Trang 1 National Economics UniversityGroup assignment 2Course: Tourism EconomicsAnalyse tourism development conditions in a tourism destination Trang 2 Group assignment 2 - Group 3Tour
National Economics University Group assignment 2 Course: Tourism Economics Analyse tourism development conditions in a tourism destination Class: International Hospitality Management in English 64 Group 3’s members: 1 Vũ Trịnh Minh Minh - 2 Phạm Minh Ngọc - 3 Phạm Tâm Nhi - 11224965 4 Trần Thị Khánh Linh - 5 Thạch Bảo Long - 6 Trần Anh Quang - Ha Noi, May 2023 1 Group assignment 2 - Group 3 Tourism development conditions in Hanoi Content: A General conditions: 1 Political security and social safety 1 2 Policies 2 3 Economic conditions 3 B Subjective conditions: 1 Leisure time 7 2 Financial potential of tourists 8 3 Academic standard 9 C Tourism potential: 1 Natural tourism resources 10 2 Humanistic tourism resources 11 3 Infrastructure 14 Introduction: During the pre-covid period, 2016-2019, Hanoi experienced a growth in the number of tourists: 2016: 21.8 million; 2017: 23,83 million; 2018: 26,04 million; and peaked in 2019: 29 million And despite the covid 19 pandemic, Hanoi is also seeing the recovery in the number of tourists in the last 3 years: in 2020, this figure reduced to 8.65 million, account for 30% of the figure in 2019; in 2021, the number of domestic tourists falls to 4 million; however, the number in 2022 returned to 18.7 million, a very fast recovery These numbers signify that, external factors aside, Hanoi has great tourism development conditions, ranging from its numerous tourist attractions, the infrastructure allowing tourists to get to and stay in Hanoi, the development policies and safety conditions, to the tourists’ subjective conditions A General conditions: 1 Political security and social safety: - The importance: A peaceful and stable political environment will certainly ensure the expansion of economic, scientific - technical, cultural relations between countries The peaceful atmosphere in the world has been increasingly improved, countries have moved from confrontation to dialogue This makes tourism grow strongly in recent years 2 Policies 2 - The importance: The development policy of the local government will play a decisive role in tourism activities in that locality A country, an area with rich and diverse tourism resources, people's living standards are high, but the local government does not support tourism activities, these activities are also difficult to develop - A city's policies towards tourism development can vary depending on its geographical location, economy and other factors In the coming time, Hanoi needs to focus on implementing key policies to develop tourism worthy of the capital's strengths: + Invest in the construction of tourism infrastructure and technical facilities in a synchronous, professional, modern and environmentally friendly direction Developing a variety of accommodation establishments, from a system of luxury accommodation establishments to a system of 1-3 star hotels, tourist motels, homestays, The Deputy director of the Hanoi Department of Tourism said that according to The tourism development plan with orientation to 2030, Hanoi will not develop accommodation establishments with a size of less than 10 rooms, but prioritize the development of accommodation facilities from 3 stars or more and type of tourism staying in homestays in tourist clusters in order to strengthen the role of the State in managing the business of tourist accommodation services + Promote the development of diverse, unique and high-quality tourism, in line with market demands and world trends: The Capital has issued and implemented Plan No 63/KH-SDL to upgrade the quality of tourism products and tourist destinations associated with heritage - relics, craft villages in districts, towns and cities in the area of Hanoi city in the period of 2021 - 2025, focusing on improving knowledge and skills to serve tourists and deploying tourism civilized behavior for local communities, upgrading tourism products, services to serve tourists and propagating and promoting tourism products The Hanoi Department of Tourism has advised the City People's Committee to issue Decision No 3928/QD-UBND on piloting a set of criteria for evaluating high- quality tourist sites and attractions in the city + Invest in promotional campaigns to introduce tourist destinations and attract tourists: In 2021, the Hanoi People's Committee has issued a Plan on promoting Hanoi Accordingly, actively propagate and promote Hanoi tourism on television stations and LED screens with the hope that through short clips, visitors can learn more about Hanoi + Most important: Visa policy: The Government of Vietnam allows opening and promoting