BS EN 747-2:2012+A1:2015 Incorporating corrigendum January 2013 BS EN 747-2:2012 BSI Standards Publication Furniture — Bunk beds and high beds Part 2: Test methods BS EN 747-2:2012+A1:2015 BRITISH STANDARD National foreword This British Standard is the UK implementation of EN 747-2:2012+A1:2015 It supersedes BS EN 747-2:2012 which is withdrawn The start and finish of text introduced or altered by amendment is indicated in the text by tags Tags indicating changes to CEN text carry the number of the CEN amendment For example, text altered by CEN amendment A1 is indicated by !" The UK participation in its preparation was entrusted by Technical Committee FW/O, Furniture, to Subcommittee FW/0/2, Domestic and Contract Furniture A list of organizations represented on this subcommittee can be obtained on request to its secretary This publication does not purport to include all the necessary provisions of a contract Users are responsible for its correct application © The British Standards Institution 2015 Published by BSI Standards Limited 2015 ISBN 978 580 83806 ICS 97.140 Compliance with a British Standard cannot confer immunity from legal obligations This British Standard was published under the authority of the Standards Policy and Strategy Committee on 30 April 2012 Amendments/corrigenda issued since publication Date 31 January 2013 30 June 2015 Text affected Implementation of CEN Correction Notice 29 August 2012: Subclause 4.2 paragraph 1, the number of cones has been changed to six; Subclause 5.5 paragraph 5, the word ‘and’ has been changed to ‘or’ Implementation of CEN amendment A1:2015 EUROPEAN STANDARD EN 747-2:2012+A1 NORME EUROPÉENNE EUROPÄISCHE NORM May 2015 ICS 97.140 Supersedes EN 747-2:2012 English Version Furniture - Bunk beds and high beds - Part 2: Test methods Meubles - Lits superposés et lits surélevés - Partie 2: Méthodes d'essai Möbel - Etagenbetten und Hochbetten - Teil 2: Prüfverfahren This European Standard was approved by CEN on March 2012 and includes Amendment approved by CEN on 16 April 2015 CEN members are bound to comply with the CEN/CENELEC Internal Regulations which stipulate the conditions for giving this European Standard the status of a national standard without any alteration Up-to-date lists and bibliographical references concerning such national standards may be obtained on application to the CEN-CENELEC Management Centre or to any CEN member This European Standard exists in three official versions (English, French, German) A version in any other language made by translation under the responsibility of a CEN member into its own language and notified to the CEN-CENELEC Management Centre has the same status as the official versions CEN members are the national standards bodies of Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and United Kingdom EUROPEAN COMMITTEE FOR STANDARDIZATION COMITÉ EUROPÉEN DE NORMALISATION EUROPÄISCHES KOMITEE FÜR NORMUNG CEN-CENELEC Management Centre: Avenue Marnix 17, B-1000 Brussels © 2015 CEN All rights of exploitation in any form and by any means reserved worldwide for CEN national Members Ref No EN 747-2:2012+A1:2015 E BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) Contents Page Foreword Introduction Scope Normative references 3.1 3.2 3.3 General test conditions Preliminary preparation Application of forces .6 Tolerances 4.1 4.2 4.3 4.3.1 4.3.2 4.3.3 4.4 4.5 4.6 4.7 4.8 4.9 4.10 Test equipment General Measuring cones Bed base impactor Bed base impactor (see Figure 2) Springs Striking surface Loading pads Test mattress Test mass .9 Stops .9 Floor surface Tread impactor .9 Template for V-shaped openings 10 5.1 5.2 5.3 5.3.1 5.3.2 5.4 5.4.1 5.4.2 5.4.3 5.4.4 5.4.5 5.5 5.6 5.6.1 5.6.2 5.6.3 5.6.4 5.7 5.8 Test procedures 10 Inspection before testing 10 Inspection of product 10 Measurements 10 Holes, gaps and openings 10 V and irregular shaped holes, gaps and openings 11 Strength tests 13 Positioning of the bed 13 Static load on safety barriers 13 Upwards and downwards static load on bed base 14 Impact test on bed base 14 Durability test on bed base 15 Durability test of frame and fastenings 15 Ladders or other means of access 16 Vertical static load on treads 16 Horizontal static loads on treads 16 Durability of treads 17 Tread impact test 17 Stability test 18 Fastening of the upper bed to the lower bed 18 Test report 18 BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) Foreword This document (EN 747-2:2012+A1:2015) has been prepared by Technical Committee CEN/TC 207 “Furniture”, the secretariat of which is held by UNI This European Standard shall be given the status of a national standard, either by publication of an identical text or by endorsement, at