Overview of Park Hyatt Hotel
Hyatt Corporation
Hyatt is the world's leading hotel management group with over 62 years (1957 - 2019) experience managing more than 700 hotels worldwide.
Hyatt was established in 1957 by Jay Pritzker, a member of the prominent Pritzker family Within a decade, it transformed into North America's fastest-growing ownership and management system in the hospitality industry.
1967: Hyatt Regency Atlanta Hotel & Resort with unique design makes Hyatt a pioneer in global hospitality services
1969 opened its first hotel outside the U.S with Hyatt Regency Hong Kong project
1980: Introducing the Grand Hyatt (New York) and Park Hyatt (Chicago)
1990: Hyatt enters global vacation ownership
2006: Introducing the Hyatt Place brand
2007: Introducing the Andaz brand, Hyatt becomes one of the fastest growing multinational companies, ideas are developed on a global scale
2009: Joined the New York Stock Exchange
Famous brands of Hyatt Group:
2 Wellness: Miraval (Acquired by Hyatt in 1995)
3 Premium: Grand Hyatt, Hyatt Regency, Hyatt
4 Lifestyle: Andaz, Hyatt centric, the Unbound Collection by Hyatt
5 Modern Essential: Hyatt Place, Hyatt Hhouse
6 All Inclusive: Hyatt Zilava, Hyatt Ziva
7 Vacation ownership: Hyatt Residence Club
Career development in the front office department at Park Hyatt Saigon Hotel is essential for individuals seeking growth in the hospitality industry This department plays a pivotal role in guest relations and service excellence, making it a crucial area for professional advancement Opportunities for skill enhancement and career progression are abundant, enabling employees to thrive in a dynamic work environment Engaging in continuous learning and development is key to achieving long-term success in hospitality careers, particularly within the prestigious setting of Park Hyatt Saigon.
History of formation and development of Park Hyatt Saigon Hotel
To become a luxurious and magnificent hotel like today Park Hyatt Saigon has gone through many ups and downs to be able to come into operation.
Park Hyatt Saigon was established through the initiative of Dr Nguyen Van Hao, a former Deputy Prime Minister of the old Saigon regime His embodiment of knowledge and strong national pride garnered support from the Central Leadership, which allocated a prime 6,500m2 site for the hotel’s construction.
In 1993 to raise investment capital, a joint venture was formed in the form of a joint venture called Grand Imperial Saigon Hotel Company.
Although the project was licensed for investment in 1994, started in 1996, when the financial crisis occurred in Asia in 1997, the project was not restarted until 2002.
The 5-star Park Hyatt Saigon hotel was finally completed in July 2005 and officially opened in October 2005.
Park Hyatt Saigon is a luxurious 5-star hotel situated in the heart of District 1, at Lam Son Square Its prime location offers easy access to various tourist attractions, including restaurants, parks, and shopping areas The hotel features a stunning design that blends colonial Indo-Indochina architecture with Vietnam's rich culture and tropical climate.
Park Hyatt Saigon hotel is invested by Grand Imperial Saigon Hotel Company and selects Hyatt Group as a manager – this is a hotel management unit with scale and reputation worldwide.
The prestigious awards that the hotel received:
Career development in the front office department of Park Hyatt Saigon Hotel is a crucial aspect of hospitality orientation This department plays a vital role in delivering exceptional guest experiences, making it essential for professionals to enhance their skills and knowledge Opportunities for growth and advancement within the front office can lead to rewarding careers in the hospitality industry Continuous training and mentorship are key components in fostering talent and ensuring staff are well-equipped to meet the evolving demands of the sector By focusing on career development, Park Hyatt Saigon Hotel aims to cultivate a skilled workforce dedicated to excellence in service.
Park Hyatt Saigon ranks among the top 10 "Best City Hotels in Asia," as recognized by a leading global travel magazine This prestigious accolade highlights the hotel's prime downtown location, elegant design, exceptional service, and acclaimed dining options, all of which contribute to its positive reputation.