the development of the tourism industry by allowing foreigners to enter Vietnam for tourism purposes with simple procedures Tourist visa is a type of visa used for foreigners entering Vietnam for the purpose of making vacations 3 with a temporary stay of not more than 30 days You can extend your temporary stay to stay in Vietnam + Conditions to enter Vietnam for tourism purposes ● Passport valid for at least 6 months ● Have a round-trip air ticket ● Have hotel room, tour booking - The impact of those policies: the policies implemented by the government of Vietnam have been effective in supporting the development of tourism in Hanoi The city has seen a significant increase in the number of tourists visiting each year, and the tourism industry has become an important contributor to the city's economy Especially the government of Vietnam has implemented several policies to help the tourism industry in Hanoi and the country as a whole recover from the impact of COVID-19 such as provided financial support, launched several campaigns to promote tourism, strict health and safety measures to ensure the safety of tourists and prevent the spread of COVID-19, signed agreements with several countries to allow for safe travel between them, including agreements with South Korea, Japan, and China 3 Economic conditions: a Agriculture & light industry: ● The importance: - The food and beverage sector is an inseparable part of the tourism industry According to WFTA, a tourist spends 25% of their travel expense on food and beverage To ensure the operation of the said sector, the inputs (or ingredients) from agriculture such as vegetable, wheat, rice, meat, etc.; and the food processing industry: flour, butter, beverage are much needed ● Agriculture & food processing industry: - Hanoi has about 10 million people living, working and studying in the area, and annually welcomes millions of domestic and foreign tourists to visit and work Therefore, the city's demand for agricultural products is very large - Overall, there has been an increase in the yield of Hanoi’s agricultural products in the past few years: Year Agriculture product Forestry Seafood Total Increase 2021 product product Value 3,46% Crop Husbandry 98,4 3.356 39.569 15.774 19.414 billion billion billion billion billion VND VND VND VND VND 4 2022 16.200 19.900 93,38 3.455 40.600 2,6% billion billion billion billion billion VND VND VND VND VND - Logistic chains: + However, for poultry meat products, eggs, and other agricultural and food products, the capability to self- supply Hanoi's agriculture is only about 14- 71% + There are 946 chains that are connected to Hanoi (= 57% of the country’s), the number grew by 160 chains compared to the 2016-2020 period + According to the report, the chains, in the first 11 months of 2022, have supplied Hanoi with: 162,500 tons of vegetables; 53,557 tons of fruit; 60,429 tons of meat; more than 130 million eggs; 7,597 tons of seafood products; 19,500 tons of processed food; 49,129 tons of staple crop - Food processing industry: + As of May /2022: There are 250 processing plants, over a thousand independent processing establishments, 113 frozen warehouses + To improve the quality of the processing industry, there are currently many plans and policies implemented: encourage investment, implementation of technology in the production process, upgrade of plants, capital goods,… - Light industry: Light industry supplies necessary amenities to tourism suppliers, such as bed sheets and furniture in hotels, beverages in restaurants, first-aid kit, etc In Hanoi, there are many industrial areas that feature light industry, such as: + Noi Bai Industrial area + Quang Minh Industrial area + North Thuong Tin Industrial area - Textile industry - Furniture - Footwear industry b Construction industry: - Infrastructure is considered to be among the most important factors in the development of tourism Accommodation facilities, road systems, bridges, etc all contribute to the industry in its own way, and that wouldn't be possible without the constructions of the sites Currently, in Hanoi, there are 658 construction contractors and 148 construction companies Among those, some of the most prestigious organizations are: - Hanoi Construction Joint Stock Company No.1 ( HACC1): The company has constructed many shopping malls, such as Vincom Lang Son, Vincom Yen Bai, the construction of 3 buildings: R1, R2, R3 of Royal city For infrastructure, they took part in the construction of the ring route no.2 5 - Vinaconex: This company has completed multiple big projects such as the construction of the T2 station of Noi Bai airport, the expansion and completion of Lang - Hoa Lac expressway; Some of its current projects are: the construction of the Vinh Tuy bridge phase 