Topic building a digital transformation solutionproject for suns software jsc

VIETNAM NATIONAL UNIVERSITY HO CHI MINH CITYFACULTY OF INFORMATION SYSTEMS FINAL PROJECT REPORT DIGITAL TRANSFORMATION & ARTIFICIAL INTELLIGENCE COURSE TOPIC: BUILDING A DIGITAL TRANSFOR

VIETNAM NATIONAL UNIVERSITY HO CHI MINH CITY

FACULTY OF INFORMATION SYSTEMS

FINAL PROJECT REPORT

DIGITAL TRANSFORMATION & ARTIFICIAL INTELLIGENCE

COURSE

TOPIC: BUILDING A DIGITAL TRANSFORMATION SOLUTION

PROJECT FOR SUNS SOFTWARE JSC

Lecturer: Vu Van Diep, M.A Group 3:

1 K214162148 - Cao Nguyen Hai Nhu

2 K214162153 - Mai Thanh Thao

3 K215022248 - Ngo Thi Yen Thanh

4 K214130913 - Nguyen Cao Gia Bao

5 K215042384 - Pham Hoang Minh Tu

Ho Chi Minh City, November 11 , 2022 th

Members of Group 3

NO. Full name Student ID

Point /100 (Individual Contribution)

Group 3

This final project report was made under the guidance of Mr Vu Van Diep All information sources used in this report have been cited and annotated

If a problem arose, we would accept full responsibility./

Ho Chi Minh City, November 11 , 2022th

Group 3

Table of Content

MEMBERS OF GROUP 3 I

ACKNOWLEDGMENTS II

COMMITMENT III

TABLE OF CONTENT IV

LIST OF TABLES VI

LIST OF FIGURES VII LIST OF ACRONYMS VIII GANTT CHART 1

PROJECT OVERVIEW 2

R EASONS 2

P ROJECT STRUCTURE 3

CHAPTER 1: OVERVIEW OF SUNS SOFTWARE JSC 4

1.1.T HE HISTORY OF FORMATION 4

1.2.V ISION AND M ISSION 4

1.2.1.Vision 4

1.2.2.Mision 5

1.3.B USINESS MODEL 5

1.3.1.Research and Development 5

1.3.2.Marketing Administration 6

1.3.3.Organizational structure 6

1.4.B USINESS OPERATION OVERVIEW 7

1.4.1.SUNS HIS 7

1.4.2.SUNS MED 9

CHAPTER 2: SUNS SOFTWARE JSC ANALYSIS 12

2.1.SWOT 12

2.1.1.Strengths 12

2.1.2.Weaknesses 12

2.1.3.Opportunities 12

2.1.4.Threats 12

2.2.R ECOMMENDATION : IBM WFO 13

2.2.1.Actual circumstance 13

2.2.2.IBM WFO 15

CHAPTER 3: IMPLEMENTATION 21

3.1.P LANNING 21

3.1.1.Process 21

3.1.2.Building team 26

3.1.3.List of partners 27

3.2.I MPLEMENTATING 29

3.3.R ISK FORECASTING 30

3.3.1.Risk of business and patient information disclosure 30

3.3.2.Limited functionality and number of users 30

3.3.3.Lack of system-wide synchronization 30

3.3.4.Time-consuming 31

CHAPTER 4: CONCLUSION 32

4.1.S OLUTION EVALUATING 32

4.2.S OLUTION CONTROLLING 32

4.2.1.Tools and testing environment 32

4.2.2.Controlling process 32

4.3.V ALUATION 33

REFERENCES 38

-100% (7)

45

[221MI5217] Group 7 CASE GROW

100% (5)

17

221MI5207 Group 3 Teachable MachineChuyền đổi

11

CASE GAP Predicting consumer tastesChuyền

đổi số 100% (1)

27

Practical 02 Google Teachable MachineChuyền

đổi số 100% (1)

4

ABLE 3-3: L IST OF PARTNERS 27 T

ABLE 4-1: C ONTROL MILESTONES 34 T

ABLE 4-2: E XPECTED RESULT 37

Chapter 02-AI and Digital…

Chuyềnđổi số 100% (1)

18

List of Acronyms

AI Artificial Intelligence

ML Machine Learning

IBM The International Business Machines Corporation

WFO Watson for Oncology

DDDM Data-driven Decision Making

R&D Research and Development

EHR Electronic Health Records

DBMS Database Management Systems

GANTT CHART

Project Overview

Reasons

Cancer has become more common in recent years for a variety of reasons,including increased labor intensity, environmental pollution, poor nutrition, and so on.Cancer is one of the most obsessive and difficult-to-treat diseases It is the leading cause

of death in Vietnam, accounting for 73.5% of all deaths, compared to 59.7% globally.Cancer risk is 49.4% in developed countries and 67.9% in developing countries, whichare 24.1% and 5.6% lower than Vietnam, respectively The annual rate of cancer patientsseeking treatment at K Hospital has increased by 20-30% Oncology hospitals are alwaysovercrowded and overflowing with patients The majority of patients seek medicalattention after their cancer has progressed to the terminal stage

The number of cancer cases is increasing, but the number of doctors whospecialize in cancer treatment is limited The level of oncologists in the upper and lowerglands, as well as in the same hospital, varies The examination, diagnosis, and treatmentregimen are not something that can be done immediately; even doctors have the ability todiagnose/prescribe an incorrect treatment regimen that is not appropriate for the patient'scondition if it is an unusual or rare case The increasing quality of treatment requirementsrequire constant standardization and updating of treatment regimens The number ofpatients is always overburdened… and the world's medical literature is constantlyupdated, making it difficult for doctors to catch up in time New cancer medications areconstantly being developed, but information on side effects and references is scarce Withchallenges in both machinery and human resources, applying information technology tothe health sector is a critical issue

IBM Watson for Oncology - An artificial intelligence cancer diagnosis systemcapable of assisting doctors in updating new regimens, adding information, and reducingerrors in the treatment process while making treatment recommendations for most stages,including chemotherapy and endocrinology The combined digital transformation project

between IBM WFO and SUNS Software JSC will be developed to support cancertreatment while also providing solutions to operate and control treatment via medicalsoftware The project's outcomes will include not only the convenience for patients anddoctors, but also a change in the working process and handling of medical records, aswell as the quality of medical examination and treatment at the medical facilities that theteam develops, while also promoting the development of medical examination andtreatment services in Vietnam.

Project structure

This work contains 34 pages, 5 tables, 9 figures and charts

In addition to the introduction and conclusion, the acronym catalog, the table andchart catalog, and the bibliography of references, the topic is divided into four sections asfollows:

Chapter 1: Overview of SUNS Software JSC

Chapter 2: SUNS Software JSC Analysis Chapter 3:

Implementation

Chapter 4: Conclusion

Chapter 1: Overview of SUNS Software JSC

1.1 The history of formation

Anh Duong Software Technology Joint Stock Company (SUNS) was founded onMay 29, 2017 with the goal of bringing cutting-edge technology to Vietnam's health-caresystem The initial team consists of people with experience in health system managementand medical software development programmers

SUNS Software JSC's Development Process:

- 2016 - Gathering: In late 2016, a group of like-minded individuals met to discuss

an idea that would change the way medical facilities operate

- 2017 - Establishing: Anh Duong Software Company was formally established,signaling the start of a company specializing in medical software and entering themarket

- 2018 - Rapid Development: The software's quality is consistent, and the number ofcustomers is rapidly increasing, with an average of 10 customers per month fromacross the country

- 2019 - Developing a Health Ecosystem: With the synchronization of SUNS HISmedical management software - SUNS App - SUNS Manager revenue reportmanagement application, the ecosystem was launched

- 2020 - Improving the Health Ecosystem: Create telemedication medicalapplications to meet the needs of doctors and patients

1.2 Vision and Mission

1.2.1 Vision

The goal of SUNS is to become Vietnam's leading health-related belief symbol.SUNS Software medical management software was created through theunwavering efforts of dedicated programmers who want to change the face of theinformation technology industry, particularly clinic and hospital management software inVietnam

Nowadays, SUNS Software is one of the best software providers With a team ofprofessional and enthusiastic programmers, they are constantly striving and growing in asustainable manner with our customers.

1.3.1 Research and Development

In terms of R&D activities, the business strategy will concentrate on developingtechnology in order to create platforms, core technologies, and operational efficiencybased on technology

SUNS Software JSC, in particular, will continue to promote research and in-depthdevelopment of solutions based on Blockchain, Lowcode, AI, Cloud technology, and dataplatforms (Users/Customers/Internal Data) in order to bring effective and reliablebusiness solutions to large organizations/corporations, small and medium-sizedbusinesses, as well as individual customers by assisting the data-driven decision making(DDDM).

