Internship report open space office a case study of my sales team at gmland company

VIETNAM NATIONAL UNIVERSITY HCMC UNIVERSITY OF TECHNOLOGY SCHOOL OF INDUSTRIAL MANAGEMENT INTERNSHIP REPORT Open space office - a case study of my Sales team at GMLAND company THÁI MINH NH¾T HCM CITY, 06/2022 VIETNAM NATIONAL UNIVERSITY HCMC UNIVERSITY OF TECHNOLOGY SCHOOL OF INDUSTRIAL MANAGEMENT INTERNSHIP REPORT Open space office - a case study of my Sales team at GMLAND company Student name: Thái Minh Nh¿t Student ID: 1952378 Supervisor: Bùi Anh Hiệp HCM CITY, 06/2022 TABLE OF CONTENTS TABLE OF CONTENTS ACKNOWLEDGEMENT CHAPTER 1: INTRODUCTION 1.1 Location of work 1.2 Work Diary CHAPTER 2: COMPANY INTRODUCTION 2.1 Company Overview 10 10 2.1.1 GM Holdings 10 2.1.2 GM LAND 12 2.2 Organisational Structure 13 2.3 Business activities 13 2.3.1 GMLAND departments 2.4 Financial reports 13 14 2.4.1 Balance Sheet 14 2.4.2 Income Statement 15 2.5 GMLAND’s competitors 16 2.5.1 Thăng Long real estate company 16 2.5.2 Sungroup real estate company 17 CHAPTER 3: PROJECT 3.1 My team at GMLAND’s old office 3.1.1 Advantages of new office space 3.1.2 Disadvantages of new office space 3.2 My team at GMLAND's new office (my current office) 20 20 20 20 20 3.2.1 Advantages of new office space 3.2.2 Disadvantages of new office space 20 20 3.3 Surveys from my team’s current employees as well as the laid-off employees 20 3.4 Other factors that affect the opinions of my team’s employees 20 3.5 My comments 20 CHAPTER 4: CONCLUSION 21 REFERENCES 21 ACKNOWLEDGEMENT To begin with, I'd like to express my gratitude for the chance to finish a two-month internship at GMLAND I appreciate all the help you provided me during the internship, Mr Bui Anh Hiep I am grateful that you spent the time teaching me how to enhance specific aspects of my report because I have learned a lot as a result of your help Best Regards, Thai Nhat CHAPTER 1: INTRODUCTION This internship course aims to give me real-world work experience and teach me skills that I can use in my future employment Additionally, I want to develop and practice professional working behaviours in a global firm, such as attire, timeliness, communication, and attitude And finally, I hope that I can develop friendships with people that could help me in my future profession during my time working as an intern Every organisation's sales department is essential to the company's success The one-of-akind and crucial function of sales is to close the gap between a potential customer's wants and the goods or services the company provides that can meet those needs Sales are crucial to fostering consumer loyalty and business partnerships The primary factors that influence a customer's decision to endorse your business to a friend or family member or to leave a positive review of your goods or service are trust and loyalty When I joined the company, more specifically, my team at the first days, I felt the happiness appearing on everyone’s faces I participated in the Sales team of GMLAND on the 6th floor at the address 323 - 325 Hùng V°¡ng, Ph°ờng 9, Quận 5, TP Hß Chí Minh My team had around 40 members and the office was a traditional kind (closed office space) Everything was still fine until we were announced to move to a new office on Cong Quynh street Ironically, nearly half of my team resigned or were laid off The open office, whose benefits such as collaborations, networking, relaxed atmosphere are better compared to the traditional one, seemed to be ineffective with my team’s case.What was it really happened? This report will illustrate the previous problem and my comments for this 1.1 Location of work Company: GMLAND (the mother company: GM Holdings) Working location: 323 - 325 Hùng V°¡ng, Ph°ờng 9, Quận 5, TP Hß Chí Minh (from 1/6/2022 to 11/6/2022) 242 Cßng Quỳnh, Ph°ờng Ph¿m Ngũ Lão, Quận 1, Thành phß Hß Chí Minh Position: Sales Intern 1.2 Work Diary Week 1/06 – 4/6 Tasks - Learnt about the current project - Urban Dream (Bàu Bàng, Bình D°¡ng) - Being introduced to other departments and coworkers Notes + Learn the location, advantages, disadvantages, potentials for investors to invest, the customer service of GMLAND, etc + GMLAND (old address) has floors Each floor has Chief Sales Executive and Deputy Chief Sales Executive On our floor - floor 6th, our CSO is Bùi Anh Hiệp and our deputy is Nguyễn H¿nh Dâng - Field Trip to Bau Bang by + Bàu Bàng is a rural