Antecedents of organizational commitment and its relationship with turnover intention A study of business employees in pharmaceutical multi - national companies.pdf

MINISTRY OF EDUCATION AND TRAINING NGUYEN TAT THANH UNIVERSITY STARS" RATING SYSTEM ★ ★★★ I ĐẠI HỌC NGUYỀN TẤT THÀNH NGUYEN TAT THANH UNIVERSITY Can Hoang Nguyen Khanh ANTECEDENTS OF ORGANIZATIONAL COMMITMENT AND ITS RELATIONSHIP WITH TURNOVER INTENTION: A STUDY OF BUSINESS EMPLOYEES IN PHARMACEUTICAL MULTI-NATIONAL COMPANIES MASTER OF BUSINESS ADMINISTRATION DISSERTATION Ho Chi Minh City - December 2021 MINISTRY OF EDUCATION AND TRAINING NGUYEN TAT THANH UNIVERSITY STARS" RATING SYSTEM ★ ★★★ I ĐẠI HỌC NGUYỀN TẤT THÀNH NGUYEN TAT THANH UNIVERSITY Can Hoang Nguyen Khanh ANTECEDENTS OF ORGANIZATIONAL COMMITMENT AND ITS RELATIONSHIP WITH TURNOVER INTENTION: A STUDY OF BUSINESS EMPLOYEES IN PHARMACEUTICAL MULTI-NATIONAL COMPANIES Specialization: Business Administration Specialized code: 8340101 MASTER OF BUSINESS ADMINISTRATION DISSERTATION SCIENTIFIC ADVISOR: PHD NGUYEN XUAN NHI Ho Chi Minh City - December 2021 AD VISOR'S COMMENTS: Grading: Hochiminh City, ADVISOR PHD NGUYEN XUAN NHI A CKNO WLEDGEMENTS First of all, I want to express my appreciation to PhD Nguyen Xuan Nhi who is both my Dissertation Advisor and my lecturer providing US the necessary knowledge of research methods in business science During the period conducting and writing this dissertation, I have received his professional dedicated guidance and very supportive recommendations He not only taught US very carefully the course of research methods in class but also inspired and motivated US a lot He always supports me many useful materials and answers me every questions relating to my dissertation Secondly, I would like to thank all lecturers and professors at Business Administration Faculty, Nguyen Tat Thanh University, for providing me critical knowledge and skills during my MBA course This strong foundation has helped me a lot in finishing my dissertation I also would like to show my gratitude to all my business friends and colleagues who have responded enthusiastically to the survey Without their willingness and answers, I could not finish my own dissertation Last but not least, I would like to send my sincere gratitude to my family and my close friends who constantly support and motivate me during this challenging time ii PLA GIARISM STA TEMENT Apart from the acknowledged and cited references, I would like to declare that this dissertation is written from my own research I started my research because I have had around fifteen years working experiences in this field of pharmaceuticals business in multi-national companies My dissertation does not use ideas or other original materials from other researchers As presented in the Chapter five of this dissertation, I hope that my research results will add some specific contributions in both academic and managerial aspects My dissertation has not been before submitted to any educational and research programs or institutions I completely aware that if any writing in this dissertation contradicted to the my own above statements, I will be refused by the postgraduate MBA program at the Business Administration Faculty, Nguyen Tat Thanh University iii LIST OF ABBREVIATIONS, ACRONYMS, INITIALISMS AFF, AC Affective Commitment AMOS Analysis of Moment Structure AVE Average Variance Extracted CAGR Compound Annual Growth Rate CAR Career Development CFA Confirmatory Factor Analysis CON, cc Continuance Commitment DV Dependent Variable EFA Exploratory Factor Analysis HCP Health Care Practitioner HR Human Resource IV Independent Variable JUS Organizational Justice LEA Organizational Learning MNCs Multi-national companies NOR, NC Normative Commitment oc Organizational Commitment OCB Organizational Citizenship Behavior OCQ Organizational Commitment Questionnaire TIIS Turnover Intention Inventory Scale TUR Turnover Intention SEM Structural Equation Modelling vol Employee Voice iv LIST OF TABLES Table 2.4 Relevant researches on Organizational Commitment and Turnover Intention Table 2.5 Hypotheses Summary Table 4.3.2 Results of measuring