THÔNG TIN TÀI LIỆU
MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY NGUYEN THI KIM HA DETERMINANTS OF THE ADOPTION OF TECHNOLOGICAL INNOVATION BY LOGISTICS SERVICES PROVIDERS IN VIETNAM MASTER OF BUSINESS ADMINISTRATION THESIS HO CHI MINH CITY - 2011 TIEU LUAN MOI download : skknchat@gmail.com MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY NGUYEN THI KIM HA DETERMINANTS OF THE ADOPTION OF TECHNOLOGICAL INNOVATION BY LOGISTICS SERVICES PROVIDERS IN VIETNAM Major: Business Administration Major Code: 60.34.05 MASTER OF BUSINESS ADMINISTRATION THESIS INSTRUCTOR: PROFESSOR NGUYEN DONG PHONG HO CHI MINH CITY - 2011 TIEU LUAN MOI download : skknchat@gmail.com ACKNOWLEDGEMENT First of all, I would like to express my heartfelt gratitude to my research supervisor, Professor Nguyen Dong Phong, for his precious guidance, experience sharing, ceaseless encouragement and highly valuable suggestions throughout the course of my research I would like to convey my sincere thanks to Dr Tran Ha Minh Quan, for providing valuable guidance, comment and enthusiastic support My special gratitude is extended to all instructors and staffs at Faculty of Business Administration and Postgraduate Faculty, University of Econimics HoChiMinh City (UEH) for their support and the valuable knowledge during my study in UEH I wish to take this opportunity to express my appreciation to Professor Nguyen Dong Phong and UEH Board of Directors for establishing MBA program in English I also extend my sincere thanks to Lecturer Dang Vinh Phuc for his valuable support and data analysis experience during my research Last but not least, the deepest and most sincere gratitude go to my beloved parents, my sisters and my closest friends for their boundless support, abundant love and encouragement throughout my period of study This is the special encouragement to help me complete this study TIEU LUAN MOI download : skknchat@gmail.com ABSTRACT The growth of Vietnam’s economy is the effort contributed partially by considerate development of logistics service industry In this industry, technological innovation adoption is one of the most promising and potential premise to increase supply chain visibility and improve process efficiency Vietnam’s logistics service providers should pay attention to adopt more efficient logistics technologies to provide better services for their customers However, first of all, the requirement to identify determinants affecting technological innovation adoption is considered as important goals in any logistics firms This article studies the factors influencing the adoption of technological innovations by logistics service providers in Vietnam Based on the technology–organization–environment (TOE) framework (Tornatzky, M Fleischer, 1990) and outstanding characteristics selected from logistics industry (Chieh-Yu, 2006), six variables (explicitness of technology, accumulation of technology, organizational encouragement, quality of human resource, governmental support and environmental uncertainty) are proposed to help predict innovation adoption Data collected from 150 logistics service providers in Ho Chi Minh city is tested against the proposed research model using linear regression The findings suggest that five of six variables have positive effect on innovation adoption We find that the adoption of technological innovations is significantly influenced by explicitness of technology, accumulation of technology, organizational encouragement, quality of human resource, and environmental uncertainty However, governmental support does not show the significant impact on adoption The results and implications included in our study contribute to an expanded understanding of the determinants that affect innovation adoption in logistics service providers Key words: technological innovation adoption, logistics service providers, technology-organization-environment framework TIEU LUAN MOI download : skknchat@gmail.com CONTENTS Acknowledgement Abstract Contents List of Tables List of Charts List of Figures CHAPTER1: Introduction 10 1.1 Research background 10 1.2 Research objective 12 1.3 Research scope and research design 12 1.4 