(Luận văn) factors affecting employees motivation in hotel industry in ho chi minh city

MINISTRY OF EDUCATION AND TRAINING UNIVERSITY OF ECONOMICS HO CHI MINH CITY t to ng hi ep w HUYNH NHAT PHUONG n ad lo yi u yj th pl FACTORS AFFECTING EMPLOYEES’ MOTIVATION n ua al n va IN HOTEL INDUSTRY IN HO CHI MINH CITY m ll fu n oi t MAJOR: BUSINESS ADMINISTRATION z z MAJOR CODE: 60340102 j ht vb k m gm MASTER OF BUSINESS ADMISTRATION THESIS om l.c an Lu SUPERVISOR: DR TRAN HA MINH QUAN n va y te re HO CHI MINH CITY, JANUARY 2013 t to ACKNOWLEDGE ng hi ep Firstly, I would like to express my appreciate to my research supervisor, Dr Tran Ha Minh Quan for his support, suggesting, guidance during time of my dissertation w n Secondly, I would like to express my gratitude to Prof Nguyen Dinh Tho for his lo ad effort in thoroughly guidance, encourage and support to every student throughout u yj th two-year-course yi Thirdly, this research was contributed by my classmates, my colleagues, and was pl n ua al moral assisted by my family I would like to send my deepest thank to them Last, ISB staff did helped, supported with their best for convenience of MBUS va n 2010 I appreciate very much for their contribution to my present result m ll fu t n oi z z ht vb k jm gm l m co an Lu n va te re y ABSTRACT t to ng Within 10 years, hotel industry in Ho Chi Minh city has developed impressively and hi has quite highly demanded in employing labor force Working environment is stable ep and professional is one of many attractive points of hotels, but it contains many w characteristics which may demotivate employees Motivating staff to work better, n ad lo more efficient is always one of business goals, especially in this special industry This study aims to investigate which factor affecting to hotel employee’s u yj th motivation The result showed that recognition, development, supervisor and yi promotion are four factors which affecting to hotel employee’s motivation in Ho pl n ua al Chi Minh city context Keywords: employee motivation, hotel industry, recognition, Ho Chi Minh city n va m ll fu t n oi z z ht vb k jm gm l m co an Lu n va te re y t to Contents ng hi ep ACKNOWLEDGE ABSTRACT w n ad lo Contents u yj th List Of Tables yi List of Figures pl n ua al List of Exhibits n va CHAPTER INTRODUCTION m ll fu 1.1 Research background t n oi 1.2 Research questions 1.3 Research objectives z z ht vb 1.3 Scope of this study 10 k jm 1.4 Research contribution 10 gm 1.5 Research structure 10 l m co CHAPTER LITERATURE REVIEW 12 an Lu 2.1 Definition of Motivation 12 y 2.4 Research model 24 te hypotheses in this study 18 re 2.3 Previous researches about motivation in hospitality industry and identifying n va 2.2 Motivation theories 12 CHAPTER RESEARCH METHOD 26 t to 3.1 Research process 26 ng hi ep 3.2 Measurement scale 26 3.3 The qualitative pilot research 26 w n ad lo 3.4 Main research 29 u yj th CHAPTER DATA ANALYSIS 31 yi 4.1 Descriptive statistics of sample 31 pl n ua al 4.2 The construct measurement scale 32 n va 4.2.1 Cronbach’s Alpha results of each measurement 33 fu m ll 4.2.2 Exploratory Factor Analysis 35 t n oi 4.3.Adjustment of hypotheses and research model 38 4.4 Regression analysis 39 z z ht vb 4.5 Verification the different level of motivation in personal characteristics 43 jm 4.6 Discussion about findings 44 k gm CHAPTER CONSLUSIONS AND RECOMMENDATIONS 46 l m co 5.1 Recommendations 46 Lu 5.2 Limitations and recommendation for future researches 50 an te re APPENDIX 57 n va REFERENCES 52 y (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city List Of Tables t to ng Table 2.1 A Reorganization of Maslow's and Alderfer's Hierarchies 59 hi Table 2.2 Summary of factors affecting to employees’ motivation in hotel ep industry 19 w Table 3.1 Scales of Management 26 n ad lo Table 3.2 Scale of Working conditions 27 Table 3.3 Scale of Recognition 27 u yj th Table 3.4 Scale of Development 28 yi Table 3.5 Scale of Motivation 28 pl n ua al Table 4.1 Demographic Statistics of the Respondents 32 Table 4.2 Cronbach’s Alpha results of each measurement 33 n va Table 4.3 KMO and Bartlett’s test for independent variables 35 m ll fu Table 4.4 KMO and Bartlett’s test for dependent variables 38 Table 4.5 Pearson Correlation Coefficient 39 n oi Table 4.6 Summary output of Regression Analysis 40 t Table 4.7 Summary output of Regression Analysis after remove one factor 41 z z Table 4.8 Personal characteristics and employee’s motivation 43 vb ht Table 4.9 Hypotheses testing 45 k jm gm l m co an Lu n va te re y (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city List of Figures t to Figure 2.1 Research model 25 ng hi Figure 3.1 Research process 26 ep Figure 4.1 Adjusted research model 38 w n ad lo yi u yj th pl n ua al n