the latest by November 2015, and conflicting national standards shall be withdrawn at the latest by November 2015 Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights CEN [and/or CENELEC] shall not be held responsible for identifying any or all such patent rights This document includes Amendment 1, approved by CEN on 2015-04-16 The start and finish of text introduced or altered by amendment is indicated in the text by tags ! " This document supersedes !EN 747-2:2012" !deleted text" EN 747 is divided into the following parts: — EN 747-1, Furniture — Bunk beds and high beds — Part 1: Safety, strength and durability requirements; — EN 747-2, Furniture — Bunk beds and high beds — Part 2: Test methods According to the CEN-CENELEC Internal Regulations, the national standards organisations of the following countries are bound to implement this European Standard: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Former Yugoslav Republic of Macedonia, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey and the United Kingdom BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) Introduction This part of EN 747 describes a number of tests consisting of the application, to various parts of bunk beds and high beds, of loads or forces applied by one adult occupant per bed during normal functional use It also deals with misuses that can be reasonably expected to occur The tests are designed to evaluate properties without regard for materials, design/construction or manufacturing processes BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) Scope This European Standard specifies test methods for the safety, strength and durability of bunk beds and high beds for domestic and non-domestic use The loads and forces in the strength and durability tests apply to beds with an internal length greater than 140 cm and a maximum bed base width of 120 cm The tests are designed to be applied to a bed that is fully assembled and ready for use The applicable safety requirements are given in EN 747-1 Normative references The following documents, in whole or in part, are normatively referenced in this document and are indispensable for its application For dated references, only the edition cited applies For undated references, the latest edition of the referenced document (including any amendments) applies !EN 747-1:2012+A1:2015", Furniture — Bunk beds and high beds — Part 1: Safety, strength and durability requirements EN ISO 2439:2008, Flexible cellular polymeric materials - Determination of hardness (indentation technique) (ISO 2439:2008) 3.1 General test conditions Preliminary preparation For furniture that includes hygroscopic materials, at least one week in normal indoor conditions shall have elapsed between manufacturing (or assembly) and testing For all other furniture, at least 48 hours in normal indoor conditions shall have elapsed prior to testing The sample shall be tested as delivered If the sample is a knock-down type, it shall be assembled according to the instructions supplied with it If the instructions allow for different combinations, the most adverse combination shall be used for each test Samples intended to be fastened together in pairs or attached to the structure of a building shall be tested as single, free-standing samples unless the instructions specifically require attachment to another sample or the building structure The test shall be carried out in indoor ambient conditions at a temperature between 15 °C and 25 °C If, during a test, the temperature falls outside of the range of 15 °C to 25 °C, the maximum and/or minimum temperature shall be recorded in the test report Knock-down fittings shall be tightened before testing and shall not be re-tightened throughout the testing procedures The tests shall be carried out on the same sample and following the order of the clauses of EN 747-1 If a test cannot be carried out as specified in this standard, e.g because a loading pad cannot be used for the application of a force due to the design of the product, the test shall be carried out as closely as possible to the specified procedure BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) 3.2 Application of forces The test forces in durability and static load tests shall be applied sufficiently slowly to ensure that negligible dynamic load is applied The forces in durability tests shall be applied sufficiently slowly to ensure that kinetic heating does not occur Unless otherwise specified, static loads shall be maintained for (10 ± 2) s Unless otherwise specified, durability loads shall be applied for (2 ± 1) s 3.3 Tolerances Unless otherwise stated, the following tolerances are applicable to the test equipment: — all forces