(LUẬN VĂN THẠC SĨ) An investigation on the difficulties in making business English oral presentation of the first year non major English students at Faculty of Accounting at Dai Nam University and some solutions

1 Vietnam national university-Hanoi University of languages and international studies Faculty of post-graduate studies - NguyÔn ThÞ Thu Thđy An investigation on the difficulties in making business English oral presentation of the first year non – major English students at Faculty of Accounting at Dai Nam University and some solutions (Tìm hiểu trở ngại hoạt động thuyết trình tiếng Anh thương mại sinh viên tiếng Anh không chuyên thuộc khoa Kế toán năm thứ nhất, trường Đại học Đại Nam vài giải pháp) M.A Minor program thesis Field : Methodology Code : 60.14.10 Hµ néi – 2010 TIEU LUAN MOI download : skknchat@gmail.com Vietnam national university-Hanoi University of languages and international studies Faculty of post-graduate studies - Ngun ThÞ Thu Thđy An investigation on the difficulties in making business English oral presentation of the first year non – major English students at Faculty of Accounting at Dai Nam University and some solutions (Tìm hiểu trở ngại hoạt động thuyết trình tiếng Anh thương mại sinh viên tiếng Anh không chuyên thuộc khoa Kế toán năm thứ nhất, trường Đại học Đại Nam vài giải pháp) M.A Minor program thesis Field : Methodology Code : 60.14.10 Supervisor: NguyÔn Thu LƯ H»ng, M.A Hµ néi – 2010 TIEU LUAN MOI download : skknchat@gmail.com Abbreviations BE Business English CLT Communicative Language Teaching DNU Dai Nam University ELT English Language Teaching ESP English for Specific Purposes GE General English L2 Second Language/foreign language IT Information Technology ML(E) Market Leader (Elementary) List of tables Page Table Teachers‟ difficulties when teaching business English presentation skills… 22 Table Students‟ difficulties when learning business English presentation skills… 23 Table Students‟ reasons for learning English…………………………………… .25 Table Teacher pedagogical practices in teaching oral presentation skill…………….28 Table Students‟ opinions on inappropriate teacher pedagogical practices in English oral presentation lessons…………………………………………………… …29 Table Teachers‟ English communicative competence……………………………… 31 TIEU LUAN MOI download : skknchat@gmail.com Table of contents Acknowledgements Abstract List of Abbreviations List of Tables Page Part A: Introduction 1 The background of the study……………………………………………………… The method of the study ………………………………………………………… The aims of the study …………………………………………………………… Research questions ……………………………………………………………… Scope of the study ………………………………………………………………… The design of the study …………………………………………………………… Part B: Development Chapter I: Literature review ……………………………………………… I.1 Business English ………………………………………………………………… I.1.1 The overview of business English ………………………………………… I.1.2 The characteristics of language of business ………………………………… I.1.2.1 Sense of purpose ………………………………………………… I.1.2.2 Social aspects …………………………………………………… I.1.2.3 Clear communication …………………………………………… I.1.2.4 Business and General Courses …………………………………… I.2 Oral presentation ………………………………………………………………… I.2.1 What is oral presentation …………………………………………………… I.2.2 Procedure of oral presentation ……………………………………………… I.2.3 Advantages of oral presentation toward ESP students ……………………… I.2.4 Some problems of presentation making …………………………………… TIEU LUAN MOI download : skknchat@gmail.com (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions I.3 Difficulties in learning business English oral presentation skills …………… 1.3.1 Difficulties about business knowledge …………………………………… I.3.2 Difficulties about language knowledge, culture and perceptions …………… I.3.3 Difficulties from teachers …………………………………………………… 11 I.3.3.1 Inappropriate teacher pedagogical practices ……………………… 11 I.3.3.1.1 The amount of teacher talk ………………………………11 I.3.3.1.2 Teacher correction ……………………………………… 11 I.3.3.1.3 Input theory ………………………………………………12 I.3.3.1.4 Teacher-learner relationship ………………………………12 I.3.3.2 Teacher deficiency in English communicative competence ……… 12 I.3.3.3 Teacher deficiency in business English and teaching skills ……… 13 I.3.4 Difficulties from external factors …………………………………………… 14 Chapter II: Methodology 15 II The research context …………………………………………………………… 15 II.1.1 Description of Dai Nam University, English course and its objectives …… 15 II.1.2 Description of the first year students of the Accounting faculty at DNU … 16 II.1.3 Description of the teachers at DNU ………………………………………….17 II.1.4 Description of Market Leader textbook and business related presentation topics II.1.4.1 The coursebook Market Leader Elementary ……………………… 17 II.1.4.2 The objectives …………………………………………………… 18 II.1.4.3 Strengths and weaknesses of the coursebook …………………… 18 II.1.4.4 The topics for the oral presentation ……………………………… 18 II.2 Methods of the study …………………………………………………………… 19 II.3 Research design ………………………………………………………………… 20 II.3.1 Sample and sampling ……………………………………………… 20 II.3.2 Research instruments ……………………………………………… 20 II.3.3 Data collection …………………………………………………… 21 II.3.4 Data analysis ……………………………………………………… 21 Chapter III: Findings and Discussion 22 III.1 Difficulties from students ………………………………………………… 22 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions III.1.1 Past educational experience ……………………………………… 23 III.1.2 Lack of background, business, cultural and social knowledge …… 24 III.1.3 Low motivation for learning English ……………………………… 24 III.1.4 Low