ENGLISH FOR COMMERCE e COMMERCE THE PROCESS OF DELIVERY OF 5FOOD COMPANY

VIETNAM GENERAL CONFEDERATION OF LABOUR TON DUC THANG UNIVERSITY ASSOCIATE PROGRAM o0o ENGLISH FOR COMMERCE E-COMMERCE Full name: Student’s ID: Class: Instructor: NGUYEN NGOC HAU 19611009 19611111 Hoang Khac Huy -Ho Chi Minh City, 2021 - VIETNAM GENERAL CONFEDERATION OF LABOUR TON DUC THANG UNIVERSITY ASSOCIATE PROGRAM o0o ENGLISH FOR COMMERCE FOOD - SNACKS NGUYEN NGOC HAU 19611009 19611111 Hoang Khac Huy Full name: Student’s ID: Class: Instructor: -Ho Chi Minh City, 2021 - ASSESSMENT’S Description Score Layout and format: (2pts) Introduction: (1pt) About the company: (1pt) The key duties The procedure of work (2pts) The document (1pt) The difference between theory and practice (2pts) Conclusion (1pt) Subtotal (10pts) HCMC, ……………… , 2021 Instructor’s signature Hoàng Khắc Huy 0 CONTENTS INTRODUCTION CHAPTER 1: ABOUT THE 5FOOD COMPANY 1.1 Overview about 5Food company 1.2 Major operation 1.3 Organization charts of 5Food Company 1.4 Function of main department in a company CHAPTER 2: THE PROCESS OF DELIVERY OF 5FOOD COMPANY 2.1 The procedure of company’s operation 2.2 The procedure of delivery 2.3 The procedure of documents 2.4 The difference between the theory and the practice CONCLUSION 10 2 INTRODUCTION Nowadays, we can see e-commerce dominating the global market Almost all product types, categories and services are advertised, marketed, sold online With the increasing acceptance of e-commerce around the globe as well as the growth of the internet, it is now easier than ever for anyone to launch a brand or product, anywhere in the world, and compete globally This narrows the gap between developing countries and developed countries, democratizes the markets and opens door to greater opportunities and global trade We acknowledge the English Department of Ton Duc Thang University for equipping students with basic knowledge of international business and trends, to help give students better opportunities to participate in e-commerce As such, 5Foods is born With a mission to bring high quality products at affordable prices, we believe it can meet the needs of consumers looking for healthy, nutritious foods, with the convenience of online shopping Using the B2C Model, we will market, sell, deliver online, reaching more customers through branding and e-commerce platform Making it easy for customers to shop at the convenience of their own home and get honest and transparent information about products, ingredients and other customers’ reviews During the internship, I would like to thank Ton Duc Thang University for giving me the opportunity to develop myself and experience in this e-commerce field Special thanks to Ms Quyen and Mr Huy for giving me so much support, guidance and knowledge The following is my report to present my idea and activities The structure of the report consists of two main parts: CHAPTER 1: About the 5food company CHAPTER 2: The process of delivery of 5food company CHAPTER 1: ABOUT THE 5FOOD COMPANY 1.1 Overview about 5food Company: Business name: 5FOOD COMPANY Slogan: We are here to serve you Date of foundation: November 20 2020 Capital: 744,000 VND Fan page: https://www.facebook.com/5-FOOD-105892647973901/ Head office: 410 Le Van Luong street, ward Tan Hung, District 7, Ho Chi Minh City Phone number: 0345967010 1.2 Major operation: Retail snacks: • Fried Rice • Garlic-burnt seaweed • Dried sweet potatoes • Fruit juice • Salty pork ears 1.3 Organization charts of 5FOOD Company CUSTOMER SERVICES MISS THUY DUONG ACCOUNTANT MISS NGUYEN THI HUONG DIRECTOR MISS NGUYEN XUAN THANH MARKETING MISS PHAM THI NGOC HUYEN DELIVERY MR NGUYEN NGOC HAU 1.4 Function of main department in the company ❖ − − ❖ − − − ❖ − − − ❖ − − ❖ − − DIRECTOR Set the strategy of their company Spearhead its vision MARKETING Responsible for sales Responsible for market research and testing new products to make sure that they are suitable to be sold Decides on the type of promotion method for products CUSTOMER SERVICES Responding promptly to customer inquiries Acknowledging and resolving customer complaints Knowing our products inside and out so that can answer questions ACCOUNTANT Preparing and maintaining important financial reports Conducting forecasting and risk analysis assessments DELIVERY Receive the goods and deliver to customer on time Receive cash from customer and send it to accountant CHAPTER 2: THE PROCESS OF DELIVERY OF 5FOOD COMPANY 2.1 The procedure of company’s operation PURCHASING Go to the market to purchase goods ACOUNTANT Manage the order, finance and report the company’s finance to Director MARKETING Post product advertising on Facebook DELIVERY Receive goods from warehouse and deliver it to customer CUSTOMER