báo cáo thực tập ra trường apprentice report on sales staff at toan tre limited liability company

Lan, an employee of Sales Department, although very busy with his duties, took the time to support, guide and guide him during his apprenticeship as well as working.. Every year, Dong Na

2 DONG NAI UNIVERSITY it,

FOREIGN LANGUAGE FACULTY de :

ADVISOR’S NAME: NGUYEN VAN NAM

oa ` DONG NAI UNIVERSITY Ỷ

FOREIGN LANGUAGE FACULTY TÊN

APPRENTICE REPORT ON SALES STAFF

AT TOAN TRE

(Limited Liability Company)

ADVISOR’S NAME: NGUYEN VAN NAM STUDENT’S NAME: DO THI MY TIEN ID: 1194030255 CLASS: DHNNA09G ACADEMIC YEAR: 2020-2023

UBND TINH DONG NAI CONG HOA XA HOI CHU NGHIA VIET NAM TRUONG DAI HOC DONG NAI Doc lap — Tw do — Hạnh phúc

Biên Hòa ngày 20 Tháng 6 năm 2023

BIEN BAN CHAM BAO CAO THUC TAP

Ho và tên sinh viên: ĐỖ THỊ MỸ TIÊN

Sinh ngày: 29/07/2001 Lớp: DH09NNAG Khoa: Ngoại ngữ

Thực tập tại: Công ty Trách nhiệm hữu hạn TOÀN TRẺ

CHỮ KY GIAM KHAO 1 | CHU KY GIAM KHAO 2 | NHAN XÉT CHUNG

Nguyễn Văn Nam Nhâm Thị Thu Nga

ACKNOWLEDGEMENT

First of all, I would like to express my deepest gratitude to Dong Nai University, especially Mr Nam and the teachers who are working at the Faculty of Foreign Languages for giving me the opportunity to practice and develop develop yourself through this program I am extremely grateful to the dedicated teachers of the foreign language department for providing me with valuable knowledge base and useful skills

to apply in real-life situations Thanks to that, I was able to solve, study and work with many professional colleagues during 2 months at Toan Tre company

In addition, I would like to express my sincere thanks to my colleagues and teachers for guiding and helping me during my internship period as well as helping me to complete the report | would not have been able to complete this report without the generous support of many individuals and organization Especially, Mr Lan, an employee of Sales Department, although very busy with his duties, took the time to support, guide and guide him during his apprenticeship as well as working

Although I put a lot of effort into finishing this graduation internship, there will unavoidably be accidental omissions As a result, 1 would appreciate feedback from the professors and the siblings from the study business department so that I can learn from my experiences and have a foundation from which to best position myself for future growth

I sincerely thank!

Table of contents

CHAPTER 1: INTRODUCTION cece en eeteeeeettestesntesneesteesieeenteees l

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2.2 DUTY 2:Consultation & support for the contract signing 14

2.3.1 Support for customer care departineit óc 22c 122122212212 17 2.3.2 Support for warehouse department to make the delivery note 18 2.4 DUTY 4 : Assist in drafting monthly digttal business results reports 20

CHAPTER 4: CONCLUSION Q0 0 122 2222222221222212221111121 2t re 24 1.SUIMTRAFV - 1 20021222112 12211 1115311151211 11551 11112111 9111110111 11 kg TH nh 24 2.Lessons learned - c1 t1 1211211 12112111111 1011 1111111111 1111 111 H51 H111 TH k1 11 ke 24

CHAPTER 1: INTRODUCTION

1 Meaning of apprenticeship

Dong Nai University is one of the universities with the oldest education in Dong Nai province with a large team of teachers, enthusiastic and dedicated to students The teaching staff is always dedicated to teaching students Every year, Dong Nai University in general and the Department of Foreign Languages in particular organize internship programs for final year students to create conditions for students to have the opportunity to apply what they have learned at school in practice Moreover, the professional internship program also helps students improve their abilities and orient their future careers

Internship period provides students with an opportunity to gain valuable experience such as learn about how the organization sustains and the beneficial activities of a company This is a great time to get to know and learn in a new environment, have the opportunity to meet new people, create many new relationships moreover for me this internship is not only an opportunity to learn new skills but also an opportunity to improve myself as well as an opportunity to define future work.For a few students, sometimes they consider it a boring time, and not very important However, the rest still consider this a good time to develop themselves in a completely new environment

2 Content of the internship

I'm an intern at a limited liability corporation nght now A limited liability company called Toan Tre refers to the business My internship lasted for roughly 8 weeks, from April 24 until the beginning of June I worked as an intern in a support job for the company's office work for the first eight weeks of my apprenticeship I understand the process of checking the number of orders going every day, the process of checking orders by region and the fastest way to check the parameters At each stage of preparation, we must first use many different skills, not only taking notes but also applying many guest skills In addition, interns also have the opportunity to interact with work in the most practical way possible, this is an important factor to become an office worker

Finally, an apprenticeship teaches students how to accept responsibility for their actions and how to modify their viewpoints and attitudes At work, mistakes are

