complete-registration-pack-with-new-footers-jan-2021

1 Registration Pack: Welcome Letter Dear New Patient, Please find enclosed everything you should need for registering at our practice • • • • • Registration Form – You MUST have your NHS number to enable us to register you My Health Online Registration – This will allow you to order repeat medications online New Patient Health Questionnaire – Please bring this with your completed registration form A list of acceptable Identification & Address Verification – We need these as confirmation of your details Practice Leaflet – An introduction to our practice This should tell you everything you need to know about our practice When returning the completed forms to reception, please arrange a New Patient appointment with the Health Care Assistant If you are on repeat medication you MUST provide a patient summary for us to add your medication Please note: We ask all new patients to supply a patient summary from your previous surgery detailing medication, allergies & past medical history We kindly ask that you are supplied with months supply of your medication from your previous surgery before registering Many Thanks Acceptable Identification Documents for Registration at the Practice Please provide two forms of ID one with your name and one showing your permanent address Please provide a copy of your repeat medication Name Identification Address Identification • Current signed full passport • Recent utility bill • Current UK driving licence • Local Authority tax bill for current year • Blue disabled drivers pass • • Current benefits or State Pension notification letter confirming rights to benefits for the current period Credit/Store card statement (but if produced/ printed from internet requires letter from account manager to validate address) • Mortgage Statement • Local Council rent card • Tenancy agreement • Current HMRC tax notification eg PAYE coding, statement of account (P45’s & P60’s are not official HMRC documents) • Shotgun or Firearms Certificate • • Travel documents issued to foreign nationals granted permission to remain in the UK Solicitors letter confirming recent purchase of your property • A letter from your bank manager confirming your residential address to be validate and correct to support any internet produced /printed bank statements that may be produced • Current EU/EEA driving licence • Residence permit issued by the Home Office to EU nationals • EU/EEA member state identity card Under 16’s Children under the age of 16 whose Parent/ Guardian is registered with the practice/ registering at the same time will need to provide either: • Original Birth Certificate or a certified copy • Passport If you are unable to provide any of the above documents please speak to a member of the reception team who will be able to discuss alternative documents New Patient Registration To ensure the process of registering with us goes as smoothly as possible, could we please ask that you get at least month’s supply of your repeat medication & a patient leavers report from your current surgery A patient leavers report MUST be provided as part of the registration process This can either be handed in with your registration form or emailed to Natasha.Dimonaco@wales.nhs.uk It is your right under the access to records to request this information, but if your current surgery requires written confirmation from us before they can release this information, please ask them to email Natasha.Dimonaco@wales.nhs.uk Please complete the below to inform us how you have provided the patient leavers report & return this with your registration forms Many thanks Name:…………………………………………………………………………………………………………………………………………………………… Handed in with registration forms Emailed by current surgery Current surgery Email address:……………………………………………………………………………………………………………………… Staff use only Received by:…………………………………………………………………………………………………………………………… Date:……………………………………………………………………………………………………………………………………… Tywyn Health Centre Request for a My Health Online Account My Health Online is a new online service for repeat prescription ordering, brought to you from NHS Wales My Health Online offers patients the convenience of ordering repeat prescriptions using the internet If you wish to register to use My Health Online please fill in the boxes below You may send the completed form back to us by email, post, or drop into the Health Centre To protect patient confidentiality when you next visit us please provide identification, preferably photo ID (e.g driving licence or passport) You will only have to this once Please Note: Each patient will need a different email address You cannot use the same email address as your partner or another member of your family Request for a My Health Online Account Please set up a My Health Online Account and issue me with a letter containing my account details Full Name Date of Birth Address Phone Number Email : Signature Date: The following sections to be completed by practice staff Practice Checklist The following checks should be completed before a patient can receive access to My Health Online Patient’s identity verified by document Details of documents checked and added to the GP system ………………………………………………………………………………………………………… Patient’s name and date of birth checked on this form and updated on the clinical