English for international tourism pre intermediate wb

_— r International 'È Iwonna Dubicka Margaret O'Keeffe English Tourism r International lwonna Dubicka Margaret O'Keeffe Pearson Education Limited Edinburgh Gate Harlow Essex CM20 2JE England and Associated Companies throughout the worl www.longman.com * Pearson Education Limited 2003 The right of Iwona Dubicka and Margaret O Keeffe to be identified as authors of this Work has been asserted by them in accordance with the Copyright, Designs and Patents Act 1988 All rights reserved; no part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise without the prior written permission of the Publishers First published 2003 Fourth impression 2006 ISBN-13: 978-0-582-47989-0 ISBN-10: 0-582-47989-4 Set in Syntax 11/15pt Printed in Malaysia, CLP Acknowledgements ‘Author acknowledgements ‘We would like to thank the following people for their contributions, encouragement and hard work: Eustasio Gavilan, Eli Ridler, Albert Prades, Kim Ashmore, Anne-Marie Hennessy, Anita Herron, Marta La Torre, Nathalie Lebris, Maribel Marci , Sean McGuinness, Jane and Simon Munn, Kelly and Leta O Donnell, Joan Offroy, Kash Sandhu, Alison Wilson as well as our friends, families and students We would also like to thank lan Wood, our editor, for his invaluable input and professionalism The authors and publishers are grateful to British Airways for permission to reproduce the article on page 45 Photo acknowledgements ‘The publishers are grateful to the following for their permission to reproduce copyright photographs: Art Directors & TRIP for page 19; Benihana Restaurant for page 13; British Airways for page 39; Cunard for page 26; Gerald Cubitt for 46 bottom left; Inghams Travel for pages 49 and 51; James Davis Travel Photography for page 45; Photobank New Zealand for page 46 bottom right; PRO Cruises for page 24; Photosource for page 46 top; Alex ‘Smailes for page Images taken from DK Eyewitness Travel Guides published by Dorling Kindersley Limited: Travel Guide Barcelona — page 17, 18; Travel Guide Florida — page 9, 11; Travel Guide Cracow — page 43; Travel Guide Cruise Guide to Europe — page 25; Travel Guide Istanbul — page 33; Travel Guide Mexico — page 61; Travel Guide New Zealand — page 47br; Travel Guide South Africa — page 29; Travel Guide St Petersburg — page 35, 57: Travel Guide Thailand — page 53; Travel Guide Venice & Veneto— page 22, 23 The front cover photographs are all ' DK with the exception of the middie image which is Quadrant Picture Library/The Flight Collection The back cover photographs are all‘ DK Mlustrated by Bill DonohoeT English for International Tourism Pre-intermediate Workbook Cio Sa Unit All in a day s work Unit Fly-drive holidays Unit Table for two Unit City tours Unit Water cities Unit Cruise ships Unit Service and safety Unit East meets West Unit Window seat or aisle? Unit 10 Business or pleasure? Unit 11 The great outdoors Unit 12 Winter holidays Unit 13 Land of smiles Unit 14 Enjoy your stay Unit 15 Winds of change Vocabulary exercises Answer key Allina day's work reading My job Read the text on the opposite page and answer the questions Eustasio usually works A day shifts B night shifts C only at weekends D in the afternoons When he works at night, he A helps the manager B meets a lot of guests C checks the hotel records D sends faxes confirming bookings During the night, he also works as the hotel's A telephonist B housekeeper C concierge D manager When there is a group booking, he checks the names on the running list A when the group check in B immediately after they check in C the next day D when they check out The main topic of this text is ‘A what Eustasio does during the day shift B the difficulties of being a receptionist C what Eustasio likes most about his job D Eustasio's duties as a receptionist \ @ALin a day's work Eustasio Gavilan, receptionist at Darkwood Beach Hotel, Jamaica 'm a hotel receptionist usually Jwork from am to pm but occasionally work nights, I prefer working during the day