Slide 1 How to embed your KPIs in Actix For benchmarking, cluster acceptance, site acceptance and more presenter Jim May Availability KPIs Attach set up time Attach success rate Detach success rate Mo[.]
How to embed your KPIs in Actix For benchmarking, cluster acceptance, site acceptance and more presenter Jim May How does customer experience translate to Network KPIs? Availability KPIs: Attach set up time Attach success rate Detach success rate Mobility KPIs: LAU and RAU set up time LAU and RAU success rate Cell reselection time Accessibility KPIs: PdP Context set up time PdP Context success rate DNS and application server access and many others How does customer experience translate to Application KPIs? Other common indicators: DNS Lookup Time, TCP Packet Loss, Retransmission and Duplication, TCP RTT, TCP Connect and Session Completion Rate Without Actix The traditional reporting process Complicated Time-consuming Labour-intensive Repetitive Error-prone With Actix KPIs From complexity to simplicity Replace a series of complex steps with a single, automated process Radio performance as well as data services performance Standardise the process so that every engineer/vendor/region works to same benchmark Easily configure the process to reflect your business priorities Start Implement Implement changes changes Drive test Actix Cluster Acceptance KPI reports Automated Troubleshoot diagnostic aids Performance maps Target met? Actix Troubleshooter No Yes Done! Send reports! Actix’ reporting process Actix in action Complex process executed in just a couple of clicks: Configurable service-performance KPIs Built-in data service testing Cluster-wide analysis Demographic-based reporting Configurable KPI grooming Create, embed and standardise your process Actix in Action Configurable KPIs to keep you in control Cluster Acceptance Details Engineer Date Service performance Network performance Your business priorities Vendor commitments CS Domain PS Domain Target Pass/Fail Value Metric Overall Call Success Rate (End to End) 95% Fail 78.2% Overall PS Success Rate (End to End) 95% Dropped Rate 2.5% Fail 6.2% Dropped Rate 2.5% Metric Call Setup Duration (secs) Pass 3.9 Metric Target Pass/Fail Value Good Eclo – Good RSCP 95% Pass 91.0% Target -15 Pass/Fail (dB) 95% Percentile of Eclo -15 Pass -12.5 Good EcIo Poor RSCP 95% Percentile of RSCP -95 Fail -99 91.0% Single Server Percentage 80% Fail 66.7% -95 7.8% Pilot Pollution (Location) 5% Fail 5.2% (dB) 0.9% 0.4% Poor EcIo Poor RSCP Poor EcIo Good RSCP File Overview Number of files loaded Combined file size (MB) 18.4 Value Good EcIo Good RSCP EcIo RSCP EcIo Analysis 16.7% CS Call Analysis PS Call Analysis 16.7% 14.0% 100.0% 90.0% 80.0% 70.0% 60.0% 50.0% 40.0% 30.0% 20.0% 10.0% 0.0% 12.0% 10.0% 8.0% 6.0% 4.0% 2.0% 83.3% 83.3% Call Setup Successful Call Setup Failure 0.0% -29 -28 -27 -26 -25 -24 -23 -22 -21 -20 -19 -18 -17 -16 -15 -14 -13 -12 -11 -10 -9 -8 -7 -6 -5 -4 -3 -2 -1 Configure KPIs to reflect: Comments Cluster Details Call Setup Successful Call Setup Failure EcIo PDF EcIo CDF Actix in Action Fast and efficient data-service testing “UMTS is about data as well as voice services – it is critical to have a comprehensive understanding of the subscriber experience.” Measure delay, throughput, FTP, HTTP Provides accurate picture of what’s going on Automated and standardised All services and KPIs built into single test Comprehensive results for entire network Actix in Action Cluster-wide analysis for the true picture Wide area support ensures one KPI report reflects entire cluster performance Configurable filtering of cluster boundaries for valid data collection and easy management 01 02 0403 Actix in Action Test against demographic plans Generate demographic-based KPIs for matching planned coverage targets Configure KPI targets for different demographic areas e.g indoor, suburban, rural RxPwr RxPwr RxPwr Actix in Action Generate meaningful statistics using configurable KPI grooming Faulty logging causes systematic fault attached Remove anomalies that are not cluster related: Compensate for handset problems Compensate for network faults Eliminate outlying data (bottom x% etc) Eliminate pre-defined locations where coverage is not required detached Actix in Action Standardise your process Capture and embed your unique processes and KPIs Integrate into your existing system using either: Your own experts Actix engineering services Or both Establish consistency throughout your organisation Actix KPI reporting For benchmarking, cluster acceptance, site acceptance and more… Highly configured, decisive KPIs means better decisions Streamlined, efficient process configured to your business needs Generate KPI reports in minutes not days Best-practice process as standard for every engineer, every vendor, and every region Reduces process-training and process-management costs