chapter 10 mrs vicky freight forwarding

WHAT IS E-COMMERCE?A major factor in the evolution of the Web is Electronic Commerce: the ability to buy, sell, and advertise goods and services to customers and consumers A broad defi

Welcome to CHAPTER 10

CHAPTER 10 INFORMATION & COMMUNICATION TECHNOLOGIES

Learning Objective:

The learners will be able to identify e-commerce, e-booking, e-freight,

E-CUS, e-mail, RFiD and their benefits Contents

e-commercee-bookinge-freighte-CUSe-mailRFiD

WHAT IS E-COMMERCE?

A major factor in the evolution of the Web is Electronic Commerce: the ability to buy, sell, and advertise goods and services to customers and consumers

A broad definition of e-commerce is used by the UK government (

E-cmmerce@its.best.uk, 1999): “E-commerce is the exchange of

information across electronic networks, at any stage in the supply chain, whether within an organisation, between businesses, between businesses and consumers, or between the public and private sector, whether paid or unpaid”

Concerns in E-commerce Development

The potential for global electronic commerce is immense; much of this potential is and will be realized by the continued development of Web technologies During this process, some concerns are raised which have drawn much of the attention

One concern in the development of Electronic Commerce on the Web is the trust that can be placed in the provenance, reliability, security and privacy of information available from or transferred over the internet Another concern is the need for low friction commerce transactions allowing quality and ease of use for consumers, a key factor of the future of Electronic Commerce

Components of E-commerce

E-commerce is an online trading mechanism in which all the business activities are carried out exclusively on the internet through a secure and reliable web site Since internet is the fastest medium for businesses regardless of their localities, more people prefer to use E-commerce mechanism to expand their business and to buy and sell product online

The e-commerce components are features that are very essential for the success of this mechanism of trade and business E-commerce cannot survive and propagate without managing these critical components

Components from Commercial Perspectives

Most carriers, particularly in international shipping and airfreight, have integrated the latest information technology into their

original booking system, and have moved it online

 The online website offers interactive booking, on a real time

basis

 Besides, it allows customers to retrieve the latest news

affecting international shipping and air carriage, request a quote

on line, track and trace shipment from origin to destination, as well as review the very latest sailing or flight schedules

 In 2004, IATA launched a project, IATA e-freight,

designed to eliminate the need to produce and transport paper documents for air cargo shipments by moving to a simpler, industry-wide, electronic, paper-free environment

 It is estimated that 100% simpler, electronic, paper-free

air cargo shipping will save the industry US$ 1.2 billion

per year

 Average of 38 documents per shipment at a paper

production and processing cost of US$30

 Paper used in processing shipments every year could fill

39 747-400 freighters

 35 million MAWB (2004) ~ +6%/year

 25 years ago it took 6.5 days on average to send a

shipment internationally, today this average has not significantly altered

 Customs declaration is one of the earliest documents

that have been computerized One of the reasons was that the Customs face a large

amount of documents in everyday business, the documents might be in different format from all the parties related to the same shipment

 Document stadardization is of the utmost importance to

reduce the huge amount of paper work

 The second reason was that computerisation of the

Customs declaration largely improved the customs efficiency in work, so that documents would not be

stuck in any node of the information chain, arriving at the destination later than the cargoes

 Most Customs declarations are sent via EDI messages

E-CUS

 Email is a well-known method of sending and receiving

electronic messages over the Internet

 It has been available across the Internet for over 20

years Advantages of email include the fast speed, low cost,

multiple copies, possibility of auditing, data sharing and group work

 The latest email packages include multimedia too

 Microsoft Office is also the most popular office system

application Microsoft Outlook is the email programme within Office

 Microsoft Outlook is an email program that can also be used

as a personal information management system

 Outlook is primarily used to send, receive and store emails,

but it can also serve as a personal information management tool

 Microsoft Outlook includes daily, monthly and weekly

calendars, address books for storing contacts, an area to keep typed notes, task reminder features and a full journal…

 Outlook can be used on a single computer, or it can be

used on an exchange server so that multiple users can access all of its features at once

Microsoft Office Outlook has the

 By setting the filtering level to “high”, the spam filters can be used

effectively to sort out the junk emails and move the unsolicited

spam to a “Junk E-mail” folder automatically

 Outlook offers “Search Folders”, which automatically contain all

items matching certain criteria

What is RFID?

RFID Components

How it works?

WHAT IS RFID?

 RFID – small electronic devices consisting small chip

and antenna New introduction of the AIDC technology in logistics Keeps track of almost everything, especially for those

assets that moves with cargo Components: Tag/Label/PCB, Antenna, Controller

RFID Components

 RFID employs Radio Frequency Communications to

exchange data between the memory microchip and a host computer

 An RFID system typically consists of a “Tag/Label/PCB”

containing data storage, an Antenna to communicate with the Tag, and a Controller to manage the

communication between the Antenna and the PC

End of MODULE 1INTRODUCTION TOFREIGHT FORWARDING

Q & A