Park Hyatt Saigon has been named in the list of "World's Best Hotels" 11 times.
Not long after, this hotel was voted "Best Business Hotel in Ho Chi Minh City" at the Business Traveller Asia-Pacific Awards 2015.
Since its opening in 2007, Park Hyatt Saigon has earned a loyal following, consistently being recognized as the "Best Business Hotel in Ho Chi Minh City." This marks the ninth consecutive year that the hotel has received this esteemed accolade.
Business areas of Park Hyatt Saigon
Park Hyatt Saigon is a luxurious 5-star hotel in Vietnam, managed by the renowned American group Hyatt Situated in the vibrant Lam Son Square, the hotel provides guests with exceptional luxury and international standard services, catering to both leisure and business travelers.
The hotel features 252 luxurious guest rooms, including 21 apartment-style accommodations Guests can enjoy a large swimming pool, a modern spa, and high-end dining options Additionally, the hotel offers a well-equipped mall, meeting rooms, and a banquet hall, along with complimentary wireless Internet access in public areas.
All hotel amenities meet business and entertainment needs, giving guests comfortable and convenient holidays.
Career development in the front office department of Park Hyatt Saigon Hotel plays a crucial role in shaping the hospitality industry This department serves as the first point of contact for guests, making it essential for staff to possess excellent communication and customer service skills Continuous training and professional growth opportunities are vital for employees to enhance their expertise and advance their careers By focusing on career orientation, Park Hyatt Saigon Hotel ensures that its front office team is well-equipped to meet the dynamic needs of the hospitality sector, fostering a culture of excellence and guest satisfaction.
The Park Twin or King rooms, spanning 34 m2, feature a classic design with elegant wooden floors and a dedicated workspace Guests can enjoy ultra-fast Internet access and luxurious marble bathrooms equipped with separate bathtubs and shower areas Accommodations include either one King bed or two single beds, catering to various preferences.
The Park Deluxe King or Twin rooms offer all the amenities of the Park room and are situated on the 3rd floor next to the pool, featuring a private terrace Each room is equipped with glass windows adorned with wooden shutters that open to the terrace, providing stunning views of the beautiful swimming pool or the lush tropical garden.
Park Suite King: includes a separate living room area with a sofa, bedroom with a large marble bathroom Glass-mounted wooden windows combine harmoniously with wooden interiors, giving a cozy feel to visitors.
Career development in the front office department at Park Hyatt Saigon Hotel is essential for aspiring hospitality professionals This department plays a crucial role in guest relations and overall hotel operations, providing numerous opportunities for growth and advancement By focusing on skill enhancement, professional training, and mentorship, employees can elevate their careers within the hospitality industry Engaging in continuous learning and adapting to industry trends will further empower individuals to thrive in this dynamic environment.
The Park Executive King suite spans 110 m² and features a distinct bedroom, a spacious living room, and a dining area accommodating up to five guests, complemented by a small kitchen The luxurious bathroom boasts marble finishes, a large bathtub, and a separate shower area, all enhanced by LCD flash-screen televisions for added convenience.
The Presidential Suite, situated on the top floor, features a luxurious white marble break room and an expansive wooden living room furnished with a stylish sofa set It includes a dining room that seats eight, complemented by a well-equipped small kitchen Modern amenities abound, such as multi-channel satellite television, a DVD player, and high-speed broadband Internet with a voicemail system Additional conveniences include a dedicated make-up area, a spacious storage room, and a personal iron cabinet The suite also boasts a lavish marble bathroom complete with a generous bathtub and flat-screen LCD televisions.
Career development in the front office department at Park Hyatt Saigon Hotel is a crucial aspect of hospitality orientation This department plays a vital role in enhancing guest experiences and ensuring operational efficiency Professionals in the front office are trained to manage guest relations, reservations, and check-ins effectively Continuous training and development opportunities are essential for staff to excel in their roles and advance their careers within the hospitality industry Emphasizing the importance of customer service and communication skills, Park Hyatt Saigon Hotel fosters a supportive environment for employees to grow and succeed in their hospitality careers.