2, the expansion of T2 apron c Transportation sector: ● The importance: - Transportation has been an integral part of the tourism industry; transportation links tourists with various tourist attractions There is a general agreement that tourism expands more with better transportation systems The current condition of Hanoi’s transportation can be considered to be quite favorable to the development of tourism ● Roads system in Hanoi: Total length: 23.439,61 km - General roads system of Hanoi: + 7 Ring routes: 5 urban belts: 1, 2, 3, 4, 5; 2 inter-regional belts: 2.5, 3.5 + 9 expressways + 11 radial axes + 18 bridges over the Red River: Including 8 finished bridges, 1 currently in construct + 8 bridges over the Duong River; + 10 Urban railways: 1 finished, 1 in construction + There are 5 national railways that connects Hanoi to other provinces/ cities: The North - South railway, Hanoi - Lao Cai, Hanoi - Hai Phong, Hanoi - Dong Dang, Hanoi -Thai Nguyen + There are 8 national highways that connect Hanoi to other provinces/ cities: No.1 (connects 4 big cities in Vietnam), No.2, No.3, No.5, No.6, No.18, No.21 - The continuous development of the roads system: + In 2023, currently, there are 35 traffic plans and projects being carried out + The construction of the ring route no.4: currently, the project is in its clearance phase, the progress is currently around 50% According to plan, the construction will start in June/2023, once the clearance progress is approximately 70% 6 + The construction of Vinh Tuy bridge phase 2: the bridge connects Minh Khai – Long Biên, with a length of 3 km, the construction started in 2021, and is expected to be finished this September → help combating traffic jams - The increase in quality of Hanoi’s traffic: + Organizing extra police forces to direct the traffic; adjusting the traffic lights cycle, the infrastructure at the intersections; expansion of roads and creation of new turning routes to reduce the number of vehicles waiting at the intersections + Encourage the use of public transportations - Safety of road: + Increase the inspection of road safety violations: during the first quarter 2023, the police forces have handled 74.000 cases of violations, among which 18.000 cases are the abuse of alcohol; closely inspect other violations: overspeeding, helmets violation, illegal parking; strictly handle the violation of public transports’ illegal pick ups and drop offs… ● Transportation: - The growth of vehicles: + In 2020: 6.4 million vehicles + In 2021: 7.53 million vehicles + In 2022: 7.78 million vehicles → Growth rate estimated to be 4-5% each year, signifying the growth of passenger carrying capacity - The increase in volume of bus system in Hanoi: Year Number of Commune, No of craft No of routes ward, town villages historical sites 2021 148 510/579 22 23 2022 154 512/579 23 23 → With more destinations being connected by the system and the cheap price at which bus service is being provided, this means of transport acts as an incentive to tourists who want to travel with a low budget However, to attract more passengers, there must be an upgrade in the quality - Increase in quality of the bus system: + Review and resolve infrastructure problems, rearrange bus stops, carry out surveys to rationalize bus routes in order to avoid traffic congestion and reduce traveling/ waiting time for customers + Bus companies’ plans on training their staff regarding the provision of services - Other kinds of transportation being used in tourism: 7 + There are many ways for tourists to travel in Hanoi and explore the city Tourists can choose the means of transport that are suitable for them regarding their plans, budget, needs and time limit ❖ Rental motorbike ❖ Taxi ❖ Technology vehicles ❖ Electric cars ❖ Cycle rickshaw ❖ Double decker bus: - Air transportation: + Domestic: Vietnam Airline provides a total of 17 flight routes from Hanoi to other provinces/cities + International: Currently there are 31 countries/regions reachable by air travel from Hanoi, some of them are non-stop flights: flights to Korea, Japan by VietJet; flights to France by Vietnam Airlines; Australia, England by Bamboo Airways and many other direct flights to and from SEA countries + The benefits of non-stop flights: ❖ Reduce the risk of losing your luggage ❖ Reduce the traveling time: delay might happen to the connecting flights, usually, if fast, will be around 1 hour, but this process may take up to a day or more There will also be a risk of missing a connecting flight, leading to increased time ⇒ This is the reason many tourists are willing to pay a higher price to travel on a non-stop flight + The increase in international routes: ❖ Last month, 2 extra flight routes from China to Noi Bai airport ❖ From 20/5 this year, Vietnam