LV Thạc sỹ_Improving credit activities for the poor at vietnam bank for social policies

NATIONAL ECONOMICS UNIVERSITY FACULTY OF FOREIGN LANGUAGES ENGLISH FOR BUSINESS DEPARTMENT - - IMPROVING CREDIT ACTIVITIES FOR THE POOR AT VIET NAM BANK FOR SOCIAL POLICIES-THAI BINH BRANCH, QUYNH PHU TRANSACTION OFFICE BUSINESS ENGLISH DEPARTMENT - - IMPROVING CREDIT ACTIVITIES FOR THE POOR AT VIET NAM BANK FOR SOCIAL POLICIES-THAI BINH BRANCH, QUYNH PHU TRANSACTION OFFICE ACKNOWLEDGEMENT After a period of studying the theoretical framework and researching the current situation in Viet Nam bank for social policies, Thai Binh branch, Quynh Phu transaction office, I have finished my report: “Improving credit activities for the poor at Vietnam bank for social policies –Thai Binh Branch, Quynh Phu transaction office” It is my great pleasure to thank those who made this report possible It would be unfinished without support, contribution and great efforts of related people Foremost, I would like to thank the teachers of Faculty of Foreign Languages, National Economics University for their highly valuable knowledge imparted to us for the past years It is the important foundation supplying me with sufficient knowledge to carry out this research Next, I would like to express my great gratitude to my supervisor, M.A … for her precious guidance as well as encouragement in the writing of this report With her support, I can deeply understand about the subject and the related theory as well as the steps to fulfill my internship report She has spent time providing me with knowledge about credit and valuable references My grateful thanks also go to Quynh Phu transaction office’s Director and its entire staff for their useful help and guidance as well as the practical knowledge they provided me during the time I intern at their office Without their facilitation, assistance and suggestions, this report would not be finished successfully Last but not least, I am very grateful to my parents and friends for all invaluable encouragement and support during my lifetime They always stand by my side and motivate me to complete my report With all my heart, I wish all of them health, happiness and success in life TABLE OF ABBREVIATIONS ARD- SPS ESCAP ODA VBSP WHO VOER VNF The Addendum for the Agreement of the Agriculture and Rural Development Sector Program Support Economic and Social Commission for Asia and the Pacific Official Development Assistance Viet Nam Bank for Social Policies World Health Organization Vietnam Open Educational Resources The Vietnam Foundation TABLES OF FIGURES i Table 3.1: Results of capital mobilization over the years 2008-2012 .24 (Unit: Million VNĐ) .24 Table 3.2: Outstanding loans under the programs 25 (Unit: Million VNĐ) .25 Table 3.3: Evolution of outstanding loans through the socio-political organizations (Unit: Million VNĐ) 27 Table 3.4: Results of financial activity over the years 2010 – 2012 .28 (Unit: Million VNĐ) .28 ii EXECUTIVE SUMMARY In response to economic development needs in Vietnam in general and development of poor households in particular, credit services have become not only more diversified in quantity, but also better in quality In reality, credit for the poor is always one of significant services contributing to the economic achievements in rural areas During my internship at Quynh Phu Transaction office, Bank for social policies in Thai Binh province, I have gained some knowledge of credit services for the poor and realized how important it is in supporting local household’s production As a result, based on primary theories as well as practical activities of the Office, the topic “Improving credit activities for the poor at Vietnam bank for social policies –Thai Binh Branch, Quynh Phu transaction office” was chosen as my internship report This report is supposed to analyze the current situation of credit for the poor at the Transaction office, then point out some achievements and limitations of the Office in implementing this service Finally, based on the shortcomings, the thesis suggests some solutions to maximize the Transaction office’s credit services for the poor Apart from the introduction and conclusion, the report is divided into four main chapters: Chapter 