- Coffee and tea making tools
- LCD flat-screen televisions Wireless internet in the room.
Opera - a modern-style restaurant that serves pizza, noodles and local dishes with breakfast, lunch, dinner, snacks and outdoor dining, with views of Lam Son Square
Square One, situated on the upper level, is a spacious restaurant that offers a warm and inviting atmosphere, focusing on a diverse menu of Western and Vietnamese cuisine The establishment features five open kitchens, a dedicated juice and wine counter, and four private dining rooms, all complemented by an impressive glass display showcasing a selection of fine wines from around the world.
Career development in the front office department of Park Hyatt Saigon Hotel is essential for aspiring professionals in the hospitality industry This department plays a crucial role in guest relations and overall hotel operations, making it a key area for career growth Opportunities for advancement within the front office can lead to various managerial positions, enhancing both skills and experience Engaging in continuous training and professional development programs is vital for success in this dynamic environment By focusing on customer service excellence and operational efficiency, individuals can build a rewarding career in hospitality at Park Hyatt Saigon.
Park Lounge – an ideal spot for business or social meetings, elegantly designed with glass windows with city views.
- Body treatments and beauty care
Career development in the front office department at Park Hyatt Saigon Hotel is essential for aspiring hospitality professionals This department serves as the first point of contact for guests, making it crucial for staff to possess excellent communication and customer service skills Opportunities for growth within the front office include roles such as receptionist, concierge, and front desk manager Continuous training and mentorship programs are offered to enhance employees' skills and advance their careers By focusing on career orientation, Park Hyatt Saigon Hotel cultivates a supportive environment that encourages professional development and success in the hospitality industry.
- Take care of hair and toenails, hands The 20-second swimming pool is located in a beautiful garden.
Large room, 550m2 divided into 3 soundproofed areas with a capacity of 450 guests, 4 meeting rooms (of which 2 rooms have balconies and natural light) 2 board meeting rooms
There is also an area for exhibitions or relaxation with cocktails or coffee.
Personnel organization structure
Career development in the front office department of Park Hyatt Saigon Hotel is a vital aspect of hospitality orientation The front office serves as the first point of contact for guests, making it essential for staff to develop strong communication and customer service skills Opportunities for growth within this department can lead to various roles, enhancing both personal and professional development Continuous training and mentorship are key components in fostering a successful career in hospitality, particularly at prestigious establishments like Park Hyatt Saigon Emphasizing these elements can significantly improve employee satisfaction and guest experiences.
Front Office Overview
Department overview
- Front office (FO) means the Lobby department in hotels, resorts
- Front Office is responsible for welcoming and supporting customers during the customer's stay at the hotel.
Front Office is the first department where employees will communicate and build relationships and give customers their first impression of the hotel.
Department Positions and Roles
• Missions Welcome guests and welcome guests.
- Receive and resolve customer requests.
- Guide and help guests with the in-receipt and dismite-and-off procedures.
- Store and fill in the guest's information on the hotel system
- Report to the chief manager about the operation situation
- Support other departments to complete the task well.
Transfer your requests and information to relevant parts of the hotel.
- Is a bridge between customers and hotels / hotel services.
Make a good impression on the hotel guests.
It is a bridge between the parts of the hotel.
- Is a powerful department to help advise and comment on the hotel situation, needs, customer tastes
Job Opportunities
- Pick-up staff at the airport
3.2 How to organize work in front office
Career development in the front office department at Park Hyatt Saigon Hotel is essential for individuals seeking to advance in the hospitality industry This orientation program focuses on enhancing skills, understanding operational procedures, and fostering professional growth Participants will gain insights into effective customer service, communication strategies, and leadership qualities that are vital for success in front office roles By engaging in this comprehensive career development initiative, employees can unlock new opportunities and contribute to the hotel's commitment to excellence in hospitality.
3.3 Requirements and salaries of titles a Requirements
- Have a lot of experience in managing and solving problems.
