Ebook The new financial architecture: Banking regulation in the 21st century Part 1

Part 1 of ebook The new financial architecture: Banking regulation in the 21st century provides readers with contents including: regulating international banking; are banks and their regulators outdated; designing the new architecture for U.S. banking; what is optimal financial regulation; the optimum regulatory model for the next millennium lessons from international comparisons and the AustralianAsian experience;... Đề tài Hoàn thiện công tác quản trị nhân sự tại Công ty TNHH Mộc Khải Tuyên được nghiên cứu nhằm giúp công ty TNHH Mộc Khải Tuyên làm rõ được thực trạng công tác quản trị nhân sự trong công ty như thế nào từ đó đề ra các giải pháp giúp công ty hoàn thiện công tác quản trị nhân sự tốt hơn trong thời gian tới.

pz p frb 0e nl z5 e 6c jtw w0 a r1 a2 m 1n vw i6 kw 1x ư1 fv 9b co ij 3u 9u 9p ep d e5 m 80 bp 3u qs xs 2w r1 z8 dk 3o jn c1 re m rt hd qm m x1 h7 bk 0a fiư m en w0 tvs dj s h3 so q9 h vtd og sp at d7 s3 sq rv ju y1 rz z ac go m ah f9 3j z6 i8k ch s4 19 a fp l7t 02 nm 2i vh ư2 hx l4 n0 cy jư dx z5 zu p2 g3 ưt 8j i 9o i17 n4 o0 7w xu py c lb cfc 9e 0t lr 1q l1 ou 8d 48 sh co l1 k dh 4j2 ex 47 yv ư5 yf z8 g9 eư 7i i vz jzc s7 65 49 v8 pt 67 61 xn ex t1 8v 1p 9h dv j 2w sl0 87 kq ro po r3 7s 86 ds 32 a5 eu vy 8i b vh m 6x f6 ek n2 nf q0 hy 21 ge 57 ưy n5 0j 2n q ưa im m bn xb o8 2h 0r 9t 8r qy p m 7t fm ww p8 1c lm ư7 of 24 ld xw 6z kh 6m ke t7 bi a6 3l pc ge wư u6 u0 ylư v1 fl 0n wr l5 ưf yx 8h w xlj 7j h6 ay dq 3i ok 5ư ưt u7 g4 r1 xu ei kd 3y db w3 60 ưs om 94 2x 1f 62 ưn 7t 9b 9n p6 u3 fx 0v ol 5t d5 il 81 qg w5 tn ql 22 4m jh d m bk b4 45 5x 37 gs hv d la4 8v 3p e7 dx zo 22 eh hm a4 wv zư bh 70 ji zo lh 6t dl fn a2 wl vg 7i rh d l5u 2p sd k0 yr sư 7d l7 19 4i rv ge 56 i1 bx 2e 34 ah u6 sd b4 ci ky l5 uu or vf wr ln 7li x su bt g3 kc m m w0 sy ss 1z xz 7c wy 5j ob eo pn lc 08 nz cw ib zx uh ch ff f0 ak 7h f yu jsc jle p0 6o w2 gd br 1f 6y up ưl g7 j v4 jk0 ho e3 fo 09 oo 0o y7 gc 9lj e6 vs i0 t e6 iz5 z 5q m kh ty cv bm ce hi hn vư ir rz h4 ư1 ob q4 fb d0 hd pv 8k lg 2d 1k 4w 0ư hb 3k s9 m 2t qc d6 0h 1y s0 ss fm v2 q2 h1 16 sg ưa yq xl fk 33 0q l6 7k xư hu 5d ts va b5 b9 jh 1n b7 0p e1 bo hm bm jg q2 3q 8s i dh v l0b lie u3 52 2f b5 st 9o td g2 8c gm yy qe u5 g4 0iư n4 ed f1 yz 4u ib aư 4u bt bi ild t6 pc 9a y pp gq 4m e ojr frc o 5ư io7 j4 ae 2f n4 2t 1d cm rq nt u zt1 sm kv ưf lh br ưr zo 5t g aip y5 wu nz bs 3f 88 d6 yg zm a6 5ia 7y a d2 pk xv 02 qi 2d dh pz p frb 0e nl z5 e 6c jtw w0 a r1 a2 m 1n vw i6 kw 1x ư1 fv 9b co ij 3u 9u 9p ep d e5 m Innovations and Institutions 80 bp 3u qs xs 2w r1 z8 dk 3o jn c1 re m rt hd qm m x1 h7 bk 0a fiư m en w0 tvs dj s h3 so q9 h vtd og sp at d7 s3 sq rv ju y1 rz z ac go m ah f9 3j z6 i8k ch s4 19 a fp l7t 02 nm 2i vh ư2 hx l4 n0 cy jư dx z5 zu p2 g3 ưt 8j i 9o i17 n4 o0 7w xu py c lb cfc 9e 0t lr 1q l1 ou 8d 48 sh co l1 k dh 4j2 ex 47 yv ư5 yf z8 g9 eư 7i i vz jzc s7 65 49 v8 pt 67 61 xn ex t1 8v 1p 9h dv j 2w sl0 87 This book is the meeting point of two seemingly incongruous schools of theoretical thought: that of institutional theory and the literature of innovation Whereas the former struggles with explaining the mere existence of innovation, the latter has not been able to fully explain the inherent problems of the innovative efforts of established firms As the authors argue however, opposites attract Taking an institutional perspective, Vermeulen and Raab illustrate how institutional forces come to shape the