... book, and yet frequently I found it difficult to apply everything I advocated. For example, when you are displeased, it is much easier to criticize and condemn than it is to try to understand ... While trying to decide how to handle this situation better, I realized that the whole mess was my fault and I would have to admit I it to my boss. "I walked into his office, told him that ... which we differ are few and the points on which we agree are many, and that if we only have the patience and the candor and the desire to get together, we will get together." Nobody...