food court business operations in the commercial

12 Figure 9: Mockup - Purchasing gift card: Choose payment method .... - The main functions of the system include: Buy gift card, choose food and scan gift card to pay, Scan gift card to

VIETNAM NATIONAL UNIVERSITY HO CHI MINH CITY UNIVERSITY OF ECONOMICS AND LAW

FACULTY OF INFORMATION SYSTEM

LECTURE: Vũ Thúy Hằng Members in group:

1 Nguyễn Thành Đạt – K184061975 2 Hoàng Kỳ Anh – K184060776

3 Hoàng Nguyễn Minh Du – K184060779 4 Trần Minh Hoài Đức – K164062282

Table of figures

Figure 1: Usecase Error! Bookmark not defined

Figure 2: Data Flow Diagram 6

Figure 3: Business Process Modelling Notation 6

Figure 4: BPMN of purchasing gift card 8

Figure 5: BPMN of ordering 9

Figure 6: BPMN of exiting 10

Figure 7: Mockup - Purchasing gift card: GC list 12

Figure 8: Mockup - Purchasing gift card: INACTIVE GC 12

Figure 9: Mockup - Purchasing gift card: Choose payment method 13

Figure 10: Mockup - Purchasing gift card: Input GC value 14

Figure 11: Mockup - Purchasing gift card: ACTIVE gift card 14

Figure 12: Mockup - Purchasing gift card: Entry success 15

Figure 13: Mockup - Purchasing gift card: Entry fail 16

Figure 14: Mockup - Ordering: Promotion 17

Figure 15: Mockup - Ordering: Menu 1 17

Figure 16: Mockup - Ordering: Menu 2 18

Figure 17: Mockup - Ordering: Cashier's order screen 18

Figure 18: Mockup - Ordering: Customer's order screen 19

Figure 19: Mockup - Ordering: Customize dish 20

Figure 20: Mockup - Ordering: Customer payment 21

Figure 21: Mockup - Ordering: Payment fail 22

Figure 22: Mockup - Ordering: Payment success 22

Figure 23: Mockup - Exiting: Cashier's order history screen 24

Figure 24: Mockup - Exiting: Customer's order history screen 24

Figure 25: Mockup - Exiting: Change 25

Figure 26: Mockup - Exiting: Pay overdraft 26

I Overview

1 Description:

- A food court service management system in commercial centers At there, customers only need to buy 1 gift card with the value that meets their needs Then they will be allowed to enter the food court area with many different courts with a variety of dishes When choosing food, customers just swipe the card and the balance in the card will be reduced That will make the dining experience of customers more convenient and quicker

- The main functions of the system include: Buy gift card, choose food and scan gift card to pay, Scan gift card to leave the area

- Besides, there are additional functions such as: Return the excess money in the card, collect more money when the customer exceeds the limit, 2 Objective:

- Create a new dining experience for customers

- Reduce service costs because the courts are sold in the form of take-away - Increase business efficiency of courts thanks to the resonance effect on each

other 3 Audience:

- Customers who have eating demands when shopping in commercial centers

- F&B brands want to become a member of the food court area - Commercial center wants to use the system

II Details

1 Usecase

Figure 1: Usecase

2 DFD

Figure 2: Data Flow Diagram

3 BPMN

Figure 3: Business Process Modelling Notation

a BPMN of purchasing gift card

Figure 4: BPMN of purchasing gift card

b BPMN of ordering

Figure 5: BPMN of ordering

c BPMN of exiting food court area

Figure 6: BPMN of exiting

- Sub function:

o Payment by cash o Payment by credit card o Check gift card list - Description flow:

o When the customers want to buy gift card The cashier will access the card list, choose a card with INACTIVE status then ask customers to choose the value of the card and payment method

Figure 7: Mockup - Purchasing gift card: GC list

Figure 8: Mockup - Purchasing gift card: INACTIVE GC

Figure 9: Mockup - Purchasing gift card: Choose payment method

o After finishing the payment, the data is saved to the database At this time, the gift card is switched to ACTIVE status and the cashier will hand over the card to the customers

Figure 10: Mockup - Purchasing gift card: Input GC value

Figure 11: Mockup - Purchasing gift card: ACTIVE gift card

o When the customers want to enter the food court area They have to swipe the gift card If the gift card is valid, the barrier will open and customers can enter food court area

Figure 12: Mockup - Purchasing gift card: Entry success

Figure 13: Mockup - Purchasing gift card: Entry fail

b Ordering: - Input:

o Gift card information o Select dish

- Output:

o Order details o Invoice - Sub function:

o Custom dish - Discription flow:

o After entering the food court area, customers can freely choose the kiosk according to their preferences At each kiosk, there will be screens showing promotions When customers enter the kiosk, the screen changes to the menu itself

Figure 14: Mockup - Ordering: Promotion

Figure 15: Mockup - Ordering: Menu 1

Figure 16: Mockup - Ordering: Menu 2

Figure 17: Mockup - Ordering: Cashier's order screen

Figure 18: Mockup - Ordering: Customer's order screen

o When choosing dishes, customers can customize dishes according to their needs

Figure 19: Mockup - Ordering: Customize dish

o When the dish selection process is completed, customers will see all the dishes they have chosen If nothing changes, the cashier will ask the customer to swipe the gift card to confirm payment

Figure 20: Mockup - Ordering: Customer payment

o Nếu phát sinh lỗi, hệ thống sẽ hiển thị cảnh báo cho cả khách hàng và nhân viên thu ngân Nếu quá trình thanh toán thành công, nhân viên thu ngân sẽ in hóa đơn cho khách hàng

Figure 21: Mockup - Ordering: Payment fail

Figure 22: Mockup - Ordering: Payment success

c Exiting:

o Payment by cash o Payment by card - Discription flow:

o When customers finish eating and wants to leave the food court area The customer will swipe and hand the gift card back to the cashier at the exiting door The screen displays the total order history of the customer and the balance of the card

Figure 23: Mockup - Exiting: Cashier's order history screen

Figure 24: Mockup - Exiting: Customer's order history screen

o If the customers don’t use all the value of the gift card, the cashier will return the excess money to the customer in cash

Figure 25: Mockup - Exiting: Change

o If the customers exceed the value of the gift card, they will be asked to pay more Customers have the right to choose the payment method

Figure 26: Mockup - Exiting: Pay overdraft

o Once the payment is complete, the data will be saved in the database The cashier prints the total bill for the customers The gift card will be returned to INACTIVE status and the value is 0