(Luận văn) management perception of the impact of corporate social responsibility on corporate reputation in vietnam

t to MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY  ng hi ep w n BÙI THỊ DIỄM NGA ad lo yi u yj th pl MANAGEMENT PERCEPTION OF THE IMPACT n ua al OF CORPORATE SOCIAL RESPONSIBILITY ON va n CORPORATE FINANCIAL PERFORMANCE m ll fu AND CORPORATE REPUTATION n oi t IN VIETNAM z z ht vb k jm gm l MASTER THESIS m co an Lu n va te re HO CHI MINH CITY – 2013 y t to MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY  ng hi ep BÙI THỊ DIỄM NGA w n ad lo u yj th MANAGEMENT PERCEPTION OF THE IMPACT yi pl OF CORPORATE SOCIAL RESPONSIBILITY ON n ua al CORPORATE FINANCIAL PERFORMANCE va n AND CORPORATE REPUTATION m ll fu t n oi IN VIETNAM z Subject: Master of Business Administrator z ht vb Code: 06.34.01.02 k jm gm m co an Lu SUPERVISOR: l MASTER THESIS n va DR NGUYỄN THỊ NGUYỆT QUẾ te re y HO CHI MINH CITY – 2013 t to ng hi ep n w lo ad ju y th yi pl n ua al n va ll fu oi m at nh z z j ht vb k m gm m co l an Lu n va y te re I t to ACKOWLEDGMENT ng hi First of all, I would like to indicate my deep gratitude to Dr Nguyen Thi Nguyet ep Que, my promoter Throughout the entire research, she offered valuable advice, helpful guidance and comments as well as encouragement during difficult times I n w sincerely appreciate you, both personally and professionally lo ad I am also grateful to my classmates who were unfailingly kind, offered ongoing y th ju encouragement, and helped me whenever it was necessary yi pl In addition, I‟d like to send my special thanks to all of my colleagues- Ms Tien, ua al Ms Loan, Ms Thu and my director- Ms Nguyen Vu Thanh Uyen at Dang Hung n Chemical Company for your persistent support, encouragement Without your help, va my dissertation couldn‟t be finished in time n fu ll I will be forever indebted to my beloved family members, especially my parents and oi m my parents-in-law They have supported me in a consistently loving manner nh at I am especially grateful to my husband, Kim Do, for his love, thoughtfulness, and z endless support Thanks for looking after our daughter- Lucie so well whenever I z j ht vb were busy and focus on this dissertation k m Lucie, thank you so much for your precious existence in my life! While it is true m co l meaning at all gm that you make my life increasingly busy Without you, my life would have no Once again, I extend my profound thanks to all of you, as well as to others whose thesis an Lu names are not mentioned here but who also contributed directly or indirectly to this n va y Ho Chi Minh City, 26 September, 2013 te re Bui Thi Diem Nga II COMMITMENT t to I certify that the ideas, analyses, and conclusions reported in this thesis ng hi “Management Perception Of The Impact Of Corporate Social Responsibility On ep Corporate Financial Performance And Corporate Reputation In Vietnam” are entirely my own effort The data was collected in reality and it has clear origins I w n also certify that the work is original and has not been previously submitted for any lo ad other award ju y th yi pl n ua al n va ll fu oi m at nh z z j ht vb k m gm m co l an Lu n va y te re III TABLE OF CONTENT t to ng hi ep ACKOWLEDGMENT I n w COMMITMENT II lo LIST OF FIGURES VI ad ju y th LIST OF TABLES VII ABSTRACT .1 yi pl CHAPTER 1: INTRODUCTION ua al n 1.1 Research background va n 1.2 Research Issues, Objectives & Questions fu ll 1.3 Research methodology oi m 1.4 Significance of study nh at 1.5 Structure of study z z CHAPTER 2: LITERATURE REVIEW: vb j ht 2.1 Introduction m k 2.2 Concept of Corporate Social Responsibilities gm m co l 2.2.1 Definition of Corporate Social responsibility 2.2.2 CSR components 11 an Lu 2.3 Review of previous studies on CSR and organization