social organizations will prepare periodical reports on the results of GAP implementation  Annually revise plan and modify to suit with actual situation  In order to implement GAP transparently, the monitoring and evaluation mechanism will be established and implemented in all components of the subproject during the project period 4.5.2 Internal monitoring  Ensure all negative impacts of subproject on women, children, ethnic minorities, vulnerable people will be mitigated or compensated  Ensure appropriate implementation of benefit enhancement and mititgation of negative impact  Ensure consultation with community in a free, prior, and informed manner and ratio of women, ethnic minorities, vulnerable people involved PPMU will carry out monthly monitoring All results of internal monitoring will be reported to CPMU and WB In fact, internal monitoring will be done in integration with monitoring RAP implementation Results of all monitoring will be presented in one report to submit CPMU and WB 4.6 Cost estimate No Activities The public disclosure of information relating to the project All of components Organize training on community supervision in the Component implementation of irrigation projects for the community monitoring committee Communication and raising awareness to the people about theComponent risks that may occur during project construction, Communication and raising awareness through organizing Component training for local communities downstream of the risks Organize gender training activities Component Training on household’s financial management for female Component group in ethnic minorities minorities; Component - Training on agricultural extension for growing dragon fruit for male and female groups in ethnic minorities Training on these measures to reduce disaster risk for the Component project management unit levels, local authorities, community officials and local residents 205 Cost (VND) 5,000,000 20,000,000 5,000,000 10,000,000 20,000,000 20,000,000 40,000,000 20,000,000 Total: 140,000,000 206 APPENDIX B5 - GRIEVANCE REDRESS MECHANISM World Bank requirement OP 4.12 The concepts of social risk management and social license to operate have become an integral part of doing business in emerging markets These dimensions of a company’s social and environmental strategy can be achieved with effective stakeholder engagement, based on active participation of and feedback from groups affected by the company’s operations A mechanism to address affected communities’ concerns and complaints a grievance mechanism is an important pillar of the stakeholder engagement process, since it creates opportunities for companies and communities to identify problems and discover solutions together A Grievance redress mechanism (GRM) is an integral element in project management that intends to seek feedback from beneficiaries and resolve of complaints on project activities and performance The DRSIP Resettlement Policy Framework (RPF) requires each sub-project to establish a Grievance Redress Mechanism (GRM) for the main purpose of addressing resettlement-related claims, clarifications, concerns or complaints (Please refer to RPF part VIII for the details of establishing the GRM at the sub-project and provincial levels.) Since the GRM is required for all sub-projects, including those that are not identified to have involuntary resettlement issues, the same mechanism to be established under the RPF will be utilized for all project-related grievances A national grievance committee mirroring that of the provincial committees will therefore be set up to handle project-related complaints/clarifications that cannot be handled by or are beyond the provincial committee's mandate and capacity In addition, a Grievance Officer shall be designated at each local dam management units (LDMUs), at the PPMUs and at the CPO who will perform the following functions:  Receive, record and promptly acknowledge receipt of all grievances  Conduct preliminary screening of grievances for the purpose of sorting out those that does not concern the Project and for determining the appropriate Project unit/office or committee to refer or forward the grievance to  Maintain a database of grievances and monitor/track their status  Periodically inform the complaints/claims/clarifications  Prepare periodic report on the grievances, including pending grievances, to the Project Management complainants of the status of their To ensure that the GRM requirements are complied with in every sub-project, the sub-project owner (i.e local dam/reservoir management units) and the PPMU will adopt their own GRM Procedure based on the Template provided in Annex 8– Generic Sub-project Grievance Redress Procedures for the PPMU The adopted procedure will be included in the Sub-project document package that will be submitted to the CPO for review and clearance IFC approaches Grievance mechanisms are an important part of IFC’s approach to requirements related to community engagement by clients under the Policy and Performance Standards on Social and Environmental Sustainability Where it is anticipated that a new project or existing company operations will involve ongoing risk and adverse impacts on surrounding communities, the client will be required to establish a grievance mechanism to receive and facilitate resolution of the affected communities’ concerns and complaints about the client’s environmental and social 207 performance The grievance mechanism should be scaled to risks and adverse impacts of the project, address concerns promptly, use an understandable and transparent process that is culturally appropriate and readily accessible to all segments of the affected communities, and so at