(tiểu luận cán bộ quản lý giáo dục) giái quyết tình huống đơn khiếu nại về việc tiêu cực trong công tác dạy thêm học thêm ở trường THCS

BO GIAO DUC VA DAO TAO TRUtiNG CAN BQ QUAN IS GIA0 DI,JC TP HO CHI MINH 'rift LUAN CUOI KHOA Lap bOi duang nghi0 cong tac vien Thanh tra gido due Nam - 2017 Ten tiL luan: "Gild QUYET TiNH HUONG DON KHIEU Nig VE VIEC TIEU CVC TRONG CONG TAC DAY THEM — HQC THEM ti TRCONG THCS D, HUYEN H, TiNH L" Ho ILA ten hoc vién: NGUYEN Het TUAN Don vi cong tk: Trutng THCS filing Phti huy§n Long HO tinh Vinh Long TP HO CHI MINH, THANG 12/2017 download by : skknchat@gmail.com MUC LUC Phan ma dau trang 01 Phan nOi dung trang 03 MO to tinh huOng trang 03 Xac dinh muc tiéu xfx lY tinh huiing trang 04 Phan -deb tinh (phan tich nguyên nhan va hau qua) trang 05 De xuat nhang gidi phap trang 07 TO chirc thuc hién giai phap a dal dugc muc tiéu dd trang 10 Kian nghi, dê xuat trang 14 Phan lcêt Man trang 16 'Ili liu tham khaki trang 18 download by : skknchat@gmail.com A PHAN Aid DÁU Dat nu6c Viet Nam Bang boat vao thin ky hOi nhap kinh to quac ta, truerc thach thirc cua lich sir, bu6c vao the kY XXI, the kY elm nan tri thirc va su phât trien nhu vu bao cua khoa hoc ky thuat va van minh cong nghe thOng tin Da dap img duce yeu cau dm thin dai mai va yeti cAu cua su nghiep difiq mai oat ntrOt, Dang va Nha nuOt ta da khang dinh vai tr6 hat sire quan elm su nghiep giao due, dO chit den cong tae xay dung va phat trian d'Oi ngu vien chirc nha tnriyng pha thOng Chi thi 40-CT/TW 15/06/2004 dm Ban Bi thu Trung uong Bang ve viec xay dung va nang cao chat luting dOi ngil nha gido va can bO quail ly gido dpc da khang dinh: "Phat trian giao dye va dao tgo la quac sach hang dau, la mat nhfcng gong lyv quan thac day ste nghiep cong nghiep hoa, hian dgi h6a dat mrec, la diau kian de phcit huy nguan hfc ngte&i Day la trach nhiam cita wan Dang, toan dcin, nha giao va can ba quan ly giao due la hfc hcong nOng cat, co vai trO quan trong", va tai HOi nghi Ian thin hai caa Ban chap hanh TW Dang khOa VIII da khang dinh: "Giao vien la nhan to guy& dinh chat Wong giao dyc" Do vay, de dao tao nguai mon "vita hang, vim chuyén" dap img yeu eau dm xa hOi, dei hoi nguin lam cong tae quail ly nha truing phai luOn tran trà da tim nhiau bien phap nang cao chat luting din ngil vien chirc gido due eua tnrang ye mai mat, nham dap img anic tieu gido due ma Mi ng va Nha nuac ta da de Cu the la din net vien chirc giang day phai chuan hOa ve trinh dao tao, co tu tuOng lap truing chinh tri vang yang, co pham chat dao dire tot, co luting tam nghe nghiep, gi6i chuyen man, nang dOng, sang tao M'Ot nhimg than to lam anh huOng den chat luting gido dye, uy tin dao dire nha gib:), gay bite xric du luan xa hOi dO la day them, he them tan lan, IchOng hieu qua ma nghi quyat BCHTW2 kh6a VIII da de cap dart Ngay 16/05/2012, BO Gido dye va Dao tao (GD-DT) da ban hanh thong tu so 17/2012/TT-BGDDT va viec ban hanh qui dinh ve day them, h9c them Teen ca sO c/O, UBND firth Vinh Long va nganh GD-DT tinh Vinh Long da ban hanh cac download by : skknchat@gmail.com van ban ve cong tac day them, hoc them tren dia ban nham chan chinh cac hoat thing day them, hoc them Viec trien khai, to chIrc thgc hien theo cac van ban hirOng dan tren dugc cac nha truemg quan tam, chi dao kha sau sat Tir do, cong tac day them, hoc th8m tong birac di vao ne nip, than thirc ciia vien chIrc giang day dugc nang len, chap hanh tat chil trucmg cua Nha nu& Ira cong dang dan cu, du luau xa hOi khOng cOn bite mac nhieu ve van de day them, hoc them dia., vi tri cua ngutri thay xa hOi doge nang len dang ke Ben canh ket qua dat dugc, van cOn mOt vai vien chirc giâng day coi viec day them, hoc them vi ink dich kinh te, dan den tinh tang kinh doanh gido duc va nhu the se phan khoa hoc, phi giao dye, dieu (tang to ngai la vi tri nguäi thay dugc xa hOi ton vinh dO la "Ton sir dao" se dan clan bi mai mOt ma vi tri ngued thay khOng duoc