Nguyễn Qué Anh — 11190330 — Business English 61C59 salespeople currently employed in the Marketing and Sales department provideddata for the study on the factors influencing the happines
AN OVERVIEW OF TID COMPANY AND SALE INTERN
General information of TID Company o G5 5 55 5 5s 595 59555655589 9E 6 Brief introduction about TID Company (TID Company’s website)
1.1 Brief introduction about TID Company (TID Company’s website)
In brief, general information about TID Company is listed as follows.
Company English Name TRADING INVESTMENT AND DEVELOPMENT
COMPANY LIMITED Company Vietnamese Name | TID CO., LTD
Type of company Non-state limited liability companies with 2 or more members
Table 1 1 Basic information about TID Company
TID company is a company dealing in telecommunications, office, security and electronic equipment The company specializes in importing high-end electronic goods from foreign firms for domestic business for agents and individual customers.
This enterprise was among the first to import items from abroad for local use TID Company has always been the top business in the nation, despite the fact that this sort of business is now widespread and fiercely competitive in the country The company usually trades in switchboard phones, cameras, doorbells, HDVC players and other equipment of major brands such as Panasonic, Senao, Siemens, Honeywell
Business products are applied in many places such as houses, offices, government agencies, hotels, hospitals, apartments, etc Especially, most of TID Company's customers are agents, so the company is known widespread across the country TID Company has three headquarters in Ha Noi, Ho Chi Minh city and Da Nang city.
TID Company, which was founded in 1995, has always believed that the client is king when it comes to providing the finest service After over 30 years of growth, TID
Company now has a significant presence in the Vietnamese market.
Nguyễn Qué Anh — 11190330 — Business English 61C
Panasonic product sales come first TID Company was only starting out at this point and was looking for a means to offer foreign items to the Vietnamese people.
Official distributor of SENAO desk phones and walkie-talkies, which has many supporters among its clients The economy progressively improved.
Becoming Panasonic's authorized distributor and pioneer Panasonic in Vietnam At this point, TID Company's operations were secure, tax-code registered, and well-liked across the nation.
Becoming the official distributor of SIEMENS, TID Company leads the country in the field of telecommunications, office, security, and electrical equipment business.
Started expanding the business to add items such as HDVC heads and video bells TID Company is always looking for innovation to bring the latest equipment to customers.
Becoming the official distributor of Honeywell’s electrical and security equipment, TID Company has always been at the forefront of the electronic equipment business since then, now has hundreds of large and small dealers across the country.
With about 300-350 employees, TID Company divides into different departments to operate as shown in Figure | below:
Nguyễn Qué Anh — 11190330 — Business English 61C
HR Department Sales Financial Product
Figure 1 1 TID Company’s Organizational Structure (TID Company’s website)
The HR department is responsible for the effectiveness of the company’s human resources, both its current and prospective employees Their tasks include recruiting, managing, and other relating ones within the department.
(ii) Marketing and Sales Department
Along with playing a crucial role in product promotion and sales growth, the Marketing and Sales Department at TID Company is also responsible for marketing the company and building its brand.
(iii) Accounting and Financial Department
The Accounting and Finance Department is in charge of duties including doing research, analyzing data, and creating financial strategies It also oversees the efficient exploitation of capital sources and the formulation of financial predictions.
(iv) Shipping and Products DepartmentThe Shipping and Products Department oversees handling and shipping items to domestic agents as well as bringing commodities from other countries to Vietnam.
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Additionally, this department of TID Company is in charge of collaborating with overseas partners to import items into Vietnam.
1.1.4 TID Company’s Vision, Mission and Core Value
“Towards providing customers with safe, secure and convenient solutions.”
TID Company aims to become a leading company providing technology utilities to customers.
TID Company wants to bring the best telecommunications and technology products. Leading the country is one of the oldest and growing telecommunications companies In addition, TID Company wants to build a place where agents and customers are put first, have many good experiences in business.
The company’s motto has always been “All for good, good for all” TID Company believe that only through unity that we can reach the ultimate goals and be rewarded with our fruit of work Individualism may get you fast, but that will not last in the long run.
1.2 The Marketing and Sales Department at TID Company
SEO Content Customer Sales and visual service
Figure 1, 2 TID Company’s internal document (TID Company’s website)
The Marketing & Sales Department is responsible for all promoting, ensuring sales volume Attending agent training classes helps the sales staff not only sell but also
Nguyễn Qué Anh — 11190330 — Business English 61C maintain connections with clients In order to upsell or maintain touch with customers and agents to build a continuous loop, the customer service department will work with the sales department This ensures that TID Company always has a large number of loyal clients and salespeople.