no cost to communities and without retribution The mechanism should not impede access to judicial and administrative remedies The client will inform the affected communities about the mechanism in the course of its community engagement process A grievance mechanism should be able to deal with most of the community issues that are covered by IFC’s Performance Standards Grievance mechanism requirements in relation to affected communities are explicitly stated with regard to security personnel, land acquisition and adverse impacts on indigenous peoples Additional guidance is provided in the corresponding Guidance Notes IFC client companies will be asked to design the mechanism according to the extent of risks and adverse impacts of the project Impacts on communities are evaluated within the Social and Environmental Assessment for a project.4 Based on the results of this assessment, IFC’s project sponsors may be required to develop or improve their social and environmental management and community engagement, and to include appropriate steps in their action plans However, all issues arising over the life of a project cannot be anticipated and pre-empted during the assessment process While an upfront comprehensive social and environmental assessment can serve to reduce the likelihood and volume of grievances in the future, the need for a mechanism to address community grievances will always exist IFC views grievance management as one of the pillars of stakeholder engagement for all clients Grievance mechanisms inform and complement but not replace other forms of stakeholder engagement Stakeholder engagement also includes stakeholder identification and analysis, information disclosure, stakeholder consultation, negotiations and partnerships, stakeholder involvement in project monitoring, and reporting to stakeholders.5 If strategically applied throughout the project life, an integrated range of stakeholder engagement approaches can help build trust, contribute to maintaining broad community support for the project, and ultimately help companies promote the long-term viability of their investments As part of the Performance Standards framework, the Compliance Advisor Ombudsman (CAO) responds to complaints from affected communities around IFC-financed projects, and thereby serves as an independent accountability body for IFC This Note is based on IFC’s experience in applying its Performance Standards and is no prescriptive in its approach It should be used in conjunction with Performance Standards and IFC Guidance Notes, which contain basic requirements to be followed when developing grievance management procedures under the IFC Policy and Performance Standards framework However, this document does not intend to duplicate existing IFC social and environmental policy requirements 2.1 At the sub-project level A project-level grievance mechanism for affected communities is a process for receiving, evaluating, and addressing project related grievances from affected communities at the level of the company, or project In the context of relatively large projects, this mechanism may also address grievances against contractors and subcontractors Project-level grievance mechanisms offer companies and affected communities an alternative to external dispute resolution processes (legal or administrative systems or other public or civic mechanisms) These grievance mechanisms differ from other forms of dispute resolution in that they offer the advantage of a locally based, simplified, and mutually beneficial way to settle issues within the framework of the company community relationship, while recognizing the right of complainants to take their grievances to a formal dispute body or other external dispute 208 resolution mechanisms It should be noted, however, that complex issues that arise from high environmental and social impacts are seldom resolved in a relatively simple way In such cases, projects should anticipate involvement of various third parties in the resolution process to achieve solutions with affected communities These include, but are not limited to, various national and international mediation bodies, independent mediators and facilitators with sector and country specific expertise, and independent accountability mechanisms of public sector financiers 2.2 Benefited communities and responsible A project’s grievance mechanism should be specifically designed with a focus on local communities affected by the project The task of understanding who will be potentially affected by project operations, and who will therefore use the company grievance mechanism to raise complaints, is not always straightforward and depends on the project’s particular circumstances Thus, it is beneficial to review who may be affected by the project, and the nature of the potential impact, during the broader stakeholder analysis phase of the Social and Environmental Assessment The focus of the grievance mechanism on the needs of affected communities is substantiated by the fact that they are directly, and in some cases significantly, affected by project operations but often lack viable options or capacity for raising their concerns through formal structures such as the courts For a grievance mechanism to be effective, all project stakeholders need to understand and support its purpose Affected communities must be aware of and understand the grievance mechanism’s benefits to them Other stakeholder groups need to understand why the grievance mechanism is not open to them or their issues and concerns (such as commercial or political disputes) and be informed of the avenues available to them to raise their complaints A company’s grievance mechanism and its overall