Business analysis case study

202 Business Analysis Case study B U S I N ES S A NA LYS I S 01 202 Today's Agenda B U S I N ES S A NA LYS I S 02 Phần 1: Bối cảnh Chiến thuật hồi đồng quản trị Các bên liên quan Mục tiêu dự án Tổng quát Phần 2: Mô tả q trình sơ cấp Phần 3: Mơ tả q trình đầu vào/ra Phần 4: Khó khăn/ Danh sách yêu cầu Bảng danh mục kiện Các khía cạnh phi chức Quy tắc kinh doanh 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trang, nhắm vào thị hiếu Châu Âu truyền thống Vương quốc Anh, sở bán trả lại cho cửa hàng đại lý bán lẻ khác • Doanh thu hàng năm khu vực £ 15,5 triệu với kế hoạch mở rộng điều • Quy trình kinh doanh cho hoạt động có hệ thống CNTT hạn chế 03 • Các quy trình chủ yếu thủ cơng việc trao đổi thông tin phận chủ yếu dựa giấy tờ Chiến lược Hội đồng quản trị tuyên bố chiến lược mở rộng hoạt động doanh nghiệp để nắm bắt internet hội mà mang lại • Chiến lược yêu cầu hoạt động bán hàng chứng khoán phải hỗ trợ tự động, tích hợp • Hội đồng quản trị muốn thực theo giai đoạn để nhanh chóng nhận lợi ích giảm thiểu rủi ro gián đoạn hoạt động cốt lõi 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Business.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.study 202 Các thuật ngữ đặc biệt B US I NE S S A N A LY S IS Khách hàng Khách hàng Acme Fashion Supply cửa hàng bán lẻ, cửa hàng phố truyền thống cửa hàng cửa hàng (hay gọi nhượng quyền) 04 Bán hàng hoàn trả (Sale or Return) Ghi hoàn trả (Returns Note) Một nhà bán lẻ cung cấp hàng hóa mà họ khơng bán, họ trả lại ghi có vào tài khoản với toàn giá trị Khi khách hàng trả lại hàng hóa, hàng hóa phải gửi kèm với tờ giấy nhiều cho biết số trả lại Chiến dịch quảng cáo (Advertising Campaign) Acme Fashion Supply tập trung vào dòng sản phẩm định quảng cáo đài, truyền hình, tạp chí áp phích đường phố Ảnh chụp qua thư/email Là phần Chiến dịch quảng cáo khuyến theo mùa, Nguồn cung cấp thời trang Acme gửi ảnh chụp tài liệu quảng cáo / ưu đãi qua đường bưu điện đến sở khách hàng họ 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Cumming Giám đốc Kinh doanh Tiếp thị Martha Henn Giám đốc Nhân Business.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.study 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Nhân viên Vận hành 06 Pylem Hye Giám đốc Chứng khoán Business.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.studyBusiness.analysis.case.study 202 Quy tắc kinh doanh Đơn đặt hàng từ khách hàng Tất khách hàng phải kiểm tra tài khoản trước đơn đặt hàng họ xử lý B US I NE S S A N A LY S IS Stock levels Trừ rút ra, khơng có hàng kho bị rơi xuống mức khơng có Kiểm tra hạn mức tín dụng Khách hàng khơng phép vượt q hạn mức tín dụng Nếu đơn đặt hàng vượt giới hạn đó, đơn đặt hàng bán phần thực 21 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tiền gấp (yêu cầu qua điện thoại) áp dụng mức phí cao cho Kg Bộ sưu tập vận chuyển Thời gian để thực đơn đặt hàng Được xử lý vào ngày nhận, bổ sung giao cho người giao hàng để giao hàng Sử dụng hỗn hợp đội xe giao hàng bưu gửi chuyển Đơn hàng dự trữ phát riêng họ Tất đơn đặt hàng dự trữ thực Điều khoản bán hàng Toàn tài liệu lưu giữ dạng giấy hệ thống lưu trữ Phòng Marketing 22 Mục tiêu vòng 10 ngày làm việc kể từ ngày nhận đơn đặt hàng 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analysis hay IT systems analysis? Giải thích? Để giải vấn đề cơng ty nên phối hợp work scope Strategic analysis and definition, Business analysis hay IT systems analysis: Strategic analysis Business analysis IT systems analysis 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chức mà tổ chức hoạt động Phân tích chiến lược cần thiết để hình thành kế hoạch chiến lược cho việc định hoạt động trơn tru tổ chức •PHÂN TÍCH CHIẾN LƯỢC BÊN TRONG VÀ CHIẾN LƯỢC BÊN NGOÀI BÊN TRONG BÊN NGOÀI 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đến giá trị thực tiễn cho bên liên quan Có thể hiểu đơn giản việc giải toán doanh nghiệp gặp phải dựa vào yêu cầu đầu vào bên liên quan giải pháp đưa nhằm giải vấn đề gặp phải Lợi ích Giúp phân tích quy trình kinh doanh, mơ hình kinh doanh tích hợp với cơng nghệ Phân tích quy trình kinh doanh, mơ hình kinh doanh tích hợp với cơng nghệ Tập trung vào quy trình, kỹ thuật chức 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thống tại, xem xét yêu cầu thiết kế kiến trúc hệ thống dựa có Dành thời gian họ lĩnh vực giải pháp phân tích yêu cầu, sơ đồ giải pháp, sản xuất chi tiết kỹ thuật thiết kế hệ thống Chịu trách nhiệm phân tích xác định yêu cầu hệ thống CNTT cách đầy đủ chi tiết để tạo sở cho việc đánh giá Dữ liệu hệ thống máy tính ghi lại, xử lý áp dụng cho liệu giao diện người dùng hoạt động 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tổng thể Nếu sử dụng khơng thể giải tình giải chưa tối ưu Mỗi work scope thực nhiệm vụ đóng góp vào tổng thể để giải tình cách hiệu tối ưu 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