va m ll fu t n oi z z ht vb k jm gm l m co an Lu n va te re y (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city List of Exhibits t to Exhibit 2.1 Maslow’s Hierarchy of Needs 57 ng hi Exhibit 2.2 The Herzberg's motivation-hygiene theory 57 ep Exhibit 2.3 Equity theory ratios 58 w n ad lo Exhibit 2.4 Expectancy Model 59 u yj th Exhibit 2.5 A diagram of Theory X and Theory Y 59 yi Exhibit 2.6 Job Charactersitics Model 60 pl n ua al n va m ll fu t n oi z z ht vb k jm gm l m co an Lu n va te re y (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city CHAPTER INTRODUCTION t to ng 1.1 Research background hi Tourism industry plays a significant role in Vietnamese economic structure ep According to Grant Thornton Vietnam, in 2012 tourism market has welcomed more w than six million foreign travellers, which increases 19.1% compared with last year n ad lo data That result has contributed to general development of hotel industry This field had been attracting nearly 11 billion USD with 247 projects up to 2009; ranked the u yj th 3rd after industrial processing, manufacturing and real estate The more development yi in hotel industry, the more demand of labor force in this field But hotel industry is pl n ua al a kind of service industry, whose products created from human’s contact, owned unique characteristics Seasonableness is a stand out characteristic, which influences n va to labor force in this field In the peak period, hotels need a large amount of labor m ll fu force, working with high productivity But in low season, they keep a few permanent employees The consequence is an unstable labor force, demotivated n oi part-time employees and negative influence to performance of permanent staff t Customer target in hotel is tourists, who come from different countries, which z z owned different cultures, hobbits, customs, etc Servers, who directly contact with vb ht customers, need to understand their requirements in order to assure quality service jm The consequence is the stressful job toward servers In addition, employees in hotel k l together with sensibility, accuracy and consistency gm are required to work in high specialization, under high pressure of discipline, m co For those above characteristics, labor force in hotel is likely to leave when they are an Lu under high pressure and demotivated from management team High staff turnover is a common and costly problem in hotel industry Reasons include such as low pay, (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city y dollars in recruiting, orientating, training, etc if they own an unstable workforce te 2000; Walsh and Taylor, 2007) An organization will be forced to invest million re et al 2012, cited in Barron, 2008; Davidson et al., 2011; Kusluvan and Kusluvan, n va antisocial working hours, menial work and limited career opportunities (Xander Lub (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city Without continuity in customer relationship, organization does not have customer t to loyalty, stressful management, conflict happens easily and low efficiency Those ng make difficult for company to compete on marketplace Hence, constructing a good hi ep policy to motivate and retain good performance employees, who can create unique experiences and relationships with customers, is an important mission A stable w workforce is a significant competitive advantage “Customer relationships are n ad lo stronger when an organization’s workforce is stable and customers can depend on u yj th the company people – the continuity of their product knowledge, industry experience and proven performance.” (Kreisman, 2002) yi pl There have many researches, conducted in many countries, found out factors n ua al affecting to employees’ motivation in hotel industry in general With a speed-up in developing hotels, needs of recruiting new employees and retain good performance va n ones, studying about motivation in hotel in Vietnam is necessary in order to fu m ll improve competitive advantage in market This study raises research objectives 1.2 Research questions t n oi about creating motivation in hotel industry z 1.What factors affecting to employees’ motivation in hotel industry in Ho Chi Minh z vb City? ht k jm How does each factor affect to employee’s motivation? m co - l The goal of this research are as below gm 1.3 Research objectives To determine factors affecting employees’ motivation in hotel industry in Ho an Lu Chi Minh city To evaluate how each factor affects to working motivation - To determine the impact of personal characteristics such as: gender, age, te re education level, experience, contract type and hotel standards to employee n va - y motivation (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city 72 