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MINISTRY OF EDUCATION AND TRAINNING UNIVERSITY OF ECONOMICS HCM CITY TRƯƠNG QUỐC CƯỜNG IMPACTS OF HUMAN RESOURCE PRACTICES ON ORGANIZATIONAL ENGAGEMENT AND TURNOVER INTENTION: CASE OF BUSINESS EMPLOYEES IN HO CHI MINH CITY MASTER OF BUSINESS ADMINISTRATION THESIS Ho Chi Minh City – 2019 123doc MINISTRY OF EDUCATION AND TRAINNING UNIVERSITY OF ECONOMICS HCM CITY TRƯƠNG QUỐC CƯỜNG IMPACTS OF HUMAN RESOURCE PRACTICES ON ORGANIZATIONAL ENGAGEMENT AND TURNOVER INTENTION: CASE OF BUSINESS EMPLOYEES IN HO CHI MINH CITY Major: Business administration (research) Code: 8340101 MASTER OF BUSINESS ADMINISTRATION THESIS SUPERVISOR: Assoc.Prof Dr TRẦN THỊ KIM DUNG Ho Chi Minh City - 2019 123doc ACKNOWLEDGEMENT I would like to express my deepest gratitude and appreciation to my research supervisor, Assoc Prof Dr Trần Kim Dung for her valuable ideas, guidance, suggestions and supports for this thesis I would like to thanks all lectures of the MBA class who gave us all knowledge, guidance during the course And it was a memory time during the course studying with MBA class member, together we faced and overcame all difficulties and finished the course And I also would like to thanks all my friends and my colleagues who helped me during conducting survey and data analysis Finally, I am grateful to my family for caring, encouraging and supporting me during my studying till now Ho Chi Minh City, March 7th 2019 Truong Quoc Cuong 123doc COMMITMENT I hereby declare that the thesis with title “Impacts of HR practices on organizational engagement and turnover intention, case of employees in Hochiminh City” is my study that was adviced by Assoc Prof Dr Tran Kim Dung All information in this thesis has been obtained and presented in concordance with academic rules and ethical conduct I am fully charged of responsibility for all content of this research Hochiminh city, March 07th 2019 Truong Quoc Cuong 123doc TABBLE OF CONTENT COMMITMENT LIST OF ABBREVIATION LIST OF TABLES LIST OF FIGURES ABSTRACT CHAPTER 1: INTRODUCTION 1.1 Research background 1.2 Objectives for study 1.3 Research scope and approach 1.4 Research methodology 1.5 Theoretical and practical significance of study 1.6 Structure for this study CHAPTER 2: LITERATURE REVIEW AND RESEARCH MODEL 2.1 Concepts definition and concepts measurement 2.1.1 Organizational engagement 2.1.2 Human resource practices (HR practices) 15 2.1.3 Turnover and Turnover intention 21 2.2 Relevant researches and relationship of concepts 25 2.2.1 Relevant researches 25 2.2.2 The effects of HR practices on turnover intention 27 2.2.3 HR practices and engagement 28 2.2.4 Organizational engagement and turnover intention 31 2.2.5 Mediating role of organizational engagement 32 123doc 2.3 Hypotheses and research model 33 CHAPTER 3: RESEARCH METHODOLOGY 35 3.1 Method of research 35 3.2 Research design and process 35 3.3 Qualitative research 38 3.5 Method of data analysis 46 CHAPTER 4: RESULT OF DATA ANALYSIS 53 4.1 Descriptive data analysis 53 4.2 Normal distribution examining 54 4.3 Reliability of measurement scales 54 4.4 Explore Factors Analysis 55 4.5 Confirmatory Factor Analysis (CFA) 57 4.6 Checking hypothesis and research model 66 CHAPTER 5: CONCLUSIONS AND IMPLICATIONS 71 5.1 Research conclusions 71 5.2 Research contributions 73 5.3 Managerial implications 74 5.4 