1.3.2 Marketing Administration

SUNS' marketing strategy also emphasizes product diversification to meet theneeds of customers

On-demand pricing or time-based pricing are examples of flexible pricing: This is

a flexible pricing strategy in which the selling price varies depending on the market andthe needs of the customer

The decision-making process for this flexible pricing strategy is as follows:Machine learning (ML) algorithms will assist businesses in developing new algorithmmodels based on market demand

1.3.3 Organizational structure

Figure 1-2: Flowchart of SUNS organization

1.4 Business operation overview

SUNS specializes in providing medical facilities with total medical managementsolutions With the desire to bring digital transformation solutions, assisting in the sharing

of managers', medical staff's, and customers' work SUNS currently provides medicalsupport in the following areas:

- Medical management software CLINIC/HIS/LIS/PACS

- A testing and imaging facility

- Electronic medical records, electronic prescriptions, and electronic invoices are allexamples of electronic documents

- Synchronization of databases, telemedication, and online payment

SUNS is currently running two excellent pieces of software: SUNS HIS and SUNSMED

1.4.1 SUNS HIS

Medical staff and patients frequently face numerous challenges during the course

of a medical examination and treatment at a hospital This has an impact on the quality ofvisits Furthermore, not all doctors are always present at the clinic to monitor itsoperation With a packed schedule, seminars all over town, and a mountain of work to do,SUNS HIS was born as a result of that This is hospital/clinic management software thatserves two functions:

- Reduces the time patients must wait for medical examinations and treatments inorder to improve service quality

- Effectively manages all clinic activities through detailed reports Managespharmaceutical inventory - medical supplies clearly and transparently, preventingmedical supply errors and losses

Advantages:

- Anytime remote management: The software supports both online and offline

management You can also manage multiple devices from anywhere with SUNSHIS

- Lessens work load: SUNS HIS eliminates processes and manual operations The

software also assists doctors in concentrating on medical examinations

- Versatile features: Designed and developed in accordance with scale and facility

requirements As a result, duplicate designations and information can beeliminated

- Smart Inpatient Management: SUNS HIS keeps track of inpatient treatment

data Furthermore, assists in the management of disease treatment according to theICD table

- Faculty information synchronization: SUNS HIS can instantly exchange data

between faculties In addition, the software backs up data every day, preventingdata loss

- Saves time by scheduling medical appointments online: Patients are also

informed of the examination time over the phone

Figure 1-3: SUNS HIS hospital management software

Figure 1-4: SUNS HIS distinguishing characteristics

1.4.2 SUNS MED

This is Vietnam's leading online medical examination and treatment application:Booking application - medical examination and treatment - online consultation TheSUNS MED online medical connection platform is loaded with features that enablemedical facilities and patients to take control of medical examination and treatment time

It can optimize paperworks and administrative procedures at a low cost, in addition tosaving money for medical facilities and doctors

The SUNS MED application also connects numerous medical examination andtreatment units, resulting in a fully functional medical ecosystem Subclinicalexamination/packages, medical supplies, and medications can be easily introduced topatients by medical facilities such as hospitals, clinics, pharmacies, testing centers, and soon

- Around-the-clock customer service: Remind patients of follow-up appointments,

administer medications, and recommend appropriate examination packages SUNSMED facilitates online payment, reducing medical pressure

- Online consultation consultation: Patients use the SUNS MED application to

book and receive medical consultations (via text, video call, or voice call) SUNSMED will also notify the patient when it is your turn You can get your results onSUNS MED without any paperwork (Including medical examination results,subclinical, prescription, and so on)

- Create your own brand: You can create your own brand and market for medical

facilities on the SUNS MED platform for free

- Data security and synchronization: When using online examinations, medical

records are synchronized with medical management software and stored in thecloud, improving security

- Easy: Simply register once and you can use it indefinitely User-friendly interface,

simple and straightforward

Figure 1-5: Mobile app

Chapter 2: SUNS Software JSC Analysis

2.1 SWOT

2.1.1 Strengths

- User-friendly applications that are simple to use and operate

- There is an investment in the SUNS ecosystem's software and applications

- Because the company was founded not long ago, the management team andemployees are adaptable and open to technological innovation, particularlyautomation and telemedication in the medical field

2.1.2 Weaknesses

- Because the company is new, it does not yet have a solid customer base

- Because the number of employees, particularly programmers, is limited, themajority ccould be full-stack developers (which could be good or bad, depending

- There is far too much medical information to follow: According to one statistic,the volume of medical information doubles every three years A doctor must read

29 hours per day to be able to read all medical information (which is impossible)

- Without advanced technology, big data sources such as electronic health records(EHR), "omic" data - genomics, metabolomics, and protein data (proteomics) willnot be thoroughly analyzed

2.1.4 Threats

- Unpopular in Vietnam

- The marketing strategy is insufficient, as it does not fully communicate thecompany's mission to domestic and international markets regarding theapplicability of digital transformation in the medical field.