Airlines will initiate the flight routes from Hanoi and Ho Chi Minh City to Mumbai ❖ 15/6 this year, Vietnam Airlines will initiate the non-stop flight from Hanoi to Melbourne → More opportunities for foreign tourists to come to Ha Noi B Subjective condition: 1 Leisure time: - Leisure time is an indispensable condition of tourism Most tourism activities like vacations, trips, and travel require people to have enough leisure time away from work or school like holidays or paid leave Therefore, when people have more leisure time, tourism has more favorable conditions for development - Traveling is a beneficial way for people to spend their spare time as they can relax, broaden their mind, and improve their health - In Vietnam, The Labor Code stipulates that employees have 5 public holidays and New Year holidays in a year: New Year's Day, Lunar New Year, Hung Kings Commemoration, victory 30/4 & International Labor Day Anniversary 1/5 8 holidays, and Independence Day 2/9 and the number of tourists in Hanoi often rise during the holidays Holiday Length (days) Number of tourists New year day 3 60.000 Lunar new year 7 105.000 30/4 and 1/5 4 550.000 2/9 4 420.000 - Leisure time also affects the seasonality of tourism If the vacation period is short, tourists usually travel once a year in the high season, which leads to the increasing intensity of tourism during this time On the contrary, when the vacation period is long, tourists will choose to travel many times a year The proportion of demand focusing on the high season will decrease, contributing to reducing the intensity of tourism in the high season and attracting off-season demand 2 Financial status of potential tourists: - People's income is an important indicator and a material condition for them to participate in tourism It is a necessary condition to turn the general demand for travel into a demand for payment People who want to travel not only need time but also have enough money to be able to fulfill that desire - When leaving a regular place of residence to travel, tourists are always consumers of a variety of services and goods Their expenditures are not only for daily needs such as eating, shopping… at a higher rate than usual but also for emerging needs like accommodation, transportation, sightseeing fees, attractions tickets… Additionally, people tend to spend more when traveling - In 2019, international guests spent an average of 1,083.36 USD/pax, the length of the trip was 8.02 days, and daily expenditure was 135 USD/day The structure of average expenditure per foreigner tourist to Vietnam: Sector Expenditure (USD) Accomodation 357.12 Food and Drink 257.57 Transportation 162.56 Sightseeing 54.47 9 Shopping 167.43 Cultural, Sport, Entertainment service 55.49 Healthcare 7.04 Other 21.68 - Therefore, the material welfare of the people is a condition of great significance in the development of tourism It has been established that when people's income increases, tourism consumption and demand also increases In fact, before 1990, when people's income was low, domestic tourism in our country was still underdeveloped, but now the average income per capita GDP has increased, the number of domestic tourists has increased rapidly 3 Academic standard The development of tourism also depends heavily on the general cultural level of people in a country The intellectual level is expressed by actions, specific behavior with the surrounding environment, by the attitude towards tourists of the local people, by the behavior of tourists at the tourist destination If the academic standard is improved, the motivation of the people to travel there increases markedly, the number of people traveling increases, the desire to know and get acquainted with other countries also rises and the habit of traveling among the people will form more clearly According to Robert W Mcintosh, there is a certain relationship between the cultural level of the head of the family and their travel rate The cultural level of the head of the Travel rate 10 family No high school diploma 50% Have a high school degree 65% Have a college degree 75% Have a university 85% On the other hand, if the general cultural level of a country is high, then that country will easily ensure to serve tourists in a civilized manner and satisfy tourists coming there C Tourism potential 1 Natural resources: - Definition: Natural tourism resources include natural landscapes, geological, geomorphological, climate, hydrological, ecological and other natural factors that can be used for tourism development purposes - Importance: These are the foundation for the formation of different tourism products, development of different types of tourism ● Geographical location: - Hanoi is a destination with good accessibility and