ton dung nghia thi kh6 co viec the hien mai quan he "Thay giOi-TrO giOi" Tir thuc to cong tac quail lY tai tn.remg THCS D, ban than tOi xin néu 18n mOt van de "GUM quyet tinh huOng dun khieu n9i ve viec tieu ckrc cong tic d9y them, h9c them & fruiting THCS D, huyen H, tinh L", de xem xet gidi quy& vOi mong muon van dung kik thirc bai during nghiep V1.1 cong tac vien tra gido dye yap giai quyet tinh huang thuc te, hinh kyr nang co ban can thiet, ban &au cua ngueri Ong tac vien tra gido due download by : skknchat@gmail.com B PHAN NQI DUNG MO tä tinh huOng \Tao hac 9g30 04 thang 01 nam 2017, tai ph6ng tiap dan truang THCS D, huyen H nhan dugc don khiau nai oh Ong Nguyen Minh D la cha runt cua em Nguyen Minh B, hoc sinh lOp 8/1 Don khiau nai cua Ong D co nOi dung nhu sau: Nam hoc 2014-2015, tOi ten Nguyen Minh B da trung tuyan kST thi tuyan sinh vAo lap da an ngoai ngti giai doan 2020 va hoc tai truang THCS D Qua hai nam hoc tai true:mg, WA dat kat qua tich xuat sac hoc tap va ran luyen, IA hoc sinh glad nhat kh6i hai nam lien Nam hoc 2016-2017, tOi dugc len lOp va b6 tri vao lOp 8/1, cO Nguyen Thi T la vién chirc giang day b0 man Toan &mg theri la vien chirc chu nhiem cua lOp 8/1 Gia dinh cluang tOi rat quan tam viec hoc tap va ran luyen °la em, va tao diau kien thuan lgi cho em hoc tap that tot Dan cu6i hoc ky I nay, diem trung binh man Toan elm tOi dat 7,4 (trong hai nam vita qua dat 9,8; 9,6), va khOng duce xap loai GiOi hoc kST I Qua tim hiau va xac dinh nguyén nhan, tOi dugc bit cO Nguyen Thi T co day them tai co sec day them X (each true:mg lchoang 300m), va co dau hieu tieu cue cong tac day them, hoc them vOi nhiau hinh thirc nhu: De bai kiam tra 15 philt, fiat diau co nOi dung, kin thirc gi6ng nhu nOi dung day them da duvc cO giai truck Hoc sinh nap co di hoc them thi dat diem cao Trong gib luyen tap, hoc sinh nao co di hoc them thi dtrgc c8 tru cho diem cao TOi cho rang day IA hanh vi ap buOc hoc sinh di hoc them cO day, trai vOi nguyen tac day them, hoc them BO GD-DT qui dinh Nay tOi lam don khiau nai, kin nghi dan lanh dao nha truing xem xet va qua trinh giang day b0 man Toan tam giang day, chii nhi01 ciia co T download byva: luung skknchat@gmail.com nham tao su cong bang, khach quan danh gid xep loai hoc sixth, clang than tao niem tin, khich le h9c sinh h9c tap, neu nha truong giai quy& khOng th6a clang, chimg tOi tiep tuc khieu nai den phOng GD-DT H Sau nhan dugc don, nhan dinh day IA nei dung don khieu nai dai vai vien chile giang day nhA truong lien quan den quyen lgi cua hgc sinh thuec tham quyen gidi guy& cua nha truemg Neu nei dung khieu nai co that ma khOng dugc giai quyet den nai, den chien se gay mat lOng tin hoc sinh, cha me hoc sinh, cong &mg dan cu, du luan xa hei va dieu quan IA anh huOng den uy tin cila tap the vien chitc nha trtamg, cua nganh GD-DT Vi vay t'Oi lien hanh len Ice hoach trieu tap cuOc hgp gem lanh dao nhA twang, chit tich cOng down, ban tra nhan dan va t6 truemg t6 Toan 15r trien khai xac minh khan truong giai quyet vu viec Qua cuOc hyp ban bac thong nhat lap to xac mirth, tien hanh xac minh qua cac dei tugng hoc sinh cua lap 8/1, &mg thai yeu cau co Nguyen Thi T viet ttamg trinh stt viec theo nOi dung don khieu nai dm 'Ong D va nOp cho Minh dao nha truong Sau nhan dugc tuemg trinh cua CO T se co huemg giai quyet ti6p theo Qua xac minh met s6 hoc sinh lap 8/1 va doi chiau cac bai kiem tra thuang xuyen, dinh kST dm hoc sinh lap 8/1 cho thay nOi dung cac de kiem tra thuang xuyen, dinh kST co to 50% - 60% kien tithe co lien quan dan nOi dung ke hoach giang day them dm CO va CO Ida thin nhan co met s6 hoc sinh lOp 8/1 da tham gia hoc them tai co ser day them, hoc them X Qua phan tich da xac dinh re don khieu nai dm Ong D la co stt that Co T da lam trai vai nguyén tac day them, hoc them va CO dau hieu ep buOc hoc silt tham gia hoc them Mc dinh myc tieu xir IST tinh huOng 2.1 Myc tieu chung: Nham chan chinh cOng tac