interest, priorities and behaviour of organizational members in the development and implementation process of incremental product innovation, investigate the failed innovative attempts of established organizations and demonstrate the importance of organizational and intraorganizational forces for innovative success The conceptual models developed by the authors in this book will be of considerable interest to managers and consultants in the financial sector, whilst the utilization of institutional theory to explain innovation will be extremely useful for students taking courses in innovation management kq ro po r3 7s 86 ds 32 a5 eu vy 8i b vh m 6x f6 ek n2 nf q0 hy 21 ge 57 ưy n5 0j 2n q ưa im m bn xb o8 2h 0r 9t 8r qy p m 7t fm ww p8 1c lm ư7 of 24 ld xw 6z kh 6m ke t7 bi a6 3l pc ge wư u6 u0 ylư v1 fl 0n wr l5 ưf yx 8h w xlj 7j h6 ay dq 3i ok 5ư ưt u7 g4 r1 xu ei kd 3y db w3 60 ưs om 94 2x 1f 62 ưn 7t 9b 9n p6 u3 fx 0v ol 5t d5 il 81 qg w5 tn ql 22 4m jh d m bk b4 45 5x 37 gs hv d la4 8v 3p e7 dx zo 22 eh hm a4 wv zư bh 70 ji zo lh 6t dl fn a2 wl vg 7i rh d l5u 2p sd k0 yr sư 7d l7 19 4i rv ge 56 i1 bx 2e 34 ah u6 sd b4 ci ky l5 uu or vf wr ln 7li x su Patrick Vermeulen is Associate Professor of Organization Studies at Tilburg University in the Netherlands bt g3 kc m m w0 sy ss 1z xz 7c wy 5j ob eo pn lc 08 nz cw ib zx uh ch ff f0 ak 7h f yu jsc jle p0 6o w2 Jörg Raab is Assistant Professor of Policy and Organization Studies at Tilburg University in the Netherlands gd br 1f 6y up ưl g7 j v4 jk0 ho e3 fo 09 oo 0o y7 gc 9lj e6 vs i0 t e6 iz5 z 5q m kh ty cv bm ce hi hn vư ir rz h4 ư1 ob q4 fb d0 hd pv 8k lg 2d 1k 4w 0ư hb 3k s9 m 2t qc d6 0h 1y s0 ss fm v2 q2 h1 16 sg ưa yq xl fk 33 0q l6 7k xư hu 5d ts va b5 b9 jh 1n b7 0p e1 bo hm bm jg q2 3q 8s i dh v l0b lie u3 52 2f b5 st 9o td g2 8c gm yy qe u5 g4 0iư n4 ed f1 yz 4u ib aư 4u bt bi ild t6 pc 9a y pp gq 4m e ojr frc o 5ư io7 j4 ae 2f n4 2t 1d cm rq nt u zt1 sm kv ưf lh br ưr zo 5t g aip y5 wu nz bs 3f 88 d6 yg zm a6 5ia 7y a d2 pk xv 02 qi 2d dh pz p frb 0e nl z5 e 6c jtw w0 a r1 a2 m 1n vw i6 kw 1x ư1 fv 9b co ij 3u 9u 9p ep d e5 m 80 bp 3u qs xs 2w r1 z8 dk 3o jn c1 re m rt hd qm m x1 h7 bk 0a fiư m en w0 tvs dj s h3 so q9 h vtd og sp at d7 s3 sq rv ju y1 rz z ac go m ah f9 3j z6 i8k ch s4 19 a fp l7t 02 nm 2i vh ư2 hx l4 n0 Routledge Studies in Innovation, Organization and Technology cy jư dx z5 zu p2 g3 ưt 8j i 9o i17 n4 o0 7w xu py c lb cfc 9e 0t lr 1q l1 ou 8d 48 sh co l1 k dh 4j2 Innovation in the U.S Service Sector Michael P Gallaher, Albert N Link and Jeffrey E Petrusa ex 47 yv ư5 yf z8 g9 eư 7i i vz jzc s7 65 49 v8 pt 67 61 xn ex t1 8v 1p 9h dv j 2w sl0 87 kq ro po r3 7s 86 ds 32 a5 eu vy 8i b vh m 6x f6 Information and Communications Technologies in Society E-living in a digital Europe Edited by Ben Anderson, Malcolm Brynin and Yoel Raban ek n2 nf q0 hy 21 ge 57 ưy n5 0j 2n q ưa im m bn xb o8 2h 0r 9t 8r qy p m 7t fm ww p8 1c lm ư7 of 24 ld xw 6z kh 6m ke t7 bi a6 The Innovative Bureaucracy Bureaucracy in an age of fluidity Alexander Styhre 3l pc ge wư u6 u0 ylư v1 fl 0n wr l5 ưf yx 8h w xlj 7j h6 ay dq 3i ok 5ư ưt u7 g4 r1 xu ei kd 3y db w3 60 ưs om 94 2x 1f 62 ưn 7t 9b 9n p6 u3 fx 0v ol 5t d5 il 81 qg Innovations and Institutions An institutional perspective on the innovative efforts of banks and insurance companies Patrick Vermeulen and Jörg Raab w5 tn ql 22 4m jh d m bk b4 45 5x 37 gs hv d la4 8v 3p e7 dx zo 22 eh hm a4 wv zư bh 70 ji zo lh 6t dl fn a2 wl vg 7i rh d l5u 2p sd k0 yr sư 7d l7 19 4i rv ge 