Limitations and recommendations for further research 74 REFERENCES APPENDIX 123doc LIST OF ABBREVIATION Abbreviation Full word AVE Average variance extracted CM Career management CFA Confirmatory Factor Analysis CFI Comparative Fit Index Chi-sq, 𝜒2 Chi-square CP Compensation CR Construct reliability df Degree of freedom EFA Exploratory Factor Analysis EE Employee engagement GFI Goodness -of Fit Index HR Human resource KMO Kaiser - Meyer - Olkin RMSEA Root Mean Square Error Approximation SE Selection SEM Structural Equation Model Sig (p) Significance of Testing (p-value) SET Social exchange theory TLI Tucker and Lewis Index TI Turnover intention 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an LIST OF TABLES Table 2- 1: Summary researchers about engagement 12 Table 2- 2: Components of HR practices 18 Table 3- 1: PA scale 40 Table 3- 2: CD scale 41 Table 3- 3: SE scale 42 Table 3- 4: CP scale 43 Table 3- 5: OE scale 44 Table 3- 6: TI scale 44 Table 3- 7: Sample size 45 Table 3- 8: Fit index of CFA 50 Table 3- 9: Formula of CR, AVE 51 Table 4- 1: Description of sample 54 Table 4- 2: Summarized Cronbach Alpha test for all variables 55 Table 4- 3: EFA result with factors 56 Table 4- 4: Discriminant validity and construct reliability of HR practices scale 58 Table 4- 5: Construct reliability of pooled model 62 Table 4- 6: Unidimensionalityality of the pooled model 62 Table 4- 7: Discriminant validity of pooled model 63 Table 4- 8: The relationship of all concepts 67 Table 4- 9: The total effect of HR practices on turnover intention 68 Table 4- 10: Comparing effect of HR practices on TI, OE 70 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an LIST OF FIGURES Figure 2- 1: Research model of Juhdi et al (2013) 25 Figure 2- 2: Research model of Chughtai (2013) 26 Figure 2- 3: Proposed research model 34 Figure 3- 1: research process 37 Figure 4- 1: The CFA construct model of HR practices 59 Figure 4- 2: The CFA of pooled measurement model 65 Figure 4- 3: the analysis result of research model 66 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an ABSTRACT The purpose of this study is examining the relationship of HR practices (Selection, performance appraisal, compensation and career management) with Organizational engagement (OE) and Turnover intention (TI) Basing on previous research frameworks, the study still tests the negative impact of both HR practices and OE on TI And tests positive impact of HR practices to OE and the mediating role of OE in relationship of HR practices and TI The survey was conducted with total 405 employees who are working as staff in various sectors in Ho Chi Minh City and studying at UEH The data was collected by mainly face to face survey; then it was analyzed using SPSS and AMOS software The results were found that: all the adjusted, developed variables scales used to measure HR practices, OE and TI met the criteria of liability and fitness validity; HR practices with componentes had significant effect on OE and TI PA had strongest effect on OE (β=0.334) while SE had weakest effect on OE (β=0.083) Each component of HR practices had its own effect on TI SE had strongest negative effect on TI (β=-0.454) and CM had weakest negative effect on TI (β=-0.017) OE had important role to predict TI (β=-0.424) The result proved that OE played mediator in relationship between HR practices and TI The study