performance 12 y 2.4.1 CSR and Financial performance 22 te re 2.4 Development of theoretical model and research hypothesis 21 n 2.3.2 Related to CSR and corporate reputation 15 va 2.3.1 Related CSR and financial performance .13 (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam IV 2.4.2 CSR and corporate reputation 25 t to 2.5 Summary 28 ng hi CHAPTER 3: RESEARCH METHOD 29 ep 3.1 Introduction: 29 w n 3.2 Research design 29 lo ad 3.3 Questionnaire development .31 y th 3.3.1 Scale of independent variables 31 ju yi 3.3.2 Scale of dependent variables 32 pl ua al 3.3.3 Translation of the Questionnaire 35 n 3.4 The pilot study 35 va n 3.5 Main survey .36 fu ll 3.5.1 Target population 36 oi m at nh 3.5.2 Sample method .36 3.5.3 Sample size 37 z z j ht vb 3.5.4 Questionnaire administration .37 3.6 Methods of data analysis 38 k m gm 3.7 Summary 40 m co l CHAPTER 4: DATA ANALYSIS 41 4.1 Introduction .41 an Lu 4.2 Descriptions of sample .41 n va 4.3 Reliability and validity of the measurement scale .42 y 4.3.2 Exploratory factor analysis (EFA) 44 te re 4.3.1 Reliability (Cronbach Alpha) .42 (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam V 4.4 Testing the research model and the hypotheses .47 t to 4.4.1 Testing correlations of constructs 48 ng hi 4.4.2 Regression Analysis .51 ep 4.4.3 Test the violations of assumptions in linear regression 58 w n 4.5 Conclusion 58 lo ad CHAPTER 5: CONCLUSION AND IMPLICATION 60 y th 5.2 Discussion of findings 60 ju yi 5.2.1 The impact of CSR activities in term of employee responsibilities on pl ua al financial performance and corporate reputation 61 n 5.2.2 The impact of CSR activities in term on community responsibilities on va financial performance and corporate reputation 62 n fu ll 5.2.3 The impact of CSR activities in term of customer responsibilities on oi m financial performance and corporate reputation 63 nh 5.2.4 The impact of CSR activities in term of environment responsibilities on at z financial performance and corporate reputation 64 z j ht vb 5.3 Practical implications and contribution of study 64 k m 5.4 Limitation and future research 66 gm 5.5 Conclusion 67 l LIST OF REFERENCE 67 m co APPENDIX A 73 an Lu APPENDIX B 78 n y te re APPENDIX D 83 va APPENDIX C 81 (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam 80 Item-Total Statistics t to Scale Mean if Item Deleted ng Scale Variance if Item Deleted hi ep 15.91 16.15 16.33 16.51 16.55 n w Emp1 Emp2 Emp3 Emp4 Emp5 Corrected Item-Total Correlation lo ad 9.474 8.718 9.446 8.888 8.251 Cronbach's Alpha if Item Deleted 732 768 724 754 840 891 883 892 886 867 y th ju Reliability test for customer responsibilities yi pl Reliability Statistics al N of Items n ua Cronbach's Alpha n va 898 fu ll Item-Total Statistics z 861 850 850 910 j ht vb 793 820 824 664 z 5.210 4.974 5.099 5.283 Cronbach's Alpha if Item Deleted at 12.33 12.41 12.48 12.43 Corrected Item-Total Correlation nh Cus1 Cus2 Cus3 Cus4 oi m Scale Mean if Scale Variance Item Deleted if Item Deleted k m an Lu 937 N of Items m co l Reliability Statistics Cronbach's Alpha gm Reliability test for financial performance n va y te re (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam 81 Item-Total Statistics t to Scale Mean if Scale Variance Item Deleted if Item Deleted ng hi ep n w Fp1 Fp2 Fp3 Fp4 Fp5 Fp6 Fp7 lo ad 21.616 20.719 21.569 21.123 21.120 21.100 21.472 Cronbach's Alpha if Item Deleted 779 755 705 794 847 859 848 929 932 936 927 922 922 923 ju y th 20.47 20.43 20.47 20.51 20.56 20.51 20.57 Corrected Item-Total Correlation yi pl Reliability test for corporate reputation n va N of Items n Cronbach's Alpha ua al Reliability Statistics ll fu 900 oi m Item-Total Statistics 851 811 905 j ht vb k m 809 854 745 z 2.173 2.058 2.227 Cronbach's