Keep this guide in a safe place Patients can play a major role in helping ease pressure on health services by thinking carefully about the right service to use A common mistake is to attend A&E for non emergencies, such as minor sprains, headaches and flu This accounts for up to 75% of cases Please consider the following options: • For round-the-clock health advice which includes speaking to a nurse call NHS Direct on 0845 46 47 • To find a pharmacist, go to www.nhs.uk Pharmacists also provide a wide range of diagnosis services, advice and treatment For more information on pharmacist please see page • To find your local GP surgery, go to www.nhs.uk or call the Patient Advice and Liaison Service (PALS) on 0800 0926 995 For out of hours GP assistance please ring your practice and a message will advise you of the local services to access Alternatively you can call 0845 075 0497 directly • For minor injuries and illness (sprains, splinters and non serious wounds) and health advice, please visit your GP, pharmacist, local walk-in centre or urgent care service – Loxford Polyclinic Walk-in Service 417 Ilford Lane, Ilford, Essex, IG1 2SN, 020 8822 3700, 8am to 8pm, days per week – Whipps Cross University Hospital Urgent Care Service Whipps Cross Road, Leytonstone, E11 1NR, 020 8539 5522 – King George Hospital Urgent Care Service Barley Lane, Goodmayes, IG3 8YD, 0845 130 4204 or 020 8983 8000 – Queen’s Hospital Urgent Care Service Rom Valley Road, Romford, RM7 0AG, 020 8911 1130 • For life threatening conditions please call 999, or visit your local A&E King George Hospital, Barley Lane, Goodmayes, IG3 8YD, 0845 130 4204 or 020 8983 8000 Whipps Cross University Hospital, Whipps Cross Road, Leytonstone, E11 1NR, 020 8539 5522 Queen’s Hospital, Rom Valley Road, Romford, RM7 0AG, 01708 435 000 Make sure you are registered with a GP If you aren’t registered with a GP you can go into your nearest surgery with your NHS registration card and ask to become a patient For out of hours GP assistance please ring your practice and a message will advise you of the local services to access Alternately you can call 0845 075 0497 directly If you haven't visited a GP for a while you might be surprised at what's on offer Here's what you can expect from GP practices in Redbridge Pharmacists are also able to provide treatment to patients with minor conditions Patients may wish to consult a pharmacist for minor ailments (see page 7) as an alternative to seeing a GP This service is free for those who not pay for prescriptions • Same day appointments for urgent needs only • Appointments within 48 hours • Advance booking for appointments up to two weeks in advance Call our PALS service on 0800 0926 995 if you don't get this service or want to find out more about registering with a doctor To find a GP in your local area please see opposite You may also be interested to know that many GP practices offer over the phone consultations and more convenient hours for you with many open early mornings, later in the evening and even on a Saturday You can also ring NHS direct on 0845 46 47 and ask to speak to a nurse who will provide advice over the telephone F Female Cranbrook Polysystem Balfour Road Surgery F 92 Balfour Road, Ilford IG1 4JE 020 8478 0209 Cranbrook Surgery 465 Cranbrook Road Ilford, IG2 6EW 020 8554 7111 Fullwell Cross Medical Centre F Tomswood Hill, Barkingside IG6 2HG 08444 127231 Chadwell Heath Surgery F 72 Chadwell Heath Lane Chadwell Heath, RM6 4AF 08444 773733 Hainault Surgery 34 New North Road, Hainault, IG6 2XG 020 8501 3431 Goodmayes Medical Centre F Eastwood Road, Ilford, IG3 8XB 020 8590 1169 Heathcote Primary Care F Gants Hill Medical Centre 63/65 Ethelbert Gardens Ilford, IG2 6UW 020 8550 3740 Centre Heathcote