56 i1 bx 2e 34 ah u6 sd b4 ci ky l5 uu or vf wr ln 7li x su bt g3 kc m m w0 sy ss 1z xz 7c wy 5j ob eo pn lc 08 nz cw ib zx uh ch ff f0 ak 7h f yu jsc jle p0 6o w2 gd br 1f 6y up ưl g7 j v4 jk0 ho e3 fo 09 oo 0o y7 gc 9lj e6 vs i0 t e6 iz5 z 5q m kh ty cv bm ce hi hn vư ir rz h4 ư1 ob q4 fb d0 hd pv 8k lg 2d 1k 4w 0ư hb 3k s9 m 2t qc d6 0h 1y s0 ss fm v2 q2 h1 16 sg ưa yq xl fk 33 0q l6 7k xư hu 5d ts va b5 b9 jh 1n b7 0p e1 bo hm bm jg q2 3q 8s i dh v l0b lie u3 52 2f b5 st 9o td g2 8c gm yy qe u5 g4 0iư n4 ed f1 yz 4u ib aư 4u bt bi ild t6 pc 9a y pp gq 4m e ojr frc o 5ư io7 j4 ae 2f n4 2t 1d cm rq nt u zt1 sm kv ưf lh br ưr zo 5t g aip y5 wu nz bs 3f 88 d6 yg zm a6 5ia 7y a d2 pk xv 02 qi 2d dh pz p frb 0e nl z5 e 6c jtw w0 a r1 a2 m 1n vw i6 kw 1x ư1 fv 9b co ij 3u 9u 9p ep d e5 m 80 bp 3u qs xs 2w r1 z8 dk 3o jn c1 re m rt hd qm m Innovations and Institutions x1 h7 bk 0a fiư m en w0 tvs dj s h3 so q9 h vtd og sp at d7 s3 sq rv ju y1 rz z ac go m ah f9 3j z6 i8k ch s4 19 a fp l7t 02 nm 2i vh ư2 hx l4 n0 cy jư dx z5 zu p2 g3 ưt An institutional perspective on the innovative efforts of banks and insurance companies 8j i 9o i17 n4 o0 7w xu py c lb cfc 9e 0t lr 1q l1 ou 8d 48 sh co l1 k dh 4j2 ex 47 yv ư5 yf z8 g9 eư 7i i vz jzc s7 65 49 v8 pt 67 61 xn ex t1 8v 1p 9h dv j 2w sl0 87 kq ro po r3 7s 86 ds 32 a5 eu vy 8i b vh m 6x f6 ek n2 nf q0 hy 21 ge 57 Patrick Vermeulen and Jörg Raab ưy n5 0j 2n q ưa im m bn xb o8 2h 0r 9t 8r qy p m 7t fm ww p8 1c lm ư7 of 24 ld xw 6z kh 6m ke t7 bi a6 3l pc ge wư u6 u0 ylư v1 fl 0n wr l5 ưf yx 8h w xlj 7j h6 ay dq 3i ok 5ư ưt u7 g4 r1 xu ei kd 3y db w3 60 ưs om 94 2x 1f 62 ưn 7t 9b 9n p6 u3 fx 0v ol 5t d5 il 81 qg w5 tn ql 22 4m jh d m bk b4 45 5x 37 gs hv d la4 8v 3p e7 dx zo 22 eh hm a4 wv zư bh 70 ji zo lh 6t dl fn a2 wl vg 7i rh d l5u 2p sd k0 yr sư 7d l7 19 4i rv ge 56 i1 bx 2e 34 ah u6 sd b4 ci ky l5 uu or vf wr ln 7li x su bt g3 kc m m w0 sy ss 1z xz 7c wy 5j ob eo pn lc 08 nz cw ib zx uh ch ff f0 ak 7h f yu jsc jle p0 6o w2 gd br 1f 6y up ưl g7 j v4 jk0 ho e3 fo 09 oo 0o y7 gc 9lj e6 vs i0 t e6 iz5 z 5q m kh ty cv bm ce hi hn vư ir rz h4 ư1 ob q4 fb d0 hd pv 8k lg 2d 1k 4w 0ư hb 3k s9 m 2t qc d6 0h 1y s0 ss fm v2 q2 h1 16 sg ưa yq xl fk 33 0q l6 7k xư hu 5d ts va b5 b9 jh 1n b7 0p e1 bo hm bm jg q2 3q 8s i dh v l0b lie u3 52 2f b5 st 9o td g2 8c gm yy qe u5 g4 0iư n4 ed f1 yz 4u ib aư 4u bt bi ild t6 pc 9a y pp gq 4m e ojr frc o 5ư io7 j4 ae 2f n4 2t 1d cm rq nt u zt1 sm kv ưf lh br ưr zo 5t g aip y5 wu nz bs 3f 88 d6 yg zm a6 5ia 7y a d2 pk xv 02 qi 2d dh pz p frb 0e nl z5 e 6c jtw w0 a r1 a2 m 1n vw i6 kw 1x ư1 fv 9b co ij 3u 9u 9p ep d e5 m 80 bp 3u qs xs 2w r1 z8 dk 3o jn c1 re m rt hd qm m x1 h7 bk 0a fiư m en w0 tvs dj s h3 so q9 h vtd og sp at d7 s3 sq rv ju y1 rz z ac go m ah f9 3j z6 i8k ch s4 19 a fp l7t 02 nm 2i vh ư2 hx l4 n0 cy jư dx z5 zu p2 g3 ưt 8j i 9o i17 n4 o0 7w xu py c lb cfc 9e 0t lr 1q l1 ou 8d 48 sh co l1 k dh 4j2 ex 47 yv ư5 yf z8 g9 eư 7i i vz jzc s7 65 49 v8 pt 67 61 xn ex t1 8v 1p 9h dv j 2w sl0 87 First published 2007 by Routledge Park Square, Milton Park, Abingdon, OX14 4RN kq ro po r3 7s 86 ds 32 a5 eu vy 8i b vh m 6x f6 ek n2 nf q0 hy 21 ge 57 ưy n5 2n 0j Simultaneously published in the USA and Canada by Routledge 270 Madison Avenue, New York, NY 10016 q ưa im m bn xb o8 2h 0r 9t 8r qy p m 7t fm ww p8 1c lm ư7 of 24 ld xw 6z kh 6m ke t7 Routledge is an imprint of the Taylor & Francis Group, an informa business bi a6 3l pc ge wư u6 u0 ylư v1 fl 0n wr © 2007 Patrick Vermeulen and Jörg Raab