SERVICE Reply the message and take order send to the delivery team WAREHOUSE Prepare goods and package 2.2The procedure of delivery: Delivery is an important factor to your company’s success Because nowadays, most customers want fast and affordable delivery If they don’t get it the first time, they won’t shop with you anymore Here are the steps of the basic delivery process: Receive orders from internal customer services team: When the customer orders goods, the customer services team will confirm the customer’s name, phone number and address Then, the sales team will inform delivery team to start the delivery process Receive goods from warehouse: After confirming order from the customer services team the delivery team will go to the warehouse to pick up the goods, for delivery after checking Delivery to the customer: After receiving goods from the warehouse, the delivery team will confirm the address on the order, call the customer, and deliver the goods to customer Cash on delivery: After the customer receive and check the goods, if everything is okay the delivery team will receive cash from customer with a “Thank you” If the goods have any problems (different from the order, or damaged goods) the delivery team will apologize to the customer, check at the warehouse, and deliver the correct goods to customer again Send cash to Accounting team: After completing order, and receiving cash from customer per order, the delivery team will give cash to the accounting team 2.3 The procedure of document • the customer’s orders • When the customer receives the goods 2.4 The difference between the theory and the practice Experiencing e-commerce business for the first time, I feel like I have learned a lot Besides, it was also difficult because the practice was quite different from the theory THEORY PRACTICE - Delivery time from store to customer’s address based on distance - - Delivery goods to the customer and receive the cash - Similar to theory However, it also depends on the traffic, problems such as motorbike breakdown, instances of accidents, etc these can delay customer’s orders delivery Some customers refuse to receive the goods for whatever reason, and don’t agree to pay for the order even though the order is not defective - ANALYZES - When you have problems on delivery, you should to inform with your customer because they may not receive the goods if you are late without inform - Maybe the customer must deposit about 50% of the order if they are the new customers Example: Order December 15, 2020 Miss Nhung order goods and the sales team send me the order After that, I picked up the goods from warehouse for delivery to customer, expecting orders to be delivered within 30 minutes However, I was late to deliver because of traffic jam That made my delivery 20 minutes late and the customer complained a lot to me 10 CONCLUSION After more than a month of internship in the e-commerce field, I realize that the e-commerce industry really has a huge impact on people, especially young people After starting an e-commerce company in snacks industry, through online advertising and sales, it has been well received by customers a lot, especially the students Through that time, I feel that I have learned a lot, pushed myself hard in applying my knowledge, to help me before entering the real working environment I have applied theories and skills such as teamwork, leadership etc In my working process I also have the opportunity to reach out and understand other team members better, so we can improve our working relationships together Besides that, there are also things I feel that I haven’t really done well such as having not approached places outside the city, only selling and delivering within the city Finally, in the future I want to develop and expand 5FOOD Company, expand other media channels such as Instagram or Twitter to have more customers, and import more items such as cakes or candies because these are the favorite items of the students And I hope to be with 5FOOD company for a longer time to develop together, I believe that will come true Ho Chi Minh 8th, January,2021 NGUYEN NGOC HAU ... When the customer receives the goods 2.4 The difference between the theory and the practice Experiencing e -commerce business for the first time, I feel like I have learned a lot Besides, it was also... goods, for delivery after checking Delivery to the customer: After receiving goods from the warehouse, the delivery team will confirm the address on the order, call the customer, and deliver the goods... inform delivery team to start the delivery process Receive goods from warehouse: After confirming order from the customer services team the delivery team will go to the warehouse to pick up the goods,