Coefficients t to ng Model Unstandardized Standardized Coefficients Coefficients hi ep B Collinearity Statistics Std t Sig 2.534 012 Tolerance VIF Error w n 2.344 925 Supervisor 211 063 192 3.344 001 506 1.977 Recognition 345 052 334 6.650 000 661 1.512 Development 190 051 220 3.755 000 486 2.059 Conditions 111 064 103 1.733 085 475 2.107 101 172 3.254 001 597 1.675 ad lo (Constant) yi u yj th Promotion 327 pl n ua al a Dependent variable: motivation n va m ll fu Maximum Mean Std Deviation N Predicted Value 9.66 24.28 3.327 222 Residual -9.011 7.684 000 2.497 222 Std Predicted Value -2.767 1.626 000 Std Residual 3.043 000 989 z Minimum gm t n oi Residual Statistics z ht vb 18.86 k jm 222 m co an Lu a Dependent Variable: motivation 222 l -3.568 1.000 n va te re y (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city 73 t to ng hi ep w n ad lo yi u yj th pl n ua al n va Histogram of Motivation dependent variable m ll fu t n oi z z ht vb k jm gm l m co an Lu n va te re Normal P-P Plot of regression standardized residual y (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city 74 t to ng hi ep w n ad lo yi u yj th pl n ua al Scatterplot of Motivation dependent variable n va fu m ll 4.2 Regression analysis with four independent variables t n oi Variables Entered/Removedb Variables Entered Variables Removed pro, recog, develop, z Model Method z ht vb Enter jm supervisora k a All requested variables entered gm l Model Summary m co Lu Std Error of the R Square 0.797 Adjusted R Square 635 Estimate 628 y (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city te b Dependent Variable: motivation 2.537 re a Predictors: (Constant), pro, recog, develop, supervisor n va R an Model (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city 75 t to ANOVA ng hi Model of Squares df Mean ep F Sig 94.291 000a Square w n Regression 2427.371 lo ad Residual u yj th Total 1396.575 3823.946 606.843 217 6.436 221 yi pl a Predictors: (Constant), pro, recog, develop, supervisor n ua al b Dependent Variable: motivation n va Coefficients Collinearity Statistics Coefficients t Sig t B Standardized n oi Model m ll fu Unstandardized Coefficients Std VIF z Error Tolerance z 3.053 833 vb 000 Supervisor 237 062 215 3.836 000 Recognition 372 050 359 7.451 Development 224 047 260 4.791 000 Promotion 333 101 175 3.301 001 jm 000 k gm 535 1.870 723 1.382 573 1.746 l 598 1.673 m co a Dependent variable: motivation 3.663 ht (Constant) an Lu n va te re y (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city 76 Residual Statistics t to Maximum Mean Std Deviation N Predicted Value 9.66 24.16 18.86 3.314 222 Residual -8.748 8.196 000 2.514 222 -2.776 1.599 000 1.000 222 -3.448 3.231 000 991 222 ng Minimum hi ep w n lo ad Std Predicted Std Residual yi u yj th Value pl n ua al a Dependent Variable: motivation n va m ll fu t n oi z z ht vb k jm gm l m co an Lu Histogram of Motivation dependent variable n va te re y (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city 77 t to ng hi ep w n ad lo yi u yj th pl n ua al n va Normal P-P plot of Regression Standardized Residual m ll fu t n oi z z ht vb k jm gm l m co an Lu n va te re y Scatter plot of Motivation dependent variable (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city 78 APPENDIX QUESTIONNAIRE t to ng Questionnaire in English hi ep QUESTIONNAIRE w WORKING MOTIVATION IN HOSPITALITY INDUSTRY n lo Please kindly provide some information about yourself and your career ad u yj th Gender □ Male yi pl □ Female n ua al Age va □ Under 20 n fu m ll □ 21-30 □ Above 40 t n oi □ 31-40 z z Education level k jm gm □ Post graduated ht □ University vb □ High school l m co What is your hotel that you are working for? ……………………………………………………………… (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city y □ Others te □ Housekeeping re □ Front Office n va □ Food and Beverage an Lu At present, your department that you belong to: (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city 79 What is your contract type? t to □ Long term contract ng hi □ Short term contract ep Since how many years you have been working in hotel industry? w □ – years n lo ad □ – 10 years u yj th □ 10 – 15 years yi □ More than 15 years Gender □ Male va n □ Female fu Age m ll n ua al pl Personal information t n oi □ Below 20 □ 20 - 30 z z □ 31 – 40 vb Education level k jm ht □ Above 40 gm □ Highschool m co □ Post-graduated l □ University an Lu n va te re y (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city 80 Please express the degree of your agreement with statements given below (by circling the number): t to ng Strongly Strongly disagree agree to hi to ep w Management n I know what is expected of me Supervisor willing and able to help out Supervisor treats everyone equitably