also discussed and proposed about contributions, limitations and managerial implications Key words: HR practices, Organizational engagement, Turnover intention, employees Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an tơi có liên quan đến việc diễn getting involved with things happening in công ty this organization Tôi gắn kết với công ty I am highly engaged in this organization Tôi thực không gắn kết lâu dài với I am really not into the “goings-on” in this công ty organization (R) Trở thành thành viên công ty khiến Being a member of this organization make thực sống me come “alive.” Trở thành nhân viên công ty Being a member of this organization is khuyến khích cho tơi exhilarating for me THANG ĐO TI GỐC Tôi thường nghĩ đến nghỉ việc I frequently think of quitting my job Tơi có kế hoạch kiếm việc I am planning to search for a new job 12 tháng (R ) during the next 12 months Nếu có đường khác, làm If I have my own way, I will be việc cho công ty năm từ working for this organization one year from now (R) Hiện tại, tơi tích cực tìm kiếm At present, I actively find a job at việc công ty khác different organization DANH SÁCH THAM GIA THẢO LUẬN NHÓM STT HỌ TÊN EMAIL Nguyễn Thị Anh nguyenthianhqtkd@gmail.com 10 NƠI CÔNG TÁC C.ty Rồng Châu Á C.ty Vissan Jacobson Group NH OCB Trần Ngọc Công Tranngoccong.vissan@gmail.com Nguyễn Thị Mộng Vomongdiep1909@gmail.com Điệp Nguyễn Thị Thanh Ntn.huyen2591@gmail.com Huyền Lê Thị Hường Huong.lt0502@gmail.com Samsung Trầm Huỳnh Anh Anhkhoa.tram@gmail.com TĐ Trung Khoa Nguyên Nguyễn Thanh vnnguyenthanhphuong@gmail.com C.ty Quoc Phương Cuong Land Nguyễn Thị Quyên quyennguyen@gmail.com C.ty Thành Nhơn-Anova feed Lương Minh Trung Minhtrung279@gmail.com NH HDBank Nguyễn Thị Vân vannguyen@viettien.com.vn C.ty May Việt Tiến Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an APPENDIX 2: PHIẾU KHẢO SÁT Thân chào anh/ chị! Tôi tên Trương Quốc Cường, học viên cao học Khoa Quản trị kinh doanh Khóa 26, Trường Đại học kinh tế Tp.HCM Hiện nay, tơi thực đề tài nghiên cứu: “Vai trị trung gian gắn kết nhân viên thực tiễn nguồn nhân lực ý định nghỉ việc nhân viên văn phòng Trường hợp nghiên cứu Tp.HCM” Những thông tin, ý kiến đánh giá anh/ chị Phiếu khảo sát hữu ích việc nghiên cứu Tất thông tin ghi nhận, giữ bí mật sử dụng cho mục đích nghiên cứu Rất mong anh/ chị dành phút hỗ trợ tơi qua việc hoàn thành phiếu khảo sát Xin chân thành cảm ơn quý anh chị Chúc anh chị sức khoẻ, thành công công việc sống PHẦN KHẢO SÁT: Với vấn đề sau đây, xin anh chị vui lòng đánh dấu (x) khoanh tròn để chọn điểm thích hợp với mức độ đồng ý theo cảm nhận anh chị từ 1= “Rất không đồng ý” đến 5= “Rất đồng ý” Cảm nhận anh/ chị với công việc tổ chức nay: Anh/ chị thấy dễ dàng, nhanh chóng nắm bắt cơng việc giao Anh/ chị có đủ lực, kinh nghiệm để hồn thành tốt cơng việc Anh/ chị cảm thấy cơng việc phù hợp với Anh/ chị hòa hợp với đồng nghiệp Anh/ chị cảm thấy phù hợp với văn hóa tổ chức (giá trị, chuẩn mực…) Anh/ chị cảm thấy việc tuyển dụng tổ chức người việc Anh/ chị cảm thấy trách nhiệm nhân viên phân cơng rõ ràng Khi đánh giá thành tích công việc, anh/ chị cảm thấy: Các tiêu chuẩn đánh giá thành tích rõ ràng, cụ thể Mọi nhân viên tổ chức biết rõ tiêu chuẩn đánh giá 10 Các sách tăng lương, thưởng, thăng tiến… sở đánh giá thành tích nhân viên 11 Khi đánh giá thành tích, sếp anh/ chị chủ yếu xem xét đến mặt, tiêu chí quan trọng