shall have an accuracy of ± % of the nominal force; — all masses shall have an accuracy of ± % of the nominal mass; — all dimensions shall have an accuracy of ± mm of the nominal dimension; — all angles shall have an accuracy of ± ° of the nominal angle The tolerance for the positioning of loading pads shall be ± mm The forces may be replaced by masses The relationship of 10 N = kg shall be used NOTE For the purposes of uncertain measurements, test results are not considered to be adversely affected when the above tolerances are met 4.1 Test equipment General The test forces may, unless otherwise stated, be applied by any suitable device, as results only depend on correctly applied forces and loads and not on the apparatus The equipment shall be capable of following the deformation of the unit/component during testing so that the loads are always applied at specified points and in specified directions 4.2 Measuring cones Cones with an angle of (30 ± 1)° made of plastic or some other hard, smooth material (see Figure 1) There shall be six cones with the diameters mm, mm, 12 mm, 25 mm, 60 mm and 75 mm The mm, mm, 25 mm and 75 mm cone diameters shall have tolerances of (0/-0,1) mm The 12 mm and 60 mm cone diameters shall have tolerances of (0/+0,1) mm BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) Figure — Examples of measuring cones 4.3 Bed base impactor 4.3.1 Bed base impactor (see Figure 2) Approximately 200 mm in diameter, separated from the striking surface by helical compression springs and free to move relative to it on a line perpendicular to the plane of the central area of the striking surface (see Figure 2) The body and associated parts minus the springs shall have a mass of (17 ± 0,1) kg and the whole apparatus, including mass, springs and striking surface, shall have a mass of (25 ± 0,1) kg 4.3.2 Springs Springs shall be such that the combined spring system has a nominal spring rate of (7 ± 2) N/mm and the total friction resistance of the moving parts is less than N The spring system shall be compressed to an initial load of (1 040 ± 5) N (measured statically), and the amount of spring compression movement available from the initial compression point to the point where the springs become fully closed shall not be less than 60 mm Key Connecting part of the lifting device which shall not restrain the free fall Striking surface Figure — Bed base impactor BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) 4.3.3 Striking surface Rigid and circular object, 200 mm in diameter, the face of which has a convex spherical curvature of a 300 mm radius with a 12 mm front edge radius (see Figure 3) 4.4 Loading pads 4.4.1 Rigid and circular object, 200 mm in diameter, the face of which has a convex spherical curvature of a 300 mm radius with a 12 mm front edge radius (see Figure 3) Dimensions in millimetres Figure — Loading pad 4.4.2 Rigid and cylindrical object, 100 mm in diameter, having a flat, smooth, hard surface and rounded edge with a radius of 12 mm 4.5 Test mattress Soft polyether foam sheet with a thickness of 100 mm, a bulk density of (30 ± 2) kg/m , an indentation hardness index of (170 ± 20) N in accordance with A 40 of EN ISO 2439:2008, and with dimensions more or less the same as those of the bed base tested The test mattress may have a cover, in which case it shall have the following characteristics: — composition: pure cotton; — weave in plain: 1/1; — mass per unit area: 100 g/m² to 120 g/m²; — warp and weft: 20 threads/cm to 30 threads/cm; — finishing: washed, no finishing agents; — cover make up: tight fit, but with no restrictions on the foam BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) The same part of the test mattress shall not be re-used within 30 and the mattress shall be replaced if damaged, or after 20 tests 4.6 Test mass A mass of 75 kg distributed over an area of approximately 300 mm x 300 mm or a diameter of approximately 340 mm 4.7 Stops Stops, to prevent the bed from sliding but not tilting, no higher than 12 mm, except in cases where the design of the bed necessitates the use of higher stops, in which case the lowest that will prevent the bed from sliding shall be used 4.8 Floor surface Horizontal, rigid, flat and smooth 4.9 Tread impactor Apparatus as shown in Figure Dimensions in millimetres Key HTS (High Tensile Steel) tube Outer diameter: 25 Wall thickness: Approximate mass: 1,6 kg Impact pad 100 x 100 x steel plate fitting Total mass: 0,5 kg Figure — Tread impactor BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) ! 