day them, hgc them phai thuc hien ding nguyen tac, qui dinh cua phap luat, xay dung d'Oi ngu vien chitc giang day nang download by : skknchat@gmail.com cao pham chat dao dirt nha gido dung thi yi tao lOng tin du Juan xa hai vii nha truing, dai vai nganh GD-DT 2.2 Niue tieu cu the: Dam bao viec giai quyet khieu nai ducc thgc hien theo dung qui dinh cua phap luat ve cong tic day them, hoc them, theo luat gido due, luat vien chirc, Dieu le truing trung hoc va van ban qui dinh cua nganh gido due dao tao ve kiem tra, danh gid kat qua hoc tap cila hoc sinh true/mg trung hoc co ser GiUp ngueri co than' quyen giai quyet triet de, nhanh ch6ng, hieu qua, hop tinh hop ly vu viec khieu nai nharn bao ve quyen va igi ich chinh ding dia ngued khieu nai, dam bao quyen Igi cua hoc sinh, on dinh du Juan xa hai ye cong clang dan cu, lam lanh manh mai truing gido due, tao niem tin tuyet dói vii hinh anh ngued thay, dai vai nha truing va nganh GD-DT Nham thiet thuc chan chinh tat to ky cuong cua nha truing, on dinh va phat trien hoat dang gido due, nang cao chat lugng gido due town dien hoc sinh, tren co sä di thuemg xuyen kiem tra giam sat cdc hoat (tang gido due cua lOp nha truing Tuyen truyen pha bien kip thai cac chu trucmg, duang 16i chinh sach Ding va Nha nuerc Tang cuing, chu cong tee phai hop gift nha truing va cha me hoc sinh, cong dang dan cu va gap phan cfmg co niem tin elm nhan dan vao duemg lai chit truing cua Dang, chinh sach phap luat cua Nha nuerc, dam bao tinh cong bang gido due, xa hai Phin tich tinh huong 3.1 Nguyen nhin: a Nguy8n nhan khach quan: - Vi true igi ca nhan, vi dieu kien hoan canh gia dinh nen CO mat vai vien chat coi viec day them, hoc them vi muc dish kinh to clan d6n kinh doanh download by : skknchat@gmail.com gido due va nhu the se phan khoa hoc, phi gido dye, lam mat tu each, dao due cua nha gido COng the quail 15r, kiem tra viec day them, hoc them ben ngoai nha trugng a dia phuang chua chat che, tinic hien chua dung qui dinh Nha truemg chua du thAna quyen kiem tra chuyén mOn dai vai cac ca s g day them, hoc them ben ngoai nha truUmg mOt each chit dOng - Do nguyen \Tong dm mOt so it cha me hgc sinh muan minh hoc gigi nen khOng xac dinh r6 muc dich cua viec hgc them, khOng quan tam den skr tien bO dm em, cir cho rang minh di hoc them la giOi Tir do, viec num hien cac thu Ale tham gia hoc them chi la hinh thirc "tu nguyen mOt each bat buOc" b Nguyen nhan chit quan: Ban than co Nguyen Thi T chua wen triet tot cac van ban qui dinh ve day them, hoc them, nhan thirc sai lech muc dich day them, chi muan dat dirge tu lgi ve kinh t6 gia dinh irr thirc tinh than trach nhiem khOng cao, danh mkt lucmg tam nghe nghiep dao dire nha giao 3.2 HO qua: - Hien tucmg lieu cue day them, hoc them dm co Nguyen Thi T anh huang xau ve mat xa hOi, lam mat uy tin dao dire nha gido, lam mat keg tin dm cha Inc hoc sinh, cua nhan dan, Ong dang dan cu doi v gi hinh anh nguti Thay, dai vgi nha trueng va nganh GD-DT Daub gia sai lech ve trinh dO hoc tap cUa h9c sinh, IchOng cOng bang gido dye - Anh huOrng den kat qua hoc tap dm hoc sinh, chat lugng gido dye town dien cho hoc sinh cua nha trugng Lam giam uy tin lanh dao nha trugng cong tdc quail 13'T chuyen m6n va xay dkmg pham chat dao dire nha giao download by : skknchat@gmail.com - Anh hueing tam 15T hoc tap va ran luyen efia hoc sinh Su tin tuOng cUa hoc shill ve mon hoc goi IA "b0 mOn chinh" se phai nhat, xem thuimg - Neu giai quy6t sv vice khOng tot co the de gay bat binh cha me hoc sinh, tong dog dan cu, lam anh huOng dan cong tac dan van, cong tac hOi h6a gido due De nit nheng giii phip Tir vice phan tich nguyén than khach quan Ira chit quan xay tinh hueong neu tren, a trien khai gidi quyat tinh hueng dat hieu qua dung quy dinh phap luSt, phu hop veri thuc te, dat rime tiéu de ra, chAng t6i de xuat cac giai phap de giai guy& nhu sau: 4.1 Can ca phap is, a nit giai phap: Viet de xuat cac giai phdp giai quyet