Avenue, Clayhall IG5 0QS 020 8550 6362 Granville Medical Centre F Granville Road, Ilford, IG1 0JY 020 8270 0401 The Forest Edge Practice F Hainault Health Centre Manford Way, IG7 4DF 020 8500 9938 St Clements Surgery 38 Bathurst Road, Ilford, IG1 4LA 020 8554 1371 The Courtland Surgery 62 Courtland Avenue, Ilford IG1 3DP 020 8554 2700 The Drive Surgery F 68 The Drive, Ilford, IG1 3HZ 020 8554 3014 The Garden Surgery 321 The Drive, Redbridge IG1 3PW 020 8554 4211 The Redbridge Surgery F 49 Windermere Gardens Redbridge, IG4 5BZ 08444 997067 The Fullwell Avenue Surgery 272 Fullwell Avenue Ilford, IG5 0SB 020 8550 9988 The Willows Practice F Hainault Health Centre Manford Way, IG7 4DF 08444 778742 Loxford Polysystem Ilford Lane Surgery 163-165 Ilford Lane Ilford, IG1 2RS 020 8478 1366 Ilford Medical Centre F 61 Cleveland Road, Ilford IG1 1EE 020 8514 7761 York Road Surgery F 55 York Road, Ilford, IG1 3AF 020 8514 0906 Mathukia’s Surgery F 281 Ilford Lane Ilford IG1 2SF 020 8553 9577 Fairlop Polysystem Oak Tree Medical Practice F 273-275 Green Lane Seven Kings, IG3 9TJ 020 8599 3474 Barkingside Medical Centre F 700 Cranbrook Road Barkingside, IG6 1HP 020 8551 2341 Eastern Avenue Medical F Centre 167 Eastern Avenue, Ilford IG4 5AW 020 8550 4532 Fencepiece Road Medical F Centre 83 Fencepiece Road Hainault, IG6 2NB 020 8500 3526 The Practice F Loxford Polyclinic 417 Ilford Lane, Ilford, IG1 2PF 020 8822 3800 Seven Kings Polysystem Castleton Road Health F Centre 19 Castleton Road Goodmayes, IG3 9QW 020 8599 9951 Goodmayes Medical Practice F 595 Green Lane, Goodmayes IG3 9RN 020 8590 6600 Grove Surgery 200-202 Chadwell Heath Lane Chadwell Heath, RM6 4YU 020 8548 7520 Newbury Group Practice F Newbury Park Health Centre 40 Perrymans Farm Road, IG2 7LE 020 8554 1094 Paul’s Surgery Seven Kings Health Centre Salisbury Road, IG3 8BG 020 8597 0924 Seven Kings Practice F Seven Kings Health Centre Salisbury Road, IG3 8BG 020 8590 1320 Spearpoint Surgery F Spearpoint Gardens Aldborough Road North IG2 7SX 020 8590 3048 The Doctors House F 40 Cameron Road Seven Kings, IG3 8LF 08444 773582 The Palms Medical Centre F 97-101 Netley Road Newbury Park, IG2 7NW 08444 778730 Wanstead Polysystem Glebelands Practice F Glebelands Avenue South Woodford, E18 2AB 020 8989 6272 Roding Lane Surgery Roding Lane North Woodford Bridge, IG8 8NR 020 8559 0280 Rydal F 375 High Road Woodford Green, IG8 9QJ 020 8504 0532 Southdene Surgery F George Lane South Woodford, E18 1BD 020 8530 3731 The Broadway Surgery F Broadway Gardens Monkhams Avenue, IG8 0HF 08444 778721 The Elmhurst Practice F The Health Centre 114 High Road, E18 2QS 020 8491 3310 The Evergreen Practice F 26 High Street Wanstead, E11 2AQ 020 8989 0407 The Shrubberies Medical F Centre 12 The Shrubberies South Woodford, E18 1BN 020 8530 4108 The Siddique Practice The Health Centre 114 High Road, E18 2QS 020 8491 3303 Wanstead Place Surgery F 45 Wanstead Place Wanstead, E11 2SW 020 8989 1968 Aldersbrook Medical Centre F 65 Aldersbrook Road Manor Park, E12 5DL 020 8518 8080 Clayhall Clinic F 14 Clayhall Avenue, Clayhall IG5 0LG 08454 080172 Ferndale Surgery F 76 Snakes Lane East Woodford Green, IG8 7QQ 020 8505 1603 For a full list of doctors at each practice please visit www.nhs.uk Did you know that pharmacist skills extend beyond dispensing to include diagnosis and treatment of minor ailments The Minor Ailments initiative reflects the growing role pharmacies play in local healthcare offering a drop-in service where patients can be seen and treated on-the-spot “It’s all about convenience,”says 33 year-old Shamsul who manages the in-house pharmacy at Loxford Polyclinic, south Ilford Pharmacists are qualified to treat more than 20 conditions including colds, fevers, sprains, indigestion, hay