level of general English proficiency ………………………… 26 III.1.5 Negative personal trait s ………………………………………… 26 III.1.6 Traditional cultural beliefs ……………………………………… 27 III.2 Difficulties from teachers ………………………………………………… 27 III 2.1 Lack of knowledge about business English and oral presentation skills 27 III.2.2 Inappropriate teacher pedagogical practices ……………………… 28 III.2.2.1 Too much teacher talking time ………………………… 29 III.2.2.2 Unsuitable mistake correction …………………………… 30 III.2.2.3 Incomprehensible teacher input ………………………… 30 III.2.2.4 Too distant teacher-learner relationship ………………… 31 III.2.3 Teachers‟ deficiency in English communicative competence …… 31 III.3 External factors …………………………………………………………… 32 III.3.1 Multilevel class …………………………………………………… 32 III.3.2 Textbooks ………………………………………………………… 33 III.4 Suggestions from teachers and students in minimizing difficulties …… 34 Part C: conclusion 36 Suggestions for minimizing the difficulties in teaching presentation skills 36 1.1 Pedagogical practices ………………………………………………… 36 1.2 Training students to become efficient learners ……………………… 37 Some suggestions for learning presentation skills ………………………… 38 2.1 Personal development and non-verbal communication ……………… 38 2.2 Choosing and Using Visual Aids …………………………………… 39 2.3 Preparing and delivering forms of spoken exercise ………………… 40 2.3.1 Seminar papers ……………………………………………… 40 2.3.1.1 Tutor-led seminar ………………………………… 40 2.3.1.2 Student-led seminar ……………………………… 41 2.3.1.3 Guest speakers …………………………………… 41 TIEU LUAN MOI download : skknchat@gmail.com (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions 10 2.3.1.4 Tutorials ………………………………………… 42 2.4 Formal presentation ………………………………………………… 42 Conclusion ………………………………………………………………… 43 Summary of the study ………………………………………………… 43 Limitations and suggestions for further studies ……………………… 44 References Appendices Appendix 1: Questionnaire for teachers Appendix 2: Questionnaire for students Appendix 3: Interview questions for teachers Appendix 4: Interview questions for students TIEU LUAN MOI download : skknchat@gmail.com (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions 56 15 Harmer, J (2000) How to teach English Beijing: Foreign Language Teaching and Research Press 16 Hutchinson, T & Water, A (1987) English for Specific Purpose A Learners centered Approach Cambridge: Cambridge University Press 17 Jeremy Comfort, Pamela Rogerson, Trish Stott & Derek Utley (1994) Speaking Effectively: Developing speaking skills for Business English Cambridge University Press 18 Joan van Emden and Lucinda Becker, (2004) Presentation Skills for Students Palgrave Macmillan 19 Krashen, S.D (1985) The Input Hypothesis: Issues and Implications New York: Longman Inc 20 Larsen-Freeman, D and Long (1991) Techniques and Principles in Language Teaching Oxford University Press, 21 Liu, M (2005) “Reticence in Oral Language Classroom: A case study in China” TESOL Reporter 38, 1, pp 1-16 22 Little Wood, W (1981) Communicative Language Teaching: An Introduction Cambridge University Press 23 Lumsden, L.S (1994) Student Motivation to learn (ERIC Digest No 92) Eugene, OR: ERIC Clearinghouse on Educational Management (ERIC Document Reproduction Service No ED 370 200) 24 Mark Ellis and Christine Johnson, (2003) Teaching Business English Oxford University Press 25 Nunan, D (1991) Language Teaching Methodology: a textbook for Teachers Cambridge University Press 26 Rasanen, A (1991) Matching individual and corporate needs Language Training 27 Skinner, E., & Belmont, M (1991) A Longitudinal Study of Motivation in School: Reciprocal Effects of Teacher Behavior and Student Engagement Unpublished manuscript, University of Rochester, Rochester, NY 28 Tsui, A (1996) “Reticence and anxiety in second language learning” In Bailey, K.M Nunan, D (eds.): Voices from the Language Classroom Cambridge: Cambridge University Press 29 Ur, P (1997) A Course in Language Teaching Cambridge University Press TIEU LUAN MOI download : skknchat@gmail.com (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions 57 Appendix Survey questionnaire for teachers This questionnaire is conducted with a view to finding out relevant difficulties from teachers when teaching Business English presentation skill to non-English major students of Accounting faculty at Dai Nam University Your completion of this questionnaire is highly appreciated The data collected are used in the research paper only, not for any other purposes Thank you for your cooperation! Background information - Your gender:  Male  Female - Your age:………………………………………………………………………………… - Your name:……………………………………………………………………………… - Your years of teaching English: ………………………………………………………… - Your highest degree in English:………………………………………………………… Please put a tick (v) in the box beside the option(s) appropriate to you What teaching methods are currently applied in your teaching business English oral presentation?  CLT  Grammar-translation method  Audio-lingual method  Direct  Others What is your reaction to the students keeping making mistakes during oral presentation periods?  Keep quiet, smile and encourage students to go on their task  Keep quiet, but not smile or encourage them to go on their task  Stop them and correct their mistakes  Get annoyed when students keep making mistakes How secure or self-confident you-yourself feel about teaching oral presentation skills? Are you able to cope with different situations?  