(Tiểu luận) organizing the performance of fcl lcl goods delivery operations at export and company import delivery companies providers of logistics services

VIETNAM GENERAL CONFEDERATION OF LABOUR TON DUC THANG UNIVERSITY BUSINESS ADMINISTRATION PROFESSIONAL INTERNSHIP REPORT YEAR 2022 Organizing the performance of FCL / LCL / goods delivery operations at export - and company import / delivery companies / providers of logistics services Instructing Lecturer: Student: Student ID: Class: Major: Academic Year Code: h DR Lê Viết Dũng Linh Đặng Kiều Gia Hân 720H1533 20H70602 International Business 2022-2023 HO CHI MINH CITY , JULY 2022 h ACKNOWLEDGEMENT First of all, I would like to express my sincere gratitude to the teachers of the Faculty of Business Administration and the Faculty of International Business, University of Tonduktan, for participating in the summer internship and preparing the conditions for bringing new skills to the world Knowledge useful during school time Special thanks to Le Viet Dung Linh for the detailed guidance and sincere suggestions for completing this report Finally, we pray for the health and success of all teachers at Ton Duk Tan University, the board of directors of Pegasus Global Logistics Company, and our brothers and sisters in the delivery and receiving departments Table of Contents INTRODUCTION CHAPTER 1: OVERVIEW OF THE COMPANY FOR INTERNSHIP .8 h 1.1: General information of Pegasus Global Logistics 1.2: Development and establishment 1.3: Fields of business activities .9 1.4: Organizational structure 10 1.5: Human resource analyzing 12 1.5.1: Analyzing by gender 12 1.5.2: Analyzing by academic level 13 1.5.3: Analyzing by ages .14 1.6: Business performance 14 CHAPTER 2: ANALYZING PROCUDURE OF FREIGHT FORWARDING FOR IMPORTED GOODS BY SEA AT PEGASUS GLOBAL LOGISTICS .17 2.1: Related parties in the import process by sea 17 2.2: Overview of procedure of freight forwarding for imported goods by sea 18 2.3: Analyzing steps of procedure of freight forwarding for imported goods by sea .19 2.3.1: Receiving and checking set of documents 19 2.3.2 Performing customs declaration 21 2.3.3: Receiving Delivery Order from carrier .30 2.3.4 Performing customs clearance procedures at port 32 2.3.5 Procedures for taking imported goods at the port 34 2.3.6 Thanh lý cổng giao hàng cho khách 35 2.3.7 Finalize and save the records .35 2.4 Analyzing factors affecting procudure of freight forwarding for imported goods by sea at Pegasus Global Logistics .36 2.4.1 Internal effects 36 h 2.4.2 External effects 38 2.5 Evaluation procudure of freight forwarding for imported goods by sea at Pegasus Global Logistics 39 2.5.1 Strengh .39 2.5.2 Weakness 41 CHAPTER 3: RECOMMENDATION TO IMPROVE PROCEDURE OF FREIGHT FORWARDING FOR IMPORTED GOODS BY SEA AT PEGASUS GLOBAL LOGISTICS .43 3.1 Oritention for development in future of Pegasus Global Logistics 43 3.2 Recommendation 43 3.2.1 Đối với công ty Pegasus Global Logistics 43 3.2.2 Đối với nhà nước .46 3.2.3 Đối với sinh viên 48 CONCLUSION 50 REFERENCES 52 APPENDICES 53 h LIST OF ABBREVIATIONS AND ACRONYMS HS: Harmonized System Codes D/O: Delivery Order FWD: Forwarder B/L: Bill of Landing MBL: Master Bill of Landing HBL: House Bill of Landing OPS: Operations department DOCS: Documentation department EIR: Equipment Interchange Receipt CY: Container yard CIS: Container Imbalance Surcharge THD =THC: Terminal Handling Charge at Port of Discharging h INTRODUCTION Vietnam is currently undergoing stable and sustainable political and economic development, which is the basis for the development of the business sector in trade with Vietnam, especially the logistics sector through import and export activities The number of countries in the world has increased The economic development that accompanies the growth of import and export trade has a direct impact on the profits of transportation companies and logistics service companies The logistics industry plays a very important role by connecting economies, reducing geographic distances, reducing costs, lowering product prices and promoting trade development Sea shipping plays a particularly important role in international trade, with approximately 80% of imports and exports being shipped by sea Due to the nature of the shipping industry, it creates competitive advantages such as wide shipping, large shipping capacity and low cost shipping, making the shipping industry a potential service company Vietnam's economy remains most dependent on two major economies, especially the import market, according to a May 2019 report by the Bureau of Statistics The commodity trade balance in May 2019 was a deficit of US $ 1.3 billion, and it is estimated that Vietnam generally had a trade deficit of approximately US $ 548 million in five months China remains Vietnam's largest import market, with sales of US $ 29.6 billion, an increase of 18.9% over the same period last year All companies want to reduce import costs and save unnecessary investment and talent so that they can focus on their core business Recognizing the importance of supporting businesses in this regard, many freight forwarding companies have been established to meet market demand and provide imported freight forwarding services in a variety of markets Pegasus Global Logistics is no exception