1: Introduction: In this chapter, a brief view of Quynh Phu Transaction office’s establishment, organizational structure, functions and mission is interpreted Chapter 2: Theoretical framework: This chapter will provide readers with an essential background related to credit and credit for the poor Chapter 3: Analysis and Findings: This main chapter will deal with analyzing of the figures and assessment of the Office’s current status At the same time, limitations and shortcomings of the entity will be figured out iii Chapter 4: Recommendations: The final chapter is supposed to give some solutions to improve and promote some extent credit services for poor households at the Transaction office iv TABLE OF CONTENTS TABLE OF ABBREVIATIONS .i TABLES OF FIGURES i EXECUTIVE SUMMARY iii INTRODUCTION CHAPTER I: INTRODUCTION .4 1.1 Introduction of Quynh Phu transaction office .4 1.2 Main activities at the bank 1.3 Key term definition .6 CHAPTER II: THEORETICAL FRAMEWORK 2.1 Poverty in Viet Nam .8 2.1.1 Conception of the poor 2.1.2 Causes of poverty 2.1.2.1 The poor 2.1.2.3 The natural and social environment 10 2.1.3 Consequences of poverty 11 2.1.4 Necessity of supporting the poor 12 2.2 Credit for poor households 13 2.2.1 Conception of credit 13 2.2.3 Characteristics and the role of credit for poor households .14 2.2.3.1 Characteristics 14 2.3 Effectiveness of credit for poor households 16 2.3.1 Economic effect .16 2.3.2 Social effect .17 2.4 Criteria for evaluating effectiveness of credit for poor households .17 2.4.1 In economic terms 17 2.4.2 In social terms 18 2.5 Factors affecting efficiency of credit for poor households 18 2.5.1 External factors 19 2.5.2 Internal factors .20 CHAPTER III: ANALYSIS AND FINDINGS 21 3.1 Current situation of credit for poor households at the bank 21 3.1.1 Current poverty situation at Quynh Phu District 21 3.1.1.1 Distribution of poverty in Quynh Phu District 21 3.1.1.2 Causes of poverty in Quynh Phu District 22 3.1.2 Lending policy to poor households at the bank 22 3.1.3 Lending activity for poor households 23 3.1.3.1 Funds over the years (2008-2012) .23 3.1.3.2 The lending activity 24 3.1.4 Results of financial activities .28 3.2 General assessment on credit efficiency for the poor at the bank 29 3.2.1 Achievements .29 3.2.1.1 Economic efficiency 29 3.2.1.2 Social efficiency 30 3.2.2 Limitations 31 3.2.2.1 The organization .31 3.2.2.2 Lending activity 31 3.2.2.3 Financial operation 32 3.2.3 Causes of limitations 32 CHAPTER IV: RECOMMENDATIONS 34 4.1 Operating orientation of the bank in the coming years .34 4.2 Some solutions to the effective improvement of credit for the poor at the bank 34 4.2.1 Complete network 35 groups are uneven and not often Therefore, capturing preferential credit policy is also inadequate Thirdly, there is huge demand for loans while the capital of the state is limited This leads to reduce credit efficiency and make a number of poor households not have chance to business to be out of poverty Finally, the bank payroll is not high while the workload is increasing Staffs have to take on more work Therefore, controlling of transactions does not have high productivity and efficiency causing not high quality and errors in transactions 33 CHAPTER IV: RECOMMENDATIONS 4.1 Operating orientation of the bank in the coming years Improving the achievements in 2012, the bank continues to strive to complete assigned tasks in 2013-2014 as follows: • For propaganda campaigns: To spread preferential credit policies of the government to make people understand and use loans effectively Handling overdue debts and improving credit quality • For credit activities: The bank focuses on expanding credit activities and continues to implement preferential credit programs as well as receive new ones of the Government on lending to poor households and areas • For the bank staff: Focus on building up the bank staff that is not only qualified and professional but also have knowledge to guide borrowers about effective use of capital The bank also enhances political and ideological education to raise awareness of all aspects for the staff • For outlets: Improve their capacity and quality, help savings &credit groups and local people to have the habit of dealing