because | meet more guests When I’m on night shift I’m responsible for the ‘close of day’ I check both the manual records and the computer records t see which rooms are occupied, which are unoccupied, which are closed for maintenance and which need cleaning The manager is not on duty at night or at the weekends so I'm responsible for everything at these times During the day shift send faxes and emails confirming bookings, vocabulary check in new guests and prepare bills for the guests checking out I also answer the telephone calls, deal with enquires, take reservations and put calls through to other departments, Before a large group checks in, we receive a running list of all the names, from the booking agents check people in as fast as possible because they have usually travelled a long way and I know they are tired After that, I check the running list against the names of guests who checked in There are often differences so | phone the agency to confirm the group names Duties Match the verbs with the nouns to show some of Eustasio's duties check a) guests send CÔNG records confirm ©) calls e) f) g) hy check in prepare answer deal with take put through d) enquiries the telephone bookings reservations bills i) faxes and emails language focus Adverbs of frequency Put these adverbs in the correct order from most to least frequent hardly ever sometimes often never alWays usually —_ occasionally 100% ——————*#*#r | 0% Prepositions of time Put the words in the box in the correct groups Monday the weekend the morning o'clock February 11.30 pm summer the autumn night midday 2001 8December on | in | at Monday Present simple What are the he/she /it endings for these verbs in the present simple? Put them in the correct groups arrive wash dean fly s arrives stay carry finish go make change watch check tidy take | -es I -ies Complete the sentences with the correct form of the verb in brackets Darina (not / work) doesn't work on Mondays The housekeeper (change) the towels every day The hotel (not/ offer) foom service after 11 pm We (not/serve) đinner before9 pm Guests often (ask) for an alarm call A waiter (not / finish) work until late at night ee = = Allin a day's work Write an appropriate present simple question for each answer 4 vocabulary What you do? I'm a hotel receptionist In a small hotel near the city centre, | usually start at o'clock in the morning By bus m dụ jpn About forty hours a week — No, | hardly ever work on Sundays Nationalities Match the countries in the box with the outlines Hay lreland Portugal Australia Spain Brazil Poland China What are the nationalities from these countries? Put them in the correct group below Italy Ireland China Portugal Canada South Africa “n | -ian Australia Hungary Sweden | — Spain Japan Taiwan -&h Brail Kenya Poland Turkey | — -ee ttalian pronunciation Word stress 40 Now mark the stressed syllable in each country and nationality " " China - Chinese Fly-drive holidays Holiday advertisements Which of the advertisements below will these people be interested in? N2 reading Kashmir and Anita want to go away for a weekend, Trudy is a student who wants to visit some friends on the Greek islands John and Silvia like all kinds of sports and outdoor activities James and Mary want to organise a holiday with a large group of retired friends from their club Simon, Jane and their young son love the United States ee ad Dublin £60 o/w £90 Ren Edinburgh £45 o/w 26s, fights, transfers, hotel, B&B £135 incl airport taxes [ vocabulary Crete flight only £90 Tenerife hotel and apartments for pp 18 £209 Mediterranean cruises Special rates Malta from £179 US fly-drive holidays See Disney World Florida, nes and 14 nts from £609 &/¢ apartments Optional HEB nes from £215 4† Abbreviations Match the abbreviations with the correct word or phrase s/c TT pp nts HB olw rtn B&B incl vo a) return flight self-catering ) half board d) nights e) people f) bed and breakfast g) one-way flight h) inclusive price @ Fiy-drive holidays Look at these city break holiday