... Senior Management RoleSenior management must show enthusiasm for improving product quality if employees are to seri-ously consider its importance. The following steps by management ... Elsayed, and T. C. Hsiang, Quality Engineering in Production Systems,McGraw-Hill, New York, 1989.7. Total Quality Management: A Guide for Implementation, Document No. DOD 5000.51.6 ... Department of Defense, Washington, DC, March 23, 1989.8. B. S. Dhillon, Systems Reliability, Maintainability, and Management, Petrocelli Books, NewYork, 1983.9. B. S. Dhillon, and...