Luận văn thạc sĩ the adoption of tradecard payment in vietnam

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business Luong Tung Bao Thesis The Adoption of TradeCard payment in Vietnam Supervisor: Prof Nguyen Dong Phong November 2013 123doc Acknowledgement The process of writing this thesis is a challenging task and an insightful research Without the love, the care, the full support and guidance from my professors and my friends, I may not reach the target and complete the journey successfully First and foremost, I would like to express great gratitude to my thesis advisor, Dr Nguyen Dong Phong for his help and guidance in conducting this research and thanks for his generous as well as his support during the time I study here Special thanks to Dr Dinh The Hoang for his dedicated guidelines in data analysis section And further thanks go to the members of my thesis committee for their feedback, comments and encouragement The thesis would not have achieved this quality without their assistance Great thanks to my special friends in for their assistance in my life and my study Special thanks to responders for their enthusiasm to help me collect the data and thanks to ISB friends for happy moments we spent together Finally, I would like to give my deepest and greatest thanks to my family for their love and their encouragement Thank to my Dad who always trust me, teach me to be more patient to achieve success in study and life; thank to my sweet Mom who always gives me tender cares and encourages my dreams and aspirations Page i 123doc Abstract “Vietnam continues to be one of the world’s fastest growing sourcing locales, particularly for footwear and apparel,” said Drew Dempsey, Vice President of Global Services, TradeCard Asia-Pacific in celebration of opening new offices in Vietnam in 2012 TradeCard is one of among electronics payment methods applied for over eight years in Vietnam, marking a significant development for society in general and in banking particularly Besides that, more and more Vietnamese companies have started using TradeCard to support its business but it is still an unpopular concept for many Vietnamese people It has not caught on with the banks customer in Vietnam Thus, the main purpose of this study is to identify the adoption of TradeCard in Vietnam The study starts with the bases on some theory models such as Technology Acceptance Model (TAM), and computer anxiety in performing TradeCard payment as a moderator to employ for the analysis TradeCard payment adoption, specifically for TradeCard in Vietnam Data of the quantitative survey is gathered from Vietnamese users in two biggest cities Ha Noi and Ho Chi Minh, who have been using this payment method with a snow ball sampling method was used to sample the subjects The results are expected to support the proposed hypotheses They are expected to provide trading companies, bankers, and government with more information about the adoption of TradeCard in Vietnam Limitations, discussions and suggestions will be explained the results in research and practice Page ii 123doc Table of Contents Acknowledgement i Abstract ii Table of Contents iii List of tables vi List of figures vii Chapter I: Introduction .1 1.1 Background 1.2 Research Purpose, Objectives, and Research Questions 1.2.1 Research Structure 1.2 Scope and Limitations Chapter II Literature Review .4 2.1 Definitions of Terms 2.1.1 Electronics Banking 2.1.2 Electronics Money 2.1.3 Electronics Payment 2.1.4 TradeCard payment 2.1.5 Electronics Payment Mean .4 2.2 Electronics Commerce Market and Electronics Payment Market in Vietnam .5 2.3 Theoretical Background of Technology Acceptance Model 2.3.1 Technology Acceptance Model (TAM) 2.4 Factors influencing the use of TradeCard and its relationship between Model Constructs .8 2.4.1 Perceived Ease of Use (PEU) 2.4.2 Perceived Usefulness (PU) .8 2.4.3 Perceived Risk (perceived risk in the context of online transaction (PRT) and perceived risk with product/service (PRP)) 2.4.4 Information on TradeCard payment (IF) 10 Page iii 123doc 2.4.5 Computer Anxiety (CA) 10 2.4.6 TradeCard payment Use (TPU) 11 2.4.7 The Relationship among Perceived Usefulness (PU), Perceived Ease of Use (PEU) and TradeCard payment Use (TPU) 12 2.4.8 Perceived Risk (PR) and TradeCard payment Use (TPU) 12 2.4.9 Information on TradeCard payment (IF) and Perceived Risk (PR) 13 2.4.10 Information on TradeCard payment (IF) and Trade Card payment Use (TPU) .14 2.4.11 Computer Anxiety (CA) on Trade Card payment Use (TPU) 14 2.5 Research Model 15 Chapter III Research Design 16 3.1 Research Questions and Associated Hypotheses 16 3.2 Subjects and Sampling 16 3.3 Instrument design 16 3.4 Expert Validity 19 3.5 Pilot Test and Face Validity 19 3.6 Quantitative Research .19 3.7 Data Analysis 20 Chapter IV Data Analysis 21 4.1 Data Collection 23 4.2 Descriptive Analysis 23 4.2.1 Respondents’ Demographics 24 4.2.2 Descriptive Statistics 25 4.3 The Validity and Reliability 28 4.4 Explanatory Factor Analysis 28 4.5 Regression Analysis 30 4.5.1 Information on TradeCard payment Predicting Perceived Risk with Product/Service 31 Page iv 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 4.5.2 Information on TradeCard payment Predicting Perceived Risk in The Context of Online Transaction 32 4.5.3 Variables Predicting TradeCard Payment Use .33 4.5.4 Comparisons between Two City Groups in Regression Analysis 35 4.6 Path Analysis 36 4.6.1 Effective Estimation of Perceived of Use on TradeCard payment Use 37 4.6.2 Effective Estimation of Perceived Usefulness on TradeCard payment Use 38 4.6.3 Effective Estimation of Computer Anxiety on TradeCard payment Use38 4.6.4 Effective Estimation of Perceived Risk with Product/ Service on TradeCard payment Use 38 4.6.5 Effective Estimation of Information on TradeCard payment Use 38 Chapter V Results 41 5.1 Findings and Conclusions .41 5.1.1 What Significant Factors Affecting the Use of TradeCard payment in Vietnam 41 5.1.2 How Significant Factors Affect the Use of TradeCard payment in Vietnam 42 5.3 Managerial Implication 43 5.3.1 Perceived Ease of Use .43 5.3.2 Perceived Usefulness 43 5.3.3 Perceived Risk with Product/Service 44 5.3.4 Information on TradeCard Use .44 5.3.5 Computer Anxiety 45 5.4 Limitations and suggestion 46 References 47 APPENDIX A – QUESTIONARE (ENGLISH/VIETNAMESE) 49 APPENDIX B – PILOT TEST ANALYSIS 54 APPENDIX C – TEST OF ASSUMSION OF REGRESSION 56 Page v Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an List of Tables Table 3-1 Measure of research variables for designing questionnaire……………………… 17 Table 4-1 Response rate in Questionnaire Survey 23 Table 4-2 Response rate in Questionnaire Survey among professional groups 23 Table 4-3 Demographic Statistics with Frequency and Percentage .24 Table 4-4 Demographic Statistics with Frequency and Percentage .26 Table 4-5 Reliability of the Developed Questionnaire 28 Table 4-6 Principal Component Analysis of the Developed Questionnaire 29 Table 4-7 Correlation Coefficients among Independent Variables under Study .30 Table 4-8 Regression Analysis for Information on TradeCard payment Variables Predicting Perceived Risk in the Context of Online Transaction 31 Table 4-9 Regression Analysis for Information on TradeCard payment Variables Predicting Perceived risk with product/service 32 Table 4-10 Regression Analysis for Variables Predicting TradeCard payment use .33 Table 4-11 Hypothesis Test Summary of the Predictors Effect on Criteria 35 Table 4-12 Summary of the Regression Analysis for Separate City, Ha Noi and Ho Chi Minh 36 Table 4-13 Summary of Estimating Direct and Indirect 38 Table 5-1 Summary of Hypothesis 42 Page vi Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an List of Figures Figure 2-1 Research Model .15 Figure 3-1 Research Flowchart 21 Figure 3-2 The Structure of the Method approach for this Research 22 Figure 4-1 Association of the Factors in Regression Analysis Model 34 Figure 4-2 Relationships in Path Analysis Model 37 Page vii Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Chapter I: Introduction 1.1 Background The Internet has grown at a remarkable pace over years, while e-commerce has become important issues nowadays, especially for international trade, TradeCard payment has been becoming an indispensable payment trend in a modern society However, the development banking system has largely been impacted by the dominance of cash in Vietnam For many years, cash is still the “king” in Vietnam and most transactions are dominated by cash since