system (if necessary) Registration process and next steps to registration explained Patient Guide and Frequently Asked Questions provided to patient Advise patients to register their online account over the next 24 – 48 hours NEW PATIENT HEALTH QUESTIONNAIRE To the patient Please complete this questionnaire as fully as possible This information will help the nurse to make an initial assessment of your health which will help in your future treatment Have you been registered with the practice before? NAME: DATE OF BIRTH ADDRESS: HOME TELEPHONE NO: MOBILE PHONE: OCCUPATION: PREFERED LANGUAGE : ARMY VETERAN : Tetanus jab in the last 10 years ? Yes / No Have you had any major operation? Are you on repeat medication? Yes / No MEDICATION – If you are on any repeat medication please ensure you provide us with a patient summary ALLERGIES Please list any allergies: SMOKING Do you smoke? Yes / No If yes, how many per day? If you smoke, how old were you when you started? EX SMOKERS If you used to smoke, how old were you when you stopped? If you used to smoke, how many did you smoke per day? PASSIVE SMOKING Are you exposed to smoke at work? Yes / No At home? Yes / No ALCOHOL How many units of alcohol you drink each week? (1 unit = half a pint of beer, glass of wine, or a pub measure of spirits) DIET Do you have a special diet? Yes / No If so, please detail EXERCISE How many minutes you exercise for at a time? How many times per week? FAMILY HISTORY Do you have or is there any of the following in your family (father, mother, brother, sister) before the age of 65? Heart disease (heart attacks, angina) Yes / No Which family member Stroke? Yes / No Which family member Cancer? Yes / No Which family member Site of cancer Asthma? Yes / No Which family member Diabetes? Yes / No Which family member High BP? Yes / No Which family member Glaucoma? Yes / No Which family member Other? Yes / No Which family member CARERS Are you a carer? (Are you responsible for the care of another person?) Yes / No If yes please give details PATIENTS WITH DISABILITIES Do you have any disabilities? If you need help when accessing the building please let us know before your arrival and we will assist in anyway we can ALL PATIENTS Is there any situation/condition/issue that you would like to inform the practice about? LADIES ONLY Do you use contraception? Yes / No If so which one What was the date of your last smear? Nurse only BP Height Weight Date: PATIENT ETHNIC ORIGIN QUESTIONNIARE This questionnaire follows the recommendations of the Commission for Racial Equality and complies with the Race Relations Act 10 Please indicate your ethnic origin This is not compulsory, but may help with your healthcare, as some health problems are more common in specific communities, and knowing your origins may help with the early identification of some of these conditions Choose ONE section from A to E, and then tick one box to indicate your background Name: Date of birth: A White British Irish Any other white background please write below: B Mixed White and black Caribbean White and Black African White and Asian Any other Mixed background please write below: C Asian or Asian British Indian Pakistani Bangladeshi Any other Asian background please write below: D Black or Black British Caribbean African Any other white background please write below: E Chinese or other ethnic group Chinese Any other please write below: Patient Rights and Responsibilities Undertaking 12 Dr M Flannery & Dr T Windsor-Lewis Website: www.tywynhealthcentre.org Telephone: 03000 843200 Health Centre Opening Times Monday – Friday 08:00 to 18:30 13 Please be aware from 12:30 – 13:45pm a telephone message is left giving details of how to get hold of a Doctor or Receptionist, urgent enquiries Clinic Times Monday – Tuesday – Wednesday – Thursday – 08:30 to 11.10 and 15.00 to 17.10 08:30 to 11.10 and 15.00 to 17.10 08:30 to 11.10 and 15.00 to 17.10 08.30 to 11.10 and 15.00 to 17.10 Friday 08:30 to 11.10 and 15.00 to 17.10 – There is on only one doctor on call on a Wednesday afternoon These appointments are strictly for emergencies only Disabled Access: Tywyn Health Centre is accessible to all patients You are able to get to us by either using the lift which is located on ground floor car park entrance, or by using the entrance at Tywyn Cottage Hospital The Doctors 14 Dr M Flannery BA (Hons) 1983; BMBCh (Oxford 1986) MRCGP, DFSRH trained at the University of Oxford Dr Flannery is a GP trainer and his special interests include respiratory medicine and palliative care Dr Flannery performs minor cryotherapy and joint injections Dr Faye Stockton MBChB (Hons) (Manchester 2009), MRCGP, trained in North Staffordshire and Liverpool before moving to Wales to train as a General Practitioner She works as a GP trainer and Programme Director for the Aberystwyth Vocational Training Scheme Dr Tom Windsor-Lewis MBChB BSc (hons) PGCMedEd Dr (Tom) Windsor-Lewis studied medicine at Warwick Medical School and spent his early junior doctor years working mainly in the acute sector at University Hospital Coventry & Warwickshire and South Warwick General Hospital He trained as a general practitioner in Aberystwyth, joining the practice as a partner in February 2018 He was awarded a postgraduate certificate in medical education in 2014 and has examined medical students