Research structure 13 CHAPTER 2: Literature review and research model 14 2.1 Theoretical framework 14 2.1.1 Definition of innovation 14 2.1.2 Innovation adoption in logistics technologies 17 2.1.2.1 Logistics and supply chain management 17 2.1.2.2 Logistic services providers and role of innovation for their services ………………………………………………………… 18 2.1.2.3 Four categories of logistics technologies…………………………19 2.1.3 Determinants of innovation 22 2.2 Research model 25 CHAPTER 3: Methodology 30 3.1 Research process 30 3.2 The measurement scales 31 3.2.1 Adoption of innovation 32 3.2.2 Explicitness of technology 32 3.2.3 Accumulation of technology 32 3.2.4 Organizational encouragement 32 3.2.5 Quality of human resource 33 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam 3.2.6 Governmental support 33 3.2.7 Environmental uncertainty 33 3.3 The pilot research 34 3.4 The main research 35 3.4.1 Sampling 35 3.4.2 Sample size 36 3.4.3 Survey method 36 3.4.4 Data collection and analysis 37 CHAPTER 4: Research result and finding discussion 38 4.1 Descriptive statistics of sanple 38 4.1.1 Final sample 38 4.1.2 Characteristics of sample 39 4.1.3 Descriptive statistics 41 4.2 The construct measurement scale 42 4.2.1 Reliability analysis 42 4.2.2 Exploratory factor analysis 47 4.3 The hypotheses assessment 52 4.3.1 Correlation analysis 53 4.3.2 Overall model fit 54 4.3.3 Multi linear regression analysis 56 4.4 Finding disscussion 61 CHAPTER 5: Conclusion and implications 65 5.1 Concluding remarks 65 5.2 Implications of the research 66 5.3 Recommendation from the research result 67 5.4 Limitations and further research 68 References 70 Appendix Appendix TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam LIST OF FIGURES Figure 2.1 : Process of literature review .14 Figure 2.2: Research model 29 Figure 3.1 : Process of research 31 Figure 4.1 : Process of hypothesis assessment 53 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam different result Thus, verifying the kind of ownership should be considered to modify, validate or refine our model Next, adoption might be regarded as binary variable in other researches; that is firms either have implemented or have not implemented the innovation under the study Using binary variable, the logistics regression is a suitable statistical technique Logistic regression analysis is similar to traditional regression but uses a binary dependent variable and is less stringent in terms of normality assumptions With the classification between adopter and non-adopter in the survey, the study may have other results that indicate the significant difference in key determinants influencing innovation adoption Finally, the hypotheses were derived from the TOE model which concludes several factors The weakness of the TOE framework may be twofold: (1) it may not explicitly point out what are the major constructs in the framework and the variables in each context, and (2) specific determinants identified within the three context may vary across different studies The study just focuses on two substantial factors of each context which are believed to be important and significant in logistics industry Many other variables in the TOE model may be potential determinants of innovation adoption Future research may incorporate other variables into a predictive model to enhance our understanding the influence on innovation adoption 69 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam REFERENCE Charles Havie, Boon-Chye Lee (2008), Small 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(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam John Mangan, Chandra Lalwani, Tim Butcher (2008), 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(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam Stephan M Wagner, Christian Busse (2008), Managing Innovation: The New Competitive Edge for Logistics Service Providers, Haupt Berne, pp.19 S Xu, K Zhu, J Gibbs, (2004), Global technology, local adoption: a cross-country investigation of Internet adoption by companies in the United States and China, Electron Markets 14 , (1) (2004) pp 13–24 Vinod V.Sople (2007), Logistics Management – The Supply