tinh hueng duge can cu the quy dinh cna phap lust gem: - Luat giao due s6 38/2005/QH11, 14/6/2005, lust sira d6i b6 sung sit s6 dieu Luat gido dye se 44/2009/QH12 25/11/2009; lust vién chtic so 58/2010/QH12 15/11/2010; Lust khieu nai s6 02/2011/QH13 11/11/2011; Nghi dinh se 75/2012/ND-CP 03/10/2012 dm Thu tueng chinh phil qui dinh chi Wet mot se dieu Lust khieu nai 2011; ThOng tu s6 07/2014/TT-TTCP quy dinh quy trinh xir 157 don khieu nai, t6 cao, phan anh, kien nghi - ThOng tu se 40/2013/TT-BGDDT 18/12/2013 dm BO true' ng BO GD-DT qui dinh ve tip cong dan, giai quyat khieu nai, giai guy& to cao cna BO GD-DT - ThOng tu se 12/2011/TT-BGDDT 28/3/2011 ciia BO tnrOng BO GDDT ban hanh dieu le truOng THCS, tn.reng THPT va tnreng phe thOng co nhieu cap hoc download by : skknchat@gmail.com - Nghi dinh 27/2012/ND-CP 06/04/2012 cila Thu tuang chinh qui dinh ve xir lY kY luat vien chIrc va tech nhiem bei thuäng, hoan tra cua vien chirc - Th6ng tu se 17/2012/TT-BGDDT 16/5/2012 cila Be trtröng BO GD-DT ban hanh qui dinh ye day them, hoc them; Quyet dinh se 02/QD-UBND 13/01/2014 dm chn tich UBND tinh Vinh Long ban hanh qui dinh ye day them, hoc them tren dia ban tinh Vinh Long, cong van se 110/SGD-DT-GDTrH ngly 25/01/2014 dm Giam dee Ser GD-DT tinh Vinh Long ve viec huOng dan cap phep day them, hoc them tren dia ban tinh Vinh Long; COng van se 56/GDDT 12/02/2014 dm Truerng phOng GD-DT Long Ho ye yiec huOng den cap phep du them, hoc them teen dia ban huyen Long 1-16 4.2.Cfic giai pluip de xuat: Can dr Dieu dm Lust khieu nai ye nguyen tac khieu nai va giai quy& khieu nai: "Viec khieu nai va giai quyet khieu nai phai dugc thuc hien theo qui dinh cua phap luat; bao dam kith quan, cOng khai, dan chit va kip thOi" Can dr vac) muc tiéu, nguyén than va hau qua clia nOi dung str \dee theo tinh huOng da néu tren, tOi 'thy dung met so giai phap de xuat xi( lY nhu sau: a GEM phip 1: - Can dr Lust vien chirc (2010); Nghi dinh se 27/2012/ND-CP 06/04/2012 cua ThO tuerng chinh phu, thOng tu se 12/2011/TT-BGD-DT 28/3/2011 dm BO truêmg BO GD-DT; thOng tu se 17/2012/TT-BGD-DT 16/5/2012 cfia BO truOng BO GD-DT Nha tn.räng lien hanh hop hei dog kY luSt thong that lap ta trinh va de nghi Lath dao phOng GD-DT huyen H 'dr lY kY luat co Nguyen Thi T vei hinh thire khien trach, thOng bao town nganh va thu hei giay phep day them, hoc them vtnh - tru diem: download by : skknchat@gmail.com Dam bdo duqc tinh cong bang nghiem minh cua phap luat Viec xfr dam bac) duqc tinh ran de gido due dOi yeti moi vien chirc Ichac GOp phan thiet thvc viec chan chinh kY cuong ne nep day them, hoc them town nganh Han che: Thvc hien gial phap co the hop ly nhtmg khOng hop tinh Bei xir ly mOt tinh hutmg quan ly hanh chinh nao cang khOng thuan thy can stir vao cac van ban phap luat ma can dr vao thvc te Day la lan dau tien co T dad lam trai vei phap luat (theo Ichodn Dieu dm ThOng to 17/2012/TT-BGD-DT 16/05/12) dieu kin hodn earth gia dinh, va lai co da co nhiau cong lao dOng gOp cho nhA true:mg va IA vien chAc day giOi cap tinh khOng thai han Neu giai quyat qua nghiam Ichac co the sinh nhang biau hian tiau clic, bat man, khOng tam phuc, khau phuc va mat uy tin town nganh b Giai phAp 2: Can cif vac, Dieu le trueng trung hoc va cac van ban huang dan dia • nganh GD-DT qui dinh ve cong tac day them, hoc them HOi clang ky luat nha truOng tien hanh xfr ly bang hinh thirc cat toan b0 thi dua nam h9c ctia co T va dinh chi cong tac co T mOt tuan d6ng thOi nghi co quan tham quyen thu h6i giay phep day them, h9c them ndm hoc LAI diem: Mang tinh ran de cao dai vai vien chirc nha tnrèmg - Han che: Hinh thIrc xfr 15T tuong doi nang, khOng co co so viec dinh chi cong tac vien chirc + Do N dinh chi cong tac nen se Lill huOng den tam 15T, to tuang von dang co van de, lam giam y chi phan dau cua co T download by : skknchat@gmail.com Neu thuc hien giai phap khOng chi co T ma lam cho mot se, vien chirc khdc khemg clang tinh