at finals and intermediate levels since 2013 His interests lay in pre-hospital care (BASICS), motorsport medicine, remote & rural general practice and undergraduate education He acts as the practice cluster lead and joint undergraduate lead tutor alongside Dr Taylor The Nurses Sr Gwawr Flannery, Senior Nurse Practitioner – RGN/RM DIP, BSc (Hons), SPA Sister Gwawr specialises in Triage, Minor Illness, Respiratory diseases Sister Gwawr can assist with many conditions in her minor illness clinic and is qualified to issue prescriptions When consulting with Gwawr she is able to liaise with the Doctor if she feels it is necessary Sr Carole Carroll, Practice Nurse, RGN, Dip BSc Hons Sister Carole specialises in treating general treatment room aliments including wound care, smoking cessation, and contraceptive review She now offers advice on the management of diabetes Nurse Bethan James, RGN 15 Bethan specialises in Triage and Minor Illness, and helps assist the GPs with home visits When consulting with Bethan she is able to liaise with the Doctor if she feels it is necessary She is currently studying to become a prescriber Sr Susie Davies, RGN, BSc (Hons) Sister Davies specialises in Triage, Minor Illness and general treatment room ailments Susie also offers advice on the management of diabetes Brenda Jones, Health Care Assistant Brenda has a special interest in BP monitoring, ECG and general medication review to update your prescription Susan Wright, Phlebotomist Susan takes blood samples and blood pressures Management Beverley Williams - Practice Manager, BA (Hons), Chartered MCIPD Administration Annie French-Shaw - Operational Manager Lauren Dunn - Practice Administrator & Trainer, Cert RBCB Mandy Owen - Administrator Lisa Gardner - Research & Development Officer, BSc (Hons) Natasha Dimonaco - Records Clerk Dispensary Team Rebekah Hickman - Dispensary Supervisor, BSc (Hons) Gaynor Weir - Dispensing Assistant 16 Renee Barr - Dispensing Assistant Jo Lloyd - Dispensary delivery driver Reception Sarah Roberts - Reception Manager Sian Jones - Receptionist Delyth Jones - Receptionist Sarah Williams - Receptionist Other Health Centre Users & Primary Health Care Team Gaynor Jarvis - Clinical Specialist Physiotherapist MCSP SRP MSc Gaynor manages most musculo-skeletal problems with advice, exercises, investigations, steroid injections, medication and onwards specialist referral Counsellor Geoffrey M Hooper - MBE, MA, MBACP (Accred.) UKRCP Reg Ind Counsellor / Psychotherapist Hope Marshall - Primary Care Mental Health Worker Eryl Gilliland - Chiropodist BSc (Hons) DPodM MChS Cert HSM Nia Ellis-Brown - Health Visitor RGN Paeds BSc Hons Fiona Jones Tracey Hammond - RGN, DN BSc (Hons) Community Sister, - HCA Community Health Care Assistant Liz Kinsman Jackie Horton - Hospice at Home Nurse - Hospice at Home Nurse Nasima Valli - Prescribing Pharmacist Appointment System We have up to different types of appointments each day 17 Triage Appointments: All requests for appointments are to be triaged by the nurses, you will receive a telephone call from the Triage nurse to assess the patient’s symptoms further If our triage nurse decides you require an appointment or home visit you will be provided with details of your appointment during the telephone call On the day appointments are for urgent must-be-seen conditions Each doctor has a certain amount of these appointments each day These appointments are allocated by our Triage nurses from 8.30am onwards on the day Please telephone for these appointments Emergency appointments with the Doctor on-call that day These will be arranged via the Triage Nurse Daily GP routine appointments These appointments allow you to see the doctor of your choice for routine conditions, or if your doctor has recommended that you see him/her Routine appointments may be made from two to up to four weeks in advance We recommend you arrange a routine appointment if you are over the age of 75 or haven’t seen a doctor in over years Daily minor illness appointments with Sr Gwawr, Sr Susie or nurse Bethan who treat minor illness Daily appointments are also available with our practice nurses Daily appointments with our Health Care Assistant for BP and ECG monitoring, and your general medication review These can be booked via the contact form on our website www.tywynhealthcentre.org Daily appointments with our Phlebotomist, for blood tests and monitoring INR’s These can be booked via the contact form on our website www.tywynhealthcentre.org Home visits are available on request These will be arranged via our Triage Nurse and are only available for house bound patients The Practice is unable to assist in transport arrangements If you think you need a home visit please telephone before 10am The doctors have asked our receptions to gather from patients a brief description of the medical issue to ensure that they are triaged quickly and effectively and are seen by the most appropriate clinician Please note it takes a Doctor at least four times longer to see you at home than in the Surgery The Community Nurse can also visit you 18 Out of Hours This service runs from 6.30pm to 8.30am Monday to Friday and all day at weekends and bank holidays After 6:30 pm, at weekends and bank holidays our answering machine will give you the out of hours number: 0300 123 55 66 