4.10 Template for V-shaped openings The template for V and irregular shaped openings shall be made from plastics or other hard, smooth material with the dimensions given in Figure The tolerance for the angles shall be ± 1° Key B portion A portion Figure — V and irregular shaped openings template" Test procedures 5.1 Inspection before testing Prior to the test, visually inspect the bed for defects 5.2 Inspection of product Inspect the sample to determine whether exposed edges, screws, bolts, zips and other fittings are rounded or chamfered and free of burr and sharp edges ! 5.3 5.3.1 Measurements Holes, gaps and openings Check all holes, gaps and openings according to EN 747-1:2012+A1:2015 of this standard as follows: BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) Table — Cones and forces EN 747-1:2012+A1:2015, clause Force Cones 4.1.2, 4.1.4 With force mm 4.1.4 With force mm and 75 mm 4.1.2, 4.1.3 Without force 60 mm 4.1.2, 4.1.5 With force 25 mm and 75 mm With force mm, 25 mm and 75 mm Without force 12 mm and 60 mm Where required, press the mm and mm cones into the gap with a force of 30 N and the 25 mm and 75 mm cones with a force of 100 N Record whether or not the cone passes through the gap All other gaps shall be measured with the appropriate equipment 5.3.2 V and irregular shaped holes, gaps and openings Check whether portion ‘B’ of the template (4.10) enters the opening to the full thickness of the template (45 mm), as shown in Figure or Figure as appropriate If the template (4.10) can be inserted to a depth greater than the thickness of the template (45 mm), apply the ‘A’ portion of the template, so that its centre line is in line with the centre line of the opening Ensure that the plane of the template is parallel and applied in line with the opening, as shown in Figure Insert the template along the centre line of the opening until its motion is arrested by contact with the boundaries of the opening Check whether the apex of portion A of the template contacts the base of the opening Key and not enter to the full thickness of the template and enter more than the full thickness of the template Figure — Method of insertion of portion B BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) Key does not enter enters Figure — Method of insertion of portion B BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) Key contacts the base of the opening does not contact the base of the opening Figure — Method of insertion of portion A" 5.4 Strength tests 5.4.1 Positioning of the bed If the sample tends to move during the tests specified in 5.4.2, 5.4.3, 5.4.4 and 5.4.5, the sample shall be positioned on the floor with all legs against stops (see 4.7) 5.4.2 Static load on safety barriers For each test, place the test mass (see 4.6) on the upper bed base where it is most likely to prevent overturning If this mass is not sufficient to prevent overturning, additional mass(es) shall be placed on the bed until overturning is prevented The additional mass(es) may be placed on any suitable part of the bed Apply the following forces separately: — vertical upwards force of 200 N; — horizontal force outwards of 500 N; BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) — horizontal force inwards of 500 N The forces shall be applied to the centre and to one end of the top safety barrier using the loading pad (see 4.4.2) The loading point shall be 50 mm below the top edge of the structure at each position When the construction or fastening of the top safety barrier differs between ends, both ends shall be tested Apply the forces 10 times, each time for 30 s, in each position Apply a vertical downwards force of 000 N to the top safety barrier Apply the force 10 times for 30 s each time The loading point shall be at the top of the safety barrier, 250 mm from the intersection point of the centre lines of the adjacent side and end members Repeat the test on each top safety barrier Where the construction or fastening of other elements of the safety barrier differs from the top safety barrier, apply the forces at the point most likely to cause failure 5.4.3 Upwards and downwards static load on bed base Place the test mattress (see 4.5) on the bed base Apply a vertical force of 200 N downward using the loading pad (see 4.4.1) as shown in Figure Apply the load 10 times for 30 s at any point on the bed base where failure is considered likely to occur !This test shall be carried out on both the upper and lower bed if the constructions differ." Apply a vertical force of 500 N upwards using the loading pad (see 4.4.1) as shown in Figure Apply the load times for 30 s at any point on the bed base where failure is considered likely to occur If the bed tends to lift from the floor during this test, it shall be prevented from lifting without loading the bed base 5.4.4 Impact test on bed base Place the test mattress (see 4.5) on the bed base The impacts shall be positioned as follows !