community engagement strategy are linked and should be mutually reinforcing A transparent and legitimate process that is the product of a joint effort between the company and the community enhances their relationship, improves communication, and increases trust When grievance mechanisms are designed with the participation of all affected groups and enjoy their support, the process is able to address concerns effectively and in a manner that is mutually beneficial to companies and communities Properly designed and implemented grievance management processes can benefit both the company and communities by increasing the likelihood of resolving minor disputes quickly, inexpensively, and fairly with solutions that reasonably satisfy both sides Grievance mechanisms can also help identify and resolve issues before they are elevated to formal dispute resolution methods, including the courts Recognizing and dealing with affected communities’ issues early can benefit the company by reducing operational and reputation risks that may result from leaving such issues unresolved These risks can have a significant and direct business impact Protests, road and bridge blockages, violence, suspension of operations, and plant closures are just a few examples of how the unsatisfactory handling of community concerns can directly affect a business’s bottom line A grievance mechanism also gives the company access to important information about the project’s external environment, and can help the business identify and correct weaknesses in its management systems or production processes For companies as well as communities, escalation of conflict to courts and other formal tribunals can be lengthy and costly, and will not necessarily deliver satisfactory results for either party For companies, the negative publicity can cause even greater damage By creating a project-level structure, the company can address the source of the problem more efficiently For example: 209  Project level mechanisms offer locally tailored solutions and, unlike many government mechanisms, can cater to local needs and incorporate provisions to accommodate different groups within communities especially the disadvantaged (such as women, minorities, marginalized groups)  Where government mechanisms are slow, ineffective, and costly, communities may welcome an opportunity to voice their complaints and receive free, locally based, speedy, and satisfactory resolution 2.3 The role of third party Third parties such as nongovernmental organizations, community-based organizations, local governments, local community and religious organizations and councils can sometimes be involved in companies’ grievance mechanisms They can serve as process organizers, places to bring a complaint to be passed on to the company, or as facilitators, witnesses, advisors, or mediators In some cases, it may be beneficial to place part of the responsibility for the process on external entities formed within the communities themselves or acceptable to them while the company maintains ultimate responsibility and accountability for the process Third parties can help increase the level of trust from communities as well as overcome certain limitations of project-level mechanisms, such as lack of transparency, insufficient company resources, possible conflict of interest, and biases, provided that they themselves are perceived to be unbiased and impartial relative to both the company and the communities To have an effective project level grievance mechanism, companies need to understand the roles of third parties before engaging them For example:  Community self-governance structures (such as village councils, elders councils, tribal councils) Take these into account when developing a grievance mechanism—to ensure cultural appropriateness, community involvement in decision making, and efficient and effective use of existing community resources  Local and international NGOs Identify those that are active in the area of project or company operations, learn about their interactions with the affected communities, determine what contribution they can make to effective resolution, and discuss options for an NGO to administer the project’s grievance mechanism or a part thereof Sometimes NGOs can also represent local communities and help them build their capacity to understand the process and its benefits, participate in decision making, and articulate grievances and bring them to the attention of companies Such organizations can be viewed as a voice of communities, and companies should be prepared to deal with grievances brought by NGOs on behalf of communities  Local government authorities Communities sometimes bring their project-related complaints to local governments In cases where this is the established practice, consider partnering with local authorities to facilitate receipt of grievances from communities Local governments can also be a resource to help companies resolve complaints, since local authorities may have an established relationship with the communities They can participate as third parties and advisors in company-initiated resolution processes Vietnam Grievance Redress Mechanism The grievance redress mechanism (GRM) is an integral project management element that intends to seek feedback from beneficiaries and resolve of complaints on project activities and performance The mechanism will ensure that (i) the public within the project influence are aware of their rights to access, and shall have access to, the mechanism free of administrative and legal charges; (ii) that these rights and interests are protected from poor project performance, especially of beneficiaries and/or affected persons; and (iii) concerns