This service is commissioned by the Betsi Cadwaladr University Health Board Emergencies It is important that in extreme emergencies [e.g severe chest pain, severe shortness of breath, collapse] you dial 999 for an ambulance You can contact a Doctor at any time in an emergency During surgery hours please ring – 03000 843200 After 6.30pm and before 8.00am please call the Out of Hours telephone number - 0300 123 55 66 Registering at the Practice Our catchment area is the Tywyn area, extending to Llwyngwril to the north, Abergynolwyn to the east and Aberdovey to south If you have a postcode starting with SY we are unable to register you as you are in a different health board area To register: Please download and print out a registration pack from our website www.tywynhealthcentre.org or visit our reception and complete a registration pack You will need to bring two forms of identification, your NHS number and a patient summary from your previous GP surgery The patient summary will need to list your medication, allergies and past medical history Once we have all this information you will be provided with a New Patient Questionnaire and a new patient appointment will be made to see our Health Care Assistant Please note: You will need to ask for at least one month’s supply of your repeat medication & a patient leavers report from your current surgery A patient leavers report MUST be provided as part of the registration process This can either be handed in with your registration form or emailed to Lauren.Dunn@wales.nhs.uk 19 It is your right under the access to records to request this information, but if your current surgery requires written confirmation from us before they can release this information, please ask them to email Lauren.Dunn@wales.nhs.uk My Health Online My Health Online is an online system which allows patients to order their prescriptions online and also arrange appointments online Please sign up to this service on registering at the Practice If you are already registered at Tywyn Health Centre please ask reception to sign you up to the service or you can download a MHOL registration form from our website www.tywynhealthcentre.org You can then print it out, complete your details and post it back to the Health Centre at the address on this leaflet You will receive confirmation of your MHOL registration and instructions on how you can set up your login and password via the post Medical Students Each year medical students are invited from Cardiff University to come and train at Tywyn Health Centre During this time the medical students are required to sit, observe and sometimes assess patients This is an excellent learning experience for them As a patient you will be asked before your appointment if you are happy for the medical student to be present If you are unhappy with this, please say The doctor/nurse will be fully supportive of your decision Sick Notes First Week For the first week of sickness you not need a sick note from your doctor You can certify your sickness using a form, called ‘SC2’ available from your employer / benefits agency / government website 20 After the First Week You will need a sick note from your doctor Sick notes can now be requested online via the contact form on our website: www.tywynhealthcentre.org Private Sick Notes Unfortunately some employers insist on a sick note from a doctor even if you have been off work for less than week Providing a sick-note under these circumstances is not a legal requirement, and is not provided for by the NHS Providing these notes takes your doctor away from providing valuable NHS services and as a result we have to charge for issuing private sick notes MED3s If you have received care under a hospital consultant, it is the hospital team’s responsibility to issue you with a MED3 sick note, as they are in the best position to assess how long you will need your sick note for You should request this from your hospital team before you leave hospital, as this is sometimes difficult to obtain later Your GP may be unable to provide you with a sick note for the length of time you need to be off work if you come to the GP Surgery for your sick note following hospital admission Non NHS Work – PRIVATE WORK Certain types of medical work are classed as private, i.e they are not covered by the NHS and will therefore incur a cost to the patient Examples of private services include medical examinations e.g HGV and Public Service Vehicle licenses, Medical Certificates, certification of documents, Holiday insurance forms and any medical reports required by Police Firearms Licensing departments You can make an online request for private work via the contact form on our website: www.tywynhealthcentre.org Please ask at Reception for a list of charges Dispensary Opening Times Monday Tuesday Wednesday Thursday Friday - 8.30am to 12.30pm and 1.30pm to 5.00pm 8.30am to 12.30pm and 1.30pm to 5.00pm 8.30am to 12.30 pm and 1:30pm to 5:00pm 8:30am to 12.30pm and 1.30pm to 5.00pm 8.30am to 12.30pm and 1.30pm to 5.00pm 21 The Dispensary will be closed for lunch between the hours of 12.30pm & 1.30pm Dispensary Home Delivery Service This is available each Thursday Please ask at our Dispensary for a form to sign up for this service Pharmacy collection - please allow working days before collecting your medication