... is in knowing his or her people, talking to them individually, encouraging and appreciating them one-on-one. That's how you get to know who your people are, what kinds of skill-building ... during his posting at U.S. Embassies in Vilnius, Lithuania; Oslo, Norway; and Tallinn, Estonia. We talked while he was cooking, tending turkeys on the Weber, over dinners, in bars, and walking ... of shared excitement. Instead, they get birthdays and engagements and retirements, the kind of make-believe-we-care-about-you bull feathers that pass for achievement in most offices. That's...