arising from project 210 performance in all phases are addressed effectively 3.1 Access CPO, PPMUs, and the relevant local dam management will make the public aware of the GRM through public awareness campaigns, training and capacity building in I-SUPPORT Any person who has feedback or complaints regarding the performance or activities of the project and its subprojects during pre-implementation, implementation and operation phases, shall have access to the GRM mechanism Contact details in support of the mechanism will be publicly disclosed and posted in the offices of concerned communities and in strategic places of the project’s area of influence These will also be incorporated in DRSIP information materials, such as Project brochures, flyers and posters 3.2 Grievance Officer The CPO and the PPMUs shall each designate and train one of their officers to be a Grievance Officer for project-related issues The GOs will be responsible for the initial screening of feedbacks and complaints, as well as, the organization of preliminary meetings with concerned parties to establish the critical path to resolution A registry of feedback or grievances received will be maintained by the GOs for reporting to PCO Feedback/grievance registries will be consolidated by the CPO for discussions on how to further enhance DRSIP implementation 3.3 Grievance Investigation and Resolution Process Households or groups of households wishing to provide feedback and/or complain about the effects of PRDP activities on their property, production system, economic well-being, spiritual life, environmental quality, or any other assets of their lives shall make their complaint using the standard complaint form provided by the GO through the local dam management The Grievance Investigation and Resolution procedure is outlined in Annex Complaints relating to any matter of the Project will be settled through negotiations aimed at achieving consensus The complaint will pass through three stages before it can be filed to the court The Enforcement Body will incur all administrative and legal fees relating to complaint handling The complaints relating to the Project shall be settled in compliance with Article 138 of the Land Law 2003; Article 28 of the Law on Complaints; Article 63 and 64 of Decree No.84/2007/NDCP; Clause of Article 40 of Decree No.69/2009 and regulations on complaints in Decree No.75/2012/ND-CP dated 20/11/2012 According to Clause in Article 138 of the Land Law 2003 and 2015: (i) In case of complaints against administrative decisions and administrative actions on land management first settled by the Chairman of the People's Committees of districts, towns and cities under the province, without contentment of the complainant, the complaints can be filed to the People's Court or appealed to the Chairman of the People's Committees of provinces and centrally-run cities In case of appeal to the Chairman of the People's Committees of provinces and cities under central authority, the decision of the Chairman of the People's Committees of provinces and cities under central authority is the final one (ii) In case of complaints against administrative decisions and administrative actions on land management first will be settled by the Chairman of the People's Committees of districts, towns and cities under the province, without contentment of the complainant, the complaints can be filed to the People's Court (iii) The time limit for complaints against administrative decisions and administrative actions on Land Management is thirty (30) days after the date of receipt of the administrative decision or being informed of that administrative decision Within 45 days from the date of 211 receipt of the first complaint resolution decision, the complainant, if disagree, can make an appeal to the state authority or the People's Court In terms of complaint settlement, in Law on Complaints, Article 14: Rights and obligations of the person competent to settle first-time complaints: (i) (ii) The person competent to settle first-time complaints should:  Ask the complainant, relevant agencies, organizations and individuals to provide information, documents and evidence within 07 days of the request as a basis for complaint settlement  Determine to employ or cancel the emergency measures as defined in Article 35 of this Law The person competent to settle first-time complains should perform the following obligations:  To receive the complaint and issue a notice in writing to the complainant, agencies, organizations, or individuals entitled to appeal and the state inspection agencies at the same level of acceptance of resolving complaints against administrative decisions and actions  To settle the complaints against administrative decisions and actions if required by the complainant  To open a dialogue with the complainant and agencies, organizations and individuals concerned  To decide complaint settlement and be responsible before the law for settlement results In case of complaints from authorized agencies, organizations and individuals, the results shall be notified to agencies, organizations and individuals in accordance with law  To provide information, documents and evidence relating to the complaint for the complainant when they are required by the complainant for second-time settlement or appeal to the People’s Court (iii) To compensate for first-time settlement and damages due to administrative decisions and actions in accordance with regulations on the State responsibilities (iv) The person competent to settle first-time complaints should perform their rights and obligations as stipulated by Law In terms of announcement of complaint settlement decision: In Article 12 of