1.3 Current situation of resources in Sale department
Although hiring salespeople does not need as much labor, suppliers' resources need time for training and acclimating to a workplace that is rather foreign to them with various bosses and coworkers Hence, TID Company governance anticipates hiring qualified and competent members.
Unfortunately, a small number of staff members abruptly quit each month, leaving vacancies that must be filled by new hires The human resources staff must thus locate substitute applicants in order to quickly transfer the duties Following a few brief informal chats with these members and gathering information from their coworkers about the reasons they decided to leave, "job satisfaction" emerged as the most popular response. The issue is now multifaceted, making it difficult for the organization to identify the causes and suggest remedies Thus, steps must be taken to look into and address the existing problem at TID Corporation.
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CHAPTER 2: LITERATURE REVIEW This chapter explores the theoretical underpinnings of the concept of "job satisfaction," including definitions, its significance, and variables that influence it in the workplace In addition, the study defines the word “salesperson" and the function of it.
Despite the word "work satisfaction" being widely used in research and daily life, there is still no agreement on what exactly it entails In fact, there is no clear definition of what a job entails As work is a universal human activity, it is vital to assess its nature and significance before determining job satisfaction Many authors have defined job satisfaction in a variety of ways The most often used definitions of job satisfaction are addressed in the material that follows.
According to Hoppock (1935), if a variety of psychological, physiological, and environmental factors come into play, a person might really claim to be pleased in their current situation (Hoppock, 1935) This point of view maintains that, despite the influence of many external factors, one's feelings about one's employment remain an internal concern In other words, a sense of completion is created by a number of factors that contribute to job satisfaction.
Job satisfaction is defined as a range of feelings regarding one's employment, including both good and negative ones A worker brings his own set of needs, goals, and experiences when he joins a commercial enterprise All of these factors contribute to shaping expectations that he had previously disregarded Job satisfaction is a gauge of how fair expectations are in proportion to actual results The degree of job satisfaction of an individual is highly correlated with their conduct at work (Davis et al.,1985).
Job satisfaction is another term for the feeling of achievement and accomplishment a person has while working It is frequently held that it has a close connection to both productivity and general wellbeing Work that a person likes doing, doing it effectively, and getting paid for it are all necessary components of a satisfying job In addition, a person's passion and love for their work are both indicators of job satisfaction Gaining recognition, salary, promotion, and other goals that result in a sense of fulfillment heavily rely on job satisfaction (Kaliski,2007).
Mullins (2005) asserts that the concept of job satisfaction is multifaceted and nuanced, and that it might mean various things to various individuals The basis of this connection is uncertain, however job satisfaction is usually related to motivation.
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Motivation and satisfaction are not the same thing It's more of a mindset or internal condition to be satisfied at work It could, for instance, be connected to a sense of accomplishment on a personal level, whether it be quantitative or qualitative (Mullins, 2005) We believe that job satisfaction is a sensation that arises from the belief that one's employment meets one's material and psychological demands (Aziri, 2008).
A few Vietnamese-based studies have produced some excellent concepts. According to Dao Trung Kien, job satisfaction can be characterized as satisfied with certain aspects of the job or general job satisfaction (Dao Trung Kien,2014) Employee satisfaction is defined as the condition in which workers feel enthusiastic, at comfortable, and react favorably to aspects of their workplace (Phong, 2015) Nga and Chien (2016) define job satisfaction as the condition in which employees feel fulfilled and satisfied while carrying out tasks that have clear efficiency goals and orientations This condition is influenced by three combined factors, namely the expected value of the job, the means of work, and the compensation for labor performed in the organization.
A model of work satisfaction developed by Christen, Iyer, and Soberman (2006) includes the following elements: job-related factors, role perceptions, job performance, and company performance.
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Figure 2 1 Christen, Lyer and Soberman model of job satisfaction (Chistan ET 2006)
The work satisfaction model offered by Lawler and Porter (1967) places more emphasis on incentives than the one that came before it.
This model proposes that intrinsic and extrinsic incentives are not directly related to work satisfaction due to employees’ perceptions of what they believe to be their just compensation.
Locke and Latham (1990) offer a somewhat different concept of occupational satisfaction They presuppose that achievement and success in completing tasks were driven by lofty goals and demanding standards for job performance Job satisfaction is evaluated in relation to success This idea is shown in Figure 2.3.
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Figure 2 3 Locke and Latham Model ofjob satisfaction (Locke and Latham, 1990)
In conclude, employee satisfaction, also referred to as job satisfaction, is described as an individual's positive, comfortable, and content behaviour, behaviour, or feeling about the task they are doing in the company This behaviour, attitude, or feeling is affected by the business they are serving along with other personal factors.
2.1.2 The importance of job satisfaction