the considerable personal consumption is done through the medium of cash up to now For corporations in particular, this has resulted to problems of cost and delay, arising from the counting, bundling, transporting and depositing of large volumes of cash which has to be handled manually, as well as the risk and inconvenience in transactions with their fellow trader The State Bank of Vietnam (SBV) made efforts in reducing the volume of cash payment transactions in the year 2006 by issuing non-cash-transaction project launched in 2006, and expect to finish this project on 2020 (SBV, 2008) The result is total liquidity composition in Vietnam changed significantly in a positive manner when the ratio of cash in total liquidity continued reducing to 14,6% in the year 2008 (as compared to that of 16,36% and 17,21% in 2007 and 2006 respectively) (SBV, 2008) Soon after joining WTO in the year 2004, many opportunities and threats for Vietnam economic in general and banking industry are brought up for enterprises Vietnam has to change payment transaction behaviors to adapt the inevitable trend in the world Recent years, many new models of business have been appeared such as e-commerce, e-business, thus, IT has to be equipped in banking system to enhance their quality of services in satisfying customer’s expectation Since almost banks offer same services, the application of new technology in bank becomes the determinant factors deciding the success of bank in compete customer’s belief in long term resulted to many kinds of modern banking applications are now applied in Vietnamese bank The State Bank of Vietnam has made efforts in reducing the volume of cash payment transactions by issuing non-cash-transaction project in 2006 throughout 2020 Besides, banks alliances are formed and developed quickly, TradeCard payment forms are more diversified as a standard payment term for international trading Thereby it is time to enhance customer awareness and disseminate the TradeCard payment system in society Page Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an There have been some previous research on e-commerce and e-banking before, but they only focus on developed countries with the advantage in IT technology For example, researches on the adoption internet banking in European, North America, and Finland the leading countries in online banking technology and usage Later other researchers extent in other regions including a mix of developed and developing countries are Singapore (Tan &Teo, 2000), Hong Kong (Chan & Lu, 2004; Ho & Ng, 1994) Despite a few works are done to address the electronics payment (Ho & Ng, 1994; Plouffe, Hulland & Vandenbosch, 2001), however, authors just focus on developed countries with advantage in IT knowledge Therefore, this research will analyze the TradeCard payment in Vietnam, which is known as a developing country Differently, this study focuses on TradeCard payment which is a typical TradeCard payment of e-commerce and e-transactions in a developing country in which IT and e-banking systems are still young 1.2 Research Purpose, Objectives, and Research Questions The main purpose of this study is to identify adoption of TradeCard payment in Vietnam through factors influencing directly to its payment process for a developing country case as well as how the factors influencing the adoption of TradeCard payment in Vietnam The study hopes to bring general knowledge about electronics payment transaction to Vietnamese customers by clarifying which factors are essential and critical for TradeCard payment use Factors influencing the adoption of TradeCard payment may be the foundation of related organizations that can help them can propose programs in order to approach and serve the customers effectively This study aims to examine the factors influencing the adoption of TradeCard payment with the these specific objectives identified as following To identify significant factors that influence customer’s adoption of TradeCard payment The corresponding research question developed was: Q1 What are main factors influencing adoption of TradeCard in Vietnam? To explore how the factors affect customer’s adoption of TradeCard payment in Vietnam The corresponding research question developed was: Q2 How the factors influencing adoption of TradeCard in Vietnam? 