is suitable for developing and welcoming tourists ● Climate: Hanoi's climate falls within the region of a tropical climate, with hot and rainy summers and cold and dry winters The four distinct seasons contribute to the diversity of tourism in Hanoi - The autumn season in Hanoi is considered an ideal time for tourism because the weather during this time is usually pleasant and cool, not too hot or too cold The average temperature in autumn ranges from 20 to 25 degrees Celsius, with lower humidity compared to the rainy season - Moreover, autumn is an opportunity for visitors to admire the beautiful landscapes of Hanoi during the season of falling leaves The streets, parks, lakes, and historical sites such as the Imperial Citadel of Thang Long, Temple of Literature, The Huc Bridge, Hoan Kiem Lake, Ho Chi Minh Mausoleum all have their own unique beauty when autumn comes - Autumn in Hanoi is also a time for many cultural, entertainment, and sporting events such as the Hanoi Flower Festival, Thay Pagoda Festival, Hanoi International Marathon, Hanoi Open Math Competition, etc ● Hydrological: 11 - According to Hanoi's electronic portal, there are currently 9 rivers flowing through the capital city, including the Hong, Duong, Da, Nhue, Cau, Day, Ca Lo, Tich, and To Lich rivers - There are around 100 lakes in Hanoi, some of the most popular and have the potential to develop tourism must be: + Hoan Kiem Lake is one of the most significant cultural and historical symbols of Hanoi The lake is associated with many fascinating legends and myths of the Vietnamese people Tourists come to this destination to not only learn about the history, but to also enjoy the scenery and the atmosphere + West Lake is one of the most beautiful and important landmarks in Hanoi, with a long-lasting cultural and historical value When visiting West Lake, tourists can admire the historical relics such as Quan Thanh Temple, Tran Vu Temple, and Thang Long Royal Citadel West Lake is also a place for many cultural and entertainment activities, such as the Cherry Blossom Festival, the International Fireworks Festival, and sports activities such as running and boat racing + Other popular lakes: Den Lu, Linh Dam feature amusement parks, playgrounds, and sports facilities, which is great for the development of leisure tourism ● Ecological: Hanoi has several distinctive ecosystem types such as the hill and mountain ecosystem in Sóc Sơn and the lake ecosystem, exemplified by West Lake, the agricultural ecosystem, the urban ecosystem, and more - In Soc Son district, there are diverse ecosystems characterized by rocky mountains and forests, along with a system of lakes, dams and streams with beautiful natural landscapes such as Huong Tich, Long Van, and Tuyet Son lakes → Suitable for the development of eco-tourism - The Huong Son forest is a famous spiritual tourist place in the country, the forest is associated with the complex of landscape relics of Huong Pagoda, attracting 1.4 - 1.5 million visitors to the forest every year - Organizations, individuals and forest owners have deployed many eco-tourism services: sports tourism (running, golfing), cable car, nature discovery tourism, spiritual tourism, food service, tent rental, tarpaulin, grill, mini gas stove, specialty trading In particular, during the festival season of Huong pagoda and Giong temple festival, there are many households doing tourism services such as selling souvenirs, staying in accommodation, doing business on ceremony routes 2 Humanistic tourism resources: - Definition: Humanistic tourism resources are the cultural and social elements of a destination that are considered to have intrinsic value and are worthy of preservation and promotion These resources include the traditions, customs, beliefs, and practices of the local community, as well as the natural and built environment that reflects the cultural identity of the destination - The importance: + Humanistic tourism resources are an essential component of tourism development as they play a significant role in attracting and retaining visitors 12 + One of the primary importance of humanistic tourism resources is that they offer visitors a unique and authentic travel experience Tourists are increasingly seeking immersive experiences that allow them to learn about and engage with local cultures and communities + Moreover, humanistic tourism resources can also contribute to the socio-economic development of a destination as they can create jobs and generate income for local communities Humanistic tourism resources can also help to preserve and promote local traditions, cultures, and heritage, thus supporting the preservation of cultural diversity and identity + Furthermore, humanistic tourism resources can also help to foster understanding