Chain Imperative, First Impression, pp 215 Yu-Min Wang, Yi-Shun Wang, Yong-Fu Wang (2010), “Understanding the Determinants of RFID Adoption in the Manufacturing Industry”, Technological Forecasting and Social Change 77, pp 803-815 72 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam APPENDIX NGHIÊN CỨU CÁC NHÂN TỐ ẢNH HƯỞNG ĐẾN TIẾP THU CẢI TIẾN CÔNG NGHỆ ĐỐI VỚI CÁC ĐƠN VỊ CUNG CẤP DỊCH VỤ LOGISTICS Ở VIỆT NAM Nghiên cứu nhằm mục đích tìm hiểu đánh giá nhân tố ảnh hưởng đến tiếp thu cải tiến công nghệ đơn vị cung cấp dịch vụ logistics Việt Nam Khơng có câu trả lời hay sai Mọi ý kiến đánh giá quý Anh/Chị có giá trị nghiên cứu Phần I : Xin Anh/Chị vui lòng chọn lựa chọn sau Thời gian thành lập công ty Dưới năm Từ đến 10 năm Từ 11 đến 20 năm Trên 20 năm Số lượng nhân viên công ty Dưới 30 người Từ 31 đến 50 người Từ 51 đến 100 người Từ 101 đến 200 người Trên 200 người Công ty Anh/Chị thực cải tiến công nghệ logistics năm qua (có thể chọn nhiều cải tiến) Công nghệ liệu ( hệ thống barcode, RFID…) Công nghệ thông tin ( hệ thống EDI, POS, VAN, EOS, XML…) Công nghệ kho bãi ( hệ thống AS/RS, hệ thống phân loại tự động…) Công nghệ vận chuyển (như hệ thống định vị tồn cầu GPS, hệ thống thơng tin theo vùng địa lý GIS…) Phần II : Xin Anh/Chị cho biết mức độ đồng ý phát biểu đơn vị cung cấp dịch vụ logistics mà Anh/Chị làm việc theo quy ước : 1: Hồn tồn khơng đồng ý đến 5: Hồn toàn đồng ý 73 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam STT Phát biểu Thang Điểm Công ty sẵn sàng cải tiến áp dụng công nghệ Công ty sử dụng cách tối ưu công nghệ cải tiến Dễ dàng tìm thấy tài liệu cơng nghệ Dễ dàng hiểu công nghệ dựa tài liệu 5 Dễ dàng học cách ứng dụng công nghệ từ tài liệu Khơng cần thiết có nhiều kinh nghiệm để học công nghệ Công ty áp dụng số cơng nghệ có liên quan Thực cơng nghệ khơng cần địi hỏi nhiều kinh 5 nghiệm Dễ dàng tích hợp cơng nghệ vào hệ thống công ty 10 Cơng ty ln khuyến khích nhân viên học hỏi công nghệ 11 Công ty tạo điều kiện cho nhân viên học hỏi công nghệ 12 Cơng ty giúp đỡ nhân viên họ gặp khó khăn việc 5 tiếp thu công nghệ 13 Cơng ty có sách thưởng xứng đáng cho nhân viên có tính sáng tạo cải tiến cơng nghệ 14 Nhân viên có khả để sử dụng công nghệ giải vấn đề 15 Nhân viên học công nghệ dễ dàng 16 Nhân viên cung cấp ý tưởng cho công ty 17 Nhân viên chia sẻ kiến thức với người 18 Chính phủ giúp đào tạo nguồn nhân lực với kỹ logisics 19 Chính phủ khuyến khích cơng ty đề xuất dự án lĩnh 5 vực công nghệ logistics 20 Chính phủ ban hành quy định chặt chẽ lĩnh vực logistics 21 Chính phủ hỗ trợ tài cho phát triển cơng nghệ logistics 22 Đối thủ cạnh tranh thường cung cấp dịch vụ logistics 23 Yêu cầu khách hàng đa dạng 24 Những cải tiến công nghệ logistics nhanh 25 Yêu cầu khách hàng thay đổi liên tục Họ tên Anh/Chị : Điện thoại liên hệ : Phỏng vấn : lúc …h….ngày …tháng… năm 2011 Chân thành cảm ơn đóng góp ý kiến Anh/Chị ! 74 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam APPENDIX Total Variance Explained Initial Eigenvalues Component % of Total Varian ce Cumulative % Extraction Sums of Squared Rotation Sums of Squared Loadings Loadings Total % of Cumulative Variance % Total % of Cumulative Variance % 8.587 37.333 37.333 8.587 37.333 37.333 3.290 14.304 14.304 2.707 11.770 49.104 2.707 11.770 49.104 3.135 13.632 27.936 2.173 9.448 58.552 2.173 9.448 58.552 3.084 13.410 41.346 1.606 6.984 65.536 1.606 6.984 65.536 2.989 12.998 54.344 1.432 6.225 71.761 1.432 6.225 71.761 2.889 12.559 66.903 1.006 4.373 76.135 1.006 4.373 76.135 2.123 9.232 76.135 733 3.186 79.321 582 2.530 81.851 539 2.345 84.197 10 471 2.049 86.245 11 457 1.988 88.233 12 370 1.609 89.843 13 346 1.503 91.346 14 311 1.350 92.696 15 276 1.199 93.896 16 241 1.049 94.945 17 218 946 95.891 18 210 911 96.802 19 187 812 97.615 20 179 777 98.392 21 144 624 99.016 22 119 517 99.533 23 107 467 100.000 Extraction Method: Principal Component Analysis 75 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam (LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam(LUAN.van.THAC.si).determinants.of.the.adoption.of.technological.innovation.by.logistics.services.providers.in.vietnam
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