1.2.1 Research Structure This research is organized into chapters (ch.1) Introduction is to provide general introduction of the research, (ch.2) Literature review is a brief review of the literature on Page Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an smartphone Industrial Management & Data Systems, 107(9), 1349-1365 SBV (2008) Banking report 2008 State bank of Vietnam, 24 Shih, Y.-Y., & Fang, K (2004) The use of a decomposed theory of planned behavior to study internet banking in Taiwan, Internet Research, 14(3), 213-223 Taylor, S., Todd, P (1995b) Decomposition and crossover effects in the theory of planned behavior: a study of consumer adoption intentions, International Journal of Research in Marketing, 77(3), 397-416 Wu, J H., & Wang, S C (2005) What drives mobile commerce? An empirical evaluation of the revised technology acceptance model, Information & Management, 42(5), 719729 Page 51 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an APPENDIX A – QUESTIONARE The main purpose of this study is to identify factors affecting the use of Trade Card payment in Vietnam, a developing country case as well as how the factors affecting to the use of Trade Card payment in Vietnam I am highly appreciated your precious time spent on completing this survey questionnaires online at the link of https://docs.google.com/forms/d/1k0WZFugSk2BlHLORVUx0LJWqvBJntEYiVu1ZdhhFEn Y/viewform Your time, answers and experiences are greatly valuable contribution to the outcomes of the research All information you provided will be treated as confidential The findings would be useful for all the stakeholders of the program PART I: GENERAL INFORMATION This section covers some of your private information concerning your study Please kindly select corresponding with assumed statements of your private information How you classify your organization? a Manufacturing b Retail trade c Wholesale trade d Other, please specify _ What best describes the type of department you work in? Select one a Account payable or receivable b Logistics c Finance d Senior management e Other, please specify _ What you estimate are your organization’s 2013 annual revenues? a Under US$ million b US$ - $2.5 million c US$ 2.5 - $4 million d US$4 - $6 million e More than million How long have you been using the Trade Card payment? a Less than year b – years Page 52 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an c – years d – years e More than years How you know of the Trade Card payment? a From business partners b From the mass media c From the conference d From the banks e Others How many transactions under the Trade Card you use in a month averagely? a Less than transactions b - transactions c 10 - 20 transactions d 21 - 30 transactions e More than 30 transactions Page 53 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an PART II: ABOUT TRADECARD PAYMENT This section includes items concerning your behavioral intention toward the use of TradeCard payment and how you are willing to accept TradeCard payment Items are assumed statements of your intention and willingness Please circle the numbers corresponding with your degree of agreement to each item with the denoted scale: “1”= strongly disagree; “2”= disagree; “3”= Neutral; “4”= agree; “5” = strongly agree Strongly disagree Disagree Neutral Agree Strongly agree Measure of research variables for designing questionnaire: It is easy to become skillful at using the TradeCard I find TradeCard payment easy to what I want to It is easy for me to learn how to use the TradeCard payment I find TradeCard payment to be flexible to interact with 5 My interaction with TradeCard payment is clear and understandable Overall, I find TradeCard payment easy to use Using TradeCard payment improve performance of utilizing banking service Using TradeCard payment enhances effectiveness of utilizing banking service Using TradeCard payment services enables to utilize banking service more quickly 10 Using TradeCard payment for banking service increase productivity 11 Not the same as the introduced and advertised functions 12 Waste time using TradeCard payment in transactions Perceived Ease of Use Perceived Usefulness Perceived risk with