Luận văn thạc sĩ UEH key factors affecting house purchase decision of customers in vietnam

UNIVERSITY OF ECONOMICS HO CHI MINH CITY International School of Business PHAN THANH SI KEY FACTORS AFFECTING HOUSE PURCHASE DECISION OF CUSTOMERS IN VIETNAM ID: 60340102 MASTER OF BUSINESS (Honours) SUPERVISOR: DINH THAI HOANG, Ph.D Ho Chi Minh City - Year 2012 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com ii ACKNOWLEGEMENTS First of all, I would like to express my deep appreciation to my supervisor, Dr Dinh Thai Hoang who instructed and helped me enthusiastically during period of the thesis I also would like to thank you all my colleagues and friends of Hoa Binh Corporation and Sacomreal for their valuable contributions to give comments and suggestion to revise the questionnaire survey I am grateful to the supervisory board for providing me with their available advices and patient supports when I need I will never forget the friendly postgraduate students for helping me during studying and doing thesis The most special thanks go to my parents, my brothers and sisters who always create the most convenient conditions for me as well as support me all time LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com iii ABSTRACT The main purpose of the study is to investigate the effecting of key factors on housing purchase decision of customers in Vietnam First, a model which is proposed based on analyzing of previous literature Then the model is tested on a pilot test which is conducted of a small real estate professional group and another group of 15 respondents, and on a larger survey of 263 samples The study finds out a strong positive relationship between top two factors, including “living space”, “distance” and customers’ housing purchase decision The three weaker positive relationship factors are “feature”, “finance” and “environment” to housing decision makers It is also found that there is no difference in decision making of customers according to different demographics consisting of gender, age, marital status, monthly income and education level Key works: real estate, purchase factors, Vietnam LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com iv TABLE OF CONTENTS ACKNOWLEGEMENTS ii ABSTRACT iii LIST OF TABLES vii LIST OF FIGURES viii ABBREVATIONS .viii CHAPTER INTRODUCTION 1.1 BACKGROUND 1.2 RESEARCH PROBLEMS & RESEARCH QUESTIONS 1.3 RESEARCH PURPOSE 1.4 SCOPE OF THE RESEARCH 1.5 RESEARCH STRUCTURES CHAPTER LITERATURE REVIEW 2.1 LITERATURE REVIEW 2.1.1 Feature 2.1.2 Living space 2.1.3 Finance 2.1.4 Distance 2.1.5 Environment 2.1.6 Purchase decision 2.1.7 Demography 2.2 CONCEPTUAL FRAMEWORK CHAPTER RESEARCH METHODOLOGY 3.1 RESEARCH PROCESS 3.2 SAMPLE SIZE 11 3.3 MEASUREMENT SCALE 11 3.3.1 Measurement scale 11 3.3.2 Pilot test 11 3.4 MAIN SURVEY 15 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com v 3.5 DATA ANALYSIS METHOD 15 3.5.1 Reliability measure 15 3.5.2 Validity measure by EFA (Exploratory Factor Analysis) 16 3.5.3 Multiple regression analysis 16 CHAPTER DATA ANALYSIS & RESULTS 18 4.1 PREPARATION DATA 18 4.1.1 Editing 18 4.1.2 Coding 18 4.2 DESCRIPTIVE DATA 21 4.3 ASSESSMENT MEASUREMENT SCALE 23 4.3.1 Cronbach’s Alpha 23 4.3.2 Exploratory Factor Analysis (EFA) 26 4.3.2.1 Assessment of data 26 4.3.2.2 Defining number of extracted factors 27 4.4 HYPOTHESES TESTING BY MULTIPLE REGRESSION 30 4.4.1 Checking assumption of Multiple Regression 30 4.4.1.1 Sample size 30 4.4.1.2 Assessment multicollinearity of independent variables 30 4.4.1.3 Normality, linearity, homoscedasticity & outliers 30 4.4.2 Evaluating the model 31 4.4.3 Evaluating the independent of variables 31 4.4.4 Checking hypotheses of model 32 4.4.5 Analysis effect of control variables by Multiple Regression 34 CHAPTER CONCLUSIONS AND IMPLICATIONS 35 5.1 RESEARCH OVERVIEW 35 5.2 RESEACH FINDINGS 35 5.3 MANAGERIAL IMPLICATIONS 36 5.4 RESEARCH LIMITATIONS & DIRECTIONS FOR FUTURE RESEARCH 37 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com vi REFERENCES 38 Appendix 1: The first draft of the questionnaire 42 Appendix 2: The English questionnaire 45 Appendix 3: The Vietnamese questionnaire 49 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com vii LIST OF TABLES Table 3.1: Main factors affecting customers’ housing purchase decision 13 Table 4.1: Codebook of questionnaire items 18 Table 4.2: Characteristics of respondents 22 Table 4.3: Cronbach’s Alpha test results 25 Table 4.4: EFA results 28 Table 4.5: Correlations among variables 29 Table 4.6: Coefficient table of MLR 32 Table 4.7: Hypotheses results 33 Table 4.8: Descriptive statistics 54 Table 4.9: Cronbach’s Alpha with full items for each constructs 54 Table 4.10: KMO and Bartlett’s test 56 Table 4.11: Total variance explained 56 Table 4.12: Correlation among variables (Partial only) 57 Table 4.13: Factor Matrix 59 Table 4.14: Factor Correlation Matrix 60 Table 4.15: Model summary 60 Table 4.16: Anova 60 Table 4.17: Casewise diagnostics 60 Table 4.18: Residuals statistics 61 Table 4.19: Cofficients of MLR including Sex_Render 63 Table 4.20: Cofficients of MLR including Marital_Render 64 Table 4.21: Cofficients of MLR including Education_Render 64 Table 4.22: Cofficients of MLR including Age_Render 64 Table 4.23: Cofficients of MLR including Career_Render 65 Table 4.24: Cofficients of MLR including Income_Render 65 LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com viii LIST OF FIGURES Figure 2.1: Conceptual framework Figure 3.1: Research process 10 Figure 4.1: Scree plot 58 Figure 4.2: Regression