and respect between different cultures and nations By experiencing other cultures firsthand, tourists can develop a deeper appreciation and respect for the differences and similarities between people and cultures a Tangible: According to statistics, as of May 2023, Hanoi has over 5000 relics including temples, pagodas, mausoleums, palaces, museums, churches, old quarters and intangible cultural heritages Currently, Hanoi has 18 recognized national monuments - Quoc Tu Giam Temple: + Temple of Literature - Quoc Tu Giam is a national cultural heritage of Vietnam located in the center of Hanoi capital Originally, this was a place reserved for emperors and emperors' children to study and take exams Later, the temple was expanded to accommodate gods of wealth, writers, mandarins and people with outstanding achievements Temple of Literature - Quoc Tu Giam is decorated with stone steles carved with pictures of people who passed the exams deployed from the 15th to the 19th century This place is now a famous tourist destination, attracting a large number of domestic and foreign tourists to visit and learn about the history and culture of the country + According to statistics of the Hanoi Department of Culture, Sports and Tourism, the number of visitors to the Temple of Literature - Quoc Tu Giam in the last three years: ❖ In 2020: about 1.1 million visitors (affected by the COVID-19 epidemic) ❖ In 2019: about 2.4 million visitors ❖ In 2018: about 2.3 million visitors - Imperial Citadel of Thang Long: + Imperial Citadel of Thang Long is a complex of relics associated with the history of Thang Long citadel from the time of Annam's domination of the 7th century In 2010, this relic was recognized by UNESCO as a World Cultural Heritage, becoming a proud wonder for its cultural and historical value of over 1000 years, attracting tourists to visit and learn + According to statistics of the Hanoi Department of Tourism, the number of visitors to the Imperial Citadel of Thang Long in the last three years is: ❖ In 2020: 1.26 million visitors (affected by COVID-19) ❖ In 2019: 3.3 million visitors 13 ❖ In 2018: 2.4 million visitors - Cuisine, specialties: + Hanoi is a famous culinary place with many rich, diverse and typical dishes and specialties of the North of Vietnam such as: com, pho, bun thang, La Vong fish cakes, shrimp cakes, egg coffee, Trang Tien ice cream, Thanh Tri roll cake b Intangible: ● Festivals: - Hanoi is one of the cities with the most festivals in the country In 2016, Hanoi completed the statistics of the number of festivals in the city, indicating that there are more than 1,000 festivals with different themes, sizes and forms In which the festivals mainly focus on the occasion of spring - Giong Festival: Associated with the legend of the national hero - Saint Giong, the festival is an occasion to commemorate the merits of fighting the An enemy of the Vietnamese people Giong Festival is also held in January, specifically on the 6th to 8th lunar month every year with many solemn rituals imbued with folklore: Elephant procession, clearing, flower offering to Thuong temple In particular, within the framework of the festival, local people will be transformed into Ong Hieu, Co General, ward in black, ward in red to perform sacred rituals and perform folk theater Along with that, the preparation of sacrifices at this traditional festival in Hanoi is also very elaborate: knitting elephants, procession of elephants, procession of elephant grass, procession of bamboo flowers - Perfume Pagoda Festival: The Perfume Pagoda Festival is one of the largest festivals in Hanoi attracting a large number of tourists from all over the world In particular, during the pilgrimage to the temple, visitors will sit on a boat down the romantic Yen River, cross each stone step to reach Huong Tich cave Therefore, visitors can easily feel the beauty of nature and people here as well as immersing in the vibrant atmosphere with many attractive activities: Listening to Ca Tru singing, Son opening ceremony These are also the main activities often seen at festivals in Vietnam, Hanoi ● Craft village: Out of nearly 5,400 craft villages in Vietnam, Hanoi accounts for a third with about 1,350 craft villages By the end of 2021, Hanoi has 318 typical recognized traditional craft villages, of which 48 villages have been recognized as traditional craft villages, and 270 villages have been recognized as traditional craft villages receive the title of Craft Village - Bat Trang Pottery Village: + Bat Trang Pottery Village is one of the oldest traditional craft villages in Hanoi, famous for producing ceramics, dishes and home decoration items Bat Trang has a long history of traditional ceramic production, dating back to the 14th century and is considered