cơng việc 12 Khi đánh giá thành tích, sếp anh/ chị vào mức độ hồn thành cơng việc 13 Khi sếp đánh giá, anh/ chị cảm thấy công bằng, khơng có thiên vị, định kiến 14 Khi đánh giá, anh/ chị cảm thấy sếp có xét đến tình riêng, ngoại lệ công việc (như: cố, khó khăn…) 15 Sếp anh/ chị ln quan tâm đến quyền lợi nhân viên đánh giá thành tích 16 Nhìn chung, thành tích cơng việc anh/ chị đánh giá cách công Cảm nhận, đánh giá anh/ chị về: Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc 5 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Khi tuyển dụng cho vị trí trống, tổ chức ưu tiên nhân viên nội Tổ chức tạo hội học tập, phát triển nghề nghiệp, lực nhân viên Sếp anh/ chị quan tâm đến phát triển lực, kỹ nhân viên Anh/ chị giao cho công việc giúp phát triển kỹ Anh/ chị dạy điều cần thiết để thực công việc giao Anh/ chị đươc tham gia chương trình đào tạo để phát triển nghề nghiệp, kỹ chun mơn 23 Anh/ chị có định hướng phát triển nghề nghiệp riêng 24 Tổ chức hỗ trợ, giúp nhân viên định hướng phát triển nghề nghiệp 25 Anh/ chị tư vấn hữu ích phát triển nghề nghiệp cần 26 Sếp có hỗ trợ anh/ chị phát triển nghề nghiệp (như: giới thiệu người tư vấn, chuyên môn…) Cảm nhận anh/ chị về: 27 Anh/ chị trả công tương xứng với thành tích cơng việc lực 28 Anh/ chị thấy trả cơng cách cơng 29 Anh/ chị cảm thấy sách lương, thưởng (như tăng lương, mức thưởng ) tổ chức quy định rõ ràng 30 Tổ chức anh/ chị có sách chia sẻ lợi nhuận cho nhân viên 31 Anh/ chị thấy thu nhâp anh/ chị (lương, thưởng, phúc lợi…) phù hợp với thị trường 32 Nhìn chung, anh/ chị hài lịng sách trả lương, thưởng tổ chức Cảm nhận, đánh giá anh/ chị gắn kết với tổ chức: 17 18 19 20 21 22 Trở thành nhân viên tổ chức theo đuổi anh/ chị Anh/ chị yêu thích tích cực tham gia hoạt động tổ chức Anh/ chị gắn kết với tổ chức Anh/ chị thực mong muốn gắn kết lâu dài với tổ chức Với anh/ chị, làm việc tổ chức điều vui vẻ Anh/ chị tự hào tổ chức Anh/ chị cảm thấy có thêm khuyến khích, động viên thành viên tổ chức Cảm nhận, đánh giá ý định nghỉ việc anh/ chị: 40 Anh/ chị thường nghĩ đến chuyển, nghỉ công việc 41 Anh/ chị có kế hoạch kiếm việc năm tới 42 Hiện tại, anh/ chị tích cực tìm kiếm cơng việc 43 Nếu có hội, anh/ chị chuyển qua làm việc tổ chức khác 5 33 34 35 36 37 38 39 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an PHẦN THÔNG TIN CÁ NHÂN: Anh chị vui lòng khoanh tròn vào chữ số đầu câu trả lời thích hợp cho thơng tin sau +Giới tính anh chị: Nữ Nam +Chức danh anh chị: Nhân viên Tổ trưởng, nhóm trưởng, kiểm sốt Trưởng/Phó phịng ban, quản lý +Độ tuổi anh chị: Dưới 26 tuổi Từ 26 – 32 Từ 32 tuổi trở lên +Tổ chức anh chị thuộc loại hình: Thuộc Nhà nước Thuộc tư nhân (TNHH, CP) Liên doanh, nước ngồi +Trình độ chun mơn: Cao đẳng Đại học Sau đại học +Thu nhập bình quân tháng (VND) Dưới triệu Trên triệu +Thời gian làm việc cho tổ chức Từ tháng - năm Từ – năm Từ năm trở lên Chân thành cám ơn hợp tác anh/ chị việc thực khảo sát Xin chúc sức khoẻ chào tạm biệt! Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an APPENDIX 3: DISCRIPTIVE STATISTICS SE1 SE2 SE3 SE4 SE5 SE6 SE7 PA1 PA2 PA3 PA4 PA5 PA6 PA7 PA8 PA9 CD1 CD2 CD3 CD4 CD5 CD6 CD7 CD8 CD9 CD10 CP1 CP2 CP3 CP4 CP5 CP6 OE1 OE2 OE3 OE4 OE5 OE6 OE7 TI1 TI2 TI3 TI4 Valid N (listwise) N Descriptive Statistics Minimum Maximum Mean Skewness Statistic Statistic Statistic Statistic Statistic Std Error Statistic Std Error 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 405 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 1.