with the bank in the area • For entrusted social-political organizations: Enhance to supervise implementation of entrusted contracts, check operation of the management board of savings and credit groups, continue to strengthen and improve operation quality of savings and credit groups with direction of the General Director according to the text 1617/NHCS-TD 4.2 Some solutions to the effective improvement of credit for the poor at the bank Implementing the above development orientation requires the bank to extend credit service with good quality, in accordance with diversifying other banking services First of all, the bank needs to develop capital mobilization service, payment service; promote strength of socio-political systems and people Here are some solutions to improve credit efficiency for poor households: 34 4.2.1 Complete network The development of network and private facilities is essential requirement to ensure effective operation but must be consistent with the state budget and implement two objectives First, operate not for profit but for the goal of poverty reduction Second, ensure capital safety and balance between revenue and cost 4.2.1.1 The savings and credit groups In the current network of the bank, the savings and credit groups system is a key factor for implementing preferential credit for poor households and other beneficiaries These groups are considered as connection between the poor and the bank They are organized by associations with simple procedures, dedicated service for borrowers and mobilizing social forces to help borrowers use loans effectively and safely Groups are responsible for receiving loan applications, summiting them to People's Committee’s approval and sending approved documents to the bank; informing borrowers to receive loans and interest payment on time; inspecting, monitoring loans of members and detecting improper loans to inform the bank timely and handle based on regulations To improve operating efficiency, the groups need to make loans be ensured in compliance with regulations The funds are disbursed to the poor and other beneficiaries quickly Besides, they have to monitor use of capital regularly as well as debt and interest repayment In addition, every year, unions and the head of groups should take part in training courses on lending, debt and interest collection, planning to use loans effectively in terms of breeding, farming and producing appropriate products 4.2.1.2 The outlets in the local area Facilitating transaction for the poor and other objects is a very important issue to help borrowers with easy access to services as well as loan repayment for the bank Therefore, the bank needs to continue to review experience of operation model of local outlets and improve entrusted interest collection processes, mobile transaction process Simultaneously, it also needs to enhance equipment for mobile 35 transaction team such as automobiles, computers…, and gradually specialize to serve the poor and other beneficiaries better and more professionally There should be signboards, trading rules, and monthly trading schedule at the outlets Assets and money must be protected safely in the transaction process The model of local outlet gradually needs orderly routine and further improvement That makes favorable conditions for customers dealing with the bank as well as paying commissions to the savings and credit groups, fee of entrusted services to unions and allowances for the staff working for the poverty reduction program 4.2.2 Further promote efficiency of entrusted loans through socio-political organizations Model of credit management by means of entrusted loan through sociopolitical organizations is the right and effective direction of the bank It mobilizes social forces to join the poverty alleviation campaign with the bank, improve quality of preferential loans, promote and give the policy of socializing the poverty reduction program into practical activities of the bank 4.2.3 Coordinate with local authorities The specific management model of the bank is coordinated between the government and socio-political organizations, savings and credit groups The government which is in charge of managing the bank is responsible for planning