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ACKNOWLEDGEMENT First and foremost, I would like to acknowledge my sincere gratitude to my supervisor, Mrs Phạm Thị Phượng who has given me the supervisor, valuable guidance, correction, critical feed[.]
ACKNOWLEDGEMENT First and foremost, I would like to acknowledge my sincere gratitude to my supervisor, Mrs Phạm Thị Phượng who has given me the supervisor, valuable guidance, correction, critical feedback and encouragements during the process of completing this study I also would like to express my thankfulness to the teachers and students for their help in completing my survey questionnaires As they support and share a lot of information, ideas about aspects of my research They are ready to show me document as introduce me to find the authentic information In addition, I am grateful to our group with 10 members who help me find authentic document, recommend me source materials Especially, I am indebted to all the member in my family, my friends who gave me assistance, and encouragement to complete this study Finally, I wish to thank all those who have kindly given their advice to help to complete this paper Hanoi, April Ha Nguyen Thi Ngoc Ha i Luan van ABSTRACT English is a language which is used globally and you can find English speaking people in mostly all continents and countries According to Wikipedia, the total of country's populations who can speak English in the word are nearly 999 billions of people If you can speak English well, you will have a lot of benefits when you know English especially: English communication If you are traveling lover, you will be confident to visit many countries in around the world to communicate If you are student, you can read a lot of books, magazines, documents from foreign country by English or you will be higher education Some of the best universities and educational institutes worldwide located in Great Britain, Unites States, Canada, Australia, New Zealand and Singapore where the main language of providing instructions is English English is also the importance factor for job seekers in almost any field be it technology, marketing, operations or even Human resources In the context now, it will be so big damages for not knowing English, especially students who are young generations, will dominate try their best for the country development Therefore, this paper concentrates on the practical problems of English communication of non English major freshmen at Thuongmai University It was conducted by researcher with the hope of finding the relationship between obstacles faced by students and solutions for improving English communication skills for them All data used for analysis in this study mainly collected through survey questionnaires during the time of experiments the proposed methods By several means of both quantitative and qualitative collected data, it reveals existing difficulties and problems encountered by non English major first year students in this university From all the findings, the researcher could draw the lessons, work out useful recommendations and effective solutions to tackle all the challenges ii Luan van LIST OF TABLES AND FIGURES Table 3.1:The barriers causes difficult in English communication (students) Table 3.2:The barriers causes difficult in English communication (teachers) Figure 2.1: The communication process Fgure 3.2: The problems in English communication encountered by Thuongmai University freshmen with non English major Figure 3.3: The stragedies for English communication encountered non English major students at Thuongmai University Figure 3.1: The most difficult skill of English communication iii Luan van LIST OF ABBREVIATION TMU Thuongmai University ASIAN The Association of Southeast Asian Nations L1 First Language L2 Second Language EFL English as a Foreign Language iv Luan van TABLE OF CONTENTS ACKNOWLEDGEMENT .i ABSTRACT ii LIST OF TABLES AND FIGURES iii LIST OF ABBREVIATION iv CHAPTER 1: OVERVIEW OF THE STUDY 1.1 Rationale 1.3 Aim of the study 1.4 Research subject .4 1.5 Scope of the study 1.6 Methodology .4 1.6.1 Participants 1.6.2 Instruments 1.6.3 Data Analysis 1.7 Organization of the study CHAPTER 2: LITERATURE REVIEW .8 2.1 Definition of communication 2.2 Communication Process 2.3 Difficulties in English communication 10 2.3.1 Difficult in listening English 11 2.3.2 Difficult in speaking English 12 2.3.3 Difficulties in writing English 13 2.4 English communication barriers .13 2.4.1 Communication barriers from students .14 2.4.2 Communication barriers from teachers .15 2.4.3 Other barriers 16 CHAPTER 3: RESEARCH FINDINGS 20 3.1 The reality of English communication in Thuongmai University and the reasons 20 3.2 Survey questionnaires .21 v Luan van 3.3 The questionnaire for students 22 3.4 The questionnaire for the teacher 28 3.5 Findings 31 CHAPTER 4: RECOMMENDATIONS AND SUGGESTIONS 32 4.1 Recommendations 32 4.2 Limitations 33 CONCLUSIONS 34 REFERENCES APPENDIXES vi Luan van CHAPTER 1: OVERVIEW OF THE STUDY 1.1 Rationale Nowadays, English has become the most widely used language all over the world It is considered as the medium of communication in many different fields such as: science, technology, aviation, international sport, diplomacy, and soon Globalization and integration in the Vietnamese trend of English education have continued to grow stronger and stronger, from public policies to specific actions, from teachers to students, from schools to the society, at every level, especially higher education oversea English is used as the working language of the Asian Trade group ASEAN and the second language which is taught as native language and considered important as English In fact, with the spread of globalization and the rapid expansion of information and technology as result of explosion in the demand for English is in the worldwide In Vietnam, in recent years, the study of English has been gaining momentum firstly because it is an international language and secondly because it is also seen as a mean to promote mutual understanding and cooperation between Vietnam and other foreign country English is most widely taught at schools and universities In learning English, learners have a lot of difficulties in vocabulary, pronunciation and so on especially grammar Like all other languages, English grammar has a number of parts of speech including personal pronouns Personal pronouns are known to be one of the first and easiest parts of speech taught in English lesson However, the fact shows that while learning English, especially Vietnamese, Vietnamese students have great difficulties in communicating with native people The things metioned above are the reasons why “Study about difficult in English communication with native people.” When Viet Nam joined the regional and international organizations, it is lacking of English communication skills making barriers in communication and misunderstanding in working process Thus, requirement of English communication the training programs according to the most popular language in the world – English becomes essential Moreover, our society Luan van