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Lecture Software process improvement: Lesson 12A (Part 2) provide students with knowledge about: process-based quality management system; ISO in improving quality; eight principles of management; model of a process-based QMS; management commitment;... Please refer to the detailed content of the lecture!
ISO 9001:2008 Processbased Quality Management System Lecture # 12A Processbased Quality Management System • Talk a little about efforts of ISO in improving quality • Focus on quality management system • The adoption of a quality management system should be a strategic decision of an organization Processbased Quality Management System • The design and implementation of an organization’s quality management system is influenced by – Its organizational environment, changes in that environment, and the risks associated with that environment – Its varying needs – Its particular objectives, – The products it provides, – The processes it employs, – Its size and organizational structure Processbased Quality Management System • This International Standard promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements Processbased Quality Management System • For an organization to function effectively, it has to determine and manage numerous linked activities • An activity or set of activities using resources, and managed in order to enable the transformation of inputs into outputs, can be considered as a process • Often the output from one process directly forms the input to the next Processbased Quality Management System • The application of a system of processes within an organization, together with the identification and interactions of these processes, and their management to produce the desired outcome, can be referred to as the “process approach” Processbased Quality Management System • An advantage of the process approach is the ongoing control that it provides over the linkage between the individual processes within the system of processes, as well as over their combination and interaction Following slide to be inserted Eight Principles of Management Eight Principles of Management • • • • • • • • Customer focus Leadership Involvement of people Process approach System approach Continual improvement Factual approach Mutually beneficial supplier relationship Quality Management System • When used within a quality management system, such an approach emphasizes the importance of – understanding and meeting requirements, – the need to consider processes in terms of added value – obtaining results of process performance and effectiveness, and – continual improvement of processes based on objective measurement 10 Processbased Quality Management System • The figure that I am going to show you next, is that of processbased quality management system • This illustration shows that customers play a significant role in defining requirements as inputs 11 Following slide to be inserted Model of a processbased QMS 12 Model of a Processbased Quality Management System 13 Model of a Processbased Quality Management System • Monitoring of customer satisfaction requires the evaluation of information relating to customer perception as to whether the organization has met the customer requirements • This figure shows all the requirements of this International Standard, but does not show processes at a detailed level 14 Model of a Processbased Quality Management System • All requirements of this International Standard are generic and are intended to be applicable to all organizations, regardless of type, size and product provided and are applicable to IT organizations • Where any requirements of this International Standard cannot be applied due to the nature of an organization and its product, this can be considered for exclusion 15 QMS Requirements • General requirements • Documentation requirements – General – Quality manual – Control of documents – Control of records 16 QMS: Management Responsibility • • • • • • Management commitment Customer focus Quality policy Planning Responsibility, authority and communication Management review 17 QMS: Resource Management • • • • Provision of resources Human resources Infrastructure Work environment 18 QMS: Product Realization • • • • • • Planning of product realization Customerrelated processes Design and development Purchasing Production and service provision Control of monitoring and measuring equipment 19 QMS: Measurement, Analysis and Improvement • • • • • General Monitoring and measurement Control of nonconforming product Analysis of data Improvement 20 Summary 21 References • Quality Management Systems – Requirements by ISO (.pdf file) 22 ... transformation of inputs into outputs, can be considered as a? 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