product/service Page 54 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 13 It may lose the opportunity to use other payment services that have the same quality with lower cost 14 Users may have to pay other fees when using TradeCard payment 15 It may have problems on transmission line so TradeCard payment trade is failed to complete 16 Payment information is not secured (account name, password, payment money…) 17 Payment information (account name, password…) may be used by other users 18 The suppliers may say that they still haven’t got money by TradeCard payment 19 I have a generally received enough information about TradeCard payment 20 I have received enough information about the benefits of using the TradeCard payment services 5 22 I am confident that I can learn computer skills 23 Computers not scare me at all 24 Using Computers makes me feel easy 25 Working with a computer makes does not make me feel nervous 26 Computers make me feel comfortable 27 I feel using TradeCard payment is a wise idea 28 I feel using TradeCard payment is a good idea 29 I like to use TradeCard payment Perceived risk in the context of online transaction Information on TradeCard payment 21 I have received information about using TradeCard payment service from a bank, a phone bank, the internet, a friend, an advertisement and another source Computer Anxiety TradeCard payment Use Page 55 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an PART III: COMMENTS & SUGGESTIONS This section is administered for your comments on current applications of TradeCard as well as your any suggestions to its improvement Moreover, please feel free let me know your thoughts and ideas concerning your intentions for using TradeCard payment and how you are willing to accept TradeCard payment beyond the above mentioned items Thank you very much for your help Page 56 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an TRANSLATION - VIETNAMESE QUESTIONARE Mục đích đề tài nhằm xác định nhân tố ảnh hưởng đến việc sử dụng toán TradeCard Việt Nam, nước phát triển nghiên cứu nhân tố tác động đến việc sử dụng toán TradeCard Việt Nam Tơi thực biết ơn Q Anh/Chị dành chút thời gian để điền vào bảng câu hỏi https://docs.google.com/forms/d/1k0WZFugSk2BlHLORVUx0LJWqvBJntEYiVu1ZdhhFEn Y/viewform Mọi thông tin cá nhân phần trả lời Quý Anh/Chị giữ kín dành cho mục đích phân tích nội dung nghiên cứu Sự tham gia Quý Anh/Chị thực có giá trị kết nghiên cứu đề tài Xin trân trọng cảm ơn PHẦN I: THÔNG TIN CƠ BẢN Phần nội dung liên quan đến số thông tin cá nhân Xin Quý Anh/Chị vui lòng chọn câu trả lời tương ứng với câu hỏi thông tin cá nhân Công ty Anh/Chi thuộc lĩnh vực nào? a Sản xuất b Bán lẻ c Phân phối sỉ d Khác, xin vui lòng liệt kê _ Anh/Chị làm việc phòng ban nào, xin vui lịng chọn a Thanh tốn b Logistics c Tài Chính d Quản lý cấp cao e Khác, xin vui lòng liệt kê _ Anh/Chị vui lòng dự đốn doanh số dự kiến cơng ty trọng năm 2013 a Dưới triệu US$ b Từ US$ triệu - $2.5 triệu c Từ US$ 2.5 triệu - $4 triệu d Từ US$ triệu - $6 triệu e Trên US$ triệu Công ty Anh/Chị sử dụng phương thức toán TradeCard trọng Page 57 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an a Dưới năm b Từ – năm c Từ – năm d Từ – năm e Trên năm Công ty Anh/Chị biết vể phương thức tốn TradeCard từ nguồn thơng tin nào? a Khách hàng b Phương tiện truyền thông c Hội thảo d Ngân hàng e Khác, xin vui lòng liệt kê _ Trung bình hàng tháng cơng ty Anh/Chị có giao dịch TradeCard? a Dưới b Từ - c Từ 10 - 20 d Từ 21 - 30 e Trên 30 Page 58 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an PHẦN II: VỀ THANH TOÁN TRADECARD Phần gồm ý 1iên quan đến nhận định quan diểm Quý Anh/Chị thực trạng toán TradeCard Việt Nam Mỗi câu có thang đánh giá mức độ cảm nhận đánh số từ đến phần bên phải Anh/Chị lựa chọn số tương ứng với cấp độ miêu tả cảm nhận Sẽ khơng có câu trả lời hay sai, Anh/Chị thấy câu đánh dấu vào số (hồn tồn đồng ý), thấy Hồn tồn đồng khơng ý Khơng đồng ý Trung lập Đồng ý Hồn tồn đồng ý khơng với cảm nhận đánh dấu vào số (hồn tồn khơng đồng ý) 5 Tôi cảm thấy dễ dàng thao tác đói với tốn TradeCard Đối với tôi, học cách sử dụng toán TradeCard.thật dễ dàng 5 5 5 5 Nhận thức tính dễ sử dụng Tơi thấy dễ dàng có kỹ thành thạo việc sử dụng toán TradeCard Tơi cảm thấy việc sử dụng tốn