adverts in a newspaper Which one offers: the best deal? the most expensive deal? the most meals? Barcelona, rn | Paris, rtn flights, | Rome, rtn flights, | flights, nts, nts, star hotel, | nts, star hotel, | star hotel, B&B | B&B £189 incl, | B&B £189, weekend | £215 + airport supplement £ oo Copenhagen, rin flights, nts, star hotel, HB £215 incl taxes —— Complete the dialogue with the phrases in the box just let me confirm the details could you spell your surname there's an additional charge can |have your name can | help you Travel agent Customer Travel agent Customer Travel agent Sunny Planet Holidays Hi, I'd like to confirm a holiday booking Certainly 2, please? Yes, it's David, David Crawley Sorry, ? Travel agent Customer Ah yes, the fly-drive holiday to Florida for four? That's right For the last fortnight in August Customer ‘A Ocean Drive Miami Beach Travel agent Customer Travel agent Yes, C-R-A-W-L-E-Y tả We spoke on Monday ', So, you're leaving London Gatwick the 17 August and returning from Tampa the 31st And you're staying in a self-catering apartment? That's right Does it have a cot? We have a one-year-old baby I'm afraid >, sir Now complete the form for David Crawley’s booking Sunny Planet Holidays Name of customer: Type of holiday: Location: Type of accomodation: Number of nights: Out date: Departure airport: Return date: Departure airport: Number of persons: Number of children (under two): Special requests: David Crawley ‘ Hotel facilities and services Put the hotel facilities and services in the correct groups Hotel room facilities Match the words with the pictures chair lamp bedside table air conditioning curtain towel sheet pillow basin toilet roll shower bath toilet Vocabulary exercises Health and first aid Match the traveller's problem or illness with the advice a) b) ©) d) ©) f) Why don't Its best to It’s a good It's best to You should You should [have very you use this insect repellent? take an aspirin idea to take a travel sickness pill avoid walking for a few days rest and you shouldn't eat fresh fruit or vegetables use a high factor sun cream fair skin You should use.a high factor sun cream I've got an upset stomach I've been bitten by a mosquito | think I've hurt my ankle I've got a terrible headache I'm not a very good traveller Types of holiday Match the type of holiday to the picture beach holiday winter holiday activity holiday cruise coach tour honeymoon sightseeing holiday camping Landscape and climate Which word is the odd one out? cloudy humid frosty sunshine mountain storm hill flood volcano snow overcast showers jungle desert humid rainforest trek lake windy beach forest river wet _island ively) hurricane lowland rain glacier ford damp ford At reception OYaAURWNH 10 Is the receptionist talking to a guest checking in or to a guest checking out? Tick (V) the correct column 10 12 13 14 15 Here's your bill How would you like to pay? Enjoy your stay Thank you for staying with us We hope you enjoyed your stay Let me know if you need anything Would you like an alarm call? Will you be visiting us again soon? Was everything to your satisfaction? Can | see your passport, please? Breakfast is served from am to am You have to check out before 12 noon Your room is on the third floor We look forward to seeing you next month Would you like a room with a balcony? Checking in Checking out v Vocabulary exerci Being polite 11 Complete the dialogues with the following phrases This meal isn’t hot enough I'm flying to Amsterdam I'd like to checkout, please 4I'd like to book the fly-drive holiday to the USA How long have we got for lunch? | want to change our cabin There's no balcony a) b) ©) 4) e) f) I'm afraid all those are occupied How would you like to pay, madam? I'm very sorry sir, I'l bring you another one right away, Please make sure you're back before pm The coach leaves then Certainly, would you mind giving me your details? Could | see your ticket and passport, please? Answer key -ian: Italian, Brazilian, Canadian, Hungarian -ish: Irish, Spanish, Polish, Swedish, Turkish -ese: Portuguese, Chinese, Japanese, Taiwanese UNIT 1A 2C Exercise2 1b 6e 21 7d 3D 3f 8g 48 4a 9c 5D 5h Exercise always, usually, often, sometimes, occasionally, hardly ever, never Exercise on: Monday, the weekend (US), December in; the morning, February, summer, the autumn, 2001 at: the weekend (UK), o'clock, 11.30 pm, night, midday Exercise -s: arrives, stays, makes, cleans, changes, checks, takes -es: washes, finishes, goes, does, watches -ies: carries, flies, tidies Exercise doesn't work changes doesn't offer don't serve ask doesn't finish Exercise What you do? Where you work? When / what lime you start work? How you get to work? How many hours you work? Do you work Sundays /on Sundays? Exercise Brazil Portugal Spain Ireland China Poland Italy Australia Exercise -n: Australian, Kenyan, South African Exercise 10 Italy, Italian Ireland, Irish Portugal, Portuguese Australia, Australian Spain, Spanish Brazil, Brazilian Poland, Polish China, Chinese Canada, Canadian Hungary, Hungarian Japan, Japanese Kenya, Kenyan South Africa, South African Sweden, Swedish Taiwan, Taiwanese Turkey, Turkish UNIT Exercise 1 Flight only deals / City breaks Late deals Snow holidays Cruises Special offers Exercise 1b 6a 2e 7f 3d 8h Exercise Paris Barcelona 4c 5g Copenhagen Exercise 4 Can | help you Can | have your name could you spell your surname Just let me confirm the details there's an additional charge Exercise David Crawley fly-drive Florida self-catering 514 i Exercise1 Answer key 17 August London Gatwick 31 August Tampa salad prawns 11 one 12 cot Exercise is going 'mwriting ‘re having ‘re not/ aren't flying 'mnot returning 'm travelling is coming tea Exercise Tuesday ~ office! some 5a some a,some some, any any an any Exercise ONAMAWN> is asking you spell accept Exercise 9 desserts 14 Monday ~ Tampa — London Gatwick Arrive: 17.00 is looking is trying have 11 mushrooms chicken vegetables potatoes wine meal 12 mousse 13 coffee Exercise Exercise salmon 10 10 four tax vehicle driver's licence minimum age Collision Damage Waiver third party insurance additional economy models air conditioning some some any many lots of many/ any lots of much Exercise6 1b 2a 3e 4d 5c 3C 4A 5D Exercise UNIT Exercise1 1D 6C 2D 7A 3C 4A 5B Exercise 2 chicken steamed rice salad mushrooms pizza king prawns grilled vegetables onion soup Exercise martinis UNIT4 Exercise1 18 28 shop hotel park resort Exercise built occupied designed Exercise café industrial demolish b2 f3 e4 g5 a 6c7h8d UNIT Exercise had separated arrived was didn't open WHOVAHAWN> Exercise was 10 became Exercise liked, separated visited, designed, finished, wanted, watched, opened, worked, stayed ied: occupied -ed: 10 14 12 13 Exercise /ư: liked, finished, watched, worked /A/: designed, opened, occupied, stayed Exercise CanalHouse VanOnna _Swissôtel Amsterdam /id/: visited, wanted, separated Exercise6 On in Over on next On in/at in on 10 ahead 11 in front Oo N AN T E)c (fF) C £ (5 D A R MJ MO @ fol R © E A R A Rs fe} R DE [REG M ỒN |R| l T N _Swissôtel Amsterdam _Swissôtel Amsterdam, Estheréa, Canal House Van Onna, Estheréa, Canal House Estheréa Van Onna, Swissôtel Amsterdam, Estheréa Swissôtel Amsterdam, Estheréa Swissdtel Amsterdam Van Onna Exercise By) p GTN R TR Estheréa Exercise Exercise7 @_t bath or shower single-rate rooms available rooms for more than two people twenty-four hour room service television in all rooms minibar non-smoking rooms air conditioning caters for children lift pets allowed hotel parking restaurant PE R [Tt] L R lO] U N |R| S O BF D E O N D VỀ Y A 7Ð) E MG H || PQ)GH CH) S L |KỊ C€C RO € AB LEC A R bigger quieter noisier more basic more modern better worse further / farther the the the the the the the the Exercise the most entertaining best faster doesn't stop as often as cheaper than the most romantic biggest quietest noisiest most basic most modern best worst furthest / farthest ( not as popular as Entertainment Purser the fastest the greatest 10 as compact as 14 not