Very self-confident (be willing to communicate in all various situations)  Self-confident enough (communicate in different situations if expected)  Not very self-confident (avoid communicating in various situations as much as possible)  Not self-confident at all (feel a bit frightened if coping orally with different situations) TIEU LUAN MOI download : skknchat@gmail.com (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions 58 What are the difficulties that you have experienced when teaching Business English presentation skills to non-major students at DNU? You can tick more than one option)  Multi-level class  Student‟s low motivation  Lack of business English knowledge  Students‟ low level of English proficiency  Students‟ lack of background, cultural and social knowledge  Teachers‟ deficiency in English communicative competence  Unsuitable textbook  Students‟ passive way of learning  Students‟ negative personal traits (introverted, shy, unconfident, anxious…)  Others……………………………………………………………………………… Thank you very much for your co-operation! TIEU LUAN MOI download : skknchat@gmail.com (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions 59 Appendix Survey questionnaire for students This questionnaire is conducted with a view to finding out relevant difficulties from students of the Accounting faculty at Dai Nam University when making Business English presentation Your completion of this questionnaire is highly appreciated The data collected are used in the research paper only, not for any other purposes Thank you for your cooperation! Background information - Your gender:  Male  Female - Your age:………………………………………………………………………………… - Your name:……………………………………………………………………………… - Class: …………………………………………………………………………………… - How long have you been learning English:…………………………………………… Please put a tick (v) in the box beside the option(s) appropriate to you What reasons you study English? (tick more than one option)  Obligatory subject in university curriculum  Enjoy learning English  Extend future opportunities  For the purpose of entertainment  Widen your knowledge about countries  An important means of communication  Others How important is oral presentation skills for you?  Very important  Quite important  A little important  Not important at all How you evaluate the oral topics and activities in Market Leader Elementary?  interesting  boring  difficult  easy TIEU LUAN MOI download : skknchat@gmail.com (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions 60 Do you encounter any difficulties in the business English oral presentation periods in class?  Yes  No If Yes, what are the following difficulties that you facing with? (tick more than one option)  Lack of business knowledge  Not familiar with new teaching method  Not familiar with oral presentation skills  Lack of background, cultural and social knowledge  Low level of English proficiency (vocabulary, grammar etc.)  Negative personal traits  Traditional cultural beliefs  Motivation for learning English  Others Are teachers‟ teaching method appropriate during students‟ oral presentation periods?  Yes  No If No, what is that inappropriateness? (tick more than one option)  Too much teacher talking time  Unsuitable teacher mistake correction  Incomprehensible teacher input  Too distant teacher-learner relationship  Others……………………………………………………………………………… Thank you very much for your co-operation! TIEU LUAN MOI download : skknchat@gmail.com (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions 61 Appendix Interview questions for teachers Do you have any difficulties in teaching business English oral presentation skill to the first-year students at DNU? What knowledge areas you think are needed in the notion of communicative competence? Are you satisfied with your students‟ learning style in the first year at university? Does this way of learning have any influence on their learning speaking English? Is the background, business or cultural and social knowledge of DNU first-year students adequate? If not, what may be the consequences of this in English presentation lessons? What you think about your students‟ motivation to learning English? Which students‟ traits deter them most from taking actively in the oral presentation lessons? Is DNU first-year students‟ level of English proficiency mixed or homogeneous? If mixed, you have any trouble teaching inhomogeneous classes? Are the textbooks used for the two first semesters suitable for teaching oral presentation skill? What should you to minimize these problems? TIEU LUAN MOI download : skknchat@gmail.com (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions 62 Appendix Interview questions for students Do you have any difficulties in business English oral presentation lessons? According to your own opinion, what are your teacher‟s inappropriate teaching methods that effect your presentation skill acquirement? Are you satisfied with the English presentation lessons? If not, what are the reasons? What you think about the business English oral presentation topics in Market Leader Elementary and the extra ones given by your teacher? Do you have any problems with them? In your opinions, what should teachers of English to minimize difficulties in business English presentation lessons? TIEU LUAN MOI download : skknchat@gmail.com (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions (LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions(LUAN.VAN.THAC.SI).An.investigation.on.the.difficulties.in.making.business.English.oral.presentation.of.the.first.year.non.major.English.students.at.Faculty.of.Accounting.at.Dai.Nam.University.and.some.solutions