policies and proposing key solutions to operation problems The staff specialized in asset management plan to account, disburse to borrowers and preserve capital of the State Besides, socio-political organizations as well as savings and credit groups set up transaction networks in the residence area of beneficiaries with the help of mobile transaction teams This is an important bridge between the bank and borrowers It helps the poor and other beneficiaries to have easy access to preferential credit capital of the bank The transaction is mainly carried out at outlets in the local, which will create the best chance for beneficiaries to have convenient access to preferential credit services of the bank Thus, the bank needs to coordinate with local authorities to build an extensive network; from 36 representatives of the Board to loans groups in the local, specializing in the disbursement process to poor households and other beneficiaries 4.2.4 Strengthen marketing activities Nowadays, banking marketing is an indispensable activity in the market, especially in the current context of fierce competition among the banks If the bank desires for a good business, they must take customer services into a deep consideration Therefore, the Office definitely must be excellent at marketing strategy The Office should underpin some propagation and promotion program Being aware of the poor education level of local people, they lack the basic knowledge of banking and finance, so the Office need to open many public meeting in each communes and villages to propaganda the banking policies and fulfill the lending mechanism of the bank Moreover, it is essential for the bank to personally access to clients to consult and make marketing This makes local people keep their loyalty and raise their spirit in banking loans Furthermore, thanks to the media such as newspapers, radio broadcasting is also regarded as a useful tool 4.2.5 Promoting capital resources to expand investment The office plays a vital role in capital mobilization to effectively invest on economic projects to boost the regional economy Some suggestions are proposed to help the bank strengthen in capital reserves Currently, the capital of the bank consists of charter capital, capital from the State Treasury and other capital with low interest rate The remainder must be raised from the market with high interest rate while the demand for capital to develop annual preferential credit is increasing Therefore, the bank needs to focus on mobilization and exploitation of stable funding with low interest rate from domestic sources of funding and ODA capital to actively meet growing demand for loans At the same time, the bank should enforce saving, prevent waste; reduce management cost and compensation for the State budget 37 In parallel with increasing active use of capital, the bank also needs to improve the lending mechanism in the direction of reducing intermediaries, but still ensuring capital management strictly, shortening lending time-limit and avoiding waste of capital 4.2.6 Guide poor households to know how to business Providing capital for the poor is very important but it is more necessary to guide borrowers to business This problem requires the bank to have a team of experts not only providing capital for the poor but also doing research to guide borrowers to business, use capital effectively and make capital growth In addition to lending to the poor, the bank needs to be in collaboration with local authorities more closely to integrate programs of agriculture, forestry and fishery on purpose of propagating cultivation and breeding techniques This will create favorable conditions for borrowers to have convenient access to capital associated with socio-economic development programs in the local 4.2.7 Enhance staff capacity and professionalism Credit is an activity requires from credit officers lots of qualification during its implementation Consequently, the Office is supposed to take care of skills, knowledge and qualification of its staff The Office needs to have plans to train and retrain credit officers in university or short-term courses to improve their professionalism, market knowledge, ability of project evaluation and guiding households