(see Figure 9)": a) centre of the bed base (point a); b) one third of the longitudinal axis from the middle (point b); c) point opposite of b (point c); d) point of 200 mm measured from the adjacent edges (point d); e) any place where the bed base appears weakest Drop the impactor (see 4.3) 10 times from a distance of 180 mm above the bed base on to the test mattress at each of the selected positions of impact !(see Figure 9)" The impactor shall be permitted to fall freely but may be guided by a guide rail This test shall be carried out on both the upper and lower bed if the constructions differ BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) Dimensions in millimetres Key L Half internal length !Figure 9" — Bed base impact positions 5.4.5 Durability test on bed base Place the test mattress (see 4.5) on the bed base Apply a vertical force of 000 N downwards using the loading pad (see 4.4.1) Apply the load 10 000 times at a rate of not more than 15 loads/min The loading positions shall be each of the two positions shown in !Figure 10" and at one position where failure is most likely to occur !This test shall be carried out on both the upper and lower bed if the constructions differ." Dimensions in millimetres !Figure 10" — Durability of bed base loading positions 5.5 Durability test of frame and fastenings This test does not apply to bunk beds and high beds that are intended to be fixed to the structure of the building BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) Restrain the sample with stops (see 4.7) in all directions at the bottom of each corner Position the test mass (see 4.6) at the centre of the base of the upper bed The loading points shall be at the height of the upper bed base, 50 mm from the intersection point of the centre lines of the adjacent side and end members Apply by means of the loading pad (see 4.4.2) alternating forces of 300 N for 10 000 cycles !(see Figure 11)" at each point in the order A-B-C-D at a maximum rate of cycles/min or A-B followed by C-D at a maximum rate of 12 cycles/min !Figure 11" — Durability of frame — Application of load and forces 5.6 5.6.1 Ladders or other means of access Vertical static load on treads Position the sample on the floor with the legs against stops (see 4.7) but without restraining the upright components of the means of access Apply by means of the loading pad (see 4.4.2) a 200 N vertical downwards force to the tread most likely to cause failure The load application shall be at the mid-point of the tread The load shall be applied 10 times for 30 s each time 5.6.2 Horizontal static loads on treads Apply a 000 N load vertically downward to the centre of the mid-tread, or in the case of an even number, 500 N to each of the two mid-treads together with horizontal static loads of 500 N, one after the other, for a load duration of 60 s in the order shown in !Figure 12" The loads shall be applied to the side members of the ladder at the height of the top tread, or, if this is not possible, just above the top tread (the uppermost horizontal ladder component) BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) !Figure 12" — Vertical and horizontal static loads on treads 5.6.3 Durability of treads Using the loading pad (see 4.4.2) apply a vertical load of 000 N to the tread nearest the centre of the ladder with the ladder in its intended position, for a total of 10 000 cycles at a rate not more than 24 loads per minute 5.6.4 Tread impact test Set the ladder or means of access in its position of use Position the tread impactor (see 4.9) on the longitudinal centreline of the tread and as close to one side as possible, so that it can be dropped freely onto the tread Apply the impact test as illustrated in !Figure 13" with a drop height of 150 mm The tread impactor shall not be allowed to bounce Carry out the test 10 times Repeat the test at the middle of the tread Test the top and bottom treads as well as the most central one BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) Dimensions in millimetres !Figure 13" — Tread impact test 5.7 Stability test This test does not apply to bunk beds and high beds that are intended to be fixed to the structure of the building The stability test shall be carried out without mattress(es) Position the sample on the floor with the legs against stops (see 4.7) The tilting tendencies shall not be restrained Apply by a horizontal force of 120 N at those points most likely to cause overturning 5.8 Fastening of the upper bed to the lower bed Apply an upward vertical static force of 500 N for 30 s at any position most likely to cause the beds