TradeCard.là linh hoạt Tôi thấy tương tác với toán TradeCard.là rõ dàng dễ hiểu Nói chung, tốn TradeCard.dễ sử dụng tơi Nhận thức hữu ích Sử dụng tốn TradeCard cải thiện hiệu suất sử dụng dịch vụ ngân hàng Sử dụng toán TradeCard tăng cường hiệu việc sử dụng dịch vụ ngân hàng Sử dụng dịch vụ toán TradeCard cho phép sử dụng dịch vụ ngân hàng nhanh chóng 10 Sử dụng toán TradeCard làm tăng suất dịch vụ ngân hàng Nhận thức rủi ro với sản phẩm, dịch vụ Page 59 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 11 Tôi thấy sản phẩm, dịch vụ tốn điện tử khơng 5 5 5 5 5 22 Tơi tin tưởng tơi học hỏi kĩ máy tính 23 Máy vi tính khơng làm cho tơi cảm thấy e sợ 24 Tôi thấy dễ dàng sử dụng máy vi tính 25 Tôi không thấy lo lắng sử dụng máy vi tính 26 Tôi thấy thoải mái sử dụng máy vi tính 27 Tơi thấy sử dụng toán toán TradeCard ý tưởng sáng suốt 28 Tôi thấy sử dụng toán TradeCard ý tưởng tốt 29 Tơi thích sử dụng hình thức tốn TradeCard tính giới thiệu, quảng cáo 12 Tôi thấy tốn thời gian để chờ đợi việc thực toán 13 Tơi thấy hội sử dụng dịch vụ tốn khác có chất lượng tương tự với chi phí thấp 14 Tơi thấy phải trả thêm phí khác phát sinh thực toán TradeCard Nhận thức rủi ro giao dịch 15 Tơi thấy xảy trục trặc đường truyền nên giao dịch toán điện tử khơng thể hồn tất 16 Tơi thấy khơng đảm bảo bí mật thơng tin tốn (tên tài khoản, mật khẩu, số tiền tốn …) 17 Tơi thấy thơng tin tốn (tên tài khoản, mật khẩu…) bị đối tượng khác sử dụng 18 Tơi thấy nơi cung cấp từ bỏ trách nhiệm ( thơng báo chưa nhận tiền qua tốn điện tử) Thơng tin tốn TradeCard 19 Nhìn chung, tơi có đủ thơng tin hình thức tốn TradeCard 20 Tơi có đủ thơng tin lợi ích sử dụng hình thức tốn TradeCard 21 Tơi có đủ thơng tin cách sử dụng toán TradeCard từ số nguồn thích hợp Sử dụng máy tính Sử dụng phương thức toán TradeCard Page 60 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an PHẦN III: Ý KIẾN ĐÓNG GÓP Phần dùng dể ghi nhận ý kiến dóng góp Quý Anh/Chị trạng áp dụng toán TradeCard Việt Nam qua ảnh hưởng yếu tố: nhận thức hữu dụng, nhận thức tính dễ dàng sử dụng, nhận thức mức độ rủi ro, thông tin hệ thống tốn điện tử, lo lắng máy tính ảnh hưởng tư tưởng đổi công nghệ Việt Nam tương1ai Những ý kiến đặc biệt có giá trị, góp phần nâng cao chất 1ượng việc ứng dụng toán không dùng tiền mặt Việt Nam Xin chân thành cảm ơn giúp đỡ Quý Anh/Chị Page 61 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an APPENDIX B – PILOT TEST ANALYSIS Table 3A Principal Component Analysis of the Developed Questionnaire Item PEU A4 Flexible A3 Easy to learn A5 Clear & Understandable A6 Easy to use A1 Easy to become skillful A2 Controllable F25 Emotional2 F22 Cognitive F23 Cognitive F24 Emotional1 F26 Emotional3 B10 PU Productivity B9 PU Quickness B8 PU Effectiveness B7 PU Performance D17 Privacy D15 Security D16 Security (authentication) D18 Non-repudiation C14 Financial loss C13 Opportunity loss C12 Time loss C11 Functional loss E21 Information on the procedures/ how to operate the TradeCard payment E20 Incentive benefit E19 Enough information G28 Performing Behavior2 G27 Performing Behavior1 G29 Performing Behavior3 CA 0.863 0.858 0.848 0.808 0.727 0.703 Component PU PRT PRP IF TPU 0.368 0.315 0.911 0.892 0.86 0.817 0.786 0.379 0.327 0.86 0.731 0.672 0.636 0.326 0.325 0.308 0.312 0.32 0.851 0.816 0.805 0.748 0.846 0.807 0.703 0.631 0.812 0.374 0.812 0.675 0.893 0.878 0.833 Kaiser-Meyer-Olkin 636 Bartlett's Test 000 Page 62 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Note: CA = Computer Anxiety; PEU = Perceived Ease of Use; PU = Perceived Usefulness; PRP = Perceived Risk with Product/Service; IF = Information in TradeCard payment; PRT = Perceived Risk in the Context Online Transaction; TPU = TradeCard payment Use ; Table 3B Reliability of the Developed Questionnaire Principle components No of Item Cronbach's Alpha Perceived Ease of Use Perceived Usefulness Perceived risk with product/service Perceived risk in the context of online transaction Information on TradeCard payment Computer Anxiety TradeCard payment Use 4 912 914 825 843 732 943 834 Overall 29 933 Page 63 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an APPENDIX C – TEST OF ASSUMSION OF REGRESSION Page 64 Stt.010.Mssv.BKD002ac.email.ninhd 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