Decree No.75/2012/ND-CP dated October 3rd, 2012 of the Government detailing the implementation of some articles of the Law on Complaint (i) Within 15 days from the date of decision of complaint settlement, the person competent to settle the complaint for the second time shall announce the complaint settlement decision by one of the forms specified in Clause in Article 41 of the Law on Complaints (ii) In case of announcement at a meeting, the attendees of the meeting must include: the person issuing the complaint settlement decision, the complainant or their representatives, the person subject to complaint and agencies, organizations and individuals concerned Before conducting a public meeting, the person competent to settle complaints must send a notice to agencies, organizations and individuals involved days in advance (iii) The announcement of complaint settlement decision shall be made on the mass media (television, radio, printed and electronic newspaper) If the agency of the person competent 212 to settle complaints has their own portal or website, the complaint settlement decision should be made public on this portal or website The minimum number of announcement is 02 times on radio, television, and printed publications The period of announcement on electronic publications, portals or websites should be at least 15 days from the date of notification (iv) In case of notice at the office or the Reception Room of agencies and organizations competent to settle complaints, the period for the notice of complaint settlement decision to be posted up is at least 15 days Assure that the mechanism described above is pragmatic and acceptable to PAPs, consultation with local authorities and affected communities about this mechanism is needed, particularly consultation with vulnerable groups The procedure for complaint settlement consists of stages as below: (i) The first stage in the Communal People’s Committee: An aggrieved APs may bring his/her complaint to the One Door Department of the Commune/Ward People’s Committee, in writing or verbally The member of CPC/WPC at the One Door Department will be responsible to notify the CPC/WPC leaders about the complaint for solving The Chairman of the CPC/WPC will meet personally with the aggrieved APs and will have 30 days following the receiving date of the complaint to resolve it The CPC/WPC secretariat is responsible for documenting and keeping file of all complaints handled by the CPC/WPC (ii) The second stage in the District People’s Committee: If after 30 days the aggrieved affected household does not hear from the CPC, or if the APs is not satisfied with the decision taken on his/her complaint, the APs may bring the case, either in writing or verbally, to any member of the DPC or the DRC of the district The DPC in turn will have 30 days following the receiving date of the complaint to resolve the case The DPC is responsible for documenting and keeping file of all complaints that it handles and will inform the DRC of district of any decision made Affected households can also bring their case to Court if they wish (iii) The third stage in the Provincial People’s Committee: If after 30 days the aggrieved PAP does not hear from the DPC, or if the PAP is not satisfied with the decision taken on his/her complaint, the PAP may bring the case, either in writing or verbally, to any member of the PPC or lodge an administrative case to the District People’s Court for solution The PPC has 45 days within which to resolve the complaint to the satisfaction of all concerned The PPC secretariat is also responsible for documenting and keeping file of all complaints that it handles Affected households can also bring their case to Court if they want (iv) The final phase, the arbitration by the Court: If after 45 days following the lodging of the complaint with the PPC, the aggrieved PAP does not hear from the PPC, or if he/she is not satisfied with the decision taken on his/her complaint, the case may be brought to a court of law for adjudication Decision by the court will be the final decision Decision on solving the complaints must be sent to the aggrieved APs and concerned parties and must be posted at the office of the People’s Committee where the complaint is solved After three days, the decision/result on solution is available at commune/ward level and after seven days at district level In order to minimize complaints to the provincial level, PMU will cooperate with the District Resettlement Committee to participate in and consult on settling complaints Personnel: The Environmental and Resettlement staff assigned by PMU will formulate and maintain a database of the APs’ grievances related to the Project including information 213 such as nature of the grievances, sources and dates of receipt of grievances, names and addresses of the aggrieved PAPs, actions to be taken and current status In case of verbal claims, the reception board will record these inquiries in the grievance form at the first meeting with affected people The independent monitoring Consultant will be responsible for checking the procedures for and resolutions of grievances and complaints The independent monitoring Consultant may recommend further measures to be taken to redress unresolved grievances During monitoring the grievance redress procedures and reviewing the decisions, the independent monitoring agency should closely cooperate with the Vietnam Fatherland Front as well as its members responsible for supervising law enforcement related to appeals in the area The grievance resolution process for the Project, including the names and contact details of Grievance Focal Points and the Grievance Facilitation Unit (GFU), will be