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possible, but what really matters is that you've taken something away from the experience that will help you in the future The goal of the graduate internship is to use practice to enhance one's grasp of professional work, get in-depth knowledge of particular professions and positions within the internship agency, strengthen opinions, and in still a greater feeling of responsibility at work

After this 2 month internship I have drawn a lot of experience as well as achieved some results beyond my expectations After doing an internship, I think the first result

it brings is to help me gain the opportunity to cultivate practical knowledge, the second 1s to know how to allocate time and manage time in the best way This is also an opportunity to do your first lesson in time management Exactly what Mr.Nam taught that time management is extremely important and helps me a lot in the process of working in the community

During the file implementation process at the company, because | was a trainee, I was given priority to come half an hour after the company's fixed working hours, my first impression when I came to work at the company was to receive Very enthusiastic help from the brothers and sisters in the office, everyone is very dedicated to guide

One of the biggest results that I received after the internship is that my communication skills have improved significantly after the internship, before when I was communicating, I was quite self-conscious and didn't know how to speak: speak clearly and confidently, but after practice I have become more confident

+ Meeting with the sales department to discuss the Mise i 23 requirements of the team leader during file

execution

+ Visiting departments in the company + Observing the work of sales staff Find out about | Sales

01-06/5/23 | Learning how to survey and find customers

+ Listening to instructions on how to answer customer questions

+ Conducting field research with colleagues Sales Week 3 08-13/5/23 + Learning how to collect customer information 5

+ Observing how to consult directly with customers + Answering the phone to record customer | Customer care Week 4 information to report back to sales staff

+ Familiarizing yourself with the contract signing process

k5 + Supporting sales staff to get information and save | Sales

lo /5/23 customer information after signing the contract

+ Reporting the contract work and transfer the contract to the sales manager for review

+ Learning how to categorize delivery notes Warehouse Week 6 + Supporting to make delivery notes with the

29/5-3/6/23

warehouse department + Continuing to make delivery notes for all orders in | Warehouse Week 7 05-10/6/23 the month ‘

+ Learning how to make monthly report Sales Week 8

CHAPTER 2: OVERVIEW OF THE COMPANY

1 Introduction of the company

® The name of company: Toan Tre Co.,Ltd

® Address: Y7B - Quarter 4 - Tan Hiep Ward - Bien Hoa City - Dong Nai Province

© Tell: 02518878240(241)

¢ Legal representative: Nguyén Thuy Hién

© Fax:02518878242

¢ Sales manager: Mr Lan

® Email address : duclan20711@gmail.com

© Website: vanphongphamdongnai.vn

¢ Type of company: Commercial

Toan Tre Company Limited was established on August 1, 2008 Over the years, the company in charge of Toan Tre has gradually grown and developed non-stop, taking the lead in commercial trends in cosmetic office services, negotiating, finding and attracting many potential customers

Inheriting more than 14 years of experience in the field of stationery business, Toan Tre Co., Ltd has quickly promoted the proactive advantage of the new model and the dynamism of its staff both experienced and young, continuously developing with steady annual growth in terms of both scale and scope of activities, quality and services

The company has 14 years of industry experience, 50 employees, | office, and many

partners

Although it is a small company, the number of orders every day is very much People with average incomes are the customers that the company always targets Each product reaches consumers with quality assurance towards the needs and tastes of consumers at

a reasonable price along with a professional working style The company constantly improves quality and keeps pace, trend of the times Besides, Toan Tre company belong to the type of product business specializing in trade and services, the main distribution market is concentrated in the South

2 Business Activities

a) Business markets

° 2008- started with a relatively small scale with about 12 members

° 2010- Research and develop the market by expanding the business products more diversified Objectives to compete with other businesses

° 2012-1015 A period of strong and comprehensive development of the system, preparing for a solid development step and asserting a foothold in the market Besides,

in 2012, the company also targets the market of supplying spare parts for automobiles and car engines

° 2000-2016 Toan Tre's launched a series of new products to serve the needs of each age group and expanded the system to the consumer market by opening more access and promoting products as well as providing good transportation services most 1n the neighboring areas and the Central Highlands such as Dak Nong and Dak Lak

° From 2018 to now, the company has focused on developing related products and focusing on office-related items such as providing study lights, brush pens In addition, on holidays of the year, the company receives gift boxes for establishments

to create meaningful gifts for the big day

3.Capitals

+2006 started to establish the company with the capital of 10 billion VND The company was established under the main management of 2 people including the chairman of the board of directors the position of general director, and the second position is the deputy general director who contributes the second capital in the

company

+At the beginning of August 2008, Toan Tre Co., Ltd began to expand its business and received a business registration certificate in Dong Nai province

4.Personnel

Since the establishment of the company with a staff of about 12 people after 14 years

of operation Up to now, the total number of employees of the company is 50 people The company's personnel structure is divided into 2 types: unskilled labor and skilled labor

“+ Total number of employees and workers at the company

-Total:50 members (in April)

-Included:

