Tài liệu Tiếng Anh Du Lịch - Exercises 21 pptx

... Elementary English for Tourism and Hospitality LESSON 21 – Dealing with a situation STUDY NOTES Characters Leo: Receptionist Mona: Guest Justine: ... about her missing father. She insists on talking to the hotel manager, Justine. Language Point -Ascertaining the facts Below are some examples of phrases and sentences you can use to ascertain ... handbag was stolen. L...

Ngày tải lên: 15/12/2013, 05:15

... story Bob has a job interview with Justine, the manager of the Plaza Hotel. Language Practice - Answering hypothetical questions In lesson 26, Justine asks a hypothetical question. Below are ... sure I know the health and safety requirements associated with my position and follow hotel procedures. A: What would you do if one of our guests was very upset? B: I would try and...

Ngày tải lên: 15/12/2013, 05:15

... the clothing store, deciding what to buy. Language Practice – Conducting payments Below are some model dialogues for conducting payments. Guests can pay by credit card, cash or traveller’s ... Elementary English for Tourism and Hospitality LESSON 12 - Shopping STUDY NOTES Characters Mona: Guest Mai: Shop Assistant Emma: Cashier The ... total amount comes to $310....

Ngày tải lên: 15/12/2013, 05:15

... like, you can buy your tickets here You can buy your tickets here, if you like. Vocabulary - time The words below are all connected with time. Look at the examples below and check their

Ngày tải lên: 15/12/2013, 05:15

... advice about holidays and takes bookings. A room attendant cleans and maintains rooms. Grammar - Questions Tags We use question tags in English for three different reasons: in each case, the

Ngày tải lên: 15/12/2013, 05:15

... Receptionist Mona: Guest Jack: Guest The story Leo discusses tours with Jack and Mona. Grammar - Use of present tense to talk about the future Present tense is used with a future time phrase

Ngày tải lên: 15/12/2013, 05:15

... story Mona and Jack discuss the itinerary for the following day with Leo. Language Practice - Phrases of sequence In lesson 16, Leo goes over the itinerary for Mona and Jack. Below is another ... wear comfortable shoes. Finally, we can watch the fireworks at 11 p.m. Language Practice - Making suggestions Below are some examples of suggestions. The key phrases are in...

Ngày tải lên: 15/12/2013, 05:15

Ngày tải lên: 15/12/2013, 05:15

... Good. I’ll see you then. Vocabulary – Following safety procedures Each hotel should have instructions on health and safety procedures to follow whilst at work. It is important that you learn

Ngày tải lên: 15/12/2013, 05:15

... Guest The story Leo takes Jack and Mona to participate in the Lantern Festival. Grammar - Possessive pronouns Below are some examples of possessive pronouns. They are used to show ownership.

Ngày tải lên: 15/12/2013, 05:15