scale reliability for concepts Table 4.3.3a Summary of information through factor analysis for independent variable Table 4.3.3b Rotated component matrix Table 4.3.3c Last factor rotation matrix Table 4.3.4a Summary of CFA analysis Table 4.3.4b General reliability parameters, extracted variance Table 4.3.4c Value of total variance extracted and the square root of the total variance extracted Table 4.3.4d Test of differential validity Table 4.3.5a Summary of SEM analysis parameters Table 4.3.5b Results of testing SEM linear structure model Table 4.3.5c Bootstrap analysis results Table 4.3.5d Results of testing research hypotheses M LIST OF FIGURES Figure 1.1a Global Medicine Spending and Growth 2009-2023 Figure 1.1b Pharmerging Markets Historic and Forecast Spending Growth by Country Figure 1.1c Top pharmaceutical companies in Vietnam market, IỌVIA update Q4 2019 Figure 1.2 Turnover rate during recent years in Pharmaceuticals MNCs, Vietnam market Figure 1.5 List of Pharmaceuticals MNCs in Pharma Group, Vietnam market Figure 1.6 Overview of different stages in Qualitative studies Figure 2.2a Three types of organizational commitment Figure 2.2b Organizational commitment & Turnover intention Figure 2.3 A Three-Component Model of Organizational Commitment (Meyer et al, 2002) Figure 2.4a Research model in Suifan research (2017) Figure 2.4b Research model in Hendri research (2019) Figure 2.5a Proposed variables (in red color) included in the research model Figure 2.5b Proposed research model Figure 4.3.4 CFA Analysis Results Figure 4.3.5 Analysis results of SEM model Figure 5.1a,b SEM analysis results APPENDICES Appendix 4.1 Questions for the in-depth interview Appendix 4.2 Focus group discussion and data process Appendix 4.3 Final questionnaire for survey Appendix 4.4 Quantitative analysis results vii ABSTRACT Purpose - The high turnover rate in pharmaceuticals multi-national companies in Vietnam market in recent years has been received attention from not only human resources departments but also other commercial managers The purpose of this research is to investigate the antecedents affecting organizational commitments and its relationship with turnover intention Design/methodology/approach - This research used a sample of sales and marketing employees (N - 357), both staff and manager roles, in twenty pharmaceuticals multi-national companies in Vietnam market Mixed methods of qualitative and quantitative are utilized Findings - Three of fifteen hypotheses are not supported which results in the fact that the employee voice does not impact on organizational commitment in general Only two normative commitment and continuance commitment have the negative impacts to turnover intention The career development and organizational justice have the biggest impact to normative commitment which also has the biggest impact to turnover intention Practical implications - The research results suggest the practical actions increasing the level of career development and organizational justice, in order to increase the level of normative commitment and to reduce the turnover intention Originality/value - The present research is among the first ones to discover the antecedents affecting organizational commitment and its relationship with turnover intention, especially in the environment of pharmaceuticals multi­ national companies in Vietnam Keywords Organizational commitment, Turnover intention, Organizational justice, Organizational learning, Employee voice, Career development Paper type The dissertation viii ... research named ? ?Antecedents of organizational commitment and its relationship with turnover intention: A study of business employees in pharmaceutical multi- national companies” Figure 1.2: Turnover. .. ORGANIZATIONAL COMMITMENT AND ITS RELATIONSHIP WITH TURNOVER INTENTION: A STUDY OF BUSINESS EMPLOYEES IN PHARMACEUTICAL MULTI- NATIONAL COMPANIES Specialization: Business Administration Specialized... staff and manager roles, in twenty pharmaceuticals multi- national companies in Vietnam market Mixed methods of qualitative and quantitative are utilized Findings - Three of fifteen hypotheses are