to build loan scheme Significantly, the credit staff of the Office must be brilliant at understanding customers’ characteristics and background Any replacement of executives also causes a trouble for the bank; therefore, the Office should minimize the risk of replacement and exchange of essential staff This is also the way to gain customers’ trustworthiness and connect them with the bank tightly Supplying a convenient working environment with computers, internal network and other useful facilities for staff is also a good way to improve the quality and effectiveness of work 38 4.2.8 The other solutions First, combine capital supply with programs of agriculture, forestry, fishery, and vocational training for the poor: One of lending risks is limited understanding of poor households, so loans are often used inefficiently For this reason, along with the supply of capital for poor households, the bank needs to help them overcome above shortcomings Combining lending with agriculture, forestry and fishery programs will limit the investment risk, help the poor to use capital efficiently, improve the living standard and repay the bank on time Second, investing through integrated programs which are investment integrated with population and family planning programs in order to promote their development and resolve the cause of poverty; investment integrated with the movement "Farmers are excellent producers" in order to promote production and become the driving force for economic development, limiting poverty in the rural life 4.3 Recommendations 4.3.1 For the government Firstly, under the impact of factors such as rising prices and inflation, the current poverty line is too low Therefore, the Government should adjust the new poverty line As a result, many poor people benefit more from preferential policies of the State In the long term, the poverty line should be corrected each year instead of each current period Secondly, the government should not subsidize interest rates because subsidy does not encourage borrowers to repay The government subsidy is not a form of reliable support It just represents humanity and is not a form of investment to get income The government should raise loan value, loan term and timely resolve risky debt due to objective reasons for borrowers Finally, the central government should direct the local government to carry out appraisal of poor households seriously each year The evaluation must be realized 39 publicly, democratically and practically to avoid the current situation when most of the local poor households are listed less than the actual ones 4.3.2 For the district authorities The district People’s Committee should direct promptly People's Committees of towns and coordinate with socio-political organizations as well as the bank to conduct comparing, checking and classifying overdue debt in order to have appropriate treatment according to current regulations The authorities should establish a steering committee of recovering overdue debt and outstanding interest to proceed quickly Debt recovery teams in this steering committee will be organized at towns They will carry out recovery of debts and stagnant interest with the households who have repayment capacity but not to Moreover, the authorities have to take measures to resolutely handle households who have ability to repay loans but not to The bank will transfer documents to the judicial assembly in accordance with the law The authorities also coordinate with the bank to implement technology transfer, new production techniques for people, helping people reach out to new industries in accordance with the local situation to have opportunities to create jobs and contribute to socioeconomic development of the district Besides, media agencies in the district continue to promote propagation and dissemination of preferential credit policy of the government; the responsibility, obligation of borrowers to use loans properly and implementation of repaying the debt to the bank 4.3.3 For the central bank For recent years, the branch has received great attention of the VBSP for lending funds to support the poor and other beneficiaries However, the current demand for capital is very urgent The VBSP should continue