to separate The load duration shall be 30 s If the lower bed tends to lift from the floor during this test, place a load on the lower bed sufficiently heavy to prevent it from lifting Test report The test report shall include at least the following information: a) reference to this part of EN 747; b) unit tested (relevant data); BS EN 747-2:2012+A1:2015 EN 747-2:2012+A1:2015 (E) c) description of the delivery condition of the unit; d) test results according to 5.1 to 5.8; e) compliance with requirements according to EN 747-1; f) name and address of the test facility; g) date of test This page deliberately set blank This page deliberately left blank NO COPYING WITHOUT BSI PERMISSION EXCEPT AS PERMITTED BY COPYRIGHT LAW British Standards Institution (BSI) BSI is the national body responsible for preparing British Standards and other standards-related publications, information and services BSI is incorporated by Royal Charter British Standards and other standardization products are published by BSI Standards Limited About us Revisions We bring together business, industry, government, consumers, innovators and others to shape their combined experience and expertise into standards -based solutions Our British Standards and other publications are updated by amendment or revision The knowledge embodied in our standards has been carefully assembled in a dependable format and refined through our open consultation process Organizations of all sizes and across all sectors choose standards to help them achieve their goals Information on standards We can provide you with the knowledge that your organization needs to succeed Find out more about British Standards by visiting our website at bsigroup.com/standards or contacting our Customer Services team or Knowledge Centre Buying standards You can buy and download PDF versions of BSI publications, including British and adopted European and international standards, through our website at bsigroup.com/shop, where hard copies can also be purchased If you need international and foreign standards from other Standards Development Organizations, hard copies can be ordered from our Customer Services team Subscriptions Our range of subscription services are designed to make using standards easier for you For further information on our subscription products go to bsigroup.com/subscriptions With British Standards Online (BSOL) you’ll have instant access to over 55,000 British and adopted European and international standards from your desktop It’s available 24/7 and is refreshed daily so you’ll always be up to date You can keep in touch with standards developments and receive substantial discounts on the purchase price of standards, both in single copy and subscription format, by becoming a BSI Subscribing Member PLUS is an updating service exclusive to BSI Subscribing Members You will automatically receive the latest hard copy of your standards when they’re revised or replaced To find out more about becoming a BSI Subscribing Member and the benefits of membership, please visit bsigroup.com/shop With a Multi-User Network Licence (MUNL) you are able to host standards publications on your intranet Licences can cover as few or as many users as you wish With updates supplied as soon as they’re available, you can be sure your documentation is current For further information, email bsmusales@bsigroup.com BSI Group Headquarters 389 Chiswick High Road London W4 4AL UK We continually improve the quality of our products and services to benefit your business If you find an inaccuracy or ambiguity within a British Standard or other BSI publication please inform the Knowledge Centre Copyright All the data, software and documentation set out in all British Standards and other BSI publications are the property of and copyrighted by BSI, or some person or entity that owns copyright in the information used (such as the international standardization bodies) and has formally licensed such information to BSI for commercial publication and use Except as permitted under the Copyright, Designs and Patents Act 1988 no extract may be reproduced, stored in a retrieval system or transmitted in any form or by any means – electronic, photocopying, recording or otherwise – without prior written permission from BSI Details and advice can be obtained from the Copyright & Licensing Department Useful Contacts: Customer Services Tel: +44 845 086 9001 Email (orders): orders@bsigroup.com Email (enquiries): cservices@bsigroup.com Subscriptions Tel: +44 845 086 9001 Email: subscriptions@bsigroup.com Knowledge Centre Tel: +44 20 8996 7004 Email: knowledgecentre@bsigroup.com Copyright & Licensing Tel: +44 20 8996 7070 Email: copyright@bsigroup.com