district of Bình D°¡ng the employees’ own province in the Southeast region of Vietnam vehicles + It has more than 82,000 citizens, town (Lai Uyên) and rural communes (Cây Tr°ờng, Lai H°ng, H°ng Hòa, Long Nguyên, Tân H°ng, Tr¿n Văn Thß) 6/6 – 11/6 + It is around 60 km from HCM city to Bau Bang - Learnt the process of cell + When I call a customer, there are steps that have phone consultation to follow: - Say hello to the customer - Introduce what our company is selling - Ask them about their demands - The 4th step depends on the 3rd step (if the customer is not interested in our products and services, thank them & say goodbye; otherwise, I will continue the 5th step) - Consult them on some information about the Urban Dream Land such as the location, geography, the population, benefits and potentials to buy the land - Ask for their income - If they not have enough money, advice them to borrow money from our bank partner (MSB) - Create a direct meeting with them to tell them more about our project + Besides, I also learn about emotional control when being rejected by the customers - Implemented what we + The leader gave me a list of customers phone have learnt number to call - Made a daily and weekly report for the leader 13/6 – 18/6 20/6 – 25/6 - Zalo & Marketing Facebook + Basically, upload posts on my Zalo and Facebook followed by the instructions of my company and leader\ - Achieved my daily KPI + Accomplish 100 calls a day - Customer care + If a customer cares about my company product, exchange information with them through Zalo or Facebook or Gmail - Made a daily and weekly report for the leader - Zalo & Facebook + Upload posts on my Zalo and Facebook Marketing followed by the instructions of my company and leader - Continued to achieve my + Accomplish 100 calls a day daily KPI + If a customer cares about my company product, - Customer care exchange information with them through Zalo or Facebook or Gmail - Distributed flyers at some + What I did in this step was to find coffee shops coffee shops where I supposed there would be a lot of potential customers and went with my teams to deliver the flyers and advised the bystanders to buy our products - Made a daily and weekly report for the leader 27/6 – 2/7 4/7 – 9/7 11/7 – 16/7 18/7 – 23/7 25/7 – 30/7 CHAPTER 2: COMPANY INTRODUCTION 2.1 Company Overview 2.1.1 GM Holdings Full Name: CÔNG TY Cà PH¾N BÂT ĐỘNG SÀN GM HOLDINGS Year of establishment: 21/2/2019 Board of Director: Nguyễn Ph°ớc BÁo Huy (Chairman), Lê Văn Siêng (Director), Nguyễn Văn Thìn (Deputy Director) Subsidiaries: GM Land, TT LAND, STG, POW, Red Land Tax number: 0315519871 Address: - Old Office: 323-325 Hùng V°¡ng, Ph°ờng 09, Quận 5, Thành phß Hß Chí Minh, Việt Nam - Current Office: 242 Cßng Quỳnh, Ph°ờng Ph¿m Ngũ Lão, Quận 1, Thành phß Hß Chí Minh Phone: +84 28 2253 3222 Website: http://gmland.vn/ Other links: https://www.facebook.com/gmholdingsvietnam/posts (Facebook) 10 Number of Employees: more than 500 workers 11 Lĩnh vực hoạt động: ● Commercial and Residential Construction Projects ● Ownership and Administration of Land facilities ● Real Estate management ● Retailing ● Private Institutional investor ● Distribution and Manufacturing 12 Real estates for selling & investments: Chelsea Residences (Ha Noi), Paragon Tower (Ha Noi), Urban Dream (Bàu Bàng - Bình D°¡ng), etc 13 Popular projects: a) 216 SUMMIT BUILDING Located in the West of Hanoi, located on Tran Duy Hung Street, directly connecting with Ba Dinh administrative-diplomatic area, also the main route from the city centre to Thang Long Boulevard, Ring and neighbouring provinces, 216 Summit owns one of the city's last gold land funds The project location is not only superior to the two neighbouring districts of Thanh Xuan and Nam Tu Liem in terms of traffic connections, segments, residential communities, etc but 216 - Summit is also located in the centre of the city The new main city of the city can compete directly with Ba Dinh District - the area has no vacant land In order to take full advantage of this strategic location, the project must create a product in the high-end segment, with proper attention to the quality of construction, as well as investment in all aspects stages, from defining product concept, architectural design style, choosing finishing equipment materials, to applying smart technology in building management and operation Thereby, providing customers with a