fever and diarrhoea In instances where a pharmacist feels a patient should see their GP they send the diagnosis form onto the relevant GP so they can quickly re-examine the patient Forty of the local pharmacies in Redbridge now offer a minor ailments service Pharmacies offer a Minor Ailments service which could save you a trip to the GP Pharmacists are qualified to diagnose and treat more than 25 conditions You don’t need to make a prior appointment and can usually see someone quickly The service is free and all you need is your medical card to be treated Here is a list of the conditions: – athlete’s foot – bruise and back pain – cold sore – conjunctivitis – constipation – contact dermatitis – cystisis – diarrhoea – eczema – fever – hayfever – headlice – heartburn – high temperature – indigestion – insect bites and stings – mouth ulcers – nasal congestion – oral thrush – scabies – sprain – strain – threadworm – viral upper respiratory tract infection National Co-Op Chemists 109 Fencepiece Road Beehive Pharmacy Barkingside, IG6 2LD Beehive Lane, Gants Hill, IG1 3RD 020 8500 6304 020 8554 3560 Cranbrook Polysystem Pelton Chemist 90 Belgrave Road, Ilford, IG1 3AL 020 8554 5348 Rohpharm Ltd 149 Cranbrook Road, Ilford IG1 4PU 020 8514 3254 Roding Pharmacy 214 Redbridge Lane East Redbridge, Ilford, IG4 5BQ 020 8551 3741 Sheldons 367 Eastern Avenue Gants Hill, Ilford, IG2 6NE 020 8550 3569 020 8472 2118 Superdrug 50 Cranbrook Road, Ilford, IG1 4NF Teekay - Day Lewis Chemists 020 8553 5380 1-3 Beattyville Gardens Barkingside, Ilford, IG6 1JN 020 8550 3606 Fairlop Polysystem Boots The Chemists 39 High Street, Barkingside IG6 5AD 020 8550 2743 Boots The Chemists 169 Manford Way, Chigwell IG7 4DN 020 8500 4570 Borno Chemists Ltd 15 Broadway Market, Fencepiece Road, Barkingside IG6 2JR 020 8500 6714 J R Richards Chemist 11 Redbridge Lane East Redbridge, Ilford, IG4 5ET 020 8550 9003 Lloyds Pharmacy 155 Manford Way, Chigwell IG7 4DN 020 8500 4929 Lloyds Pharmacy 208 New North Road, Hainault Ilford, IG6 BS 020 8500 2099 Munro (Longwood Pharmacy) 162-166 Longwood Gardens Clayhall, Barkingside, IG5 0EW 020 8550 0895 Munro Pharmacy (Golds) 24 Sevenways Parade, Gants Hill Ilford, IG2 6JX 020 8550 1050 National Co-Op Chemists 115 High Street, Barkingside IG6 2AJ 020 8550 5816 Tesco Stores 796 Cranbrook Road Barkingside, IG6 2HY 020 8218 7849 Loxford Polysystem Boots The Chemists 117-119 High Road, Ilford IG1 1DE 020 8553 0607 Boots The Chemists 177-185 High Road, Ilford IG1 1DG 020 8553 2116 Britannia Pharmacy 414-416 Green Lane Seven Kings, Ilford, IG3 9JX 020 8590 6477 Britannia Pharmacy 223 Ilford Lane, Ilford IG1 2RZ 020 8478 1756 Britannia Pharmacy 417 Ilford Lane, Ilford IG1 2SN 020 8478 4347 Britannia Pharmacy 53 Green Lane, Ilford, IG1 IXG 020 8478 0484 Hitchem Dispensing Chemist 84 Albert Road, Ilford IG1 1HW 020 8478 1030 P & S Chemists 111 Ilford Lane, Ilford, IG1 2RJ 020 8478 6108 Woodlands Pharmacy 119 Hampton Road, Ilford IG1 1PR 020 8478 0261 Seven Kings Polysystem Allans Pharmacy 1207 High Road, Chadwell Heath, RM6 4DL 020 8598 8815 Borno Chemists Ltd 69 Perrymans Farm Road Newbury Park, Ilford, IG2 7LT 020 8554 3428 Britannia Pharmacy 23 Horns Road, Ilford, IG2 6BN 020 8554 1313 Britannia Pharmacy 265 Aldborough Road South Seven Kings, Ilford, IG3 8JB 020 8590 2353 Cordeve Ltd Dispensing Chemists 70 Chadwell Heath Lane Chadwell Heath, RM6 4NP 020 8590 6804 Eden Pharmacy 79-85 Goodmayes Road Goodmayes, Ilford, IG3 9UB 020 8597 3477 Lloyds Pharmacy Brooks Parade, Green Lane Ilford, IG3 9RT 020 8599 2495 Pharmaram 600 High Road, Seven Kings IG3 8BS 020 8599 4436 Wanstead Polysystem Boots The Chemists 59-61 High Street, Wanstead, E11 2AE 020 8989 0511 Boots The Chemists 172 George