Khóa luận tốt nghiệp building a platform for designing the ai voice bots

HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING CAPSTONE PROJECT BUILDING A PLATFORM FOR DESIGNING THE AI VOICE BOTS PHAM THANH LOI Student ID: 19110239 NGUYEN TRONG HUY Student ID: 19110217 Course: 2019 Major: INFORMATION TECHNOLOGY Advisor: NGUYEN DUC KHOAN, M.Sc Ho Chi Minh City, June 2023 Graduate thesis THE SOCIALIST REPUBLIC OF VIETNAM Independence – Freedom– Happiness *** -Ho Chi Minh City, June 2023 PROJECT ASSIGNMENT Student name: PHAM THANH LOI Student ID: 19110239 Student name: NGUYEN TRONG HUY Student ID: 19110217 Major: INFORMATION TECHNOLOGY Project title: BUILDING A PLATFORM FOR DESIGNING THE AI VOICE BOTS Advisor: NGUYEN DUC KHOAN, M.Sc Date of assignment: 02-20-2023 Date of submission: 05-29-2023 Project name: BUILDING A PLATFORM FOR DESIGNING THE AI VOICE BOTS Content of the project: Allows users to design and create Bots that can communicate with users through calls This bot is applied in calls to solve some problems such as taking care of customers automatically through the call center Figures and original document: This project is built from scratch Final Product: An Application that combines "Dial" (calling) and "BotConnect" (bot connection), demonstrating the ability to connect and communicate with bots CHIEF OF DEPARTMENT (Sign with full name) ADVISOR (Sign with full name) i Graduate thesis THE SOCIALIST REPUBLIC OF VIETNAM Independence – Freedom– Happiness *** -Ho Chi Minh City, June 2023 ADVISOR’S EVALUATION SHEET Student name: PHAM THANH LOI Student ID: 19110239 Student name: NGUYEN TRONG HUY Student ID: 19110217 Major: INFORMATION TECHNOLOGY Project name: BUILDING A PLATFORM FOR DESIGNING THE AI VOICE BOTS Advisor: NGUYEN DUC KHOAN, M.Sc EVALUATION Content of the project: Strengths: Weaknesses: Approval for oral defense? Overall evaluation: Mark: (in words: ) Ho Chi Minh City, June …, 2023 ADVISOR (Sign with full name) ii Graduate thesis THE SOCIALIST REPUBLIC OF VIETNAM Independence – Freedom– Happiness *** -Ho Chi Minh City, June 2023 PRE-DEFENSE EVALUATION SHEET Student name: PHAM THANH LOI Student ID: 19110239 Student name: NGUYEN TRONG HUY Student ID: 19110217 Major: INFORMATION TECHNOLOGY Project name: BUILDING A PLATFORM FOR DESIGNING THE AI VOICE BOTS Name of Reviewer: EVALUATION Content of the project: Strengths: Weaknesses: Approval for oral defense? Overall evaluation: Mark: (in words: ) Ho Chi Minh City, June …, 2023 REVIEWER (Sign with full name) iii Graduate thesis THE SOCIALIST REPUBLIC OF VIETNAM Independence – Freedom– Happiness *** -Ho Chi Minh City, June 2023 EVALUATION SHEET OF DEFENSE COMMITTEE MEMBER Student name: PHAM THANH LOI Student ID: 19110239 Student name: NGUYEN TRONG HUY Student ID: 19110217 Major: INFORMATION TECHNOLOGY Project name: BUILDING A PLATFORM FOR DESIGNING THE AI VOICE BOTS Name of Defense Committee Member: Content of the project: Strengths: Weaknesses: Overall evaluation: Mark: (in words: ) Ho Chi Minh City, June …, 2023 COMMITTEE MEMBER (Sign with full name) iv Graduate thesis ACKNOWLEDGEMENT We would like to express my deep gratitude to the Board of Directors of Ho Chi Minh City University of Technology and Education, especially the teachers of the Faculty of Information Technology, and at the same time, I would