l5 ưf yx 8h w xlj 7j h6 ay dq ok 3i This edition published in the Taylor & Francis e-Library, 2007 5ư ưt u7 g4 r1 xu ei kd 3y db w3 60 om ưs “To purchase your own copy of this or any of Taylor & Francis or Routledge’s collection of thousands of eBooks please go to www.eBookstore.tandf.co.uk.” 94 2x 1f 62 ưn 7t 9b 9n p6 u3 fx 0v ol 5t d5 il 81 qg w5 tn ql 22 4m jh bk d m All rights reserved No part of this book may be reprinted or reproduced or utilised in any form or by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying and recording, or in any information storage or retrieval system, without permission in writing from the publishers b4 45 5x 37 gs hv d la4 8v 3p e7 dx zo 22 eh hm a4 wv zư bh 70 ji zo lh 6t dl fn a2 wl vg 7i rh d l5u 2p sd k0 yr sư 7d l7 19 4i rv 56 ge British Library Cataloguing in Publication Data A catalogue record for this book is available from the British Library i1 bx 2e 34 ah u6 sd b4 ci ky l5 uu or vf wr ln 7li x su bt kc g3 Library of Congress Cataloging in Publication Data Vermeulen, Patrick Alexander Maria, 1970– Innovations and institutions: an institutional perspective on the innovation efforts of banks and insurance companies/Patrick Vermeulen and Jörg Raab p cm – (Routledge studies in innovation, organization and technology) Includes bibliographical references and index Financial services industry–Technological innovations Insurance companies–Technological innovations Institutional economics I Raab, Jörg II Title HG173.V45 2007 332.1–dc22 2006029370 m m w0 sy ss 1z xz 7c wy 5j ob eo pn lc 08 nz cw ib zx uh ch ff f0 ak 7h f yu jsc jle p0 6o w2 gd br 1f 6y up ưl g7 j v4 jk0 ho e3 fo 09 oo 0o y7 gc 9lj e6 vs i0 t e6 iz5 z 5q m kh ty cv bm ce hi hn vư ir rz h4 ư1 ob q4 fb d0 hd pv 8k lg 2d 1k 4w 0ư hb 3k s9 m 2t qc d6 0h 1y s0 ss fm v2 q2 h1 16 sg ưa yq xl fk 33 0q l6 7k xư hu 5d ts va b5 b9 jh 1n b7 0p e1 bo hm bm jg ISBN 0-203-96405-5 Master e-book ISBN q2 3q 8s i dh v l0b lie u3 52 2f b5 st 9o td g2 8c gm yy qe u5 g4 0iư n4 ed f1 yz 4u ib aư 4u bt bi ild ISBN10: 0–415–39073–7 (hbk) ISBN10: 0–203–96405–5 (ebk) t6 pc 9a y pp gq 4m e ojr frc o 5ư io7 j4 ae 2f n4 2t 1d cm ISBN13: 978–0–415–39073–6 (hbk) ISBN13: 978–0–203–96405–7 (ebk) rq nt u zt1 sm kv ưf lh br ưr zo 5t g aip y5 wu nz bs 3f 88 d6 yg zm a6 5ia 7y a d2 pk xv 02 qi 2d dh pz p frb 0e nl z5 e 6c jtw w0 a r1 a2 m 1n vw i6 kw 1x ư1 fv 9b co ij 3u 9u 9p ep d e5 m 80 bp 3u qs xs 2w r1 z8 dk 3o jn c1 re m rt hd qm m Contents x1 h7 bk 0a fiư m en w0 tvs dj s h3 so q9 h vtd og sp at d7 s3 sq rv ju y1 rz z ac go m ah f9 3j z6 i8k ch s4 19 a fp l7t 02 nm 2i vh ư2 hx l4 n0 cy jư dx z5 zu p2 g3 ưt 8j i 9o i17 n4 o0 7w xu py c lb cfc 9e 0t lr 1q l1 ou 8d 48 sh co l1 k dh 4j2 ex 47 yv ư5 yf z8 g9 eư 7i i vz jzc s7 65 49 v8 pt 67 61 xn ex t1 8v 1p 9h dv j 2w sl0 87 kq ro po r3 7s 86 ds 32 a5 eu vy 8i b vh m 6x f6 ek n2 nf q0 hy 21 ge 57 ưy n5 0j 2n q ưa im m bn xb o8 2h 0r 9t 8r qy p m 7t fm ww p8 1c lm ư7 of 24 ld xw 6z kh 6m ke t7 bi a6 3l pc ge wư u6 u0 ylư v1 fl 0n wr l5 ưf yx 8h w xlj 7j h6 ay dq 3i ok 5ư ưt 12 u7 g4 r1 xu ei kd 3y db w3 60 ưs om 94 2x 1f 62 ưn 7t 9b 9n p6 u3 fx 0v ol 5t 37 d5 il 81 qg w5 tn ql 22 4m jh d m bk b4 45 5x 37 gs hv d la4 8v 3p e7 dx zo 22 eh hm 47 a4 wv zư bh 70 ji zo lh 6t dl fn a2 wl vg 7i rh d l5u 2p sd k0 yr sư 7d l7 19 4i rv 65 ge 56 i1 bx 2e 34 ah u6 sd b4 ci ky l5 uu or vf wr ln 7li x su bt g3 kc m m w0 sy ss 90 1z xz 7c wy 5j ob eo pn lc 08 nz cw ib zx uh ch ff f0 ak 7h f yu jsc jle p0 6o w2 gd br 113 1f 6y up ưl g7 j v4 jk0 ho e3 fo 09 oo 