Dispensary collection - please allow working days before collecting your medication If you require an urgent repeat prescription this will be available, where possible, for collection by 4pm the same day, provided we receive your request by 11am If your request is received after 11am your prescription will be available, where possible, by 4pm the following day You may then take your prescription to be dispensed at a chemist of your choice No repeat Prescription slip - If you not have a repeat prescription slip to hand in, please provide the following information when you submit your request – full name, as registered, date of birth, address, medication and amounts Medication Review - If you need to have a ‘medication review’ as indicted on your repeat medication slip, please inform the receptionist who will arrange an appointment with the appropriate clinician Neither Tywyn nor Aberdovey pharmacies are able to over-rule this request Order a Repeat Prescription – ALL PATIENTS My Health Online (MHOL) is the most efficient way to order your medication but if you prefer not to use an online service or not have access to the internet please submit your repeat prescription slip, in the red prescription box at the Health Centre, or drop it off at Tywyn or Aberdovey pharmacy Clearly tick which items are required and where you wish to pick up your medication Please tick ONLY the items you required Requests for repeat prescriptions are only available by telephone under exceptional circumstances This is to ensure patient safety Suggestions or Complaints We try to provide the best possible services and care to our patients and the community However, from time to time, mistakes or misunderstandings can occur We welcome the earliest opportunity to discuss your complaints or suggestions Please contact our Practice Manager, Mrs Beverley Williams 22 If you have a problem regarding our services which you feel unable to discuss with us you may approach the local Community Health Council or the Betsi Cadwaladr University Health Board who will offer you help and advice Concern Team: Betsi Cadwaladr University Health Board, Ysbyty Gwynedd Hospital, Bangor, Gwynedd, LL57 2PW Telephone number: 01248 384194 Aggressive or Abusive Behaviour This Practice considers abusive or aggressive behaviour, verbal or physical, to any member of staff to be unacceptable Please remember that we are here to help you All we ask is that our patients act reasonably and treat our staff with consideration Serious or persistent misbehaviour may result in removal from our Practice list Policies & Procedures Your Rights as a Patient: Be registered with a General Practitioner To change your doctor if you wish to Be offered a health check on joining the Practice Receive emergency care from the Practice Receive appropriate drugs and medicines To be referred for specialist or for a second opinion if you and the GP agree You are entitled to the same treatment regardless of age, race or religion You have the right to access your medical records and those who wish to so must make their requests in writing and address them to Mrs Beverley Williams, our Practice Manager The Practice adheres to a strict code of confidentiality Any medical information can only be disclosed to another party (e.g a Solicitor) with your written consent (with the exception of a few rare circumstances) Thus we are not at liberty to disclose information regarding relatives unless you are the parent or guardian of a minor, or written consent has been provided to the Practice from the patient If you prefer to have a chaperone present during an intimate examination please inform the Doctor You can either ask for a member of staff or a friend/family member to be present All our staff are trained chaperones Your medical records are held in the strictest confidence Information is not passed on without your consent unless it is within the confines of the NHS, via the legal framework, or is in the public interest 23 Certain anonymised patient data may be shared for the purposes of public health and audit, research, teaching and training This practice is registered under The Data Protection Act It is a Practice and legal requirement that all staff maintain confidentiality of patient’s records If you require a copy of our Freedom of Information Act Model Publication scheme write to Mrs Beverley Williams, Practice Manager Useful Contacts Tywyn Health Centre Tywyn Cottage Hospital Out of Hours NHS Direct NHS Direct Online District Nurses Social Services Health Visitors Podiatrist RELATE (Family Marriage Guidance) Community Health Council British Pregnancy Advisor Helpline MIND – Mental Health Charity www.tywynhealthcentre.org enquiries.tywynhealthcentre@wales.nhs.uk 03000 843200 01654 710411 0300 123 5566 0845 4647 www.nhsdirect.nhs.uk 01654 713005 01341 422341 01654 710411 01766 510035 01267 236737 01341 422236 0800 5850088 0845 7660163 Betsi Cadwaladr University Health Board Eryldon, Campbell Road, Caernarfon, Gwynedd, LL55 1HU Tel: 01286 672451 Fax: 01286 674197 Sign up for our text reminder service Don’t forget your appointment by informing us of your mobile number Once we have your current mobile number you will receive a text reminder Please ensure we have your update contact details 24 Please help the doctors to help you by following these