Emotional intelligence

MTD TRAINING EMOTIONAL INTELLIGENCE Download free eBooks at bookboon.com Emotional Intelligence 1st edition © 2017 MTD Training & bookboon.com ISBN 978-87-7681-600-1 Download free eBooks at bookboon.com CONTENTS EMOTIONAL INTELLIGENCE CONTENTS Preface Overview of Emotional Intelligence 1.1 Introduction 1.2 Theories of Multiple Intelligences 1.3 The Importance of Emotions 10 1.4 Emotions and the Brain 12 Why Emotional Intelligence Matters in the Workplace 14 2.1 Introduction 14 2.2 Case Study Examples 16 Models of Emotional Intelligence 20 3.1 Introduction 20 3.2 The Ability-Based Model 20 3.3 The Trait Model of EI 21 3.4 Mixed Models of EI 22 www.sylvania.com We not reinvent the wheel we reinvent light Fascinating lighting offers an ininite spectrum of possibilities: Innovative technologies and new markets provide both opportunities and challenges An environment in which your expertise is in high demand Enjoy the supportive working atmosphere within our global group and beneit from international career paths Implement sustainable ideas in close cooperation with other specialists and contribute to inluencing our future Come and join us in reinventing light every day Light is OSRAM Download free eBooks at bookboon.com Click on the ad to read more CONTENTS EMOTIONAL INTELLIGENCE Self-Awareness 24 4.1 Introduction 24 4.2 Emotional Self-Awareness 25 4.3 Accurate Self-Assessment 28 4.4 Self-Confidence 31 Self-Management 33 5.1 Introduction 33 5.2 Self-Control 33 5.3 Trustworthiness 37 5.4 Conscientiousness 38 5.5 Adaptability 39 5.6 Achievement Orientation 39 5.7 Initiative 40 Social Awareness 41 6.1 Introduction 41 6.2 Empathy 41 6.3 Organizational Awareness 44 6.4 Service Orientation 45 Social Skills 46 7.1 Introduction 46 7.2 Influence 46 7.3 Leadership 47 7.4 Developing Others 48 7.5 Communication 48 7.6 Change Catalyst 49 7.7 Conflict Management 49 7.8 Building Bonds 50 7.9 Teamwork and Collaboration 51 Resources 52 Download free eBooks at bookboon.com PREFACE EMOTIONAL INTELLIGENCE PREFACE We all know someone who is incredibly bright and yet cannot seem to pull their life together he brilliant student who lunks out of university, or the incredibly intelligent worker who can’t seem to get ahead in their company We know from our familiarity with them that they have a good to superior intelligence level, but that doesn’t seem to be enough to ensure success And at the same time, we can probably describe in some form why we feel these people have not been successful Our descriptions would include certain traits or behaviors that have nothing to with intelligence Over time, scientists have begun to study why standard intelligence along isn’t enough to predict performance in an individual hey have realized that there is another type of intelligence that isn’t related to the standard cognitive intelligence – it’s called emotional intelligence his textbook will cover what emotional intelligence is, how you can discover what your own EI actually is and how, by understanding your own emotions and those of others, take your leadership and management skills to the next level Sean McPheat, the Founder and Managing Director of management development specialists, MTD Training is the author of this publication Sean has been featured on CNN, BBC, ITV, on numerous radio stations and has contributed to many newspapers He’s been featured in over 250 diferent publications as a thought leader within the management development and training industry MTD has been working with a wide variety of clients (both large and small) in the UK and internationally for several years Download free eBooks at bookboon.com PREFACE EMOTIONAL INTELLIGENCE MTD specialise in providing: • • • • In-house, tailor made management training courses (1–5 days duration) Open courses (Delivered throughout the UK at various locations) Management & leadership development programmes (From days to years) Corporate and executive coaching (With senior or middle managers) MTD provide a wide range of management training courses and programmes that enable new and experienced managers to maximise their potential by gaining or reining their management and leadership skills Our team of highly skilled and experienced trainers and consultants have all had distinguished careers in senior management roles and bring with them a wealth of practical experience to each course At MTD Training we will design and deliver a solution that suits your speciic needs addressing the issues and requirements from your training brief that best its your culture, learning style and ways of working Our programmes are delivered when and where you need them! We believe that training should be fun, highly interactive and provide “real world” practical techniques and methods that you can use back in the oice – and that’s exactly what we provide Download A FREE Self Study Management Course Please visit our website www.m-t-d.co.uk for further details about the services that we ofer and to also download a FREE Self Study Management Course Contact MTD: Online: Web: www.m-t-d.co.uk Email: info@m-t-d.co.uk Telephone: From he UK: 0800 849 6732 International: ++ 44 800 849 6732 Download free eBooks at bookboon.com OVERVIEW OF EMOTIONAL INTELLIGENCE EMOTIONAL INTELLIGENCE 1.1 OVERVIEW OF EMOTIONAL INTELLIGENCE INTRODUCTION We all know someone who is incredibly bright and yet cannot seem to pull their life together he brilliant student who lunks out of university, or the incredibly intelligent worker who can’t seem to get ahead in their company We know from our familiarity with them that they have a good to superior intelligence level, but that doesn’t seem to be enough to ensure success And at the same time, we can probably describe in some form why we feel these people have not been successful Our descriptions would include certain traits or behaviors that have nothing to with intelligence The study of emotional intelligence has its roots in the work of Darwin, who posited that emotional expression was essential for survival Over time, scientists have begun to study why standard intelligence along isn’t enough to predict performance in an individual hey have realized that there is another type of intelligence that isn’t related to the standard cognitive intelligence – it’s called emotional intelligence Emotional intelligence is a relatively new subject of study, though