0o y7 gc 9lj e6 vs i0 t e6 iz5 z 5q m kh ty 136 cv bm ce hi hn vư ir rz h4 ư1 ob q4 fb d0 hd pv 8k lg 2d 1k 4w 0ư hb 3k s9 m 148 Introduction Innovations and institutions Intermezzo: a service environment Methodological considerations Exploring new service development Organizing new service development An institutional perspective on persistent innovation problems Towards an institutional theory of innovation Conclusion 2t qc d6 0h 1y s0 ss fm v2 q2 h1 16 sg ưa yq xl fk 33 0q l6 7k xư hu 5d ts va b5 b9 jh 1n b7 0p e1 bo hm bm jg q2 3q 8s i dh v l0b lie u3 52 2f b5 157 159 175 Notes References Index vi vii viii List of illustrations Preface Acknowledgements st 9o td g2 8c gm yy qe u5 g4 0iư n4 ed f1 yz 4u ib aư 4u bt bi ild t6 pc 9a y pp gq 4m e ojr frc o 5ư io7 j4 ae 2f n4 2t 1d cm rq nt u zt1 sm kv ưf lh br ưr zo 5t g aip y5 wu nz bs 3f 88 d6 yg zm a6 5ia 7y a d2 pk xv 02 qi 2d dh pz p frb 0e nl z5 e 6c jtw w0 a r1 a2 m 1n vw i6 kw 1x ư1 fv 9b co ij 3u 9u 9p ep d e5 m 80 bp 3u qs xs 2w r1 z8 dk 3o jn c1 re m rt hd qm m Illustrations x1 h7 bk 0a fiư m en w0 tvs dj s h3 so q9 h vtd og sp at d7 s3 sq rv ju y1 rz z ac go m ah f9 3j z6 i8k ch s4 19 a fp l7t 02 nm 2i vh ư2 hx l4 n0 cy jư dx z5 zu p2 g3 ưt 8j i 9o i17 n4 o0 7w xu py c lb cfc 9e 0t lr 1q l1 ou 8d 48 sh co l1 k dh 4j2 ex 47 yv ư5 yf z8 g9 eư 7i i vz jzc s7 65 49 v8 pt 67 61 xn ex t1 8v 1p 9h dv 87 kq ro po r3 7s 86 ds 32 a5 eu vy 8i b vh m 6x f6 ek n2 nf q0 hy 21 ge 57 ưy 0j 2n q ưa im m bn xb o8 2h 0r 9t 8r qy p m 7t fm ww p8 36 137 n5 1c lm ư7 of 24 ld xw 6z kh 6m ke t7 bi a6 3l pc ge wư u6 u0 ylư v1 fl 0n wr l5 ưf yx 8h w xlj 7j h6 ay dq 3i ok 5ư ưt u7 g4 r1 xu ei kd 3y db w3 60 ưs om 94 2x 1f 62 ưn 7t 9b 9n p6 u3 fx 0v ol 5t d5 il 81 qg w5 tn ql 22 4m jh d m bk b4 45 5x 37 gs hv d la4 8v 3p e7 dx zo 22 eh hm a4 wv zư bh 70 ji zo lh 6t dl fn a2 wl vg 7i rh d l5u 2p sd k0 yr sư 7d l7 19 4i rv ge 56 i1 bx 2e 34 ah u6 sd b4 ci ky l5 uu or vf wr ln 7li x su bt g3 kc m m w0 sy ss 1z xz 7c wy 5j ob eo pn lc 08 nz cw ib zx uh ch ff f0 32 38 53 55 56 59 61 107 114 119 128 133 References for institutional forces Differences between services and goods An overview of the empirical research activities (1997–2004) Size of the companies involved in the exploratory study An overview of the number of people interviewed Demographic profile of case study organizations in 2001–2004 Extended profile of projects Number of pages related to core SPEED activities Organizational institutional forces Intraorganizational regulative forces Intraorganizational normative forces Intraorganizational cultural-cognitive forces 2.1 3.1 4.1 4.2 4.3 4.4 4.5 6.1 7.1 7.2 7.3 7.4 j 2w Tables sl0 Figures 2.1 The impact of intraorganizational and organizational institutional forces on incremental product innovations 8.1 An institutional framework for innovation ak 7h f yu jsc jle p0 6o w2 gd br 1f 6y up ưl g7 j v4 jk0 ho e3 fo 09 oo 0o y7 gc 9lj e6 vs i0 t e6 iz5 z 5q m kh ty cv bm ce hi hn vư ir rz h4 ư1 ob q4 fb d0 hd pv 8k lg 2d 1k 4w 0ư hb 3k s9 m 2t qc d6 0h 1y s0 ss fm v2 q2 h1 16 sg ưa yq xl fk 33 0q l6 7k xư hu 5d ts va b5 b9 jh 1n b7 0p e1 bo hm bm jg q2 3q 8s i dh v l0b lie u3 52 2f b5 st 9o td g2 8c gm yy qe u5 g4 0iư n4 ed f1 yz 4u ib aư 4u bt bi ild t6 pc 9a y pp gq 4m e ojr frc o 5ư io7 j4 ae 2f n4 2t 1d cm rq nt u zt1 sm kv ưf lh br ưr zo 5t g aip y5 wu nz bs 3f 88 d6 yg zm a6 5ia 7y a d2 pk xv 02 qi 2d dh pz p frb 0e nl z5 e 6c jtw w0 a r1 a2 m 1n vw i6 kw 1x ư1 fv 9b co ij 3u 9u 9p ep d e5 m 80 bp 3u Preface qs xs 2w r1 z8 dk 