2.2 Recommendation: IBM WFO

In today's world, the application of AI in the medical industry is critical Medicalfacilities can use AI to:

- Improve the quality of medical examination and treatment

- Management convenience and maximum cost savings

- Reduce close contact to protect both people and medical personnel's health

- Reduce downtime at multiple stages

After analyzing the pros and cons of the internal and external environments(SWOT), our team realized that SUNS Software JSC needed to come up with a digitaltransformation model/solution that strongly impacts people's health, specifically cancer

2.2.1 Actual circumstance

According to data released at the recent International Scientific Conference onCancer Prevention in Hanoi, Vietnam has the world's second highest cancer incidence.Every year, Vietnam records over 200,000 new cases, with up to 82,000 deaths InVietnam, cancer is the leading cause of death, accounting for 73.5% of all deaths,compared to 59.7% globally Cancer risk is 49.4% in developed countries and 67.9% indeveloping countries, respectively, which is 24.1% and 5.6% lower than Vietnam.According to these statistics, the cancer death rate in Vietnam is extremely high Theyalso reflect that because the majority of cancer patients in Vietnam detect the disease late,and the treatment is ineffective

Cancer patients seeking treatment at K Hospital have increased by 20-30% year onyear Oncology hospitals are always overcrowded and at capacity The vast majority ofpatients seek medical attention after their cancer has reached the terminal stage In fact,cancer prevention and treatment in Vietnam only meets 25% of patients' needs Despitean

increase in the number of specialized oncology hospitals, the number of patients still doesnot meet the requirements.

Cancer has become increasingly common in Vietnam in recent years, andeveryone, whether old or young, male or female, is at risk of getting it According tomedical experts' research, there are numerous reasons why the incidence of cancer inVietnam has increased rapidly There are three major groups of causes, which are asfollows:

Group 1 - High labor intensity:

- According to the most recent survey on employee working hours, up to 95% ofnon- home and FDI enterprises are required to work overtime and night shifts on aregular basis This group of workers' health checks revealed that they were in poorhealth and had a low ability to fight disease Furthermore, the issue of laborprotection in Vietnam has received little attention Workers who work in toxic,chemical, or radioactive environments but are not fully protected are still at risk

Nhóm 2 - Environmental pollution:

- Vietnam has extremely high levels of air pollution Many days, the air pollutionlevel in major cities such as Hanoi and Ho Chi Minh City is at the purple level,which is extremely dangerous Air pollution, smog, tobacco smoke, pesticides,artificial odors, low-quality perfumes, and other factors are increasing theincidence of cancer, particularly lung and throat cancer Low food hygiene andsafety standards, soil pollution, food containing toxic chemical residues, and so onare the leading causes of stomach, colon, and esophageal cancer

Nhóm 3 – Poor nutrition:

- Vietnamese eating habits are primarily based on preferences, with little regard forscience Vietnamese people enjoy eating raw food, grilled food, salads, and otherunhealthy foods capable of attacking genetically modified cells The economycontinues to face many challenges, and the saving habit causes many people to eatmoldy food, food that has passed its expiration date, food that has been left in the

refrigerator for an extended period of time is of poor quality, and so on, causingtoxins to accumulate in the body Preservatives and stimulants in food are also

concerning These are the primary causes of the high incidence of gastrointestinal cancersamong Vietnamese people.

In addition to the above objective causes, Vietnamese people frequently face adilemma, which is the subjective "disease." Most Vietnamese people avoid general healthexaminations and periodic screenings due to subjective psychology, or apprehension andfear As a result, only when one's health begins to deteriorate rapidly does one seekmedical attention, and one may eventually learn that one has cancer (usually stage 3, 4).With the growing number of cancer cases, the number of doctors with cancertreatment expertise is limited Oncologists' qualifications differ at the upper and lowerlevels, and even within the same hospital The examination, diagnosis, and treatmentregimen are not something that can be done immediately; even doctors have the ability todiagnose/prescribe an incorrect treatment regimen that is not appropriate for the patient'scondition if it is an unusual or rare case Treatment regimens must be constantlystandardized and updated due to the increasing quality of treatment requirements Thenumber of patients is always on the rise, and the world's constantly updated medicalliterature makes it difficult for doctors to keep up New cancer medications are constantlybeing developed, but information on side effects and references is scarce

2.2.2 IBM WFO

IBM Watson For Oncology (WFO) - An IBM cognitive computing systemspecializing in cancer treatment and trained by Memorial Sloan Kettering Cancer Center(MSKCC - the world's leading cancer center with a history of more than 130 years ofcancer research and treatment - was launched to meet the needs of doctors

This is a cognitive computing system designed to help oncologists make treatmentdecisions It can make recommendations for treatment plans, cite medical sources,clinical trials, and keep up to date with advances and changes in cancer treatment