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 3.373 3.249 3.163 3.198 3.193 3.015 3.094 3.227 3.091 3.002 3.210 3.299 3.084 3.123 3.116 3.195 3.373 3.269 3.249 3.220 3.328 3.230 3.501 3.079 2.862 2.948 3.121 3.015 3.025 2.862 2.983 2.968 3.012 3.183 3.081 2.995 3.165 3.030 3.089 2.936 3.047 2.928 3.030 198 -.129 -.032 -.019 -.110 -.082 028 -.018 179 046 -.172 -.350 -.083 -.052 -.201 -.087 -.033 -.171 045 -.055 -.178 -.165 -.401 059 017 -.024 -.120 -.131 -.068 -.116 -.144 -.199 -.079 -.052 -.215 -.018 -.067 -.133 -.065 011 -.162 119 -.048 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 121 -.344 -.342 -.283 -.415 -.386 -.148 -.034 -.110 -.574 -.191 -.315 -.358 -.386 -.484 -.207 -.192 -.209 -.078 -.381 -.190 -.147 -.341 -.041 -.228 -.214 -.352 214 -.254 -.118 -.333 -.440 -.071 -.055 -.467 -.094 -.504 -.396 -.140 -.097 -.414 -.321 -.606 -.626 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 242 Kurtosis 405 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an APPENDIX 4: MEASUREMENT SCALES SE SCALE Reliability Statistics Cronbach's Alpha N of Items 881 Item-Total Statistics Cronbach's Scale Mean if Item Deleted Scale Variance if Corrected ItemItem Deleted Total Correlation Alpha if Item Deleted SE1 18.911 17.868 690 861 SE2 19.035 17.494 715 858 SE3 19.121 17.453 681 862 SE4 19.086 16.772 663 866 SE5 19.091 16.880 715 858 SE6 19.269 18.519 628 869 SE7 19.190 18.818 592 873 PA SCALE Reliability Statistics Cronbach's Alpha N of Items 913 Item-Total Statistics Cronbach's Scale Mean if Item Deleted Scale Variance if Corrected ItemItem Deleted Total Correlation Alpha if Item Deleted PA1 25.121 37.582 714 902 PA2 25.257 36.934 712 902 PA3 25.346 36.756 694 903 PA4 25.138 37.100 634 907 PA5 25.049 36.532 641 907 PA6 25.264 35.858 732 900 PA7 25.225 36.264 670 905 PA8 25.232 36.258 741 900 PA9 25.153 35.719 755 899 CD SCALE Reliability Statistics Cronbach's Alpha N of Items Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an 912 10 Item-Total Statistics Cronbach's Scale Mean if Item Deleted Scale Variance if Corrected ItemItem Deleted Total Correlation Alpha if Item Deleted CD1 28.686 37.919 629 906 CD2 28.790 36.820 724 900 CD3 28.810 37.234 673 903 CD4 28.840 37.061 718 900 CD5 28.731 37.004 714 900 CD6 28.830 37.548 664 903 CD7 28.558 38.049 604 907 CD8 28.980 37.549 679 903 CD9 29.198 37.426 712 901 CD10 29.111 37.317 658 904 CP SCALE Reliability Statistics Cronbach's Alpha N of Items 883 Item-Total Statistics Cronbach's Scale Mean if Item Deleted Scale Variance if Corrected ItemItem Deleted Total Correlation Alpha if Item Deleted CP1 14.852 13.631 703 861 CP2 14.958 13.407 703 861 CP3 14.948 13.633 642 871 CP4 15.111 13.634 652 869 CP5 14.990 13.223 693 863 CP6 15.005 12.891 768 850 OE SCALE Reliability Statistics Cronbach's Alpha N of Items 893 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Item-Total Statistics Corrected Item- Cronbach's Scale Mean if Scale Variance Total Alpha if Item Item Deleted if Item Deleted Correlation Deleted OE1 18.543 21.442 699 876 OE2 18.373 21.833 630 884 OE3 18.474 21.631 661 880 OE4 18.560 20.816 702 876 OE5 18.390 21.545 649 882 OE6 18.526 20.824 717 874 OE7 18.467 20.636 775 867 TI SCALE Reliability Statistics Cronbach's Alpha N of Items 810 Item-Total Statistics Corrected