ling h0 cao c Giai phip 3: Xet ve tinh tiet tinh hueng thi co T chi mOi co dau hieu ep buOc hoc them va lam trai veld cac van ban huemg den day them, hoc them Can cir vao cac van ban hueing den tha nganh GD-DT qui dinh ve day them, h9c them de xir 1Y Yeu can co T thin than khuyet diem cua minh truac Ong D deng thai viec ban kiem diem thOng qua truerc hOi deng su pham nha trträng va him cam ket thuc hien dung cac qui dinh ve day them, hoc them ben ngoai nha trueng Nha trueng hop hOi deng su pham, to chirc phé binh co T truck hOi dang su pham ve cac su viec der xey ding thai nhac niter gop Y Icheng tai pham qui dinh day them, hoc them, tang cueng del mei phucmg phap giang day bo men Toan va thuc hien dUng chirc nang cda gido vitt chu nhiem, luong tam nghe nghiep, dao dUe nha gido - Iru diem: Giai phap phit hop vei thuc to nhe trueng, hoan canh gia dinh va ban than co T Mat khdc, day la Fen dau lien co vi pham Cach giai quyet co quan tam den ca yeti to chit quan va khach quan nen co the hop tinh hop IY KhOng tao mac cam cho co T &mg thai xay dtmg tot bau khOng tam l tap the su pham va tang cuOng Joan ket not bO cao Xir 132 va tra 1Cri kip thai van de (tat du lu'an xa hOi, cling nhu nguäi khieu nai, tao niem tin nhan clan - Han che: Gin" quyet theo giai phap den den viec sin chin, dieu chinh vi pham cham hon each )(Cr lY hanh chinh dun thuan : skknchat@gmail.com TO dulydownload thyt hifn giiiby phip de dyt dirge myc tieu de Qua phan tich, uu diem, han the caa cac giai phap de xuat neu ten, de giai quy& ten uu tinh hu6ng, t'Oi chon giai phap vi theo tOi giai phap la tot nhat, kha thi y eti tinh hinh thvc tien nha truang chang tOi Giai quy& su viec co tinh co 15T nhat, tao duce su dAng thuan gifia ngueri khieu nai va co T xfr 15f Ben canh dO, kh6ng gay sire ep tam 157 cho vien chirc nha truang, giai quyat vv viec the nhang, kip thai, tao dieu kien cho vien eh& yen tarn giang day va nang cao 5( thine chap hanh tot cac qui dinh caa nganh, caa Nha nuac Vai each giai quy& nay, co T se nhan thay rO khuyet diem caa minh, ban than khac phvc chita sai lam ve nhan thIrc chua ding dan nguyen tac day them, hoc them, dam bao duce uy tin caa co T nganh Tir dO co T chuyén tam vao cong tac giang day nhieu hcrn, tier) we cong hien tri tue cua minh cho su nghiep gido dye, khOng tai pham khuyet diem nita Ben canh viec xir1 15r vi pham, cOn tao su deng thuan cao cho ngueri khieu nai, tan an du Juan xa hOi va cOn phai xem xet den viec the dOng tich cvc den 32 dale, hanh vi nguai, nang cao tinh than trach nhiem, dOng vien thac day viec thuc hien nhiem vv, u6n nan, giap des sin chila sai sot, khuyet diem de tres mot vien chirc tot, mot cong dan tot, dO chinh la cha truang caa Dang va chinh sach khoan heng caa Nha nuere ta Cach gidi quy& a giai phap thi hinh thirc k5r luat qua nang doi veri co T, chang ta chua co co sa xac thvc minh chi:mg co T ep buOc hoc sinh hoc them a thu tien (vi pham cac hank vi khOng duce lam cilia gido vien theo dieu 35 caa Dieu le tubing trung hoc) Day chi la dau hieu vi pham ep buOc hoc sinh hoc them ma thOi nen chua the can cir vao vi pham Dieu le truang trung hoc va luat vien chile; Nghi dinh 27/2012/ND-CP 06/04/2012 a xir 1y vi pham caa vien chat, vi ten co so phap 15T ke hoach giang day them, hoc them caa CO T dugc co quan tham quyen phe duyet theo qui dinh Rieng d6i vai each giai quy& a giai phdp thi co mot vai diem chua phi hop vei qui dinh caa nganh (nhu buOc dinh chi cong tac tuan) d6ng thai lam giam 5/ chi phan &au caa co T, se keo theo he lvy va to tuang cua co T se N giam sat, ben canh dO su d6ng thuan cua hOi dOng su pham khOng cao download by : skknchat@gmail.com Nhu vay, gidi phap tot nhat da xi: 1Y, giai quyat tinh huamg ichiau nai Ong Nguyen Mitt D d6i vei co Nguyen Thi T la giai phap Da gidi quyat filth ten, can air qui dinh cua phap luat va luat Ichiau nai so 02/2011/QH13 dugc Queic hOi nuác COng hem xa hOi chi nghia Viet Nam khOa