one of the largest ceramic capitals of Vietnam Every year, Bat Trang pottery village attracts a lot of tourists to visit, experience and buy high quality ceramic products 14 + According to statistics, every year, over 10,000 international tourists and over 50,000 domestic tourists come to Bat Trang - Dao Thuc Water Puppet Village: + Dao Thuc Water Puppet Village is one of the interesting destinations in Hanoi This is where many good water puppeteers gather, which is considered a traditional art of Vietnam At Dao Thuc Water Puppet Village, tourists can visit amazing water puppet shows, shop for unique puppets and learn more about the history and traditions of this craft village 3 Infrastructure - Accommodation facilities: + In Hanoi, there are 3,425 accommodation facilities for tourism, with a total of 64,800 rooms Among them, there are 598 hotels and apartments that have been rated from 1 to 5 stars, providing 25,057 rooms, which accounts for 17% of the total number of tourism accommodation facilities In 2022, the average room occupancy rate of 1 to 5-star hotels reached approximately 41.2%, marking an 18.3% increase compared to the same period in 2021 + Having a large number of high-end accommodation facilities and quality services is a prerequisite for Hanoi to host large MICE (Meetings, Incentives, Conferences, and Exhibitions) groups There are 17 five-star hotels, 14 four- star hotels, and 34 three-star hotels The total capacity to serve MICE activities is around 10,000 seats ● JW Marriott Hotel Hanoi: 17 venues ○ Grand Ballroom Capacity: Up to 1,200 guests ○ Meeting Room Capacity: Varies, ranging from 30 to 300 guests ● InterContinental Hanoi Westlake: 5 convention rooms ○ Grand Ballroom Capacity: Up to 500 guests ○ Meeting Room Capacity: Varies, ranging from 30 to 150 guests ● Hilton Hanoi Opera: 19 convention rooms ○ Grand Ballroom Capacity: Up to 500 guests ○ Meeting Room Capacity: Varies, ranging from 10 to 200 guests ● Sheraton Hanoi Hotel: There are 21 spaces, including meeting rooms, lobbies, outdoor areas, and restaurants ○ Song Hong Grand Ballroom Capacity: Up to 800 guests ○ Meeting Room Capacity: Varies, ranging from 10 to 300 guests - Restaurants: + According to statistics, Hanoi currently has approximately 3,500 cafes and beverage establishments, as well as over 5,000 restaurants The facilities catering to the dining needs of tourists are also diverse, as Hanoi boasts a rich and varied culinary culture with iconic dishes such as "Cốm làng vòng" (green rice flakes), "bún chả" (grilled pork with noodles), "bún thang" (noodle soup with shredded chicken, pork, and egg), "phở" (traditional Vietnamese noodle soup), and more The dining options are also varied, ranging from small local 15 eateries and traditional food stalls to upscale restaurants that cater to the specific preferences of different types of travelers + According to the report from the General Statistics Office, the revenue from accommodation and dining services for the first seven months of 2022 is estimated to reach 324.9 trillion Vietnamese Dong, marking a 37.5% increase compared to the same period last year - Shopping malls: what kind of services are there, name of some big ones, revenue Hanoi is also home to 31 shopping centers, 8 entertainment areas, and 1 sports complex Here are some details about these facilities: ❖ Shopping Centers: These establishments provide a wide range of retail options, including fashion, electronics, home goods, and more Some popular shopping centers in Hanoi include Vincom Center, Times City Mega Mall, Trang Tien Plaza, and Aeon Mall Long Bien ❖ Entertainment Areas: These areas offer various forms of entertainment and recreational activities They may include amusement parks, cinemas, gaming centers, and more Some notable entertainment areas in Hanoi include Royal City Vincom Mega Mall, AEON Mall Ha Dong, and Vinhomes Ocean Park ❖ Sports Complex: This complex provides facilities for various sports activities and events It may include sports stadiums, indoor arenas, swimming pools, and fitness centers Hanoi has several sports complexes, and one prominent example is the My Dinh National Stadium, which hosts major sporting events and concerts These facilities contribute to Hanoi's vibrant tourism and leisure scene, offering visitors and residents a wide range of options for shopping, entertainment, and sports activities - Amusement/ recreational parks: Hanoi is home to several amusement parks that offer entertainment and attractions for visitors Here are a few notable amusement parks in Hanoi: - Ba Vi National Park: Located on the outskirts of Hanoi, Ba Vi National Park offers a combination of natural beauty and recreational activities It features hiking trails, camping areas, and picnic spots amidst