- Office informatics, information technology: MS Office
- Have skills, knowledge of customer service
- Skills in solving problems and handling situations, questions and complaints of customers.
• ASSISTANT FRONT OFFICE MANAGER Good communication and communication skills with customers.
- Organizational, management and supervision skills.
- Foreign language proficiency, flexibility and good work under pressure.
- Knowledge and experience using Smile, Opera / Fidelio hotel software
- Have the capacity and management qualities
- Good work ethic Take responsibility for your work and withstand high pressure.
Know how to organize and coordinate work
- Mastering regulations, standards and technical procedures in supervision
- Provide information and services to customers.
- Pick up passengers at the airport.
- Deliver mail/fax /mail to guests.
- Answer questions about places to eat, play, nearby tours
- Open, vivacious, friendly, flexible Good English
- Priority is given to candidates with experience working at a 4.5-star hotel.
• OPERATOR Take all calls into the hotel.
- Forward the call to the right department, staff or customer who is staying at the hotel.
Career development in the front office department at Park Hyatt Saigon Hotel is essential for aspiring hospitality professionals This department plays a crucial role in guest relations and overall hotel operations By focusing on skill enhancement and professional growth, employees can advance their careers within the hospitality industry Park Hyatt Saigon offers various training programs and mentorship opportunities to support staff in achieving their career goals Emphasizing the importance of customer service and effective communication, the front office team contributes significantly to the hotel's success and reputation.
- Note, forward messages, handle customer offers.
Manage and record paid calls.
- Basic office computer Care, just, be careful.
- Know how to manage, arrange work Priority is given to experienced candidates.
- In charge of the guest's room-and-rescue activities while staying at the hotel.
- Payment bill of hotel services such as cuisine, laundry, minibar, car rental, tour
- High school graduation Experience in a similar position.
- The ability to handle transactions accurately.
- Basic math knowledge and computer skills.
- Keep track of the list and room status: booked, empty room, need to clean
- Handling situations related to booking, guests staying such as pre-scheduled booking, extension of stay schedule, arrangement, room layout for guests
- High school graduation Experience in a similar position.
- Fax delivery for guests and internally.
- Processing requests for copy/printing of documents.
- Addressing requirements for types of means of transport, sessions - interpreters
- Have degrees and certificates of KS.
- Office informatics skills: Word, Excel
- Know how to use fax, printing, photocopying machine
- Note complaints, comments of customers and resolve within the allowed framework.
- Deploy surveys, capture customer preferences and satisfaction levels to improve hotel products and services
- Have a Bachelor of Marketing/Business Administration degree.
- Knowledge of the company's products and services.
Career development in the front office department at Park Hyatt Saigon Hotel is essential for those pursuing a career in hospitality This department serves as the face of the hotel, providing guests with exceptional service and creating memorable experiences Opportunities for growth and advancement are abundant, with training programs designed to enhance skills and knowledge Employees are encouraged to take on new challenges, fostering a culture of continuous improvement and professional development By focusing on career orientation within the hospitality sector, individuals can build rewarding careers that contribute to the overall success of the hotel.
- Proficient in office applications, CRM platform: MS Office,
- Open the car door, the lobby door.
- Welcome guests, arrange and guide parking spaces for guests.
- Support your luggage and bring guests to your room.
- Guide and introduce the services of the hotel
- Show guests how to use the room.
- Help guests pack their luggage.
- Receive temporary luggage at the hotel b Salaries of titles in the department
• Front Office Manager: Basic salary from VND 15 million / 1 month
• Assistant Front Office Manager: Basic salary from 10 to 12 million VND / 1 month
• Reservation: Basic salary from 6-8 million VND / 1 month
+ Reservation staff: Basic salary from 3-5 million VND / 1 month
• Front Office Supervisor: Basic salary from 7 to 10 million / 1 month
Telephone Operator: Base salary from 3 to 5 million / 1 month
• Information: Basic salary from 3-5 million / 1 month
• Receptionist: Basic salary from 3-5 million / 1 month
• Cashier: Basic salary from 3.5 - 5 million / 1 month
• Lobby Manager: Base salary from 6-10 million / 1 month
Bell Captain: Base salary from 4-6 million/ 1 month
Bell Boys: Base salary from 4 to 5 million / 1 month + Door Attendant: Basic salary from 3-5 million / 1 month
• Guest Relation Office: Basic salary from 3-5 million / 1 month 3.4 Pros, cons, opportunities, and challenges of working in front office
- Active work, exposed to many people
Receptionists play a crucial role in customer interaction, as they are often the first point of contact in the lobby This position allows them to engage with a diverse range of people, enhancing their communication skills and improving their ability to handle various situations effectively.