standardized residual 62 Figure 4.3: Normal P-P plot 62 Figure 4.4: Scatterplot 63 ABBREVATIONS EFA : Exploratory Factor Analysis GSO : Vietnam Government Statistics Office HCMC : Ho Chi Minh City Mil : Million MLR : Multiple Linear Regression UEH : University of Economic LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com CHAPTER INTRODUCTION 1.1 BACKGROUND As universal population levels continue to rise, the housing shortage in many developing countries has reached critical levels (Morel, 2001, p 1119) Real estate is one of the most important things to citizens, so “the house purchase decision of them can change their life” (Wells, 1993) The house purchase decisions are different from other business decisions due to “the innate, durable and long-term characteristics of real estate” It is a highly differentiated product with “each specific site unique and fixed in location” (Kinnard, 1968) In Vietnam, it is known as the third largest population in South East Asia and ranked the 14th largest in the world in terms of total population Its population estimated of 89 million in 2010 (GSO, 2011) The annual average growth population of Vietnam from 2000 to 2010 was approximately 1.03 million people per year or 1.2% annual growth Particularly, one of the top economic centers of Vietnam is Ho Chi Minh City which has around 7.2 million people as in April 2009, but its actual population is likely to be significantly higher because of unrecorded migration from rural areas The real estate market in Vietnam has significantly changed during from the 1990s to now and it might be seen as three times fever and declining prices in the last 20 years Up to the end of 2012, the large real estate outstanding loans and a big number of inventories created a serious crisis However, according to the Deputy Minister of Construction Nguyen Tran Nam, he emphasized that “people’s housing demand is very large and solvency is high, but the real estate market lacked of information” 1.2 RESEARCH PROBLEMS & RESEARCH QUESTIONS In general, the real estate in Vietnam has got many difficulties in making effort to satisfy customer demands According to incomplete statistics of the Ministry of Construction surveyed in 44 provinces up to August 30th, 2012, the country now LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com had 16,469 unsold apartments, in which HCMC was 10,108 unsold apartments and total number of inventories of low buildings was 4,116, in which HCMC was 1,131 ones (Anh, 2012) Therefore, the Prime Minister stressed that the solution to rescue real estate market should be included in the Resolution of the Government The main reasons of the crisis were the real estate market supply did not meet customer demands, the investors lacked of exact information of customer and real estate market conditions “There are two main fields of customer research are how customers go about making decisions and how decisions should be made In addition, “creating true value for customer and customer notion focused approach” is confirmed (Edwards & Fasolo, 2001) It is found that “customer decision making is one of the most important areas of customer behavior and it requires gathering a lot of regarding information” (Bettman et al., 1998 & Simonson et al., 2001) There have been many published academic research about customer house purchase with variety of both developed and developing countries However, “the national and cultural characteristics play a very significant role in house purchase decision, that mean finding which is applied in specific context may not extend to another context” (Opoku & Abdul-Muhmin, 2010) The real estate in Vietnam has got specific characteristics to which connected customer demands closely In recent years, researchers, domestic and foreign companies attracted to real estate field in Vietnam with a number of research works However, there has been not enough research into the way customers making decision to buy real estate as well as which major factors have got relationship with customer decision Consequently, in the term of real estate purchase decision of customers, the research questions of the thesis are raised as two following questions: LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com 51 Yếu tố Mức độ TT có quan trọng đến định mua nhà khơng? quan trọng 21 Lệ phí trước bạ mua nhà 22 Số lượng phòng tắm 23 Chất lượng xây dựng 24 Loại nhà (Nhà phố, nhà chung cư, biệt thự) 25 Số tầng nhà 26 Cảnh quang xung quanh 27 Tiếng ồn xung quanh 28 Ơ nhiễm mơi trường xung quanh 29 Khoảng cách từ nhà đến chợ 30 Khoảng cách đến trường học 31 Khoảng cách đến khu vui chơi giải trí 32 Tơi có kế hoạch để mua nhà 33 Tôi cố gắng để mua nhà 34 Tơi người quan trọng để đóng góp vào định mua nhà PHẦN II: THƠNG TIN CHUNG Xin Anh/ Chị vui lịng đánh dấu vào trống thích hợp: Nam:  Giới tính Nữ:  Tình trạng nhân Độc thân, khơng có ( ) Đã lập gia đình, có ( ) Độc thân, có ( ) Đã ly ( ) Đã lập gia đình, chưa có ( ) LUAN VAN CHAT LUONG download : add luanvanchat@agmail.com 52 Tình trạng học vấn Trung học ( ) Đại học ( ) Cao đẳng ( ) Trên đại học ( ) Tuổi ≤ 25: ( ) 26-35: ( ) 36-45: ( ) 46-55: ( ) 55: ( ) Nghề nghiệp  Công nhân  Nhân viên  Doanh nhân/ Nhà quản lý  Khác (Xin ghi rõ): …………… Thu nhập hàng tháng Anh (Chị) < triệu ( ) 15-24 triệu ( ) 5-9 triệu ( ) 25-40 triệu ( ) 10-14 triệu ( ) Trên 40 triệu ( ) Anh (Chị) mua hay dự định mua nhà với kích cỡ nhà nào? < 50 m2 ( ) 101-150 m2 ( ) 51-75 m2 ( ) >150 m2 ( ) 76-100 m2 ( ) Anh (Chị) mua hay dự định mua nhà với giá nhà khoảng nào?