An investigation into the real situation and some solutions for improving the training quality of food and beverage interns at new orient hotel danang

TRA THU N DUY TAN UNIVERSITY HIE Y FACULTY OF ENGLISH N – GRA DUA TIO N PAP ER IN ENG LIS H LIN TRẦN THÚY HIỀN GUI STI CS – 2023 AN INVESTIGATION INTO THE REAL SITUATION AND SOME SOLUTIONS FOR IMPROVING THE TRAINING QUALITY OF FOOD AND BEVERAGE INTERNS AT NEW ORIENT HOTEL DANANG GRADUATION PAPER IN ENGLISH LINGUISTICS Da Nang, May 2023 DUY TAN UNIVERSITY FACULTY OF ENGLISH GRADUATION PAPER AN INVESTIGATION INTO THE REAL SITUATION AND SOME SOLUTIONS FOR IMPROVING THE TRAINING QUALITY OF FOOD AND BEVERAGE INTERNS AT NEW ORIENT HOTEL DANANG Major: English for Tourism SUPERVISOR : TRUONG THI HUE, M.A STUDENT : TRAN THUY HIEN CLASS : K25 NAD4 STUDENT CODE : 25203207356 DA NANG, 2023 Graduation paper i Supervisor: TRUONG THI HUE, M.A ACKNOWLEDGEMENT This graduation thesis could not have been completed without the invaluable help, guidance, and encouragement of the instructors, friends, and relatives First of all, I would like to express my deepest gratitude to the teachers at Duy Tan University in general and the Foreign Language Department, who have dedicatedly taught me knowledge and experience during my time there As a student at the school, they always create favorable conditions for me to successfully complete the process of completing my graduation thesis Second, I would like to express my sincere thanks for the dedicated teaching and guidance of Ms Truong Thi Hue Thanks to her knowledge and experience, I have completed the thesis effectively and successfully Although I have tried my best, my thesis still cannot avoid errors, so I hope to receive an evaluation and supplement to complete the thesis in the best way possible Last but not least, I would like to express my gratitude to my family and friends, who have always supported me throughout my studies I wish you all the best of health and success Yours Sincerely Tran Thuy Hien Student: Tran Thuy Hien Code: 25203207356 Graduation paper ii Supervisor: TRUONG THI HUE, M.A STATEMENT OF AUTHORSHIP Except where reference is made in the text of the thesis, the graduation paper contains no material published elsewhere or extracted in the whole or in part from a thesis by which have qualified for or been awarded another degree or diploma No other person’s work has been used without due acknowledgement in the thesis This thesis has not been submitted for award of any degree or diploma in any other tertiary institution Danang, April 25th, 2023 Tran Thuy Hien Student: Tran Thuy Hien Code: 25203207356 Graduation paper iii Supervisor: TRUONG THI HUE, M.A Student: Tran Thuy Hien Code: 25203207356 Graduation paper iv Supervisor: TRUONG THI HUE, M.A ABSTRACT The quality of service always plays an important role in the food and beverage department of any business And the training of some new interns in this industry is also a practical situation that benefits businesses The purpose of this study is to find out and make some recommendations to improve the training quality of Food and Beverage interns at the New Orient Hotel In addition, the quality of this training also affects their working style with clients With the results that I have gathered from my past experiences, observations, and surveys, I believe that my recommendations will bring the necessary benefits to businesses and contribute to their development Student: Tran Thuy Hien Code: 25203207356 Graduation paper v Supervisor: TRUONG THI HUE, M.A LIST OF TABLES Table 3.1.The Structure of labor of F&B Department at New Orient Hotel 25 Table 3.2 The facilities of F&B 26 Table 4.1.Structure of interns participate at NOH from 2020 – 2022 28 Table 4.2 Structure of interns participate at F&B from 2020 – 2022 30 Table 4.3 The university year of interns .31 Table 4.4 Internship time of interns .33 Table 4.6 Intern’s evaluation on staff 35 Student: Tran Thuy Hien Code: 25203207356 Graduation paper vi Supervisor: TRUONG THI HUE, M.A LIST OF ABBREVIATIONS F&B: Food and Beverage HR: Human Resource NOH: New Orient Hotel Student: Tran Thuy Hien Code: 25203207356 Graduation paper vii Supervisor: TRUONG THI HUE, M.A LIST OF PICTURES AND CHARTS Picture 3.1 Logo of New Orient Hotel Danang .15 Picture 3.2 NEW ORIENT HOTEL DANANG 16 Picture 3.3 Bistecca Restaurant 22 Picture 4.1 Facilities of F&B 37 Chart 3.1.Organizational structure of New Orient Hotel Danang 18 Chart 3.2 Organizational structure of the F&B Department 22 Chart 4.1 Number of interns participate at NOH in recent years 29 Chart 4.2 Number of interns participate at F&B in recent years 31 Chart 4.3.The university year of interns 32 Chart 4.4 Internship time of interns 34 Chart 4.5 Intern’s evaluation on staff 36 Student: Tran Thuy Hien Code: 25203207356 Graduation paper viii Supervisor: TRUONG THI HUE, M.A TABLE OF CONTENTS ACKNOWLEDGEMENT .i STATEMENT OF AUTHORSHIP .ii ABSTRACT iii LIST OF TABLES .iv LIST OF ABBREVIATIONS .v LIST OF PICTURES AND CHARTS vi TABLE OF CONTENTS vii CHAPTER 1: INTRODUCTION Rationale Aims and Objectives 2.1 Aims 2.2 Objectives Scope of the study Method of the study .3 Structure of the study .3 CHAPTER 2: THEORETICAL BACKGROUND 2.1 Overview of Internship 2.1.1 Internship .4 2.1.1.1 Definition of Internship 2.1.1.2 Classification of Internship 2.1.2 Purpose of Internship 2.1.3 Requirements of Internship 2.1.4 Role of Internship 2.2 Quality of training of Food and Beverage Department 11 2.2.1 Definition of quality of training 11 Student: Tran Thuy Hien Code: 25203207356