Assessing and choosing last mile delivery services vikor decision method

MINISTRY OF EDUCATION AND TRAINING HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING CAPSTONE PROJECT INDUSTRIAL MANAGEMENT ASSESSING AND CHOOSING LAST-MILE DELIVERY SERVICES VIKOR DECISION METHOD LECTURER: Dr NGUYEN PHAN ANH HUY STUDENT : DUONG KHANH BANG SKL010193 Ho Chi Minh City, May 2023 HO CHI MINH CITY UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING THESIS ASSESSING AND CHOOSING LAST-MILE DELIVERY SERVICES VIKOR DECISION METHOD DUONG KHANH BANG Student ID: 19124060 Major: INDUSTRIAL MANAGEMENT Advisor: Dr NGUYEN PHAN ANH HUY HO CHI MINH CITY, May 2023 COMMENTS OF ADVISOR HCMC, 03/May/2023 Advisor COMMENTS OF REVIEWER HCMC, 03/May/2023 Reviewer ACKNOWLEDGEMENTS In truthfulness, there is no achievement that is not dependent on the help and support of others, whether it comes more or less directly or indirectly The teachers have given me a lot of attention and assistance throughout my time at the school I would like to use this opportunity to extend my sincere gratitude to the professors and lecturers at Ho Chi Minh City University of Technology and Education, who have given me direct instruction and imparted knowledge that has served as a firm basis I want to express my sincere gratitude to Mr Nguyen Phan Anh Huy in particular This teacher eagerly assisted and led me on research methodologies and expertise, and he devotedly guided me specifically on how to present and content, which served as the foundation for me to finish my thesis The best technique to write a graduation thesis In addition, I desire to thank everyone who helped me finish this graduation report, including my friends My thesis has certain flaws because of the restricted time and practical experience I eagerly anticipate your contributions All teachers have my best wishes for good health and career success HCMC, 03/May/2023 Student name Duong Khanh Bang LIST OF ABBREVIATIONS Abbreviation LMD MCDM VIKOR Explanation Last Mile Delivery Multiple Criteria Decision Making ViseKriterijumska Optimizacija I Kompromisno Resenje TrFN Trapezoidal Fuzzy Number AHP Analytic Hierarchy Process TOPSIS Technique for Order Preference by Similarity to Ideal Solution LIST OF TABLES Table 2.1: The research of LMD and methodology as adopted by the authors 17 Table 3.1: Last-mile delivery services mode selection criteria identified from the relevant literature 25 Table 3.2:The Alternatives of chossing LMD services 27 Table 3.3: Linguistic terms and conrresponding fuzzy numbers for each criterion 29 Table 3.4: Linguistic terms and conrresponding fuzzy numbers for each Alternatives 30 Table 4.1: A group of experts participated in the case study 36 Table 4.2: Importance weight of criteria from six decision makers 38 Table 4.3: Ratings of the alternatives with respect to the criteria 39 Table 4.4: Aggregated fuzzy values of alternatives rates and aggregated fuzzy weight of criteria 42 Table 4.5: Normalized decision matrix 44 Table 4.6: Crisp values for weight and alternatives ratings 45 Table 4.7: Calculated best and worst values 46 Table 4.8: The values of S, R and Q for each LMD services 46 Table 4.9: The ranking of LMD services by S, R and Q 47 Table 4.10: Influence of different 𝑣 values on sorting resultes 48 APPENDIX 1: Questionare of Criteria for VIKOR method 58 APPENDIX 2: Questionare of Alternative for VIKOR method 59 APPENDIX 3: Caclulated The utility value (𝑆𝑖) 62 APPENDIX 4: Caclulated The utility value (Si*), (Si-) and The Regret value (Ri*), (Ri-) 62 LIST OF FIGURES Fig 2.1 A trapezoidal fuzzy number 16 Fig 3.1 Research framework for selecting LMD services 24 Fig 3.2 Hierarchical structure of choosing the LMD services 28 Fig 3.3 Linguistic variables for impotance weught of each criterion 30 Fig 3.4 The linguistic variables for the fuzzy rates of alternatives 31 Fig 4.1 The effect of different values 𝑣 on sorting results 49 TABLE OF CONTENTS COMMENTS OF ADVISOR COMMENTS OF REVIEWER ACKNOWLEDGEMENTS LIST OF ABBREVIATIONS LIST OF TABLES LIST OF FIGURES TABLE OF CONTENTS CHAPTER 1: INTRODUCTION 1.1 Rationale 1.2 Objectives 10 1.3 Scope and object 10 1.4 Research methodology 11 1.5 The structure of the report 11 1.6 Summary of Chapter 11 CHAPTER 2: LITERATURE REVIEW 12 2.1 Theories 12 2.1.1 Last-Mile Delivery 12 2.1.2 Service 12 2.2.Model theory FUZZY VIKOR 13 2.2.1 Fuzzy MCDM 13 2.2.2 The FUZZY VIKOR method 14 2.2.3 Fuzzy Set Theory 15 2.3 Relevant research overview 17 2.4 Summary of the Chapter 23 CHAPTER 3: METHODOLOGY 24 3.1 Research methodology 24 3.1.1 Research framework 24 3.1.2 The stages in research process 25 3.1.2.1 Choosing last-mile delivery services 25 3.1.2.1.1 Identify the criteria for selecting the last-mile delivery services 25 3.1.2.1.2 Identify alternative for selecting the last-mile delivery services 27 3.1.2.1.3 Hierarchical structure 28 3.2 Proposed Fuzzy framework 29 3.3 Summary of Chapter 35 CHAPTER 4: RESULTS 36 4.1 Data description 36 4.2 Results of fuzzy VIKOR for selection of LMD services 37 4.3 Sensitive analysis 47 4.4 Summary of Chapter 49 CHAPTER 5: CONCLUSION 50 REFERENCES 52 APPENDIX 58