Lane South Woodford, E18 1AY 020 8989 2274 Bridge Pharmacy 696 - 702 Chigwell Road Woodford Green, IG8 8AL 020 8504 2307 Chrystalls 12 The Broadway, Woodford Green IG8 0HL 020 8504 0128 Churchfield Pharmacy 211 High Road South Woodford, E18 2PB 020 8504 0563 Daniels Pharmacy 133 George Lane South Woodford, E18 1AN 020 8989 0390 Lloyds Pharmacy 429-431 High Road Woodford Green, IG8 0XE 020 8504 4049 Mayors Chemists 113-115 Snakes Lane West Woodford Green, IG8 0DY 020 8505 4259 National Co-Op Chemists Jubilee Parade, Snakes Lane East Woodford Green, IG8 7QF 020 8504 0121 N L Wade Ltd (Day Lewis Chemist) Claybury Broadway, Ilford, IG5 0LQ 020 8550 3669 Sainsbury’s King George Avenue Newbury Park, IG2 7SH 020 8550 5189 Ocean Healthcare 12 High Road South Woodford, E18 2QL 020 8989 5960 Tesco In-Store Pharmacy 822 High Road Chadwell Heath, RM6 4HY 020 8210 1449 S.V Pharmacies 19 Electric Parade, George Lane South Woodford, E18 2LY 020 8989 3353 Wellchem 641 High Road, Seven Kings Ilford, IG3 8RA 020 8590 1624 Tesco Stores Southend Road, Woodford Green, IG8 8GE 020 8273 7547/9 Zadams Chemist 841 High Road, Goodmayes Ilford,IG3 8TG 020 8599 3150 Wanstead Pharmacy 75-77 High Street Wanstead, E11 2BB 020 8989 0597 PALS provides free, informal, confidential help and advice for patients, carers and their families PALS are there to listen and respond to any concerns, suggestions or queries you have about your local NHS service They can sort out problems quickly on your behalf in an informal and friendly manner They will also use your feedback to improve NHS Redbridge services As well as dealing with any difficulties you may be having with regard to local NHS services, PALS also offer information and advice on NHS services ranging from anything about GPs and dentists lists, to more serious health concerns You can call PALS on 0800 0926 995 (freephone) Or alternatively email them at pals@redbridge.nhs.uk Important numbers for you to keep GP Walk-In Centres and Urgent Care Centres If you need to see at GP outside normal working hours, ring your GP practice and a message will advise you of what to If you feel unwell you can also speak to a nurse via NHS Direct on 0845 4647 or visit www.nhs.uk This is a 24/7 service If you have suffered an injury or ailment which needs medical attention go to: Dentist Need to see a dentist outside normal working hours? The Royal London Hospital, Whitechapel, offers early morning and evening appointments on 020 7377 7151 for emergencies only Pharmacies (Late Night) Sainsbury’s Tel: 020 8551 6333 King George Avenue, Newbury Park Monday to Friday 7am to 10pm Saturday 7am to 10pm and Sunday 10am to 4pm Munroes Tel: 020 8550 1050 24 Sevenways Parade, Gants Hill, IG2 6JX Monday to Saturday 9am to 10pm Sunday and bank holidays 9.30am to 10pm Ocean Tel: 020 8989 5960 12 High Road, South Woodford, E18 2QL Monday to Saturday 7.30am to 10pm and Sunday 9am to 10pm King George Hospital Urgent Care Service Barley Lane, Goodmayes, IG3 8YB Tel: 0845 130 4204 or 020 8983 8000 Whipps Cross University Hospital Urgent Care Service Whipps Cross Road, Leytonstone, E11 1NR Tel: 020 8539 5522 Loxford Polyclinic Walk-in Service Ilford Lane, IG1 2SN, 8am to 8pm, days per week Tel: 020 8822 3700 Please not go to A&E unless it is a life threatening condition The centres listed above will be able to treat most problems For life threatening conditions please dial 999, or visit your local A&E Hospitals King George Hospital, Barley Lane, Goodmayes, IG3 8YD Tel: 0845 130 4204 or 020 8983 8000 www.bhrhospitals.nhs.uk Whipps Cross Hospital, Whipps Cross Road Leytonstone, E11 1NR Tel: 020 8539 5522 www.whippsx.nhs.uk Queen’s Hospital, Rom Valley Road, Romford, RM7 0AG Tel: 01708 435 000 www.bhrhospitals.nhs.uk