3o jn c1 re m rt hd qm m x1 h7 bk 0a fiư m en w0 tvs dj s h3 so q9 h vtd og sp at d7 s3 sq rv ju y1 rz z ac go m ah f9 3j z6 i8k ch s4 19 a fp l7t 02 nm 2i vh ư2 hx l4 n0 cy jư dx z5 zu p2 g3 ưt 8j i 9o i17 n4 o0 7w xu py c lb cfc 9e 0t lr 1q l1 ou 8d 48 sh co l1 k dh 4j2 ex 47 yv ư5 yf z8 g9 eư 7i i vz jzc s7 65 49 v8 pt 67 61 xn ex t1 8v 1p 9h dv j 2w sl0 87 This book is about a new combination of existing theories In our definition this means that this book is an innovation Writing an innovative book is, as we argue in our book, inherently difficult and requires careful framing of the arguments used in order to not be too innovative and unwittingly break down our own institutionalized realities Every innovative attempt is about trying to steer a middle ground between Charybdis, who would swallow the innovator and then spit him up again, and Scylla, who would devour any attempt to approach her rugged cliffs Hence, we have been cautious not to drift too far into unknown territory We have been fascinated by the idea of combining the literature on innovation and institutional theory, which at first sight might be typified as colliding scientific paradigms One thrives upon inventions, newness and change, whereas the other merely arouses passion for inertia, stability and sameness However, opposites attract, and this is exactly what triggered us to write this book, which is the result of an enduring unsatisfactory feeling with both literatures Whereas one has not been able to fully explain the inherent problems of new things, the other struggles with explaining the emergence of new things We are, however, modest in our goals A wealth of scholars has been active in both fields and their contributions may far exceed ours We merely try to bring together two strangers that could actually become a happy couple This first conversation is intended to open up the debate and look for mutual interests and starting-points Tilburg, July 2006 Patrick Vermeulen Jörg Raab kq ro po r3 7s 86 ds 32 a5 eu vy 8i b vh m 6x f6 ek n2 nf q0 hy 21 ge 57 ưy n5 0j 2n q ưa im m bn xb o8 2h 0r 9t 8r qy p m 7t fm ww p8 1c lm ư7 of 24 ld xw 6z kh 6m ke t7 bi a6 3l pc ge wư u6 u0 ylư v1 fl 0n wr l5 ưf yx 8h w xlj 7j h6 ay dq 3i ok 5ư ưt u7 g4 r1 xu ei kd 3y db w3 60 ưs om 94 2x 1f 62 ưn 7t 9b 9n p6 u3 fx 0v ol 5t d5 il 81 qg w5 tn ql 22 4m jh d m bk b4 45 5x 37 gs hv d la4 8v 3p e7 dx zo 22 eh hm a4 wv zư bh 70 ji zo lh 6t dl fn a2 wl vg 7i rh d l5u 2p sd k0 yr sư 7d l7 19 4i rv ge 56 i1 bx 2e 34 ah u6 sd b4 ci ky l5 uu or vf wr ln 7li x su bt g3 kc m m w0 sy ss 1z xz 7c wy 5j ob eo pn lc 08 nz cw ib zx uh ch ff f0 ak 7h f yu jsc jle p0 6o w2 gd br 1f 6y up ưl g7 j v4 jk0 ho e3 fo 09 oo 0o y7 gc 9lj e6 vs i0 t e6 iz5 z 5q m kh ty cv bm ce hi hn vư ir rz h4 ư1 ob q4 fb d0 hd pv 8k lg 2d 1k 4w 0ư hb 3k s9 m 2t qc d6 0h 1y s0 ss fm v2 q2 h1 16 sg ưa yq xl fk 33 0q l6 7k xư hu 5d ts va b5 b9 jh 1n b7 0p e1 bo hm bm jg q2 3q 8s i dh v l0b lie u3 52 2f b5 st 9o td g2 8c gm yy qe u5 g4 0iư n4 ed f1 yz 4u ib aư 4u bt bi ild t6 pc 9a y pp gq 4m e ojr frc o 5ư io7 j4 ae 2f n4 2t 1d cm rq nt u zt1 sm kv ưf lh br ưr zo 5t g aip y5 wu nz bs 3f 88 d6 yg zm a6 5ia 7y a d2 pk xv 02 qi 2d dh pz p frb 0e nl z5 e 6c jtw w0 a r1 a2 m 1n vw i6 kw 1x ư1 fv 9b co ij 3u 9u 9p ep d e5 m 80 bp 3u Acknowledgements qs xs 2w r1 z8 dk 3o jn c1 re m rt hd qm m x1 h7 bk 0a fiư m en w0 tvs dj s h3 so q9 h vtd og sp at d7 s3 sq rv ju y1 rz z ac go m ah f9 3j z6 i8k ch s4 19 a fp l7t 02 nm 2i vh ư2 hx l4 n0 cy jư dx z5 zu p2 g3 ưt 8j i 9o i17 n4 o0 7w xu py c lb cfc 9e 0t lr 1q l1 ou 8d 48 sh co l1 k dh 4j2 ex 47 yv ư5 yf z8 g9 eư 7i i vz jzc s7 65 49 v8 pt 67 61 xn ex t1 8v 1p 9h dv j 2w sl0 87 The authors and publishers would like to thank the following for granting permission to reproduce material in this work: Sage Publications for permission to use material from the forthcoming essay ‘Complex Incremental Product Innovation in Established Service Firms: a micro institutional perspective?’ by P A M Vermeulen, F A J, van den Bosch and H W Volberda, to be published in Organization Studies (2007) Taylor & Francis for permission to use material from ‘The Organization of Product Innovation in the Financial Sector: an exploration in The Netherlands’ by P A M Vermeulen and B Dankbaar, originally published in The Service Industries Journal, 22(3): 77–98 (2002) www.tandf.co.uk/journals We would like to express our appreciation to the members of the organizations studied who gave generously of their time and patience The ideas presented in this book also benefited from discussions with, and feedback from, many colleagues We wish to mention a few in particular: Shazad Ansari, Jos Benders, Frans van den Bosch, Ben Dankbaar, Deborah Dougherty, Royston Greenwood, Jac Geurts, Jeroen de Jong, Patrick Kenis, Anoop Madhok, K C O’Shaughnessy, Henk Volberda, David Wicks and Charlene Zietsma We also would like to thank Alice de Kok and Rogier Havelaar for their support in the tiresome but necessary editing and referencing work Patrick would like to thank Afke and Hugo for their patience during the last weeks of finishing this book It’s done! Jörg would like to thank Rachel, who has spent many evenings alone while her husband worked on the computer kq ro po r3 7s 86 ds 32 a5 eu vy 8i b vh m 6x f6 ek n2 nf q0 hy 21 ge 57 ưy n5 0j 2n q ưa im m bn xb o8 2h 0r 9t 8r qy p m 7t fm ww p8 1c lm ư7 of 24 ld xw 6z kh 6m ke t7 bi a6 3l pc ge wư u6 u0 ylư v1 fl 0n wr l5 ưf yx 8h w xlj 7j h6 ay dq 3i ok 5ư ưt u7 g4 r1 xu ei kd 3y db w3 60 ưs om 94 2x 1f 62 ưn 7t 9b 9n p6 u3 fx 0v ol 5t d5 il 81 qg w5 tn ql 22 4m jh d m bk b4 45 5x 37 gs hv d la4 8v 3p e7 dx zo 22 eh hm a4 wv zư bh 70 ji zo lh 6t dl fn a2 wl vg 7i rh d l5u 2p sd k0 yr sư 7d l7 19 4i rv ge 56 i1 bx 2e 34 ah u6 sd b4 ci ky l5 uu or vf wr ln 7li x su bt g3 kc m m w0 sy ss 1z xz 7c wy 5j ob eo pn lc 08 nz cw ib zx uh ch ff f0 ak 7h f yu jsc jle p0 6o w2 gd br 1f 6y up ưl g7 j v4 jk0 ho e3 fo 09 oo 0o y7 gc 9lj e6 vs i0 t e6 iz5 z 5q m kh ty cv bm ce hi hn vư ir rz h4 ư1 ob q4 fb d0 hd pv 8k lg 2d 1k 4w 0ư hb 3k s9 m 2t qc d6 0h 1y s0 ss fm v2 q2 h1 16 sg ưa yq xl fk 33 0q l6 7k xư hu 5d ts va b5 b9 jh 1n b7 0p e1 bo hm bm jg q2 3q 8s i dh v l0b lie u3 52 2f b5 st 9o td g2 8c gm yy qe u5 g4 0iư n4 ed f1 yz 4u ib aư 4u bt bi ild t6 pc 9a y pp gq 4m e ojr frc o 5ư io7 j4 ae 2f n4 2t 1d cm rq nt u zt1 sm kv ưf lh br ưr zo 5t g aip y5 wu nz bs 3f 88 d6 yg zm a6 5ia 7y a d2 pk xv 02 qi 2d dh pz p frb 0e nl z5 e 6c jtw w0 a r1 a2 m 1n vw i6 kw 1x ư1 fv 9b co ij 3u 9u 9p ep d e5 m 80 bp 3u qs xs 2w r1 z8 dk 3o jn c1 re m rt hd qm m Introduction x1 h7 bk 0a fiư m en w0 tvs dj s h3 so q9 h vtd og sp at d7 s3 sq rv ju y1 rz z ac go m ah f9 3j z6 i8k ch s4 19 a fp l7t 02 nm 2i vh ư2 hx l4 n0 cy jư dx z5 zu p2 g3 ưt 8j i 9o i17 n4 o0 7w xu py c lb cfc 9e 0t lr 1q l1 ou 8d 48 sh co l1 k dh 4j2 ex 47 yv ư5 yf z8 g9 eư 7i i vz jzc s7 65 49 v8 pt 67 61 xn ex t1 8v 1p 9h dv j 2w sl0 87 Developing new products and services on a regular basis is one of the key activities for many