Alpha if Item Deleted z 7.94 7.97 8.09 Corrected Item-Total Correlation at CR1 CR2 CR3 nh Scale Mean if Scale Variance Item Deleted if Item Deleted gm m co l an Lu n va y te re (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam 82 APPENDIX C EXPLORATORY FACTOR ANALYSIS (EFA) t to ng hi Independent variables: ep Appendix B - Total variance explained of independent variables Extraction Sums of Squared Loadings % of Varianc Cumulati Total e ve % 8.852 52.071 52.071 1.911 11.242 63.314 1.110 6.529 69.843 1.065 6.263 76.105 Initial Eigenvalues n w lo ad ju y th % of Variance 52.071 11.242 6.529 6.263 3.541 3.127 2.806 2.625 2.425 1.866 1.699 1.396 1.271 1.056 868 715 498 yi pl Total 3.707 3.408 3.033 2.790 % of Variance 21.808 20.046 17.840 16.411 Cumulati ve % 21.808 41.854 59.694 76.105 ua al Cumulativ e% 52.071 63.314 69.843 76.105 79.647 82.774 85.580 88.205 90.630 92.496 94.195 95.591 96.862 97.919 98.787 99.502 100.000 n n va fu oi m at nh z Total 8.852 1.911 1.110 1.065 602 532 477 446 412 317 289 237 216 180 148 121 085 Rotation Sums of Squared Loadings ll Co mp one nt 10 11 12 13 14 15 16 17 z j ht vb k m gm m co l an Lu n va y te re (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam 83 Appendix B - Total variance explained of dependent variables (Financial Performance – FP and Corporate reputation – CR) t to Total Variance Explained ng Component Initial Eigenvalues Rotation Sums of Squared Loadings Loadings hi Extraction Sums of Squared ep Total % of Cumulative Total Variance % % of Cumulative Total Variance % % of Cumulative Variance % n 63.606 63.606 6.361 63.606 63.606 4.814 48.142 48.142 1.332 13.320 76.926 1.332 13.320 76.926 2.878 28.784 76.926 546 5.457 82.383 451 y th 4.510 86.892 349 3.486 90.378 285 2.850 93.228 228 pl 95.506 176 1.759 145 1.448 10 129 1.288 ad ju w 6.361 lo yi 2.277 al 97.264 n ua 98.712 va 100.000 n Extraction Method: Principal Component Analysis ll fu oi m at nh z z j ht vb k m gm m co l an Lu n va y te re (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam 84 APPENDIX D t to MULTILINEAR REGRESSION ANALYSIS (MLR) ng hi Descriptive Statistics of MLR (1) ep Mean n w FP COM ENV CUS EMP Std Deviation lo 76421 86276 99628 74326 73942 ad 3.4169 3.5349 3.8178 4.1366 4.0721 N ju y th 86 86 86 86 86 yi Collinearity Diagnosticsa of MLR (1) pl al ua Model Dimension Eigenvalue Condition Index (Constant) COM ENV CUS EMP n 00 00 00 00 00 11.783 28 15 33 01 03 14.339 00 82 44 00 02 015 18.135 71 00 21 12 40 010 22.097 01 02 01 87 55 at nh 024 oi m ll 035 fu a Dependent Variable: FP 1.000 n 4.916 va 1 Variance Proportions z z j ht vb k m gm m co l an Lu n va y te re (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam 85 Appendix: Histogram of dependent variable: financial performance t to ng hi ep n w lo ad ju y th yi pl n ua al n va ll fu oi m at nh z z j ht vb Scatterplot of dependent variable financial performance k m gm m co l an Lu n va y te re (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam 86 Descriptive Statistics of MLR (2) t to Mean ng hi ep 4.0000 3.5349 3.8178 4.1366 4.0721 n w CR COM ENV CUS EMP Std Deviation N 71583 86276 99628 74326 73942 86 86 86 86 86 lo ad y th ju Collinearity Diagnosticsa Variance Proportions yi Model Dimension Eigenvalue Condition Index pl (Constant) COM ENV CUS EMP 4.916 1.000 00 00 00 00 00 035 11.783 28 15 33 01 03 14.339 00 82 44 00 02 18.135 71 00 21 12 40 22.097 01 02 01 87 55 024 015 010 n va fu oi m a Dependent Variable: CR ll n ua al at nh z z j ht vb k m gm m co l an Lu n va y te re (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam (Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam(Luận.văn).management.perception.of.the.impact.of.corporate.social.responsibility.on.corporate.reputation.in.vietnam