disseminated through information brochures and posted in the offices of the People’s Committees at the communes and districts and PMU At the same time, an escrow account for resettlement payments should be used when grievance is resolving to avoid excessive delay of the project while ensuring compensation payment after the grievance has been resolved To ensure that the grievance mechanism described above are practical and acceptable by APs, it were consulted with local authorities and communities taking into account of specific cultural attributes as well as traditional-cultural mechanisms for raising and resolving complaints and conflicting issues The ethnic minority objects and efforts were also identified and determined which are culturally acceptable ways to find the solution 214 APPENDIX B6 - INFORMATION DISCLOSURE, ACCOUNTABILITY AND MONITORING Consultation and announcement The main objectives of information announcement and public consultation is to ensure the participation of affected communities, households, local governments and organizations concerned in sharing the Project information, consulting the selection of technical plans, planning impacts on land, income and assets on land The announcement is an important contribution in accerlerating the Project progress during implementation and preparation, as well as when the project is put into operation with the consensus of the community, government, and PMU This will minimize the possibility of conflicts and other risks and increase the investment efficiency and social significance of the Project The public consultation and announcement should ensure: 215  The local authorities as well as the representatives of the people affected shall be involved in the project planning and decision making process The PMU shall work closely with the commune/district during the implementation of the Project The involvement of the people affected in the implementation process shall be remained by asking the commune/district to invite the representatives of the affected people to be a part of the Council on Compensation and Resettlement as well as in resettlement activities  All information about the items and activities planned for the Project should be shared to the people affected  The demands and priorities of the affected people, as well as their responses to the proposed policies and activities, should be collected  The affected people should be fully informed of the decisions influencing directly their income and lives, and can be involved in activities and making decisions on issues directly affecting them  The transparency in all activities relating to land acquisition, compensation, resettlement and rehabilitation should be ensured  For the World Bank, those people affected by the project should be fully informed and consulted on resettlement and compensation plans Consultation is the starting point for all activities related to resettlement The people affected by resettlement may be afraid that their livelihoods and community relations can be affected, or their rights can not be guaranteed Being involved in resettlement planning and management helps to alleviate these fears and bring the affected people the opportunity to participate in decisions that affect their lives The implementation of resettlement without consultation may lead to an inappropriate strategy and ultimate ineffectiveness Without consultation, the affected people may have negative reactions to the project, causing social problems, significant delay or even cancellation in completion of goals, thereby increasing the costs As a result, with consultation, the initial resistance can be translated into the constructive participation  For Vietnam, a further key step in strengthening democracy at grass-roots level is the Directive No.30-CT/TW of the Central Committee of the Communist Party of Vietnam in "Building and implementing regulations on grassroots democracy" and the Decree No.79/2003/ND-CP also on this issue The key point of this legislation is the famous slogan, which is "People know, people discuss, people and people inspect." The Ordinance No.34/2007/PL-UBTVQH11 has addressed the matters that should be consulted by local governments and communities before decision-making by the authorities, including building compensation and resettlement plans relating to the project and works in the commune/ward The Clause in Article 39 of the Law on Land 2003 requires the announcement of resettlement issues such as reasons, land acquisition plans, relocation plans, overall compensation plans, and land clearance to the people affected  Thus, consultation and participation is an innovation in the implementation of projects in Vietnam This policy will address the shortcomings in the implementation of the projects, as both the locals and the person in charge of project implementation are inexperienced in this field  The following points should be noted to encourage the participation of stakeholders in the consultation process of the project:  Identify and attract all stakeholders, especially people living in the project area and those affected (men, women, the poor, ethnic minorities ), in the process of consultation and participation;  Develop participatory strategies for Project planning, implementation, monitoring and evaluation  Develop the topics and content needed for promotion and popularization campaigns, as well as negotiation procedures for the affected people on their benefits  Attract stakeholders in decision making at all stages of the project (e.g design plans, compensation methods, implementation schedule, etc )  Establish a schedule for completion of activities such as campaigns to provide information, the