to facilitate additional funds in order that the branch implements the task of lending to poor households and other beneficiaries better and better in the local Besides, the mission of the VBSP is increasing customers based on Decree 78/2002/ND-CP and extending a management model to undertake the task in the 40 new situation Therefore, the branch should be added from to employees to put on the regular staff 41 CONCLUSION Considering both theoretical and practical aspects, the poverty reduction program plays an important role and is a pressing task in the process of economic development in Viet Nam Credit for poor households is one of factors to promote the process of poverty reduction Therefore, the study of solutions to effective improvement of credit for poor households in Quynh Phu Transaction Office is very practical In spite of operating for a short time, Quynh Phu Transaction Office has overcome many difficulties and effectively deployed a large volume of work This is recognized by the government in the local with high assessment The bank has built up trust with the people; gradually asserted its position in implementing preferential credit channels for the poor; contributes to the objective of poverty alleviation, implements industrialization and modernization in the local In company with achievements, the bank needs to promote preferential lending to the poor and overcome shortcomings such as passive funding, untreated overdue debt, etc However, along with the direction of the Board of Directors, the effort of staff and cooperation of local authorities, Quynh Phu Transaction Office has strongly recognized defects and offered solutions to increasingly improve the performance As a student practicing in Quynh Phu transaction office, I give ideas for analysis of effective credit for poverty reduction at the bank and propose measures to further enhance effectiveness of the bank's lending With advantages and efforts of the bank, I hope that Quynh Phu transaction office will continue to develop its role as the best capital source for the poor and other beneficiaries in the district in particular and Thai Binh province in general; greatly contribute to the poverty reduction campaign, help the local become richer and more powerful The proposals in this report are only small contribution to the overall solutions to improve efficiency of credit for the poor However, those solutions can be effective if there is effort of the bank as well as coordination between different organizations and unions in the local With my limited knowledge, there are still inevitable shortcomings Therefore, I am looking forward to receiving valuable suggestions of the teacher and the leaders of the bank to help my report to be more complete 42 REFERENCES Vietnamese Hồ Diệu (2002), Quản trị ngân hàng, Nhà xuất Thống Kê, Thành phố Hồ Chí Minh Hồ Bá Tình, Kinh tế Việt Nam 2010: Một năm nhìn lại, Phịng nghiên cứu Vietstock Quyết định tín dụng hộ cận nghèo số 15/2013/QĐ-TTg Thủ tướng phủ Phan Thị Cúc (2008), Giáo trình tín dụng ngân hàng, Nhà xuất Thống Kê, Thành phố Hồ Chí Minh Vũ Văn Hiền (2010), Vấn đề nghèo đói việc xố đói giảm nghèo, Đài tiếng nói Việt Nam, retrieved from: http://vov.vn/Binh-luan/Van-de-ngheo-doi-va-viec-xoa-doi-giamngheo/152907.vov Sơn Ca (2013), Nhân lên niềm vui cho người nghèo từ chương trình tín dụng, Gia Lai Online, retrieved from: http://baogialai.com.vn/channel/722/201303/Nhan-len-niem-vui-cho-nguoingheo-tu-cac-chuong-trinh-tin-dung-2227677/ Ngân hàng sách xã hội Việt Nam, Chức nhiệm vụ, retrieved from: http://www.vbsp.org.vn/chucnangnhiemvu.php Sơn Dự (2012), Tín dụng hộ nghèo góp phần đảm bảo an sinh xã hội, Phú Yên Online, retrieved from: http://www.baophuyen.com.vn/Xa-hoi-141/3305905905505505160 Minh Hương-Ngọc Linh (2013), UBND tỉnh Thái Bình tổng kết 10 năm hoạt động NHCSXH, Tin tức NHCSXH, retrieved from: http://www.vbsp.org.vn/viewarticle.php?artid=11603 10 Ngọc Trâm (2012), Ban đạo thực Chương trình giảm nghèo tỉnh tổ chức hội nghị tập huấn công tác điều tra, rà soát hộ nghèo, hộ cận nghèo năm 2012, Sở lao động thương binh xã hội tỉnh Thái Bình, retrieved from: http://soldtbxh.thaibinh.gov.vn/ct/news/Lists/PhongChongTNXH/View_Deta il.aspx?ItemID=72 English Duncan