During my internship at Pegasus Global Logistics, I was interested in the topic of providing import services, accessing the company's practice of providing import services Chemistry In light of the growing demand for this activity and the increased competitive opportunities due to market demand, we decided to select the topic "Handling Freight Transport of Marine Imports in Pegasus Global Logistics" as an h internship report did Learn to explain more clearly why Pegasus Global Logistics can win customer trust and become a leader in this area Chapter 1: Overview of pegasus global logistics Chapter 2: Analyzing procudure of freight forwarding for imported goods by sea at pegasus global logistics Chapter 3: Recommendation to improve procudure of freight forwarding for imported goods by sea at pegasus global logistics h CHAPTER 1: OVERVIEW OF THE COMPANY FOR INTERNSHIP 1.1: General information of Pegasus Global Logistics Vietnam / Ho Chi Minh Office [CITATION peg \l 1033 ] - Pegasus Global Logistics Co., Ltd - Address: 5F, HDTC Tower, 36 Bui Thi Xuan, Ben Thanh Ward, Dist 1, Ho Chi Minh City, Vietnam - TEL: +84-28-39260535 - FAX: +84-28-39260536 - E-Mail: daniel.to@vn.pegasuslog.com - Tax code: 0313367292 - Operation date: August 1, 2015 - Business license: 0313367292 Headquarters - Taipei Office [CITATION peg \l 1033 ] - Pegasus Logistics Co., Ltd - Pegasus Custom Broker Co., Ltd - Address: 11F, No 58, Fu-Hsing N Rd., Jhongshan District, Taipei City 10488, Taiwan - TEL: +886-2-2773-6980 - FAX: +886-2-2733-6680 - E-Mail: pgtpe@pegasuslog.com The spirit of logo: Ruby red is the color of the Corporate Identity System that represents the entire team at Pegasus Logistics It signifies the energy, courage, passion, assertiveness, and confidence-inspiring quality that the entire Pegasus staff displays [CITATION peg1 \l 1033 ] Since inception, Pegasus Global Logistics has always valued their employees' well-being and helped to mold their career paths They work in a cooperative and pleasant environment and provide a comprehensive system of benefits and training Quality policy: Service foremost, always to customers' satisfaction Business Philosophy: Ever-lasting operation and profit sharing, guiding our staff in putting customers first and always striving for their satisfaction Operating principle: Provide customized service tailored to specific needs Core value: Achieve growth through our passion, professionalism, and enthusiasm to learn Vision: Become a leading brand in the industry [CITATION peg1 \l 1033 ] h 1.2: Development and establishment Pegasus Global Logistics was founded in Taipei in June of 2010 and in Vietnam in August of 2015 In total, Pegasus Global Logistics has branches in countries Taiwan, USA, Vietnam In Taiwan, there are offices in Taipei, Taichung, Kaohsiung In USA, there are offices in Los Angeles, New York In Vietnam, after years of establishment, Pegasus Global Logistics is present in major provinces in Vietnam including offices in Hanoi, Hai Phong and Ho Chi Minh The representative office is located at HDTC Tower in the center of Ho Chi Minh City, the most developed place of culture, economy and politics, facilitating the development scale of the company Pegasus Global Logistics always maintains a large and stable number of customers and contractors from diversified business services Currently the company is a Top ranked freight forwarding company in the areas of sea transport, air transport, road transport, and contract logistics [CITATION TOP \l 1033 ] In 2010: Pegasus Global Logistics was established in Taipei, Taiwan In 2015: Pegasus Global Logistics was established in Vietnam with three offices in Ho Chi Minh, Hanoi and Hai Phong In 2017: Pegasus Global Logistics officially becomes a member of WCA, the world’s largest and most powerful freight forwarder network with 7214 member offices in 840 cities and ports spanning 191 countries [ CITATION WCA17 \l 1033 ] This is an extremely important step in the development of Pegasus Global Logistics because every WCA member is carefully vetted before acceptance into WCA, ensuring that only the best companies, offering the highest standards of service are admitted Vastly experienced WCA staff work to identify the right partners or agents for members and assist in forming long-standing and hugely profitable relationships around the world Pegasus Global Logistics can be offered unrivalled opportunities to find new partners, attract new business and, most importantly, drive increased profits 1.3: Fields of business activities Pegasus is a freight shipping contractor providing shipment services by sea and air Company also provide services such as shipment plans, customs declarations, storage, and other comprehensive logistical services We provide professional, speedy, and high-quality service tailored to the needs of the client List of service include: Export and import flight route planning customized service, business receipt and packing list, agent customer representative agent, informational exchange, logistical shipping, cargo insurance, storage 10 h 65 h Appendice 07: Delivery Order 66 h 67 h Appendice 08: Imported goods declaration (Notice of channeling results) 68 h 69 h 70 h 71 h 72 h Appendice 09: Imported goods declaration (Cleared) 73 h 74 h 75 h 76 h 77 h 78 h h