Receptionists serve as the initial and final point of contact for guests at restaurants and hotels, embodying the face of the company Leaving a positive impression on customers is crucial, as it increases the likelihood of their return in the future.
- Opportunities to develop soft skills
Due to having to interact with multiple people and customer managers, receptionists have many opportunities to develop soft skills such as communication skills, organizing work, handling situations,
In numerous organizations, receptionists are equipped with essential computer skills, enabling them to efficiently manage administrative tasks Additionally, their expertise in handling phone calls allows them to seamlessly transition into customer service roles, enhancing overall client satisfaction.
While the salary for receptionists may not be the highest, it serves as an excellent entry-level position for recent graduates Many young professionals begin their careers in this role with a modest salary, but as they gain experience and become more adept at their responsibilities, their earnings tend to rise over time.
In addition, the receptionist is also entitled to the prescribed benefits such as insurance, holiday bonuses, travel and receiving commissions of hotel services …
Career development in the front office department at Park Hyatt Saigon Hotel is crucial for aspiring hospitality professionals This focus on career orientation provides valuable insights into the various roles and growth opportunities available within the industry By emphasizing skill enhancement and professional growth, individuals can effectively navigate their careers in hospitality The front office serves as the face of the hotel, making it essential for employees to develop strong communication and customer service skills Engaging in continuous learning and training is vital for success in this dynamic environment, ensuring that staff members are well-equipped to meet guest expectations and contribute to the hotel's reputation.
This profession encompasses a variety of roles, allowing you to acquire extensive experience immediately after training You may find yourself transitioning into positions such as office manager or customer service officer.
In recent years, the service industry has experienced significant growth, leading to the opening of numerous restaurants and hotels This expansion has resulted in a heightened demand for receptionists, making it easier to find suitable job opportunities on social networking platforms.
- Guests rate the hotel at first sight with the receptionist
The receptionist serves as the primary point of contact for hotel guests, playing a crucial role in ensuring a positive experience As the face of the hotel, they must maintain a healthy and upbeat demeanor to effectively meet customer needs Additionally, the receptionist coordinates with various departments to deliver seamless and exceptional service, contributing to the overall satisfaction of guests.
As the influx of foreign visitors to Vietnam continues to rise, hotel receptionists must enhance their language skills to meet diverse customer needs With guests from countries like Korea, Thailand, and China who may not speak or understand English, it is essential for receptionists to be proficient in at least two additional languages alongside their native tongue, ensuring exceptional service in the booming tourism market.
In addition, we also need to know body language and sensitive observation so that if you can't communicate verbally, the customer is happy and can understand what you want.
Career development in the front office department at Park Hyatt Saigon Hotel is essential for aspiring hospitality professionals This area focuses on enhancing skills and knowledge crucial for success in the hospitality industry The front office serves as the first point of contact for guests, making it vital to cultivate excellent customer service and communication skills Opportunities for growth within this department can lead to various roles, from receptionist to front office manager Engaging in career orientation programs can provide valuable insights and guidance for individuals looking to advance their careers in hospitality.
Female receptionists should be aware that night shifts are an inevitable part of the job, regardless of personal circumstances such as marriage or children Balancing family life with a career in hotel reception can be challenging, often leading to the decision to marry later or leave the profession altogether However, with experience, there are opportunities for advancement into management positions, which can offer a more manageable work-life balance for those with families.
