university-of-vermont-returns-of-ems-along-an-even

THE UNIVERSITY OF VERMONT: RETURNS OF EMS ALONG AN EVENT LIFECYCLE Heather Cochran The University of Vermont Conference and Event Services Assistant Director for Scheduling & Production October 27, 2015 It All Starts With Training! Virtual EMS – What It Has Done For Us • Gives Event Planners ownership • Eliminates Double Booking of Space • Reduced amount of time on phone by at least 50% • Better Customer Service – Information at Planners fingertips Virtual EMS – The Process Process Templates Use Them! Policy Education Communication Risk Management – Capture Event Risk Event Details Calendar – Custom Integration Catering • Increased Visibility • One Stop Shop Management of “Other” Campus Policies & Processes • External Caterers • Catering Waiver Requests The Dashboard Service Providers 10 The Workflow Process 11 12 Managed Services – Managing Staffing 13 Top Overall Returns 14 • Better Customer Service • Reduced Service Recovery • Increased Service Efficiency • Increased Management of Resources • Increased Revenue Future Growth – The Work is Never Done! 15 • Expanded Billing Interface to Include Catering • Interface with FAMIS – Work Orders • Exploring Interfaces with CollegiateLink, Athletics Lighting System • Transportation & Parking – Management of Permits, Staff & Lots • EMS for Outlook • Master Calendar THE UNIVERSITY OF VERMONT: RETURNS OF EMS ALONG AN EVENT LIFECYCLE Heather Cochran The University of Vermont Conference and Event Services Assistant Director for Scheduling & Production • Complete the session feedback survey in the EMS Live! 2015 mobile app to increase your prize winning chances! • • Email: hcochran@uvm.edu Phone: 802-656-5664