guidelines • Please treat our staff with courtesy at all times • Please arrive promptly for your appointment • Please inform us as soon as possible if you are unable to keep, or no longer need your appointment Your slot can always be filled even at short notice We operate a Did Not Attend (DNA) policy • The Doctors respect your time and will try not to keep you waiting too long We hope you will understand that some consultations can take longer than others Also emergencies arise on occasion which may have to be given priority We hope you will understand if you are inconvenienced • Please inform the surgery if your address or personal circumstances change • Please help us to keep your records up to date by informing us of any changes to your name, address, mobile or land line telephone numbers General Data Protection Regulations (GDPR) Sharing your GP medical record with other healthcare professionals involved in your care In Wales, 64 groups of GP practices have been established and these are known as “Primary Care Clusters” Their job is to ensure that the health and social care needs of all of their patients are met, in the best possible way Within each cluster, GPs will work alongside Nurse Practitioners, Pharmacists and other Allied Health Professionals, such as Physiotherapists, to share information and resources between them Some of the benefits of this way of working are: • Continuation of the existing patient-doctor relationship in the absence of your usual GP • Improved access to consultations across different sites • A wider range of services Who will be able to access my medical record and what will they use it for? A qualified healthcare professional will be able to access your GP medical record This will usually be for the specific problem you are presenting with, and will allow the professional assessing you to have quicker, easier access to relevant information about you Cluster Pharmacists may access your records when, for example, undertaking prescription reviews or answering any queries about your medication This is to ensure that medicines are prescribed safely, efficiently and effectively 25 Other staff within the practice, such as receptionists, will also have access to your medical record to carry out tasks such as processing prescriptions, delivering test results and directing you to the most appropriate healthcare professional All healthcare professionals accessing your records will normally be employed by either one of the GP Practices within the cluster or by the Local Health Board For details of which practices are in your cluster, please refer to http://www.primarycareone.wales.nhs.uk/primary-care-clusters-in-gwynedd#meirionnydd What information can be accessed? Information which can be accessed, where there is a need, includes: • Personal information, such as name, date of birth, gender; • Allergies; • Medication; • Hospital admission, attendances and referral dates; • Vaccinations and immunisations; • Test results, including measurements such as blood pressure; • Diagnoses (current and post problems); • Treatment and medical procedures • What information will be blocked from viewing? No information will routinely be blocked from viewing unless you specifically ask for information to be hidden For example, it may be possible to hide particularly sensitive information such as sexually transmitted diseases, termination of pregnancy, etc from certain individuals If you have any questions, please discuss this initially with your Practice Manager How will my information be kept secure and confidential? Your GP medical record is stored on a secure computer system and access to it is strictly controlled All of the practices within the cluster, and the local health board, will have signed an agreement to confirm that they will follow the strict controls in place around the computer system itself, and around any staff who are allowed to access the system Everyone working within the cluster has a legal, contractual and professional duty to keep information about you secure and confidential Can I find out who has viewed my medical record? Every time your electronic GP medical record is accessed an audit log is created These audit logs are retained so if you are concerned that someone has inappropriately accessed your record, please discuss this initially with the Practice Manager Is there a danger someone else could hack into my record or that my information could be lost? 26 Contracts are in place with the supplier of the clinical computer systems to ensure that they have robust security measures installed These measures will prevent any information from being accessed without permission, lost or accessed inappropriately by a third party For further information Please see our leaflet “Primary Care Cluster; Access to your medical information” (also available on our website or from GP Reception) It explains how you can access your own health records, how you can get further information and what to if you have any concerns about your information If you would like additional information you can discuss the sharing of your medical records with the Practice Manager, GP or any other member of the healthcare team PRIVACY NOTICE TO PATIENTS AND CHILDREN: Privacy statement to patients Please refer to our website www.tywynhealthcentre.org