Ironmonger (2001) Household Production and Household Economy, University of Melbourne Frederic S Mishkin (2007) The Economics of Money, Banking, and Financial Markets, Columbia University Mishler, Lon; Cole, Robert E (1995) Consumer and business credit management, Homewood: Irwin K.A.Rasure (2010) Rural credit in the Era of Globalization, Serials Publications Federal Reserve Bank of Boston (2007) Banking basic, Public and Community Affairs Department, Boston Banerjee, Abhijit, and Esther Duflo (2004) The economic lives of the poor, Journal of Economic Perspectives Ingham, G (2004) The Nature of Money, Polity Press APPENDIX Diễn biến dư nợ cho vay theo chương trình qua năm NHCS huyện Quỳnh Phụ (2010-2012): - Cho vay hộ nghèo:Tổng dư nợ cho vay 65.709 triệu đồng, tăng 10.687 triệu đồng so với đầu năm, với 3.883 hộ dư nợ Nợ hạn 75 triệu đồng, nợ khoanh 357triệu đồng Trong năm cho vay 1.079 hộ nghèo với số tiền 29.918 triệu đồng, mức cho vay bình quân 14 triệu đồng/hộ, thu nợ 22.065 triệu đồng - Cho vay giải việc làm: 8.905 triệu đồng, tăng 1.432 triệu đồng so với đầu năm, với 623 khách hàng dư nợ.Trong năm cho vay với doanh số 2.116 triệu đồng 208 dự án vay vốn thu nợ 2.989 triệu đồng - Cho vay xuất lao động: 55 triệu đồng hộ vay, giảm 110 triệu đồng so với đầu năm Do ảnh hưởng suy giảm kinh tế toàn cầu, nhiều lao động làm việc có thời hạn nước ngồi khơng có việc làm phải nước trước thời hạn, nên dư nợ nguồn vốn giảm thấp so với đầu năm - Cho vay hộ sản xuất kinh doanh vùng khó khăn: 15.403 triệu đồng, tăng 727 triệu đồng so với đầu năm tỷ lệ tăng 34,47%, với 696 hộ dư nợ Trong năm cho vay với doanh số 10.368 triệu đồng, có 371 lượt hộ vay vốn thu nợ 5.593 triệu đồng - Cho vay nước vệ sinh môi trường: 11.074 triệu đồng, tăng 2.323 triệu đồng so với đầu năm tỷ lệ tăng 26,54%, có 2.768 khách hàng quan hệ với ngân hàng, năm xây dựng 862 cơng trình vệ sinh, với doanh số cho vay đạt 3.348 triệu đồng, thu nợ 2.198 triệu đồng - Cho vay học sinh sinh viên: 73.443 triệu đồng, tăng 26.516 triệu đồng so với đầu năm , với 3.833 hộ gia đình cịn dư nợ Trong năm cho với doanh số 21.728 triệu đồng, có 5.118 lượt hộ vay vốn thu nợ 226 triệu đồng - Cho vay hộ nghèo nhà ở: 40 triệu đồng, với hộ hỗ trợ vay vốn chương trình Tình hình cho vay, thu nợ, dư nợ qua năm 2010 – 2012: Chỉ tiêu Năm 2010 Năm 2011 Tăng giảm so với năm 2010 Năm 2012 Tăng giảm so với năm 2011 Tổng dư nợ Số hộ 4.513 3.883 +630 +13,96 3.438 Số tiền 47.16 55.02 +7.854 +16,65 65.787 +10.765 514 75 -439 -85,4 221 +146 +194,67 76 357 +281 +369,74 320 -37 -10,36 Nợ hạn Trong Nợ khoanh -445 -11,46 +19,56 Lãi suất cho vay hộ nghèo từ năm 2003 đến nay: Lãi suất cho vay hộ nghèo Các xã vùng III, khó khăn Các xã cịn lại Từ 1/6/200331/12/2007 Từ1/1/200830/6/2009 Từ 1/7/2009-nay 0,45% 0,6% 0,65% 0,5% 0,65% 0,65% Quy trình cho vay phịng giao dịch NHSCXH huyện Quỳnh Phụ: Bước 1: Hộ vay viết Giấy đề nghị vay vốn kiêm phương án sử dụng vốn vay gửi tổ Tiết kiệm vay vốn Bước 2: Tổ Tiết kiệm vay vốn bình xét hộ vay vay gửi danh sách gia đình đề nghị vay vốn lên Uỷ ban nhân dân xã, thị trấn Bước 3: Uỷ ban nhân xã, thị trấn xác nhận chuyển danh sách lên NHCSXH Bước 4: NHCSXH xét duyệt thông báo danh sách hộ vay, lịch giải ngân, địa điểm giải ngân cho Uỷ ban nhân dân xã, thị trấn Bước 5: Uỷ ban nhân dân xã, thị trấn thông báo kết phê duyệt NHCSXH đến tổ chức Chính trị -xã hội Bước 6: Tổ chức Chính trị -xã hội thơng báo kết phê duyệt NHCSXH đến Tổ Tiết kiệm vay vốn Bước 7: Tổ Tiết kiệm vay vốn thông báo cho hộ vay biết kết phê duyệt NHCSXH, thông báo thời gian địa điểm giải ngân đến hộ vay vốn Bước 8: NHCSXH Tổ Tiết kiệm vay vốn giải ngân đến hộ gia đình vay vốn ... and data relating to credit performance for the poor at Quynh Phu Transaction Office • Describing the Office’s current situation of credit for the poor • Evaluating the effectiveness of credit. .. implementation of repaying the debt to the bank 4.3.3 For the central bank For recent years, the branch has received great attention of the VBSP for lending funds to support the poor and other beneficiaries... is evaluation criterion in terms of quantity in activities of credit The higher the rate is, the greater credit funds to serve poverty are; on the other hand, this rate evaluates the poor? ??s big