develops day by day, more and more raise foreign working environment with multi national people, the needs of communication is more than For these reasons, I chose “A Study about difficult in communication with native people of freshmen in non English major of Thuongmai University” for my graduation 1.2 Previous study Turner & Upshur (1995) relates the significance of grammatical accuracy with communicative effectiveness in interactive tasks The appropriate use of grammar in extended discourse is vital for meaningful communication (Yi’an Wu, 2001) Besides developing linguistic skills, the focus on developing interactional skills for discussion is vital in the present context of education (Lee, 2009) Interactional communication is widely inclined through the pedagogical challenges of adopting critical discourse in the classroom (Kumaravadivelu, 1994, 2006) The students need to practice English communication as oral presentations, discussions, debate for developing rhetoric skills, writing skill: with English major students can write mail in business or writing thesis, however in this thesis, researcher only focus on non English students who can develop English writing by short story or diary Richard & Suksawat (1985) have shed light on cross cultural issues that also appear to be crucial in foreign language speaking Lighrbown and Spada (1999) mention second language learning theories and some psychological factors affecting oral production in foreign language On the other hand, Harmer (1998) discusses this issue with more practical orientation of teaching spoken English Horak (1999) studied the issues assessment and outlines the findings relating to the prevalent factors students come across in foreign language speaking situations Recently Chowdhury (2000) has outlined how grammaticality of English language influences English language production and pleads for training of leaners, revision of the language syllabus and meaning focused teaching which might be indirectly beneficial students' spoken English provided right measures are taken in teaching in the country Through that communication is always big theme which attracted mostly people’s concerning and studying from many years ago They recognized English Luan van will be soon to become popular language in the world therefor if you are good at English communicating which will bring good chances, big promotion in learning as well as life When you know English as well as have good communication means that you will have a lot of chances to exchange knowledge with different foreign people as result of your variety knowledge More foreign people you talk making you gain more knowledge about the life and people with diversity in feeling Springer & Collins (2008) showed the use of classroom learning and real world interactional use of language for developing communication in both academic and social contexts So that a student can be more confident with English communication in social, the basic requirement is fostering and practicing English from school as much as possible Jarvis & Stakounis (2010) stress on analyzing the needs of the students and urges to improve speaking skills in their social context The students need to interact for developing social and pragmatic communication skills (Yi’an Wu, 2001) According to Dornyei and Scott (1995), communication breakdowns are usually caused by four problems which they classified as resource deficit, processing time pressure, own performance problems and other performance problems These difficulties are showed to as problem orientedness in which they are valid in defining problems that get during communication Resource deficit is a problem faced by learners due to insufficient knowledge of the target language (Jamshidnejad 2011) The processing time pressure concerns with the difficulty of having too much time in constructing sentences in the target language (Dornyei & Scott 1995) According to Jamshidnejad (2011), this problem happens when learners are having spontaneous communication with the native speaker of the target language Learners will usually apply fillers as their hesitation device and repeat the target language words for several times (Dornyei & Scott 1997) The own performance problems are detected when learners realise mistakes in their own target language productions (Dornyei & Scott 1995, Dorneyi & Scott 1997) Usually, this difficulty is covered by paraphrasing, self repairing and editing The other performing problems include the difficulties of perceiving what is said by the interlocutors (Dornyei & Scott 1997, Jamshidnejad 2011) Luan van 1.3 Aim of the study This thesis will provide learner with definitions of English communication The skills are required to be good at English communication Finding and discussing some difficulties in English communication with native people of Thuongmai University with non English major freshmen To investigate factors affecting English communication process of freshmen Giving some suggestions for the above obstacles and recommend some suggestion for learning English to be better in English communication 1.4 Research subject Reality of English communication of non English major freshmen at TMU and difficult they are facing 1.5 Scope of the study This research is restricted to study about the difficulty in English communications It is focused on making more clearly reason and factors affected learning process and English communication Syntactically, my study will investigate into English communication of the first year student of non English major at Thuongmai University To successfully complete this topic, I am patient and enthusiastic: To consult my supervisor, my friends To search documents and the sources of information such as on internet, TV, reference books, newspapers, universities and base on my experiences on education 1.6 Methodology 1.6.1 Participants Selection of Thuongmai University There reasons why Thuongmai university was selected Firstly, TMU’s departments usually focus on business environment, English major in TMU also relates economic as there have many universities’s English major: Ha noi University, University of Languages and International Studies…which not specialize economic only academic In addition, the good communication is so vital in society, with business environment this is more and more important Communication is so crucial for working that play role in connecting people to be more understanding between each other Moreover, the researcher had been Luan van ... needs of communication is more than For these reasons, I chose ? ?A Study about difficult in communication with native people of freshmen in non English major of Thuongmai University? ?? for my graduation... general knowledge about communication and English communication Chapter 2: Literature review Chapter 3: Research finding Reasons making difficult in communicating of freshman non English major at... difficulties in English communication with native people of Thuongmai University with non English major freshmen To investigate factors affecting English communication process of freshmen Giving some