VIII, kY hop lan thin thong qua 11/11/2011, qui dinh tai muc va trinh tu, thu tuc gidi quyat lchiau nai lan (tau, thOng to s6 07/2014/TT-TTCP 31/10/2014 thOng to cua Tang tra chinh phi va viec qui dinh qui trinh xir lY don khiau nai, don t6 cao, don kik nghi, dam phan anh Trtramg THCS D da t6 chirc trian khai thuc hien cdc buck sau: Bulk 1: ChuAn bi, gidi quyOt khik nai - Ngay 04/01/2017: BO phAn tier) cong dan cua nha trutrng (cO VO Thi A) da flap nhan don khiau nai cua Ong Nguyk Minh D va da xem xet don da diau kien xer ly, thuOc tham quyan giai quy& cua nha trueng THCS D nen da cap nhat vao se; tiap cong dan clang thai trinh bac, len Hiau truamg nha true:mg - Ngay 06/01/2017: Hiau truOng truamg THCS D da nghien can, xem ?cat don khiau_„ nai cua Ong D co lien quan den vien chat va hoc sinh cua truang ye van d'ê tiau cue day them, hoc them Xac dinh day la don khiau nai thuOc tham quyen gidi quyet cua nha truamg nan da thy lY dam, thOng bao den ngtrad lchiau nai va lap ka hoach giai quyat dam khiau nai aim ducmg su Th8ng bao va mai co Nguyen Thi T dan trao 6i va da nghi viec to tuamg trinh va su viec da xay theo nOi dung don lchiau nai, nOp cho Mau truamg ngdy 09/01/2017 Btrerc 2: Thanh lap to xac mink gom dai din lAnh dao truCmg (P Hiau tnremg), chu tich cong doan, t6 truamg t6 Toan-157 va dai din Ban tra nhan dan TO xac mitt dugc chia lam hai nhOm va tian hanh cong tac xac mirth 10/01/2017 download by : skknchat@gmail.com NhOm 1: Ph6 hiau truang va t6 twang chuyen man: Xac minh ve viac thvc hien qui the chuyen mon cua CO T (d6i chiau bai kiam tra thuang xuyen, dinh ky tha hoc sinh lap 8/1 hoc kY I a b0 mOn Toan, tim hiau y kik dm h9c sinh cac gie day teen lOp cua co T, ) NhOm 2: Chu tich cOng doln va Ban tra nhan clan ph6i hop yeti chinh quyan dia phuong xac mirth ve cac hoat &Ong day them, hoc them tai co kr X co T day them (cac loci h6 so cap phap day them, ka hoach day them, dai tuang hoc sinh hoc them, ) Ngay 12/01/2017: Nha trutng hop cac vien to xac minh bao cao qua trinh va cac nOi dung xac minh va vv viac cua co T theo don khiau nai cua Ong D Qua cuOc hop da xem xet nOi dung va to trinh cua co T va cac nOi dung minh chImg da dugc xac minh ve vv viac, kat Juan day la don khiau nai co that lien quan den hian Wong tieu cvc day them, h9c them ben ngodi nha twang Trao den, thdo luan cuOc hop va cac giai phap xir 1Y, giai quyat tinh huang ya th6ng What chon each giai quyat tat that Id gidi phap Hiau truang truang phat hanh tho meri an Ong D da giai quyat khiau nai But 3: Giai quyat khiau nai Ngay 17/01/2017: Hiau truang truang THCS D da to chirc cuOc hop vai phan g6m: cac vien t6 xac minh vv viac, cO Nguy gn Thi T va Ong Nguyen Minh D Dik bin nOi dung cuOc hop nhu sau: Thay Hiau truang neu mvc dich yeu cau cuOc hop, thOng qua don khiau nai cUa 'Ong D va to Wang trinh cua co T N'r kin trao d6i, d6i thoai cua 6ng D va cO T T6 xac minh trinh bay cac nOi dung kat qua da xac minh vu viac va neu len cac y kien giai quyet cua minh download by : skknchat@gmail.com Thay Hieu tnrang trinh bay each giai quy& nOi dung vy viec theo don khieu nai cua Ong D (nhu giai phdp 3) CO Nguyen Thi T da thin nhan khuyet diem cua minh viec lam trai vei qui dinh day them, hoc them va hfra cam la se lchac phyc thei gian )"( kien ctla Ong D: Th'Ong nhat cao theo each giai quy& cua nha truing va de nghi co T som khac phyc nhang khuyet diem vira qua, do' i mei phucmg phdp giang day, phucmg phap quin lY lOp nham nang cao chat lugng bo mon Toan va chat luting gin.