lush greenery and scenic landscapes - Bao Son Paradise Park: Bao Son Paradise Park is a large amusement park in Hanoi that offers a range of rides, games, and attractions for all ages It includes thrilling roller coasters, water slides, bumper cars, and various themed areas - West Lake Water Park: West Lake Water Park is a popular destination for water-based fun and entertainment It features water slides, wave pools, lazy rivers, and other water attractions suitable for families and individuals The number of visitors to the water park in 2022 reached 419,028 people And the revenue from self-operated activities at the park reached 100.59 billion Vietnamese Dong, an increase of 82.195 billion Vietnamese Dong 4 Other resources - Human resources: 16 Hanoi, as the capital city, attracts high-quality human resources from all over the country, and its dense population provides an opportunity to supplement the tourism industry with skilled personnel Hanoi is also home to many educational institutions that train professionals in the tourism sector, including universities, colleges, and other establishments These institutions contribute to the development of a specialized and knowledgeable workforce with expertise in tourism practices and skills Hanoi has several reputable universities that offer excellent training in the field of tourism and hospitality Here are some well-known universities in Hanoi in this field: 1 National Economics University 2 Foreign Trade University 3 Vietnam National University, Hanoi The tourism workforce in Hanoi is being invested in and developed to meet the increasing demands of the industry Training programs include tour guide training, hotel management, tourism management, and related fields Hanoi is also enhancing efforts to attract and train a team of experts in the tourism industry This includes collaborating with international organizations and partners to share experiences and knowledge in tourism management - Communication system: Along with the development of transportation networks, Hanoi has a well-invested and synchronized communication information system It can be said that the communication information system has been modernized and strongly developed, meeting domestic and international demands Hanoi is one of the three major postal and telecommunications centers in the country (alongside Da Nang and Ho Chi Minh City) Ha Noi is located on the international fiber optic route, including the Asia-America Gateway (AAG), the Asia Pacific Gateway (APG), and the Intra Asia (IA) submarine fiber optic cables These submarine cables ensure international connectivity and data transmission between Hanoi and other countries worldwide with an international transmission speed of 37.09 Mbps Currently, Hanoi has implemented free public wifi networks in many different locations throughout the city to provide internet services to the community The wifi coverage in Hanoi is relatively extensive, and popular places such as parks, squares, shopping centers, train stations, restaurants, hotels, and other public areas often have public wifi available - Water & electricity: The water supply and electricity distribution systems for residential and industrial purposes are being gradually upgraded and newly constructed to better serve the daily lives of the people as well as business and production activities In March 2023, the total electricity production of the entire system reached 23.22 billion kWh, cumulatively for the first quarter, the total electricity production of the entire system reached 61.83 billion kWh The electricity transmission system in Hanoi utilizes high voltage, medium voltage, and low voltage levels to transmit electricity from power plants and sources to substations and 17 distribution networks High voltage transmission typically operates at 110kV, 220kV, or 500kV According to the Hanoi Department of Construction, currently, the total water supply capacity from centralized plants in the city is approximately 1,530,000 cubic meters per day and night Among them, three major sources are the Hanoi Clean Water Limited Liability Company; the surface water supply from the Da River Surface Water Plant; the Duong River Surface Water Plant (Phase 1) Citation: 1 https://luanvan.net.vn/luan-van/dieu-kien-phat-trien-du-lich-viet-nam-1724/ 2 https://www.studocu.com/vn/document/dai-hoc-ton-duc-thang/tong-quan-du-lich/co-so-ha- tang-va-co-so-vat-chat-ky-thuat-du-lich/46690352 3.https://www.studocu.com/vn/document/truong-dai-hoc-khoa-hoc-xa-hoi-va-nhan-van/cong- dong-cac-dan-toc-viet-nam/tai-nguyen-du-lich-cua-tuyen-diem-ha-noi-ha-tay-cac-tai-lieu- tong-hop-va-cac-bai-tap-nhom/19768706 4.https://www.vietnamplus.vn/ha-tang-giao-thong-ha-noi-da-co-nhieu-doi-thay-voi-giam- mau-tuoi-sang/822137.vnp 18