+ General Director: 1 employee

+ Vice Director : 1 employee

+ Accounting & Finance Dept:5 employees

+ HR Dept: 4 employees

+ Business Dept: 5 employees

+ Planning Dept: 7 employees

+ IT Dept: 4 employees

+ Purchasing Dept: 5 employees

+ Export Sales Dept: 4 employees

+ Warehouse Dept :8 employees

+Shipping Dept: 6 employees

5 The organizational chart

- General Director:Chairman of the Board of Directors duties general director )Taking charge of all company personnel while directing all efforts and collective knowledge toward the common objectives and advantages of the Toan Tre community Keep an eye on all company activities, evaluate how well they are being completed in comparison to the goals they have been given, and act quickly to correct, prevent, and handle infractions Encourage and recognize personnel at all levels for their high level

of self-discipline and sense of responsibility at the same time

- Vice Director: To manage and make decisions regarding the work in the Director's absence, carry out the approved duty Support the departments, organize the budget, and create a plan to guarantee the process runs smoothly Talk to the Director and go over your alternatives so you can decide on the best course of action

- Accounting and Finance Department: Provide timely, complete, and accurate information, reports on the financial status, utilization of expenses efficiently, and business activities of the company, and advise the Board of Directors on these matters Organize, balance, and have ready financial resources to support manufacturing and commercial operations quickly The inspection and control system should be set up and perfected Plan the organization of the company's financial accounting-related Inspection, control, and audit operations

- Human_Resources Department: Coordinate the implementation, evaluation, and oversight of activities related to human resource management, including those involving resource organization, selection, use, planning, training, and development

To ensure the administration of administrative regulations in the activities of the entire organization, closely cooperate with functional departments such as the Accounting and Financial Analysis Department and the Quality Management Department Conduct training sessions for company staff

- Business Department :is responsible for using a variety of tactics to market, distribute, and advertise the company's goods and services to customers In addition,

he serves as a consultant to the Board of Directors and collaborates with several corporate divisions, including the administrative, accounting, and finance divisions, to create business plans that would boost the company's expansion Growth and profitability from the digital sector are assisting the company's further development and growth Identifying, connecting, and creating a network of the company's ideal

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clients Maintaining and taking care of current clients in line with the established policy

- Warehouse Department:

The majority of production and business units today recognize the importance of the warehouse department since it manages the warehouse, keeps track of imports and exports, and makes sure inventory is always up to par

- Export Sales Department:

Maintaining communication and external relationships with the company's clients, in order to promote and foster favorable conditions for export commerce Safeguard the genuinely reasonable and justifiable interests and concerns of the company during negotiations with customers, and at the same time find the best solution to resolve conflicts of interest between the company and customers

- The IT department:

+Support work related to graphic design, website design, intranet, internal website management, email, technical issues

+Support other departments with technical expertise

+Manage the company's intranet system, transfer engineering software

+Troubleshooting the company's internal computer overall

- Purchasing Department:

Export sales department are received and processed by the purchasing department Organize the acceptance, execution, and supervision of the export, domestic, and outsourcing production in accordance with the yearly production and business plan established by the Board of Directors approval Create a manufacturing schedule, demand domestic supplies, import machinery, equipment, production tools, and spare parts Organize the work of chemical norms In order to properly service the manufacturing units, check and control every part of how the units are operating in

terms of production plans and material plans Manage and keep an eye on your supply inventories, both for raw materials and finished goods

CHAPTER 3: CONTENT

LJobs/duties delivered in the company

During 2 months apprentice at Toan Tre , | was allowed by the company to work in the Sales Department of the company I had several assignments from my instructor Four primary jobs as well as extra duties are included:

in the past, this role calls for greater expertise, accountability, and lack of subjectivity

As a result, starting with the first job instruction, I had to closely watch the entire work process Fortunately, I have the chance to take part in the day-to-day activities of working with the sales team so that ] can comprehend and benefit from my colleagues -After eight weeks of an internship, it is incredibly helpful to observe and pick up tips from others in the sales department because everyone has specific responsibilities there Being an intern at this department, my major duty in the first two weeks is to observe and keep track of orders for modest jobs

- I didn't take on a lot of duties in the first two weeks I literally just do easy, inexpensive duties like cleaning the office, counting the amount of goods in a particular order, creating paperwork, and entering data into the system effort

-My start time is 7:30 am, but I always come 30 minutes early for a variety of reasons, including time management training and to eat breakfast I can eat breakfast at my lunch break when I go to school, but when I go to work, I always make the decision to eat breakfast early to prevent interfering with work When I originally started working

at the company, there were just a few people in the office

» Practice

- The two-month apprenticeship gave me a better understanding of what a professional workplace is like Each phase, from preparation to duty completion, has a distinct goal and calls for a certain set of abilities and attitudes Finally I felt ready to put what | had learnt from my followers and coworkers into practice after two weeks

of observation

-] get up at 5:30 in the morning, get behind the wheel at 6:10, and be at the office at 7

am to ensure that I will be there on time I have some basic work to perform in the next thirty minutes:

+ Keep the office clean and bright by opening the window curtains and ensuring that the tables and chairs are always in good condition

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