commercial teams animation of commercial teams 1. What means managing a commercial team ? Basic nature of management : Is the management of a commercial team really different from the management of another team? History Recent trends and new deals 2. Understanding People at Work to increase your efficiency as a manager : Perception and Attribution Personality and Emotion Self awareness 3. From Managing to Leading a Commercial Team Motivation Leadership , Power and Authority Groups dynamic and Communication Managing change
Animation of Commercial Teams THUONGMAI UNIVERSITY Hanoi Licence Professionnelle en Vente Catherine Glée-Vermande http://iae.univ-lyon3.fr Course outline http://iae.univ-lyon3.fr What means managing a commercial team ? Basic nature of management : Is the management of a commercial team really different from the management of another team? History Recent trends and new deals Understanding People at Work to increase your efficiency as a manager : Perception and Attribution Personality and Emotion Self awareness From Managing to Leading a Commercial Team > Motivation > Leadership , Power and Authority > Groups dynamic and Communication > Managing change Understanding people at work Understanding others and ourselves…… > Imperfect nature of social perception • Understanding others and ourselves? Imperfect nature of perception What you see? Cours OB GLEE IAE LYON Perception Cours OB GLEE IAE LYON Perception Cours OB GLEE IAE LYON Perception Perception http://iae.univ-lyon3.fr Social Perception The process of : > Combining > Integration > interpreting information about others to gain an accurate understanding of them http://iae.univ-lyon3.fr Imperfect nature of social perception Illustration : Finding a safe way to smile at Safeway !