° dye man dien cho hoc sinh Thay Hieu truerng ket luan nOi dung cuOc hop dOng thOri de nghi co T viec kiem diem thOng qua hOi dang su pham nha trueng - Ngay 19/01/2017: Hieu trueng trutmg THCS D to chfre cuOc hop hOi d6ng su pham MN dung cuOc hop: CO Nguyen Thi T thOng qua kiem diem thin nhan khuyet diem cua minh tnrerc hOi dt'ing su pham va hira se lchOng tai pham Thay Hieu trueng da phan tich chi rO nhemg tru diem, khuyet diem lam trai vei qui dinh day them, hoc them cila co T d6ng thei chi rO trach nhiem lien quan cong tac quail ly chuyén mOn cua nha trueng BtrO'c 4: Lap va quan lY 116 sa khieu nai H6 scr khieu nai bao gam: Dan khieu nai cna Ong Nguyen Minh D; TO: tueng trinh va ban hem diem en a co Nguyen Thi T; bién ban cac cuOc hop to xac minh 10/01/2017; bien ban giai quyet khieu nai 17/01/2017; Men ban h9p hOi d6ng su pham ngdy 19/01/2017; cac loai van ban, tai lieu thu thap minh chimg xac minh cua t6 xac minh, H6 sa khieu nai dirge nha tnreng thiet lap va luu till can than A A A Kten nghi, de xuat - Qua tinh hu6ng va viec giai quyet, de thtrc hien tot cOng tac thin gian tOri, chang tOi xin neu len cac de xuat kit nghi cy the nhu sau: download by : skknchat@gmail.com 6.1.1)61 vOsi nginh giao dyc dao tao: Can xay dung be sung co the qudn 11f chat the viec day them, h9c them ben ngodi nhd tubing 6.2 P6i vOi nhe Met la, tang cueing cong tac tuyen truyen, ph6 Nen, trien khai cac tu huang dan cua nganh; cac van bin chi dao thuc hien ding tac day them, hoc them del nge vien chirc nhd truang, cha me hoc sinh Hai Id, xay dung ka hoach ph& hgp vai chinh quyen dia phuong viec chi dao sat cong tac kiem tra cac hoat deng day them, hoc them ben ngodi nha trtz•mg, tuyet dai kheng d6 hien tucmg tieu eve xay day them, hoc them Ba ld, bo phan chuyén mon cda nhd twang thutmg xuyen kiem tra gia day ten lop ctia vien eh& ya qudn ly t6t cac nei dung de kiem tra thuemg xuyên, dinh kST d6i ved be mon t6 chuyen men quan 6.3 EDoi veri vien chtrc giing day: Met là, quen triet vd nang cao nhan talc chu truang duang 16i cua Hang, chinh sach phap lust cua Nhd nuem; cac thong tu, hang dan cua ngdnh qui dinh ve cong tac day them, hoc them ya ngoai nhd truang Hai la, nang cao pham chAt dao dire nghe nghiep, dao dire nhd giao cong tac day them, hoc them Thuc hien dung cac qui dinh ve day them hgc them, tuyet d& tranh lam trai vai phap lust vd vi pham phap lust Ba ld, thgc hien dung qui the chuyén men cong tac gidng day, luen dam bao t6t tinh cling bang giao due, bao ve quyen lgi chinh dang hgp phap cho hoc sinh, hien sang tao doi mai tong cong tac gidng day, nang cao chat lucmg bo men download by : skknchat@gmail.com C PHAN KET LUAN Trong tiled gian qua, cong tac quan 15( day them, hoc them buerc dau dat duce mOt so lc& qua khd tot Song, nhin chung viec quail triet va thvc hien cac qui dinh ve day them, hoc them van mOt so han cha nhat dinh Nhang Neu hien Lech lac, tieu cvc day them chua dugc ngän chan triet A Do h9c them la nhu cau cua mOt bO phan hoc sinh, nguyen \Tong cua cha mg hoc sinh muan minh tin b0, nang cao kik tithe Tuy nhién, cac bieu hien tieu day them, hoc them gay nhCrng Mu qua ding to ngai, lam giam icing tin cua nhan dan vao dOi ngu vien chirc giang day va nha truCmg, vi pham qui dinh caa Lula gido dvc ve yeu cau su pham cila hoat dOng giang day va hoc tip Qua giai quyet tinh huang "Gifii quyet tinh huOng don khieu nai ve tieu cot cong tic day them, hoc them er truing THCS B, huy§n H, tinh L" cho thay, nguyén nhan dan den tinh trén la vien chfic lam trai voi qui dinh cua nganh ve cong the day them, hoc them Vi vay, de khOng xay nhimg van de tucmg to ve phia lath dao nha truemg, vien chirc giang day can quail triet va thvc hien nghiem thc cac qui dinh cua nganh GD-DT ve cong tac day them, hoc them Mat khac, cong tac tiep cong dan, giai quyet khieu nai la mOt cOng viec ph& tap, qua trinh del heti mOt mat phdi tuan thu mOt each chat the cac qui dinh cua phap 14E, mat khac lai luOn dat yéu eau sang tao, linh hoat ve phuang phap, nghiep vv Lust tie') cOng dan, Luat gu nai va cac van ban htrang dan thi hanh cling chi dinh flitting nguyén tac, yeti cau chung that dal \Teri viec tiep ding dan, giai guy& gu nai Do do, nhin chung khOng co mOt khuem mau cling nhic va co dinh cho moi truang hop, ma thy timg dieu kien, hoan canh, dai thong cv the ma gidi guy& mOt each thau dao