Supervisor lets me know how I am doing Supervisor listens to my comments 5 5 5 ad z lo u yj th yi pl n ua al n Evaluations are given regularly va fu m ll I receive ongoing feedback that helps me t I am received enough instructions to job well n oi improve my performance Overall, working I have the materials and equipment I need to l Lu 2 I am empowered to meet customers’ needs I am encouraged to come up with new and better z I am received additional training when needed creates my k jm motivation ht management vb 10 gm Working conditions 11 m co my work right 12 Progress and procedure allow me to effectively an meet my customers’ needs I am offered a work-life balance environment for re employees te 15 (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city y 14 n va 13 (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city 81 ways of doing things t to 16 My manager and I discuss my individual goals ng 5 5 5 5 5 for each year / semiannual hi ep 17 My manager and I have identified ways I can develop in my career w 18 n The goal setting for task in achievable lo ad 19 Overall, Overall, my working conditions creates Recognition pl 20 yi u yj th my working motivation quality assurance goals 21 n ua al People are rewarded for meeting customer- communicated to employees n va The compensation / benefit system that is fu m ll 22 People are rewarded/ recognized for meeting 23 Work teams rewarded/ recognized for meeting z their goals/ objectives t n oi their goals/ objectives z recognition creates my working 2 3 I have opportunity to be cross – trained My company posts job openings so existing 5 ht l Overall, vb 24 k jm motivation gm Development 25 I am offered diversity training I am offered team-building training for n va 28 an 27 Lu employees m co 26 re te employees can apply y 29 My company supports promoting employees from within (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city 82 30 Overall, development creates my t to working Overall, my hotel creates my working motivation motivation ng 31 hi ep Thank you for your cooperation! w n ad lo yi u yj th pl n ua al n va m ll fu t n oi z z ht vb k jm gm l m co an Lu n va te re y (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city 83 Questionnaire in Vietnamese t to ng BẢNG KHẢO SÁT hi ep ĐỘNG LỰC LÀM VIỆC TRONG NGÀNH KHÁCH SẠN Xin anh/ chị vui lòng dành chút thời gian trả lời câu hỏi Các thông tin cá nhân w n hay câu trả lời anh chị giữ kín hồn tồn Hiện tại, anh/chị làm việc phận nào? ad lo Khách sạn anh/ chị làm việc? u yj th □ Food and Beverage yi pl □ Front Office n ua al □ Housekeeping va □ Khác (xin ghi rõ tên phận): Hợp đồng lao động anh/ chị dạng hợp đồng gì? n t n oi □ Hợp đồng ngắn hạn m ll fu □ Hợp đồng dài hạn Anh/ chị làm việc ngành công nghiệp hiếu khách bao lâu? z z □ – năm vb ht □ – 10 năm jm k □ 10 – 15 năm an Lu □ – năm m co Thời gian anh/ chị làm việc khách sạn l gm □ Nhiều 15 năm □ – năm n va □ - năm te re □ Nhiều năm y Thơng tin cá nhân Giới tính (Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Lº­n.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city 84 □ Nam t to □ Nữ ng Tuổi hi ep □ Dưới 20 w □ Từ 20 – 30 n ad lo □ Từ 31 – 40 u yj th □ Trên 40 Trình độ học vấn yi □ Trung học phổ thông n ua al □ Trên đại học pl □ Đại học Anh/ chị vui lịng cho biết mức độ đồng ý mệnh đề sau (bằng cách khoanh trịn va n số) m ll fu Hồn tồn tồn khơng đồng ý t n oi Hồn đồng z ý z vb ht Cách quản lý gm 3 an Người giám sát có khả sẵn sang giúp đỡ Người giám sát đối xử công với nhân viên Người giám sát lắng nghe ý kiến Việc đánh giá lực diễn thường xuyên 4 Lu quyền m co l k Tơi biết kỳ vọng tơi jm Người giám sát cho biết làm việc n va te y re (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city 85 Tôi nhận phản hồi giúp phát triển t to 5 5 5 5 5 lực làm việc ng hi Tơi nhận đủ dẫn để hồn thành tốt cơng việc ep w Tôi nhận huấn luyện cần thiết n lo 10 ad Nói chung, cách quản lý tạo động lực cho làm việc u yj th Nội dung công việc Tôi nhận đủ thiết bị công vụ để làm tốt cơng việc yi 11 pl n ua al 12 Quy trình thủ tục làm việc cho phép đạt n fu 13 m ll Tôi tạo môi trường làm việc cân với sống riêng Tôi trao quyền làm việc để đáp ứng nhu cầu khách hàng t n oi 14 va mục tiêu cách hiệu z vb 2 3 an Tơi khuyến khích tạo cách thức làm z 15 ht việc tốt gm hàng năm nửa năm tơi Tơi có khả hồn thành yêu cầu Lu 18 m co Quản lý xác định hướng phát triển nghề nghiệp l 17 k Quản lý thảo luận mục tiêu cá nhân jm 16 Nói chung, điều kiện làm việc tạo động lực cho te re 19 n va công việc y làm việc Khen thưởng Công nhận lực (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city (Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city(Luận.văn).factors.affecting.employees.motivation.in.hotel.industry.in.ho.chi.minh.city