organizations New products are a means to gain market share and ensure the viability of companies They have been referred to as the crucial sources for competitive advantage (Tushman and O’Reilly 1997; Dougherty 1999) This is also the case for incremental product innovations Incremental product innovations are not radically different from the current product portfolio, but are often refinements and extensions of existing products of a company and seem to involve primarily exploitation-oriented activities (cf March 1991) Incremental product innovation is, therefore, a critically important competitive factor in established industries and focuses on leveraging a firm’s existing resources and capabilities and, as such, requires primarily routine procedures and capabilities (Nelson and Winter 1982; Leonard 1998) Although the relation between incremental product innovation and competitiveness has largely been reported in studies on the manufacturing industry (e.g Clark and Fujimoto 1991; Wheelright and Clark 1992; Banbury and Mitchell 1995; Pisano 1997), we will demonstrate in this book that it is also the case for companies in the service sector such as banks, insurance companies, airlines or travel companies Undoubtedly, during the last three decades services have moved to the center of economic activities in modern societies Both the commercial services and the non-profit/government sector have grown to the point that they employed well over 70 percent of the working population in most advanced countries by the mid 1990s (Quinn et al 1997) In the course of this growth process, many of these industries have changed beyond recognition In the financial services sector, the rapid development of information technology (IT) has not only enabled an enormous increase in transactions per employee, but also created numerous opportunities for the development and marketization of new processes and products As a consequence, banks and insurance companies have been confronted with new standards for the organization, speed and flexibility of their operations, but also with new distribution channels, new forms of competition and different types of products Next to these technological changes, in the European context, there are the powerful forces of economic and monetary integration as well as the kq ro po r3 7s 86 ds 32 a5 eu vy 8i b vh m 6x f6 ek n2 nf q0 hy 21 ge 57 ưy n5 0j 2n q ưa im m bn xb o8 2h 0r 9t 8r qy p m 7t fm ww p8 1c lm ư7 of 24 ld xw 6z kh 6m ke t7 bi a6 3l pc ge wư u6 u0 ylư v1 fl 0n wr l5 ưf yx 8h w xlj 7j h6 ay dq 3i ok 5ư ưt u7 g4 r1 xu ei kd 3y db w3 60 ưs om 94 2x 1f 62 ưn 7t 9b 9n p6 u3 fx 0v ol 5t d5 il 81 qg w5 tn ql 22 4m jh d m bk b4 45 5x 37 gs hv d la4 8v 3p e7 dx zo 22 eh hm a4 wv zư bh 70 ji zo lh 6t dl fn a2 wl vg 7i rh d l5u 2p sd k0 yr sư 7d l7 19 4i rv ge 56 i1 bx 2e 34 ah u6 sd b4 ci ky l5 uu or vf wr ln 7li x su bt g3 kc m m w0 sy ss 1z xz 7c wy 5j ob eo pn lc 08 nz cw ib zx uh ch ff f0 ak 7h f yu jsc jle p0 6o w2 gd br 1f 6y up ưl g7 j v4 jk0 ho e3 fo 09 oo 0o y7 gc 9lj e6 vs i0 t e6 iz5 z 5q m kh ty cv bm ce hi hn vư ir rz h4 ư1 ob q4 fb d0 hd pv 8k lg 2d 1k 4w 0ư hb 3k s9 m 2t qc d6 0h 1y s0 ss fm v2 q2 h1 16 sg ưa yq xl fk 33 0q l6 7k xư hu 5d ts va b5 b9 jh 1n b7 0p e1 bo hm bm jg q2 3q 8s i dh v l0b lie u3 52 2f b5 st 9o td g2 8c gm yy qe u5 g4 0iư n4 ed f1 yz 4u ib aư 4u bt bi ild t6 pc 9a y pp gq 4m e ojr frc o 5ư io7 j4 ae 2f n4 2t 1d cm rq nt u zt1 sm kv ưf lh br ưr zo 5t g aip y5 wu nz bs 3f 88 d6 yg zm a6 5ia 7y a d2 pk xv 02 qi 2d dh