theo nguyen \Tong dia ngueti khieu nai, dam bao hop tinh, hop bri Khi xay vv viec can nam day du, troll yen th8ng tin \Tv viec, phan tich nguyen nhan, de cac gidi phap de giai download by : skknchat@gmail.com quyet thau tinh, dat Iy, dam bac) dung quy dinh phap luat va thgc tien hoat Ong cua nha truemg Viec giai quyet dat hieu qua tinh huang néu teen, gop phan nang cao hieu lye, hieu qua quan ly cua nha truemg, phat huy vai trà, nang lye cua cong tac vién tra qua trinh xir 132, gidi quyet vu viec lchiau nai Ben canh do, dam bdo van dung kien duly Wang cong tac vién tra dirge b'ai clueing vdo thgc tien giai quyet tot tai nha truemg theo quy dinh caa phap luat Trong qua trinh thgc hien cong tac tai nha truemg va dugc tham gia lop bai ditäng nghiep vu cong tac vien tra gido due Ser GD-DT VTnh Long to auk, dugc qui Way, Co trueng Can b0 quan 1St giao due Thanh ph6 Ho Chi Minh huang dan, chic se nhieu kinh nghiem nghiep vu cong tac tra gido due, ban than van dung kien tilde dal dirge bai dtrüng va kinh nghiem thigrc tien tai nha tnremg de xay dung dirge tieu luan Nai dung trinh bay tieu luan chAc chAn se khang tranh khei nhiMg han the nhat dinh, rat mong qui thay co Chia se, dOng gep y kien them Xin dugc gäri led cam an chan den qui thay, co tnremg Can ba quan IY gido due Thanh pha Ha Chi Minh da giap da, tao moi dieu kien thuan lgi de tai hoan tieu luan nay./ Dang Phu, 05 thang 01 nam 2018 Ngtriri viet Nguyen Wm Tan download by : skknchat@gmail.com D TÄI LIEU TRAM KHAO Quac hOi (2005, 2009), Lust gido dyc so 38/2005/QH11 14/06/2005 va Luat gido dyc sin dai so 44/2009/QH12 25/11/2009 Quac hOi (2010), Luat Viten chfrc so 58/2010/QH12 15/11/2010 Quac hOi (2011), Luat Khieu nai so 02/2011/QH13 11/11/2011 Chinh phu (2012), Nghi dinh so 75/2012/ ND-CP ban hanh 03/10/2012 quy dinh chi fiat mot so dieu Luat khieu nai 2011 Chinh phil (2012), Nghi dinh s6 27/2012/ND-CP ban hanh 06/04/2012 quy dinh ve xir ly Icy luat vien chirc va trach nhiem bai thuemg, hoan tra cua vien chirc Thanh tra Chinh phil (2014), ThOng to so 07/2014/TT-TTCP quy dinh quy trinh xfr ly don khieu nai, t6 cao, phan anh, kien nghi BO Gido dye va Dao tao (2013), ThOng to so 40/2013/TT-BGDDT 18/12/2013 cna BO truemg BO Giao dye va Dao tao qui dinh ve fief) cong dan, gill quy& khieu nai, giai quy& t6 cao dm BO GD-DT BO Gido dye va DAL) tao (2013), ThOng to so 17/TT-BGDDT 16/05/2012 dm BO Gido dye Ara Dao tao ve vice ban hanh quy dinh ve day them, hoc them BO Gido dyc va Dao tao (2012), ThOng to se; 12/2011/TT-BGDDT 28/03/2011 cna BO trtremg BO Gido dye Ira Dao tao ban hanh dieu le truemg THCS, truemg THPT va truth-1g pha thOng co nhieu cap hoc Uy ban nhan dan tinh Vinh Long (2014), Quyet dinh so 02/QD-UBND 13/01/2014 dm chi) tich UBND tinh VTnh Long ban hanh qui dinh ve day them hoc them tren dia ban tinh VTnh Long 12 SO Gido dyc va Dap tao tinh VTnh Long, C6ng van so 110/SGDDTGDTrH 18/12/2014 ciia Se( Gido dyc va Dao tao ve viec ban hanh quy dinh ve day them, hoc them download by : skknchat@gmail.com 4n Ph6ng Glee due \TA Dap tao Long He, C6ng van se 56/GDDT 12/02/2014 dm TruOng phOng GD-DT Long He ye yiec htrOng clan cap phep day them, hoc them tren dia ban huyen Long He Trtremg Can b0 Quan 11/ gido due TP.HCM (03/2015) Tai lieu bei dueing nghiep vu tong tat \Tien tra gido dye download by : skknchat@gmail.com ... cong tac quail lY tai tn.remg THCS D, ban than tOi xin néu 18n mOt van de "GUM quyet tinh huOng dun khieu n9i ve viec tieu ckrc cong tic d9y them, h9c them & fruiting THCS D, huyen H, tinh L", de... quyan giai quy& cua nha trueng THCS D nen da cap nhat vao se; tiap cong dan clang thai trinh bac, len Hiau truamg nha true:mg - Ngay 06/01/2017: Hiau truOng truamg THCS D da nghien can, xem ?cat... B PHAN NQI DUNG MO tä tinh huOng Tao hac 9g30 04 thang 01 nam 2017, tai ph6ng tiap dan truang THCS D, huyen H nhan dugc don khiau nai oh Ong Nguyen Minh D la cha runt cua em Nguyen Minh B, hoc