as easy Exercise3 1b 6c Exercise restaurant, services Ca: equipment, reception, location Exercise D (than) B (most) 5f 10h became started were not went Exercise UNIT Exercise Captain Executive Chef Deputy Hotel Manager Food and Beverage Manager Cruise Director Purser raeraamvs- =m rÌm z|z clu zol\Gz>ane ale - z|> œ =|c ¬ u O|D| aH > =a ph 4d@< xÌ> na -lzl>zc¬x>olh ended —|z m = -|šs|=z > x9 4i 9j Exercise A (further / farther) D (as) C (than) 7K z 3a 8d 1D (for many years) B (have you worked) B (since) A (Have you been) C (since) A (has lost) Clon: telephone, toiletries, atmosphere, morlollroun-azx 2e 7g Exercise4 TT: staircase, building, breakfast, laundry ‘Answer key have offered have operated have entered has never been 10have never had 11 has arrived Exercise The cleaner has: already cleaned the portholes, already made the beds, already changed the sheets The cleaner hasn't: tidied the writing desk yet, replaced the soap yet, washed the coffee cups yet Exercise 1am sending you necessary company Yours sincerely Janet Burtowski Exercise UNIT inner city areas and townships go out don't carry large sums of money ina side pocket in the hotel safe-deposit box Captain Crew Staff Captain, Hotel Manager Hotel Manager Chefs, Cooks, Bakers Hotel Manager Exercise at off-peak times Exercise 7 make sure they are not visible ina supervised car park Exercise 1d 2e 3f 4a 48 Exercise 5b Could Would Could Would Could Would Could Would Could Would 6c Exercise 3 10 precautions dangerous accessories pickpockets change wallet tip money belt safe-deposit box visible 5€ sign here, please? mind signing here, please? wait in reception, please? mind waiting in reception, please? not smoke in here, please? mind not smoking in here, please? show me your tickets, please? mind showing me your tickets, please? not feed the animals, please? mind not feeding the animals, please? Selim 1C Ghowing) C (smoking) C (take) A (We recommend) B (take) A (it's a good idea) Itis very important to us 1am very sorry also apologise I can assure you that | would like to | hope you will allow us Øøur=zc|jjzOxsxmz-— m—zODOlmizc-mxzo¬ œ=~ l8 olx|m -|-|o|-|~|-|20 \cl|—-|> m|z| > |o|o |x| =|ellu|z | =z€TmfE=El>sa "muZO0>(\»ï%O¬a(Zmuz= 48 Exercise Exercise 5 you you you you you you you you you you 3€ UNIT Exercise Exercise 2Œ Activities: visit family, go skiing, buy a carpet Greta Destination: Kas, Limonaza Activities: camping, sunbathing, boat trip Ben Destination: Istanbul, Troy Activities: archaeological tour, see wooden horse Exercise2 18 28 3€ 4G 5D Exercise carpet, pipe jewellery box, Turkish delight blue and white plate, leather belt Exercise 1a 2e 3d 4b 5c Exercise are you going to are you going to stay ‘re going to hire are you going to 'l probably go 's going to be / 'll be 's going to be / ‘l be are you going to might go 10 'Il look Exercise 1d 2c 3f 4b 5e 6a | dose gate Exercise Good morning today I'm going to First of all, I'd like to then I'll Finally But first of all land weather Exercise 6 fewer reduction presentation probably Exercise monument minority developing centre 2b Exercise2 18 2D chocolate sunglasses pen soft toy perfume sports watch earrings tie 3a 3A ONAN UNIT 1d eat wear drink take stretch sit AWN œ*1aU+uwe Exercise Exercise1 ‘Answer key 4c 4D 5C Exercise Exercise dialogue e,d,c,h, g, fa, by i dialogue d,i,f,e,a, g, h, b,€ UNIT 10 Exercise 1 Zakopane in southern Poland views of the Tatra Mountains floor heating and towel warmers up to 240 people no, they can't (hotel capacity 120) It can be divided into two and audiovisual messages can be sent to the hotel rooms Exercise2 1B 2B 3D 4A Exercise pets allowed Exercise4 1C 2C Exercise lock trip miss sit rooms with a shower 3A 4B 5B television in every room business facilities guarded car park swimming pool wheelchair access fitness centre th 6g 2e 7a Exercise 1B 2A 3f 8d 3C Exercise Tin 6oøn 2on at 3in Exercise 7 con-fe-rence bus-iness fa-cli-ties a-comm-o-date trav-ell-er e-quipped e-quip-ment com-forta-ble con-ven-i-ent 10 twen-ti-eth 4c 5b 4A 4in 58 5in @) @) (4) (4) @) @) @) (4) (4) @) Exercise 1B (for your letter) A (I'm sending) D (on the first floor) D (up to 350 people) C (technical equipment) C (do not hesitate) UNIT 11 Exercise +T F (They like to travel more.) F (They specialise in holidays for the over fifties.) F (Only 20 percent are to exotic destinations.) 