p.4 Singapore Cultural differences Points of arrivato Greeting and Welcome -the first Welcoming visitors Arrival information Greeting and Car hire Makes of car you are studyi ng Car hire
Trang 2Contents
It's my job IWhere Customer care Find out Listening Reading Speaking Writing Language spot Vocabulary Pronunciation in the world?
1 Arrivals p.4 Singapore Cultural differences Points of arrivato Greeting and Welcome -the first Welcoming visitors Arrival information Greeting and Car hire Makes of car
you are studyi ng Car hire dialogue Cape Town arrival airport movingon
information
2 A place to stay p.12 Grzegorz Rosinski Welcoming guests Survey about Registration Client perceptions Registering new Hotel information Where things are New arrivals Highlighting key
The staff structure Hotel services Tell mewhere of hotels
3 Tourist information services p.20 Copenhagen TIC Assessing customer Information Tourist information Tourist Information Giving information Recommendations Giving directions Information types Linking words
Recommending and promoting
4 Holiday rep p.28 Ameli Destivelle Have you got the Tipping A rep for all Resort A day in the life of Local 'tips' Advice and Holiday health Pronouncing
Welcometo Tips on tipping paradise!
5 Eating out p.36 eN Tower, Toronto What do you say? Regiona I food / Our national dish Food tourism Taking an order The food of my Describing food Food: ingredients Ii:/, /;,:/; /0
food fest iva Is Describing dishes The traveller's I'm very sorry region Relative clauses- and preparation
6 Rural tourism p.44 Eduardo Barroso Encouraging Acountrythat Loca I people and Ask someone who Receivi ng ca m pers Welcome- Making predictions Resources for rural High I ighti ng
customers to be offers rural tourism rural tourism has been there Giving information Bienvenue- tourism words to confirm sensitive to the
environment
campsite Forecasti ng the
Trang 3Writing bank p.S2 1 Report writing 3 Public notices 5 Reporting incidents 2 Information leaflet 4 Email job application Writing bank key p.S9
7 Attractions and events p.60 Alcatraz Different cultures, Four attractions in Describing a Trends in visitor Bringing Th ree fest iva Is The Passive Types ofvisitor leII, I:m/, 1I'd1
People and faci I ities at attractions
8 On tour p.68 LucyTovchikh Personal Job opportunities / From tour guide to Three tours Checking the Preparing notes for Explaining Standards of Highlighting
appearance training / tour manager schedule commentaries arrangements performance words to show
9 Hotel entertainment p.76 MGM Grand Las Customers of all Activities for Making a water ball What's on today Preparing a daily Email application Indefinite pronouns Something for Consonant groups Vegas ages different age Getti ng the job Working with kids programme Helping kids to everyone with /s
make things
10 Specialized tourism p.84 Photoventures Cross-cultural Specialized tourism Special request What is niche Four specialized Report on Respondingto Describing Stress in
misunderstandings in your region Disabilityaccess tourism? tours specialized tourism special requests disability compound nouns
11 Business travel p.92 Metropol ita n Cultural awareness Business travel in The needs of the Culture gUide Comparing A conference Describing Business travel The consonants Hotel Nikko New your country business traveller Business travel and conference centres enquiry dimensions, terms Ip/, IV, and Iki
facilities
12 Checking out p.lOO Abdol Sadeghi Quality standards Receptionist duties Life in the front Check-out Solving problems Reporting to the Respondingto Front office duties Understanding
Common problems Unsolicited out Can I have my bill? feedback
Trang 44 Unit 1
Takeoff
Look at the photos 1 Where are they?
Z What type of tourist or visitor is being welc?med in each case?
Reading Welcome - the first encounter
1 Match the words with their dictionary definitions
arrive, especially a friendly one d something that has happened to you, often unusual
or exciting Z Read the text Which subtitle do you think is the best?
• Tourism: the encounters industry
• Tourism: the experience industry
• Tourism: the hospitality industry
• Tourism: the welcome industry 3 Which of the six points (a-f) would include this advice?
1 Offer to carry a bag, to get a drink, to open the door, anything to show you're there to help
2 Do your research - know who you're meeting, know where you're going
3 Have confidence in your abilities and personality 4 There are many ways of greeting in different
countries, but the smile is universal 5 Dress appropriately - be smart, clean, and tidy 6 Find out about the person you're with, and ask them
about themselves 4 Can you think of more advice to add to the list above?
An introduction to worki ng in tourism
people, with places, and with experiences And the
easier
Wherever it takes place, the rules are the same: