(TIỂU LUẬN) COURSES PROJECT MANAGEMENT h2 COMPUTER STORE PROJECT MANAGEMENT

UNIVERSITY OF TECHNOLOGY AND EDUCATION FACULTY FOR HIGH QUALITY TRAINING  COURSES: PROJECT MANAGEMENT H2 COMPUTER STORE PROJECT MANAGEMENT LECTURERS: NGUYỄN KHẮC HIẾU STUDENTS STUDENT ID ĐINH SỸ HƯNG: 19124040 BÙI THỨC LONG: 19124048 TRIỆU HỒNG CHÍNH: 19124061 PHẠM ANH KHOA: 19124072 HO CHI MINH, JUN 2022 0 TASK TABLE NO NAME STUDENT’S ID BÙI THỨC LONG 19124048 ĐINH SỸ HƯNG 19124040 PHẠM ANH KHOA 19124072 TRIỆU HỒNG CHÍNH 19124061 TASK COMPLETION RATE CHAPTER 1+ CHAPTER +3+4 CHAPTER + Word 100% CHAPTER 100% 100% 100% LECTURER COMMENTS TABLE OF CONTENT CHAPTER 1: INTRODUCTION CHAPTER 2: WORK BREAKDOWN STRUCTURE (WBS): 0 Figure of WBS for H2 Computer service CHAPTER 3: RESOURCES OF THE PROJECT CHAPTER 4: SCHEDULE PLANNING .7 4.1 Gantt chart: Figure of H2 computer project Gantt chart 4.2 Network diagram Figure of network diagram CHAPTER COST PLANNING .10 5.1 Resource allocation 10 Figure of Resource allocation 10 5.2 Activity-based budget 11 Table of Activity based budget 11 5.3 Time-phased budget 12 Figure of Cash Flow report 12 CHAPTER 6: PROJECT CONTROL 13 6.1 Introduction to project control 13 6.2 What will be controlled? 13 Figure of Project risk management overview .15 CHAPTER 7: CONCLUSION 17 REFERENCES 18 0 CHAPTER 1: INTRODUCTION Computers are currently one of the most powerful support instruments for various classes, particularly students and office workers, in their work and studies Because computers (particularly laptops-laptops) are often used, there is a strong demand for computer repair Furthermore, the necessity for gadgets that come with computers, such as music speakers, mice, headphones, USB, keyboards, and so on, emerges frequently during use in order to maximize the computer's usability Opening a business shop selling cheap computer repair services and selling computer spare parts is very feasible, with a high probability of success for young people who are passionate and knowledgeable about information technology as well as passion business enthusiast In particular, with an affordable repair price with good service and quality, it will be very attractive to customers in a time when there are too many places labeled as cheap computer repair, but customers always bear exorbitant costs Computer and laptop repair is not a new career, but it will always have a place in the contemporary technological world Damage to computers is unavoidable because they are common instruments for learning and working People will pick repair over replacement because it is more visible and costeffective Soon realizing the need of this market, our team established a web site on computer repair After a long period of active operation, with a large number of customers (mostly office workers, students, students) we have come to the decision to establish a computer repair shop and provide flexible support Laptops and PCs Planning a project is incredibly significant and crucial since it allows us to see the plan as a whole and prevent unnecessary risks Furthermore, it will assist us in managing investment phases and funds in the most efficient and precise manner possible The initiative is implemented at the school through the lecturers' teaching and practicing exercises Furthermore, we acquire information and data via the internet, which is based on our own ideas Our shop's address has been changed to Linh Trung ward, Thu Duc City, Ho 0 Chi Minh City, to make it more convenient for our customers The project's term might begin in mid-June The objectives of this project can be listed as:  Finish the project with the total cost: 66,720,000  Project will finish within: August 7th  The ingredients must be imported to the highest quality  -Provide solutions to solve possible risks 0 CHAPTER 2: WORK BREAKDOWN STRUCTURE (WBS): As Rodney Turner (1993), “The work of a project is divided and sub divided for management and control purposes” About the characteristic of a work break down structure: The Undertaking the Executives Establishment (PMI) characterizes WBS as "a deliverable-situated various leveled decay of the work to be executed by the venture group to achieve the task targets and make the expected expectations." Every WBS level addresses a new and progressively itemized meaning of work expected to finish the undertaking PMI's definition adds that a WBS structure should be developed such that each new level in the pecking order incorporates everything expected to finish its parent task This implies that each parent task component should have more than one youngster task inside it to consider the parent task component complete Collecting the knowledge about the characteristic and the factors we need to build up a WBS for group project Below is the WBS for H2 Computer store project, things we need before get it run Figure of WBS for H2 Computer service As you can see overall WBS of our group looks simple with just main 0 factors needed: capital, civid, design, tools for the computer service and customer care I will explain more clearly each factor has the important role and gather all to make the project become successfully Capital: Before implementing a specific project, it is necessary to have sure that you have a well-off budget, you don’t want to be passive while there some part delayed just because you out of budget Civid: After successfully raising capital, the next thing for us to lay the foundation for the H2 computer project is to handle legal activities such as tax code registration, business household registration, Comply with the legal regulations of the government for smooth business operations Design shop: our group decide to hire Aeros company that expert in build up a shop with the theme follow customer demand Tools: To be able to serve and care for customers in the most thoughtful way, to provide customers with the best services, the must-have indispensable tools are: screwdrivers, set screws, monitors, keyboard, mouse, some of the parts that make up the inner core of a computer and lastly the most important is a 10 million dollars hard drive containing related programs Suppliers: In addition to providing computer repair services, H2 computer also provides customers with cheap counterfeit computer products that are suitable for those with limited budget, and to ensure that they are always available products to install for customers, H2 Computer always has a variety of suppliers to be ready to bring the best services to customers Business premise: After securing the capital, legal activities, decoration units, necessary tools for repair activities and suppliers, the last step to get everything done is to find a space for H2 computer official store 0 CHAPTER 3: RESOURCES OF THE PROJECT Project team: Introduction of project team, who is project manager? Our team has members, each member clearly about their own job, Since this is a private project of members and also a group project where I start-up myself based on available skills, the group will only officially operate with members without hiring more people Đinh Sỹ Hưng (project management) Phạm Anh Khoa Bùi Thức Long Triệu Hồng Chính The responsibility of team members o Captial (Hưng, Long, Chính, Khoa) ▪ Own capital: 40m ▪ Bank loan: 10m ▪ Funds: … o Civid (Long) ▪ Legal entity (5m) ▪ Tax code (2m ▪ Business registration document (4m) o Design (Hưng) ▪ Hiring Aeros Company: 20m o Tools (Hưng) ▪ Screwdriver set: 100k ▪ Keyboard: 100k ▪ Screen: 1m ▪ Hard drive: 10m o Supplier (Hưng) ▪ Tin học ▪ Memory zone o Business premises (Long, Chính, Khoa) ▪ Finding business premises: 0 ▪ Make the deposit: 8m CHAPTER 4: SCHEDULE PLANNING 4.1 Gantt chart: Introduction to Gantt chart (theory) What is gantt chart? A Gantt diagram is a generally utilized graphical portrayal of a task plan It's a kind of bar outline showing the beginning and finish dates of a task's components like assets, arranging and conditions Understanding gantt chart The Gantt graph is the most generally involved diagram in project the executives These graphs are helpful in arranging an undertaking and characterizing the grouping of errands that require fulfillment In many occurrences, the diagram is shown as a flat bar graph Level bars of various lengths address the venture course of events, which can incorporate assignment groupings, term, and the beginning and end dates for each errand The flat bar likewise shows the amount of an errand requires fulfillment A Gantt diagram helps in planning, making due, and observing explicit errands and assets in an undertaking The graph shows the task course of events, which incorporates planned and finished work over a period The Gantt graph helps project directors in imparting project status or plans and furthermore guarantees the undertaking stays on target Estimate time for every task Task A B C D E F G Activities Duration (day) Capital 32 Own capital Bank loan 15 Funds 10 Business premise 17 Finding business 14 premise Make the deposit Civid Legal entity Tax code 55 15 10 0 Predecessor – – – A B C C H Business registration 30 C I document Design Hiring Aeros 30 30 D company Buying tools Screwdriver set keyboard Screen Hard drive Supplier Tin hoc NS Memory zone 17 1 10 14 7 J K L M N O E E E E A A Figure of H2 computer project Gantt chart 4.2 Network diagram Introduction to Network diagram (theory) An organization chart is a graphical portrayal of a task and is made out of a progression of associated bolts and boxes to depict the connection between the exercises engaged with the undertaking Boxes or hubs address the action depiction, and bolts show the relationship among the exercises 0 Figure of network diagram 0 CHAPTER COST PLANNING 5.1 Resource allocation “Human resource planning is the process of systematically reviewing human resource requirements to ensure that the organization has the right number of people with the right skills for the right needs.” by scientists R.Wayne Mondy and Robert M Noe “Human resource planning is a management process that includes the analysis of the personnel needs of an organization under changing conditions and the implementation of policies and measures to satisfy those needs…” in the reference document “Human Resource Management”– TS Nguyễn Thanh Hội, 1999 So, based on the above definitions, we understand "what is human resource planning?" Human resource planning is the process of researching, determining human resource needs, making policies and implementing programs and activities related to human resources, to ensure that the enterprise always has enough human resources with the right qualities and skills to carry out the work with high productivity, quality and efficiency, achieving the common goals set out by the enterprise In the project "Computer store (Hiring) " Đinh Sỹ Hung (Project Manager), Bùi Thức Long, Triệu Hồng Chính, Pham Anh Khoa will also participate in the project implementation In addition, there is the participation of external support people such as support 1(SP1), Support 2(SP2), Expert Law(Expert L) and Expert Technology (Expert T) who will help further with legal and technicians join hands to make the project a great success Figure of Resource allocation Working days from Monday to Friday Hourly personnel payroll, projects work from am to 11 am and pm to 0 pm 5.2 Activity-based budget Some details of costs can be presented in the following table Table of Activity based budget Activities Capital Own capital Bank loan Funds Business premise Finding business Duration (day) 32 Chính, Hưng,Khoa, Long Expert L SP1 15 10 17 Hưng 14 premise Make the deposit Civid Legal entity Tax code Business 55 15 10 registration 30 document Design Hiring Aeros 30 Resource Name Khoa 30 Cost (VND) 16,240,000 7,840,000 6,000,000 2,400,000 4,760,000 3,920,000 Expert T Long SP1 840,00 16,000,000 6,000,000 2,800,000 7,200,000 Hưng 8,400,000 8,400,000 company Buying tools 17 5,920,000 Screwdriver set Khoa 1,400,000 keyboard Chính 280,000 Screen SP2 240,000 Hard drive 10 Expert L 4,000,000 Supplier 14 3,920,000 Tin hoc NS Khoa 1,960,000 Memory zone Chính 1.960,000 Total 66,720,000 The total cost of the project is 66,720,000 VND which is the cost of resources to be paid to in-house staff and external resources 10 0 5.3 Time-phased budget Figure of Cash Flow report Cash Flow Report 12,000,000 ₫ 60,000,000 ₫ 10,000,000 ₫ 50,000,000 ₫ 8,000,000 ₫ 40,000,000 ₫ 6,000,000 ₫ 30,000,000 ₫ 4,000,000 ₫ 20,000,000 ₫ 2,000,000 ₫ 10,000,000 ₫ 0₫ 0₫ 22 22 22 22 22 22 22 22 22 20 20 20 20 20 20 20 20 20 , , , , , , , , , 19 12 26 10 24 31 17 ly st ly ly ly ly Ju ne ne ne gu Ju Ju Ju Ju u Ju Ju Ju A Cost Cumula琀椀ve Cost No matter how carefully a project is planned, there are always potential risks for the project Therefore, for the "Company Store (Hiring)" project, the group plans to forecast about 50,000,000 for risky situations such as fire and explosion, loss of goods, damage to machinery, CHAPTER 6: PROJECT CONTROL 6.1 Introduction to project control Project controls are the processes of monitoring and managing time and cost on a construction project The function covers all stages of a project from beginning to end 11 0 Strong management of project controls helps you assess whether budgets and timeframes are achievable Establishing these processes early, will allow you to set realistic targets for your project As a project continues, data and analytics can tell you whether you are on track They can warn you if you begin to steer from the plotted course This will mean you’re able to put plans in place to mitigate delays and overspends 6.2 What will be controlled? It might, at first glance, appear that the two functions cover the same or similar responsibilities However, there are some key differences between project management and project controls management Project management covers a much wider scope A project manager takes responsibility for every aspect of the project This includes people management and resources, quality, safety and a host of other processes Project controls management on the other hand focusses on two key areas: time and cost The key purpose is to keep the project on track to complete within the original budget and timescale If this is not attainable, then mitigation will keep the time and cost overruns down Time control: Tools for time control is Task manager or project manager I will reserve time slots to work on selected (important) tasks, schedule meetings, and write down everything else I have to Keep an overview of all the tasks I need done , set the priority and then monitor the progress Consider the difference between urgent and important tasks Urgent tasks are those that require your immediate attention On the other hand, important missions are those that contribute to the longterm mission, values, and goals Cost control: Cost control tool Cost Estimate: This tool is used during the startup phase During this phase, the user is responsible for assessing the financial viability of a particular project Budget: This tool is used during the planning phase In this phase, users plan 12 0 the work by looking at overall cost estimates and converting similar amounts into budgets Expense Monitoring: This is used in the implementation phase During this phase, users track their expenses to check that there isn't any kind of excess or unnecessary spending so they can keep expenses within their budget .Financial Review: This is used in the closing period During this phase, users assess whether a particular project is achieving its predefined financial goals I will take full cost control steps as it is very helpful for the store in eliminating unnecessary expenses related to a particular project With this, the store can effectively eliminate cost waste It helps users assess the financial viability of a particular project It helps the user to find out the cost estimate and accordingly design the budget for a particular project Users can use the cost control mechanism to regulate and monitor the costs incurred in a project from time to time Risk control: Introduction to risk of project Life is uncertain, and projects are unique, complex in nature, based on assumptions and done by people Projects are therefore subject to a plethora of uncertainties, i.e risks and opportunities that can affect the project and business objectives Although the activity is normally referred to as project risk management, it covers both risk and opportunity management Potential positive and negative outcomes deserve equal attention Therefore, the objectives of project risk management are to increase the probability and/or impact of opportunities and to decrease the probability and/or impact of risks, to improve the likelihood of project success Risks and opportunities represent two sides of the same coin, but with a very different impact The definitions of risks and opportunities should emphasise the differences and similarities, as follows: Risks are defined as uncertain future events or conditions that, if it occurs, could negatively influence the achievement of business, or project, objectives Opportunities are defined as uncertain future events or conditions that, if it occurs, could positively influence the achievement of business, or project, 13 0 objectives This introduction to project risk management is aligned with the PMI Global Standard for project management, namely the PMBOK Guide, 6th edition, which incorporates ANSI/PMI 99-001-2017 (PMI, 2017) Project risk management covers all the activities and processes of planning for risk management, identification and analysis of project risks, response planning and implementation, and risk monitoring on a project There are seven project risk management steps, as illustrated in Figure below Figure of Project risk management overview Step – Plan Risk Management: The involves finalising the methodology to be used for risk management on a project Details can differ from project to project; Step – Identify risks and opportunities: The process of identifying individual project risks and opportunities in a manner which makes analysis possible; Step – Perform qualitative risk analysis: The process of assessing and prioritising individual project risks and opportunities for further analysis or action, based on their probability of occurrence and potential consequences; Step – Perform quantitative risk analysis: The process of performing 14 0 numerical analysis to determine the most likely outcome of identified high priority risks and opportunities; Step – Plan risk responses: The development of risk reduction options, strategy selection, and agreement on preventive and contingency actions to reduce overall project risk exposure; Step – Implement risk responses: The process of implementing agreedupon risk response plans by the risk owner, according to the agreed upon timeline; and Step – Monitor risks: Monitoring the progress with the implementation of agreed-upon risk response plans, identifying and analysing new risks, and evaluating risk process effectiveness throughout the project Why project manager have to control risk? Unmanaged risk can lead to problems such as schedule and/or cost overruns, performance loss, or reputational loss Tapped opportunities can lead to benefits such as reduced schedule and/or costs, improved overall project performance, or enhanced Moderate and severe risks encountered by H2 computers and errors to overcome You will need to purchase and maintain your own tools and testing equipment ( moderate risk) Solution: full equipment equipment as well as regular maintenance You may need to be a business license to perform repair services ( serious risk) Solution: Immediately apply for a business license before operating the store You also may need insurance and to be bonded since you may be entering clients' homes (moderate risk) Solution : fully insured Some clients may want you to be certified to work on their systems serious risk) Solution : take a course to get a degree 15 0 When you start running your business, you always have a question that how customers always coming to the store every month (moderate risk) Solution: There are often preferential services for customers such as: discounts, promotions, free machine cleaning 16 0 CHAPTER 7: CONCLUSION The establishment of project management for the store construction plan is extremely necessary Thereby helping us closely monitor the entire process from the very beginning Most importantly, keep project execution in line with the time, cost, and risk management model Based on the support from the teachers along with the collected knowledge and information, our project of opening a computer repair shop has relatively fully systematized the project management In addition, we also analyze the status of quality during project implementation Evaluate the results achieved, the backlogs to find out the causes as well as control the risks of the project situation From there, make better change decisions to help reduce negative consequences for the project In general, the analytical methods and support tools have minimized errors when implementing the project Thereby helping us to implement our project more specifically and clearly 17 0 pm 5.2 Activity-based budget Some details of costs can be presented in the following table Table of Activity based budget Activities Capital Own capital Bank loan Funds Business premise Duration (day) 32 15 10 17 Resource Name Chính, Hưng,Khoa, Long Expert L SP1 Cost (VND) 16,240,000 7,840,000 6,000,000 2,400,000 4,760,000 Finding business 14 premise Make the deposit Civid Legal entity Tax code Business 55 15 10 registration 30 document Design Hiring Aeros 30 30 Hưng 3,920,000 Khoa Expert T Long SP1 840,00 16,000,000 6,000,000 2,800,000 7,200,000 Hưng 8,400,000 8,400,000 company Buying tools 17 5,920,000 Screwdriver set Khoa 1,400,000 keyboard Chính 280,000 Screen SP2 240,000 Hard drive 10 Expert L 4,000,000 Supplier 14 3,920,000 Tin hoc NS Khoa 1,960,000 Memory zone Chính 1.960,000 Total 66,720,000 The total cost of the project is 66,720,000 VND which is the cost of resources to be paid to in-house staff and external resources 10 0 ... between project management and project controls management Project management covers a much wider scope A project manager takes responsibility for every aspect of the project This includes people management. .. everything done is to find a space for H2 computer official store 0 CHAPTER 3: RESOURCES OF THE PROJECT Project team: Introduction of project team, who is project manager? Our team has members,... factors we need to build up a WBS for group project Below is the WBS for H2 Computer store project, things we need before get it run Figure of WBS for H2 Computer service As you can see overall WBS