like to express my sincerest thanks to Mr Nguyen Duc Khoan, the teacher who directly helped and guided me to complete this thesis This is the team report, it's also our first time doing a thesis so there will be mistakes Please review and evaluate, so that we can improve ourselves and complete better in the next projects Finally, we would like to express our sincerest thanks to the teachers and especially Mr Nguyen Duc Khoan v Graduate thesis TABLE OF CONTENTS PROJECT ASSIGNMENT i ADVISOR’S EVALUATION SHEET ii PRE-DEFENSE EVALUATION SHEET .iii EVALUATION SHEET OF DEFENSE COMMITTEE MEMBER iv ACKNOWLEDGEMENT v TABLE OF CONTENTS .vi LIST OF DEFINITIONS, ACRONYMS ix LIST OF FIGURES x LIST OF TABLES .xiii CHAPTER 1: INTRODUCTION .1 1.1 Introduction 1.2 Current situation 1.3 Twilio console 1.3.1 Introduction 1.3.2 Review 1.4 EM&AI 1.4.1 Introduction 1.4.2 Review 1.5 Problem definition 1.6 Proposed solution CHAPTER 2: SYSTEM SPECIFICATION 2.1 Functional requirement 2.1.1 User requirement .8 2.1.2 System requirement 12 2.2 Non-functional requirement 47 vi Graduate thesis CHAPTER 3: SYSTEM DESIGN 48 3.1 System Architecture 48 3.2 Entity Relationship Diagram 52 3.3 Database Diagram 53 3.4 Sequence Diagram .55 3.4.1 Create Trunk Sequence Diagram 55 3.4.2 Assign Trunk to Customer Sequence Diagram 56 3.4.3 Create Bot Flow Sequence Diagram 56 3.4.4 Train GPT Bot Sequence Diagram .57 3.4.5 Create Phone Number Sequence Diagram 57 3.5 Activity Diagram .58 3.5.1 View Assigned Trunk Activity Diagram 58 3.5.2 View Call History Activity Diagram 58 3.5.3 View Designed Bot Flow Activity Diagram 59 3.5.4 Create new Contact Group Activity Diagram 59 3.6 User Interfaces Design .60 3.6.1 Screens Description 60 3.6.2 Screens Design 62 CHAPTER 4: SYSTEM IMPLEMENTATION .100 4.1 Environment 100 4.2 Technology .100 4.2.1 Asterisk .100 4.2.2 NET core 105 4.2.3 ExpressJS .106 4.2.4 Angular 106 4.2.5 Python Flask 107 vii Graduate thesis 4.2.6 MySQL .108 CHAPTER 5: VALIDATION AND DEPLOYMENT 109 5.1 Test case Design 109 5.1.1 Super Admin 109 5.1.2 Company Admin 110 5.2 Deployment .113 5.2.1 Hardware requirements 113 5.2.2 Software requirements 113 5.2.3 Deployment process 114 CHAPTER 6: CONCLUSION .116 6.1 Evaluation 116 6.2 Difficulties 116 REFERENCES .117 viii Graduate thesis Term LIST OF DEFINITIONS, ACRONYMS Definition Free and open source framework for building communications Asterisk applications and is sponsored by Digium It can make, receive and transfer the call GPT (Generative Pre-trained Transformer) is a deep learning model architecture used in the field of natural language processing (NLP) GPT Bot GPT-Bot is a version of GPT created by OpenAI, which is a virtual assistant based on artificial intelligence (AI) that is able to interact and provide answers through natural language processing SIP Trunk SIP Trunk is a two-way connection to a VOIP provider that routes the calls you send to it Asterisk Manager Interface (AMI) is a standard management AMI interface into Asterisk server It is a client/server model over TCP that allows a client program to connect to an Asterisk server and issue commands or read events over a TCP/IP stream Asterisk Gateway Interface (AGI) provides an interface between AGI the Asterisk dialplan and an external program that wants to manipulate a channel in the dialplan ix