Item- Cronbach's Scale Mean if Scale Variance Total Alpha if Item Item Deleted if Item Deleted Correlation Deleted TI1 9.005 7.148 637 760 TI2 8.894 7.056 587 781 TI3 9.012 6.512 662 745 TI4 8.911 6.408 633 761 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an APPENDIX 5: EFA OF ALL SCALES First running EFA: KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy .963 Bartlett's Test of Sphericity Approx Chi-Square 7586.860 df 496 Sig .000 Total Variance Explained Factor Total 13.983 2.094 1.622 1.379 820 Initial Eigenvalues % of Variance Cumulative % 43.697 43.697 6.543 50.240 5.068 55.308 4.309 59.616 2.561 62.178 787 2.459 64.637 721 2.252 66.889 689 2.154 69.043 659 2.060 71.102 10 622 1.945 73.048 11 589 1.840 74.888 12 572 1.786 76.674 13 545 1.704 78.378 14 532 1.663 80.041 15 494 1.545 81.586 16 479 1.498 83.083 17 459 1.435 84.519 18 445 1.392 85.911 19 427 1.336 87.246 20 411 1.284 88.530 21 388 1.212 89.742 22 378 1.183 90.925 23 350 1.095 92.020 24 347 1.083 93.103 25 330 1.031 94.134 26 316 987 95.120 27 286 895 96.015 28 278 869 96.884 29 267 833 97.717 30 266 832 98.550 31 245 766 99.316 32 219 684 100.000 Extraction Sums of Squared Loadings Total % of Variance Cumulative % 13.529 42.280 42.280 1.633 5.104 47.383 1.177 3.677 51.060 942 2.944 54.004 Extraction Method: Principal Axis Factoring a When factors are correlated, sums of squared loadings cannot be added to obtain a total variance Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc Rotation Sums of Squared a Loadings Total 10.941 11.152 9.722 9.692 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Pattern Matrix a Factor SE1 681 SE2 729 SE3 686 SE4 799 SE5 734 SE6 631 SE7 PA1 742 PA2 637 PA3 668 PA4 561 PA5 PA6 759 PA7 650 PA8 776 PA9 785 CD1 811 CD2 725 CD3 687 CD4 763 CD5 727 CD6 671 CD7 627 CD8 624 CD9 568 CD10 581 CP1 705 CP2 689 CP3 648 CP4 640 CP5 660 CP6 892 Extraction Method: Principal Axis Factoring Rotation Method: Promax with Kaiser Normalization a a Rotation converged in iterations Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Second running EFA of HR practices KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Bartlett's Test of Sphericity 961 Approx Chi-Square 7058.825 df 435 Sig .000 Total Variance Explained Initial Eigenvalues Factor Total Extraction Sums of Squared Loadings % of Variance Cumulative % 13.150 2.060 1.608 1.347 43.832 6.868 5.358 4.488 43.832 50.700 56.058 60.546 807 2.690 63.236 711 2.371 65.607 685 2.284 67.891 654 2.181 70.072 633 2.109 72.181 10 586 1.954 74.135 11 570 1.901 76.036 12 549 1.830 77.867 13 545 1.816 79.683 14 525 1.750 81.433 15 466 1.555 82.988 16 453 1.510 84.498 17 438 1.458 85.956 18 418 1.392 87.348 19 408 1.361 88.709 20 382 1.272 89.982 21 377 1.256 91.238 22 354 1.179 92.417 23 341 1.136 93.553 24 329 1.097 94.650 25 314 1.045 95.695 26 284 946 96.641 27 271 903 97.543 28 269 895 98.439 29 248 827 99.266 30 220 734 100.000 Total 12.703 1.602 1.165 917 % of Variance Cumulative % 42.342 5.341 3.884 3.056 42.342 47.683 51.567 54.623 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc Rotation Sums of Squared a Loadings Total 10.300 10.307 9.283 8.841 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Extraction Method: Principal Axis Factoring a When factors are correlated, sums of squared loadings cannot be added to obtain a total variance THE RUNNUNG EFA of OE: KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Bartlett's Test of Sphericity Approx Chi-Square 923 1356.482 df 21 Sig .000 Total Variance Explained Initial Eigenvalues Factor Total % of Variance Extraction Sums of Squared Loadings Cumulative % 4.267 60.953 60.953 569 8.128 69.081 535 7.645 76.727 508 7.256 83.983 417 5.950 89.933 380 5.435 95.368 324 4.632 100.000 Total % of Variance 3.822 Extraction Method: Principal Axis Factoring Factor Matrix a Factor OE1 747 OE2 669 OE3 704 OE4 749 OE5 690 OE6 768 OE7 832 Extraction Method: Principal Axis Factoring Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc 54.595 Cumulative % 54.595 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an a factors extracted iterations required THE RUNNUNG EFA of TI: KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy Bartlett's Test of Sphericity Approx Chi-Square 799 513.034 df Sig .000 Total Variance Explained Initial Eigenvalues Factor Total % of Variance Extraction Sums of Squared Loadings Cumulative % 2.557 63.925 63.925 550 13.740 77.666 479 11.975 89.640 414 10.360 100.000 Total % of Variance 2.082 Extraction Method: Principal Axis Factoring Factor Matrix a Factor TI1 731 TI2 662 TI3 768 TI4 722 Extraction Method: Principal Axis Factoring a factors extracted iterations required Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc 52.038 Cumulative % 52.038 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an APPENDIX CONSTRUCT RELIABILITY AND AVE lamda KHÁI NIỆM Estimate PA1 < PA 0.748 PA2 < PA 0.761 PA3 < PA 0.729 PA4 < PA 0.651 PA6 < PA 0.768 PA7 < PA 0.714 PA8 < PA 0.785 PA9 < PA 0.798 TỔNG PA 5.954 CD1 < CM 0.639 CD2 < CM 0.763 CD3 < CM 0.713 CD4 < CM 0.755 CD5 < CM 0.743 CD6 < CM 0.696 CD7 < CM 0.629 CD8 < CM 0.723 CD9 < CM 0.761 CD10 < CM 0.702 TỔNG CD 7.124 SE1 < SE 0.761 SE2 < SE 0.757 SE3 < SE 0.728 SE4 < SE 0.702 SE5 < SE 0.783 SE6 < SE 0.665 TỔNG SE 4.396 CP1 < CP 0.764 CP2 < CP 0.77 CP3 < CP 0.687 CP4 < CP 0.691 CP5 < CP 0.76 CP6 < CP 0.811 TỔNG CP 4.483 OE1 < OE 0.746 OE2 < OE 0.673 OE3 < OE 0.689 OE4 < OE 0.753 OE5 < OE 0.704 OE6 < OE 0.774 OE7 < OE 0.823 TỔNG OE 5.162 TI1 < TI 0.72 TI2 < TI 0.701 TI3 < TI 0.756 TI4 < TI 0.707 TỔNG TI 2.884 1-lamda^2 0.44 0.41 0.47 0.58 0.41 0.49 0.38 0.36 3.55 0.59 0.42 0.49 0.43 0.45 0.52 0.60 0.48 0.42 0.51 4.90 0.42 0.43 0.47 0.51 0.39 0.56 2.77 0.42 0.41 0.53 0.52 0.42 0.34 2.64 0.44 0.55 0.53 0.43 0.50 0.40 0.32 3.18 0.48 0.51 0.43 0.50 1.92 lamda^2 0.56 0.59 0.53 0.42 0.59 0.51 0.62 0.64 4.45 0.41 0.58 0.51 0.57 0.55 0.48 0.40 0.52 0.58 0.49 5.10 0.58 0.57 0.53 0.49 0.61 0.44 3.23 0.58 0.59 0.47 0.48 0.58 0.66 3.36 0.56 0.45 0.47 0.57 0.50 0.60 0.68 3.82 0.52 0.49 0.57 0.50 2.08 (total lamda)2 Stt.010.Mssv.BKD002ac.email.ninhd 77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77t@edu.gmail.com.vn.bkc19134.hmu.edu.vn.Stt.010.Mssv.BKD002ac.email.ninhddtt@edu.gmail.com.vn.bkc19134.hmu.edu.vn 123doc CR 3/(3+1) AVE 2/n 35.450 0.909 0.635 50.766 0.912 0.510 19.342 0.875 0.539 20.115 0.884 0.561 26.646 0.893 0.637 8.317 0.813 0.520 C.33.44.55.54.78.65.5.43.22.2.4 22.Tai lieu Luan 66.55.77.99 van Luan an.77.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.37.99.44.45.67.22.55.77.C.33.44.55.54.78.655.43.22.2.4.55.22 Do an.Tai lieu Luan van Luan an Do an.Tai lieu Luan van Luan an Do an Stt.010.Mssv.BKD002ac.email.ninhd 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