The role of a receptionist is unique, as it extends beyond typical administrative duties, requiring work during holidays and weekends, often including overtime This is especially true during peak tourist seasons when visitors seek relaxation after busy workweeks, leading to some receptionists working full weeks without days off They must always be prepared to handle tasks such as check-ins, check-outs, phone calls, and guest alarms, highlighting the demanding nature of the job, which can be challenging yet rewarding.
Plans to Achieve the Desired Position in the Department
The volume of specialized knowledge is not much, spending this free time to expand social relationships, learn soft skills and foreign languages
Sign up for a soft skills class and a computer class, register for a communication English class
Find opportunities to interact with world students through cultural exchange programs and international cooperation.
Improving foreign language proficiency is equivalent to IELTS 5.0 at YOLA Gaining computer skills: International MOS Informatics Certificate (750 points);
Proficient application of applied informatics at work;
Participating in student competitions: business ideas contests to promote research, improve knowledge, and train themselves in communication skills as well as social relationships.
Work at Jollibe to improve communication skills as well as how to deal with customers with more experience and knowledge for their future.
It is a time to study many specialties, and the desire to apply knowledge in practice
Thanks to previously built relationships, and skills honed from the first year of trying to find yourself a good internship, promoting your abilities, and even getting paid.
From there, you have to practice your own skills such as:
Soft skillsCommunication skillsEffective learning methodsWriting and presentation skillsTime management skillsNegotiating skills.
Career development in the front office department at Park Hyatt Saigon Hotel is essential for aspiring hospitality professionals This orientation program focuses on enhancing skills and knowledge necessary for success in the hospitality industry Participants will gain insights into customer service excellence, effective communication, and operational efficiency The program aims to equip individuals with the tools needed to advance their careers within the front office, fostering a dynamic and rewarding work environment Engaging in this career development initiative can significantly impact one's professional growth in the hospitality sector.
This is the year that determines the outcome of the first three years, so we have to really focus.
Must achieve the goals set from the first 3 years such as in English or MOS Complete graduation thesis with high scores
Equipped with a deep knowledge to firmly graduate to look forward to the future to come
The first year since I graduated from school:
After graduated, create a well-groomed CV to apply for a position as a receptionist at Park Hyatt Saigon Hotel
Continue to study and train yourself
This is the first step that must be very important to get used to gaining experience when doing real work
In the next 2 to 3 years, focus on mastering and enhancing your skills to secure the role of Reception Supervisor at Park Hyatt Saigon Hotel Demonstrate your capabilities through your discipline, attitude, and behavior, while continuously seeking self-improvement.
Successfully complete all the targets and requirements at this location set by The Park Hyatt Hotel
Learn more about a professional leader to continue to fulfill the next desired direction Receptionist leadership is the next goal in the fifth year:
When you gain a lot of experience and have management skills, you will enter the leadership phase
More confident, creative and agile to accomplish department leadership goals.
- The front office department plays the role of the face of the hotel affecting the revenue, existence and development of the hotel.
- The front office has a lot of potential for growth with a variety of positions
- In addition to the necessary skills, the front office also requires a professional service attitude from the staff
1 HYATT GROUP - OPERATING WORLD-class HOTEL
2 Park Hyatt Saigon Hotel | Vietnam Hotel Association
3 Hyatt - 62 years affirming the world's top 10 hotel management brand | WIKILAN
4 Position and role https://blog.topcv.vn/vai-tro-va-nhiem-vu-cua-cac-bo-phan-trong-khach-san/
Career development in the front office department of Park Hyatt Saigon Hotel is essential for aspiring professionals in the hospitality industry This sector offers numerous opportunities for growth and skill enhancement, allowing individuals to advance their careers effectively The front office serves as the face of the hotel, making strong interpersonal skills and a customer-oriented mindset crucial for success By focusing on continuous learning and professional development, employees can enhance their competencies and contribute to the hotel's reputation for excellence Engaging in career orientation programs can further equip staff with the necessary tools to thrive in this dynamic environment.