its roots go back to the time of Darwin, who posited that emotional expression was essential for survival But what we mean when we talk about emotional intelligence? he fact is that there are numerous ways of deining emotional intelligence But for now, let’s say that it is the ability to be aware of your emotions and the emotions of others and then to use that knowledge to help manage the expression of emotions so that they foster success instead of cause roadblocks hose who have high levels of emotional intelligence, or EI for short, are able to understand the physical, mental, and social impact that negative emotions have on their bodies, minds, relationships, and ability to pursue and achieve goals hey then are able to moderate their own emotions so that their emotions support their activities and enhance their quality of life Emotional intelligence involves a combination of competencies which allow a person to be aware of, to understand, and to be in control of their own emotions, to recognize and understand the emotions of others, and to use this knowledge to foster their success and the success of others Download free eBooks at bookboon.com OVERVIEW OF EMOTIONAL INTELLIGENCE EMOTIONAL INTELLIGENCE People with highly developed EI are proven to be more successful in the workplace because they can understand their emotions and why they behave the way that they behave hey can use their emotions as clues to what their body and mind are trying to tell them And they can use their EI to truly understand others and their points of view When they wield this kind of tool, they can overcome the kinds of emotional obstacles that tend to stop us all hey can understand why others feel the way that they feel and why they are doing what they are doing, and use that knowledge to help others perform at their best hey can resolve conlict quickly and recover from setbacks with aplomb hey are good in a crisis, strong at communicating, and successful where others fail Later in this ebook, we’ll look in more detail at some real-life examples of how EI can help you in the workplace But now, let’s look at how emotional intelligence is diferent from our traditional ideas about intelligence 1.2 THEORIES OF MULTIPLE INTELLIGENCES Until the last century, the understanding of intelligence was strictly related to cognitive functions such as memory, learning, and problem-solving However, scientists had begun to understand by the 1900s that non-cognitive aspects of intelligence also exist For example, E.L horndike described a type of social intelligence that was related to managing and understanding others In 1940, David Wechsler further developed the concept of non-cognitive intelligence by arguing that no full deinition of intelligence could exist until we were able to fully deine those aspects that were not related to traditionally measured cognitive skills hen in 1983, Howard Gardner published a groundbreaking work entitled Frames of Mind: he heory of Multiple Intelligences He argued that people have more than one type of intelligence, and that these types of intelligence were also actually cognitive in nature, yet could not fully be deined by current models such as standard Intelligent Quotient (IQ) tests His model for multiple intelligences focused mainly on: • Intrapersonal Intelligence: the ability to understand one’s own feelings, motivations, and fears) • Interpersonal Intelligence: the ability to understand others and their desires, motivations, and intentions Howard Gardner’s work proposed two additional types of intelligence: Intrapersonal Intelligence and Interpersonal Intelligence Download free eBooks at bookboon.com OVERVIEW OF EMOTIONAL INTELLIGENCE EMOTIONAL INTELLIGENCE Gardner believed that these additional intelligence types were just as important as traditional intelligence in predicting performance and success So although the term emotional intelligence wasn’t being used at the time, the concept was being explored It wasn’t until 1985 that the term emotional intelligence was irst used in the sense that we use it today, to describe these additional types of intelligence he term was used in the doctoral thesis of Wayne Payne, A Study of Emotion: Developing Emotional Intelligence From this point, the ield has become rich with diferent models for deining emotional intelligence Daniel Goleman’s model of emotional intelligence, published in 1995, is the most widely recognized model in use today However, there is one model which has become the most widely recognized as accurately describing the concept of emotional intelligence It was published in 1995 by Daniel Goldman in his book Emotional Intelligence: Why It Can Matter More than IQ It was after the publication of this bestseller that the term emotional intelligence became widely used 1.3 THE IMPORTANCE OF EMOTIONS As Darwin theorized, researchers have learned that emotions serve a biological purpose hey signal to us when there is something wrong or when our needs are not getting met When we need something that we are not getting or that we’re not getting regularly, we will feel a negative emotion his could be anger, fear, disappointment, depression, or any other negative emotion Emotions serve a biological purpose – they tell us when our needs are not being met here are social, mental, and even physical consequences to our ability to deal with our emotions Since our emotions are a way our body can talk to us, we ignore them at our own peril Not only will ignoring emotions ensure unhappiness, but it can lead to physical illness and even early death It has been found that not only are people with a high level of EI more successful in their careers, but they also are healthier, happier, and enjoy better relationships with others Download free eBooks at bookboon.com 10 ... eBooks at bookboon.com 19 MODELS OF EMOTIONAL INTELLIGENCE EMOTIONAL INTELLIGENCE MODELS OF EMOTIONAL INTELLIGENCE 3.1 INTRODUCTION When deining emotional intelligence, one faces the challenge... additional types of intelligence: Intrapersonal Intelligence and Interpersonal Intelligence Download free eBooks at bookboon.com OVERVIEW OF EMOTIONAL INTELLIGENCE EMOTIONAL INTELLIGENCE Gardner... Emotion: Developing Emotional Intelligence From this point, the ield has become rich with diferent models for deining emotional intelligence Daniel Goleman’s model of emotional intelligence, published