extents and forms of compensation, benefits, location and relocation plan  Develop procedures for complaint settlement  The public consultation should be regularly carried out for the units in charge of preparation and detailed design of the project categories This helps to ensure the participation of communities in the proposed designs and limit the adverse impacts on the community This also helps works to be friendlier with the community and users  The consultation should also be performed with related parties, including the units to be in charge of management and operation of works to ensure that they are consulted and commented on the designs  During the construction stage, the Project owner should announce promotion in mass media regarding construction activities and expected schedule, measures to support the people affected and the procedure for receipt of feedbacks from the community The affected persons shall be informed of the Project policies and procedures to ensure no many changes in their future lives In case of any questions about the Project, they can inform and obtain the support from the PMU The content and method of public consultation / announcement is as follows: Items Method of public consultation/announcement Detailed design Meeting with the government of drawings: Alignment the ward/commune and relevant alternatives units; the representatives of the 216 Period Survey and design stages Person charge in the Consulta nt, PMU affected households Land acquisition, The ward/communal staff, clearance and together with PMU staff, shall compensation consult with APs for initial assessments Land acquisition and compensation plans shall be developed and discussed with APs before submission to authorities for decision Policy announcement and explanation shall be made in meetings with APs Priorimplementa tion stage the Communal People’s Committee, PMU Project Meetings in residential blocks, implementation posters and notices in public progress, monitoring mechanism and accountability The commence ment stage and during implementa tion stage the Communal People’s Committee, PMU Employment and Meeting between the wages of local labor Construction unit, local authorities/supervision board and the local Priorconstructio n stage The construction contractor, local authority and the community Potential adverse Combined with Item and impacts and above mitigation measures Prior and during implementa tion stage PMU, construction contractor, the communal people’s committee Social accountability The announcement of the proposed plans of the Project to the affected people and stakeholders during community consultation and field survey by the social assessment consultants is to make a paradigm for continuing public information during the project implementation Moreover, as required at all public meetings, the affected always wish for meetings to regularly exchange information with PMU at the headquarters of CPC where the community will suffer from impacts during project implementation Therefore, reports on resettlement plans and environmental management plans should reflect the responsibility of PMU in ensuring the regular announcement of information to the public In addition to regular meetings between the PMU and the affected communities in CPC offices, the public meetings in all communes where public consultation has been conducted have identified the need to establish the tight connection for easy and quick contact with the PMU The best way is to provide the phone number and address of the PMU in charge in all locations of the Project’s items and the headquarters of all the communes of the entire Project’s components 217 Participatory supervision In order for the project components to ensure its effecicney and necessasity, it is neccessary to have a monitoring plan with the participation of stakeholders such as the Department of Natural Resources and Environment, Department of Construction, Department of Planning and Investment, Department of Transport After completion, the direct management and operation agency/ unit of the project items should be involved in the design and construction proceses Together with the independent monitoring unit of the project, there should have a communitylevel supervision division to monitor project activities, especially activities related to resettlement, sanitation and the construction of various items The supervision division will include representatives of local authorities, representatives of organizations such as the Women's Union, Fatherland Front, Veterans, Association, representatives of local people This The supervision division in collaboration with independent monitoring unit of the Project will monitor the project activities based on indicators of social safety Indicators of rehabilitation, production, environmental sanitation, traffic will be built to serve the monitoring plan of the Project The grasping reality will help community supervision division report information related to the project progress, problems arisen during the project implementation to the PMU for promptly actions The responsibility of this division is to collect feedback from the people and competent authorities as well as from the PMU At the same time, people are also involved in the supervision, safety guarantee and sanitation in the construction phase The Community supervision division should be involved in the training plan on strengthening monitoring and evaluation of project activities, training on monitoring activity skills as a part of the participatory monitoring plan of the Project It is noted that the Resolution 80/ CP on community supervision for construction works in localities should be applied 218