5T F (nineties) F (Popular destinations are Thailand, China, Australia, New Zealand and South Africa.) Exercise Paragraph 1: backpacking, clear trend, increasingly Paragraph 2: vacations, benefits, fitter Paragraph 3: noticed, bookings Exercise /a/ bike hike dive white At swim river visit consist time five island wild guide size sight similar hill little cliff tourist Exercise 4 teams competitors kayaks sailing yachts events snowboarders crews race Exercise 158 2C 3C 4A 5B 4D 58 Exercise Dear regard / reference call writing / able reservation / booking holiday changes on Thank 10 hope 11 With / Best \Ð G1 Ơi & 00 Exercise4 UNIT 12 Exercise B Exercise2 1A 2D Exercise 20% 193 2,010 11,000,000 3,350 7,071 30,000 3,220 3C Answer key Exercise Exercise /u/: group, include, two, through, shoes /au/: locate, local, clothes, know is given “ 0 SƠ are invited are not/ aren't allowed is invited are picked are arranged 10 can be booked 3A 48 5B ` ov 6A ONANAWH = go through (ski resort representative) transfer, watch (ski instructor) ANRWNa Da ae length vot other Exercise hill-tribe visits, elephant ride and raft trip towns in northern Thailand the necessary tribal languages, local customs and hilltribe etiquette eight public buses two or three days ¿ BUU}n at night when sleeping worn-in hiking boots or supportive trainers 6f 7j waiter thermometer TY woot, travel agent : The Thais, who are Buddhists, celebrate many different festivals Thailand, which covers 513,000 km’, has a population of sixty million Bo Sang, which is in northern Thailand, is famous for its hand-painted umbrellas The Padaung women, who wear brass rings around their necks, are from the Kayan tribe Bangkok, which is one of the world’s most congested cities, has a population of seven million Forests, which used to cover 70 percent of the country, now cover less than 20 percent of Thailand Professional Thai boxers, who start training as young as six, often retire at twenty-five insect repellent bandage aspirin Exercise c 2c resort r scissors tweezers UNIT 13 1b conservation workers/ conservationists Exercise clothes Exercise3 i sẻ Exercise ó Try (ski hire shop assistant) wait (drag lift attendant) Don't go (fitness instructor) hold (drag lift attendant) board (ski resort representative) think northern tenth trekkers rubbish guide tropical rainforest 10 bandage / dressing / plaster Go, turn (ski resort representative) further weather + SẺ Exercise Exercise Exercise | /au/: houses, town, trousers sẻ WOWANAUNAWN ỨI đ G N are given are welcomed is followed Exercise5 1B 2A : 3i 8d 4a 9g 5h We plasters antiseptic sun block Exercise Make sure you have the right vaccinations before you go You should avoid spicy curries if your stomach is delicate It’s essential to drink lots of bottled water It's advisable to put talcum powder in your medical kit Avoid swimming in the rivers and lakes Exercise9 28 1C 3A 4C 5A 6B Exercise UNIT 14 Exercise 1 F (in hotels and some restaurants and shops) 20 F (commission rates vary) 4T Exercise2 1c 2b 3d 4a Exercise 3 Here's your bill I think you'll find it's correct That's the registration fee That was the international Is everything else all right How would you like to pay Would you like to sign Shall | send you Have a good journey Exercise currency note departure exchange office branches cash (noun) commission check won't upgrade ll get will / may/ might/ re-book won't book Exercise D (you'll be) B (you) A (will confirm) D (is) D (re visiting) O c)0|m, ow z m@ oltuJlZ| z & l>J 1) mịỊc ofale] - allm>|ic| >||H||lo|x~ a w|alc © » > a|x|~ Sm Ð|> >lÌ < Exercise Es soQec cfrìa lula ny s I lO N mum a)— oe ) s © IM MỊ ' €ÊEE=z=exzò fe 1@Fa>SeP => s UNIT 15